HP Pavilion 14-e000 Manual

HP Pavillion 14 Notebook PC
Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2013
Document Part Number: 713153-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Finding your hardware and software information ......................................................................... 5
Display ................................................................................................................................... 5
Button ..................................................................................................................................... 7
Keys ....................................................................................................................................... 8
Lights ...................................................................................................................................... 9
TouchPad .............................................................................................................................. 10
Left side ................................................................................................................................ 11
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 16
Service tag ............................................................................................................................ 17
Computer major components ................................................................................................... 18
Display assembly subcomponents ............................................................................................. 23
Mass storage devices ............................................................................................................. 24
Miscellaneous parts ................................................................................................................ 25
Sequential part number listing .................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................... 31
Tools required ....................................................................................................................... 31
Service considerations ............................................................................................................ 31
Plastic parts ............................................................................................................ 31
Cables and connectors ............................................................................................ 32
Drive handling ........................................................................................................ 32
Grounding guidelines ............................................................................................................. 33
Electrostatic discharge damage ................................................................................. 33
Packaging and transporting guidelines ....................................................... 34
Workstation guidelines .............................................................. 34
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 36
Component replacement procedures ........................................................................................ 36
Battery ................................................................................................................... 37
Optical drive .......................................................................................................... 38
Hard drive ............................................................................................................. 40
WLAN module ........................................................................................................ 42
Memory module ...................................................................................................... 44
6 Removal and replacement procedures for Authorized Service Provider parts .................. 46
Component replacement procedures ........................................................................................ 46
Keyboard ............................................................................................................... 46
Top cover ............................................................................................................... 49
Power button board ................................................................................................. 53
TouchPad button board ............................................................................................ 54
Power connector cable ............................................................................................ 55
System board ......................................................................................................... 57
RTC battery ............................................................................................................ 60
Fan ....................................................................................................................... 62
Heat sink ............................................................................................................... 63
Processor ............................................................................................................... 67
PCH heat sink ......................................................................................................... 69
Optical drive connector cable ................................................................................... 71
USB board ............................................................................................................. 73
Speakers ................................................................................................................ 75
Display assembly .................................................................................................... 76
7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 85
Starting Setup Utility (BIOS) ..................................................................................................... 85
Updating the BIOS ................................................................................................................. 85
Determining the BIOS version ................................................................................... 85
Downloading a BIOS update .................................................................................... 86
Using System Diagnostics ........................................................................................................ 87
8 Specifications .................................................................................................................. 88
Computer specifications .......................................................................................................... 88
14.0-in, SVA, display panel display specifications ..................................................................... 89
Hard drive specifications ........................................................................................................ 90
9 Backing up, restoring, and recovering ............................................................................ 91
Creating recovery media and backups ..................................................................................... 91
viii

Creating HP Recovery media .................................................................................... 92
Restore and recovery .............................................................................................................. 93
Using Windows Refresh for quick and easy recovery ................................................... 94
Remove everything and reinstall Windows ................................................................. 95
Recovering using HP Recovery Manager .................................................................... 95
What you need to know ............................................................................ 96
Using the HP Recovery partition to recover a minimized image
(select models only) .................................................................................. 96
Using HP Recovery media to recover .......................................................... 97
Changing the computer boot order ............................................................. 97
Removing the HP Recovery partition .......................................................................... 97
10 Power cord set requirements ........................................................................................ 98
Requirements for all countries .................................................................................................. 98
Requirements for specific countries and regions ......................................................................... 99
11 Recycling .................................................................................................................... 100
Index ............................................................................................................................... 101
ix

x

1 Product description
Category Description
Product Name HP Pavillion 14
Processors ●Intel® Core® i7 4702MQ 2.2-GHz processor (turbo up to 2.9-GHz, 6MB cache)
and a UMA graphics subsystem memory
●Intel Pentium®-IVB 2030M processor (2.5-GHz, dual core) and a UMA graphics
subsystem memory
●Intel i5 3230M 2.6-GHz processor (turbo up to 3.2-GHz 3MB cache) and a
UMA graphics subsystem memory
●Intel i3 3130M processor (2.6-GHz, 3MB cache) and a UMA graphics
subsystem memory
Chipset Intel HM86 Express Chipset
Intel HM76 Express Chipset
Graphics Internal graphics:
●Intel HD 4600 Series Graphics on computer models equipped with an Intel core-I
processor
●Intel HD 4000 Series Graphics on computer models equipped with an Intel i3, i5,
or i7 processor
●Intel HD Graphics on computer models equipped with an Intel Pentium processor
Supports HD decode, DX11, and HDMI
Panel 14.0-in, light-emitting diode (LED), SVA, HD, BrightView (1366×768) display; typical
brightness: 200 nits
All display assemblies include one or two wireless local area network (WLAN)
antenna cables
Supports low voltage differential signalling (LVDS)
1

Category Description
Memory Two customer-accessible/upgradable memory module slots
DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333)
Supports 8192-MB of system RAM in the following configurations:
●8192-MB (4096-MB×2; not supported on computer models equipped with a 32-
bit operating system)
●8192-MB (8192-MB×1; not supported on computer models equipped with a 32-
bit operating system)
●6144-MB (2048-MBx1 + 4096-MB×1; not supported on computer models
equipped with a 32-bit operating system)
●4096-MB (2048-MB×2; not supported on computer models equipped with
Windows 7, 32-bit operating system)
●4096-MB (4096-MB×1; not supported on computer models equipped with
Windows 7, 32-bit operating system)
●2048-MB (2048-MB×1; not supported on computer models equipped with
Windows 7, 32-bit operating system)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
●500-GB, 5400-rpm, 9.5-mm
●500-GB, 5400-rpm, 7.0-mm
●320-GB, 5400-rpm, 7.0-mm
Optical drive Fixed
Serial ATA
9.5-mm tray load
Supports DVD±RW Double-Layer with SuperMulti Drive
Supports zero power optical drive
Audio and video Two Altec-Lansing speakers
HD audio
Supports Microsoft® premium requirements
VGA webcamera (fixed, no tilt with activity LED; 1280×720 by 30 frames per second)
One digital microphone
2 Chapter 1 Product description

Category Description
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One or two WLAN antennas built into display assembly, varying by computer model
Support for the following WLAN formats:
●Intel Centrino Wireless-N 2230.802.11b/g/n 2×2 WiFi + BT4.0
Combo Adapter
●Atheros AR9845 802.11b/g/n 1×1 Wi-Fi Adapter
●Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth® 4.0 Combo Adapter
●Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter
●Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor
Memory Card Reader HP 2-In-1 multiformat Digital Media Reader Slot with push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD).
●Memory Card Reader
Ports ●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●HDMI v1.4 supporting: up to 1920×1080 @ 60Hz
●Headphone/Microphone in combo jack
●HP Smart Pin AC adapter
●RJ-45 (Ethernet Gigabit support with LED indicators)
●USB 2.0/3.0 ports on computer: 3 (2 on one side, 1 on other; USB port
allocation: 3 for the computer, 1 for camera 1 for MiniCard)
●VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75Hz and
1920×2000 external resolution @ 60 Hz hot plug and unplug and auto detection
for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing devices Full-size, textured, pocket keyboard, no numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom
as default
Taps enabled by default
Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3-
wire plug with ground pin, supports 3-pin DC connector)
Supports the following batteries:
●6-cell, 62-Wh, 2.80-Ah, Li-ion battery
●6-cell, 47-Wh, 2.20-Ah, Li-ion battery
Security Supports security cable lock
3

Category Description
Operating system Preinstalled:
●Microsoft® Windows 8 Professional
●Microsoft Windows 8 Standard
●FreeDOS
●Ubuntu Linux
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory module
●Optical drive
●MiniCard Components
4 Chapter 1 Product description

2 External component identification
Finding your hardware and software information
▲Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
Finding your hardware and software information 5

Item Component Description
(2) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
6 Chapter 2 External component identification

Button
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
(2) Speakers (2) Produce sound.
Button 7

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Used in conjunction with hot keys.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
8 Chapter 2 External component identification

Lights
Item Component Description
(1) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light ●White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●Amber: All wireless devices are off.
(4) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
Lights 9

TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification