HP ProBook 650 G2 User manual

User Guide

© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Java is a U.S.
trademark of Sun Microsystems, Inc. Microsoft
and Windows are trademarks of the Microsoft
group of companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2015
Document Part Number: 839473-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 14
Front ..................................................................................................................................................................... 14
Rear ...................................................................................................................................................................... 16
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Using the wireless button ............................................................................................... 17
Using operating system controls .................................................................................... 18
Using a WLAN ..................................................................................................................................... 18
Using an Internet service provider .................................................................................. 18
Setting up a WLAN .......................................................................................................... 19
Conguring a wireless router .......................................................................................... 19
Protecting your WLAN ..................................................................................................... 19
Connecting to a WLAN ..................................................................................................... 20
Using HP Mobile Broadband (select products only) .......................................................................... 20
Inserting and removing a SIM card (select products only) ............................................................... 21
Using HP Mobile Connect (select products only) .............................................................................. 21
Using GPS (select products only) ...................................................................................................... 21
Using Bluetooth wireless devices ...................................................................................................... 22
Connecting to a wired network ............................................................................................................................ 22
Connecting to a local area network (LAN) ......................................................................................... 22
v

4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 24
Using pointing devices ......................................................................................................................................... 24
Setting pointing device preferences ................................................................................................. 24
Using the pointing stick ..................................................................................................................... 24
Using the TouchPad and gestures ..................................................................................................... 24
Tapping ............................................................................................................................ 24
Scrolling .......................................................................................................................... 26
2-nger pinch zoom ........................................................................................................ 26
2-nger click ................................................................................................................... 26
Rotating (select products only) ...................................................................................... 27
Flicking (select products only) ........................................................................................ 27
Edge swipes (select products only) ................................................................................ 28
Right-edge swipe .......................................................................................... 28
Left-edge swipe ............................................................................................ 28
Top-edge swipe ............................................................................................ 29
Using the keyboard .............................................................................................................................................. 29
Using Windows shortcut keys ........................................................................................................... 30
Identifying the hot keys .................................................................................................................... 30
Using keypads ................................................................................................................................... 31
Using the embedded numeric keypad (select products only) ........................................ 31
Turning the embedded numeric keypad on and o ..................................... 32
Switching key functions on the embedded numeric keypad ....................... 32
Using the integrated numeric keypad (select products only) ........................................ 32
Using an optional external numeric keypad ................................................................... 32
5 Multimedia .................................................................................................................................................. 34
Audio .................................................................................................................................................................... 34
Connecting speakers ......................................................................................................................... 34
Adjusting the volume ........................................................................................................................ 34
Connecting headphones .................................................................................................................... 34
Connecting a microphone ................................................................................................................. 35
Connecting headphones and microphones ...................................................................................... 35
Checking audio functions on the computer ...................................................................................... 35
Webcam (select products only) ........................................................................................................................... 35
Video .................................................................................................................................................................... 36
VGA .................................................................................................................................................... 36
Dual-Mode DisplayPort ..................................................................................................................... 37
Discovering and connecting wired displays using MultiStream Transport ...................................... 37
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 38
Connect displays to computers with Intel graphics (with and optional hub) ................ 38
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 38
vi

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 39
6 Power management ..................................................................................................................................... 40
Shutting down (turning o) the computer .......................................................................................................... 40
Setting power options ......................................................................................................................................... 40
Using power-saving states ................................................................................................................ 41
Initiating and exiting Sleep ............................................................................................. 41
Enabling and exiting user-initiated Hibernation ............................................................ 41
Using the power meter and power settings ................................................................... 41
Setting password protection on wakeup ........................................................................ 42
Using battery power .......................................................................................................................... 42
Finding additional battery information .......................................................................... 42
Using Battery Check ........................................................................................................ 43
Displaying the remaining battery charge ....................................................................... 43
Maximizing battery discharge time ................................................................................ 43
Managing low battery levels ........................................................................................... 43
Identifying low battery levels ...................................................................... 43
Resolving a low battery level ....................................................................... 44
Removing the battery ..................................................................................................... 44
Conserving battery power .............................................................................................. 45
Storing a user-replaceable battery (select products only) ............................................ 45
Disposing of a user-replaceable battery (select products only) .................................... 45
Replacing a user-replaceable battery (select products only) ........................................ 46
Using external AC power ................................................................................................................... 46
Testing an AC adapter ..................................................................................................... 46
7 External cards and devices ........................................................................................................................... 48
Using memory card readers (select products only) ............................................................................................ 48
Inserting a memory card ................................................................................................................... 48
Removing a memory card ................................................................................................................. 48
Using smart cards (select products only) ............................................................................................................ 49
Inserting a smart card ....................................................................................................................... 49
Removing a smart card ..................................................................................................................... 49
Using a USB device ............................................................................................................................................... 50
Connecting a USB device ................................................................................................................... 51
Removing a USB device ..................................................................................................................... 51
Using a serial device (select products only) ........................................................................................................ 51
Using optional external devices .......................................................................................................................... 52
Using optional external drives .......................................................................................................... 52
vii

8 Drives ......................................................................................................................................................... 53
Using hard drives ................................................................................................................................................. 53
Improving hard drive performance ................................................................................................... 53
Using Disk Defragmenter ................................................................................................ 53
Using Disk Cleanup .......................................................................................................... 53
Using HP 3D DriveGuard (select products only) ................................................................................ 54
Identifying HP 3D DriveGuard status .............................................................................. 54
9 Security ...................................................................................................................................................... 55
Protecting the computer ..................................................................................................................................... 55
Using passwords .................................................................................................................................................. 55
Setting passwords in Windows ......................................................................................................... 56
Setting passwords in Computer Setup ............................................................................................. 57
Managing a BIOS administrator password ........................................................................................ 57
Entering a BIOS administrator password ....................................................................... 58
Managing a Computer Setup DriveLock password ........................................................................... 58
Setting a DriveLock password ........................................................................................ 59
Entering a DriveLock password ...................................................................................... 59
Changing a DriveLock password ..................................................................................... 60
Removing DriveLock protection ..................................................................................... 60
Using Computer Setup Automatic DriveLock .................................................................................... 61
Entering an Automatic DriveLock password .................................................................. 61
Removing Automatic DriveLock protection .................................................................... 61
Using antivirus software ...................................................................................................................................... 62
Using rewall software ........................................................................................................................................ 62
Installing critical security updates ...................................................................................................................... 62
Using HP Client Security (select products only) .................................................................................................. 62
Using HP Touchpoint Manager (select products only) ........................................................................................ 63
Installing an optional security cable ................................................................................................................... 63
Using the ngerprint reader (select products only) ............................................................................................ 63
Locating the ngerprint reader ......................................................................................................... 64
10 Maintenance ............................................................................................................................................. 65
Cleaning your computer ...................................................................................................................................... 65
Cleaning procedures .......................................................................................................................... 65
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 65
Cleaning the sides or cover ............................................................................................. 65
Cleaning the TouchPad, keyboard, or mouse ................................................................. 66
Updating programs and drivers .......................................................................................................................... 66
Using SoftPaq Download Manager ...................................................................................................................... 66
viii

11 Backup and recovery .................................................................................................................................. 67
Backing up your information ............................................................................................................................... 67
Performing a system recovery ............................................................................................................................ 67
Using the Windows recovery tools .................................................................................................... 67
Using f11 recovery tools ................................................................................................................... 68
Using Windows operating system media (purchased separately) ................................................... 69
Using Windows Refresh or Windows Reset ...................................................................................... 70
Using HP Software Setup .................................................................................................................. 70
12 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 71
Using Computer Setup ......................................................................................................................................... 71
Starting Computer Setup .................................................................................................................. 71
Navigating and selecting in Computer Setup ................................................................................... 71
Restoring factory settings in Computer Setup ................................................................................. 72
Updating the BIOS ............................................................................................................................. 73
Determining the BIOS version ......................................................................................... 73
Downloading a BIOS update ........................................................................................... 73
Changing the boot order using the f9 prompt .................................................................................. 74
TPM BIOS settings (select products only) ........................................................................................................... 74
Using HP Sure Start (select products only) ......................................................................................................... 75
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 76
14 Support .................................................................................................................................................... 78
Contacting support .............................................................................................................................................. 78
Labels ................................................................................................................................................................... 79
15 Specications ............................................................................................................................................ 80
Input power .......................................................................................................................................................... 80
Operating environment ....................................................................................................................................... 80
16 Accessibility .............................................................................................................................................. 81
Supported assistive technologies ....................................................................................................................... 81
Contacting support .............................................................................................................................................. 81
Appendix A Traveling with the computer .......................................................................................................... 82
Appendix B Troubleshooting ........................................................................................................................... 83
Troubleshooting resources .................................................................................................................................. 83
ix

Resolving issues .................................................................................................................................................. 83
The computer is unable to start up ................................................................................................... 83
The computer screen is blank ........................................................................................................... 83
Software is functioning abnormally ................................................................................................. 84
The computer is on but not responding ............................................................................................ 84
The computer is unusually warm ...................................................................................................... 84
An external device is not working ..................................................................................................... 84
The wireless network connection is not working ............................................................................. 85
A disc does not play ........................................................................................................................... 85
A movie is not visible on an external display .................................................................................... 85
The process of burning a disc does not begin, or it stops before completion ................................. 86
Appendix C Electrostatic discharge .................................................................................................................. 87
Index ............................................................................................................................................................. 88
x

1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 17.
●Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 62.
●Get to know your computer—Learn about your computer features. See Getting to know your computer
on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 24 for
additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
●Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
on page 67.
1

Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster ●How to set up the computer
●Help to identify computer components
HP Support Assistant
To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
To access the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
●Operating system information
●Software, driver, and BIOS updates
●Troubleshooting tools
●How to access support
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Online chat with an HP technician
●Support telephone numbers
●HP service center locations
HP website
To access the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
●Support information
●Ordering parts and nding additional help
●Accessories available for the device
Safety & Comfort Guide
To access this guide:
▲From the Start screen, type support, and then
select the HP Support Assistant app.
– or –
Go to http://www.hp.com/ergo.
●Proper workstation setup, posture, health, and work habits
●Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access this guide:
1. From the Start screen, type support, and then
select the HP Support Assistant app.
2. Select My computer, and then select User guides.
●Regulatory and safety information
●Battery disposal information
Limited Warranty*
To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
Warranty information
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy fromhttp://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oce, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
2 Chapter 1 Welcome

2 Getting to know your computer
Right
Component Description
(1) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select products of
cell phones and MP3 players, even when the computer is o.
(3) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB Type-C (charging) port Connects any USB device with a Type-C connector.
Right 3

Component Description
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o.
NOTE: Adapters (purchased separately) may be required.
(6) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) RJ-45 (network) jack/status lights Connects a network cable.
●Green (right): The network is connected.
●Amber (left): Activity is occurring on the network.
(9) Docking port Connects an optional docking device.
(10) Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer

Left
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light Green: The optical drive is in use.
O: The optical drive is o.
(5) Optical drive eject button Releases the optical drive disc tray.
(6) Smart card reader Supports optional smart cards.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left 5

Component Description
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light Green: The optical drive is in use.
O: The optical drive is o.
(5) Optical drive eject button Releases the optical drive disc tray.
(6) Smart card reader Supports optional smart cards.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
6 Chapter 2 Getting to know your computer

Component Description
For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant, from the Start screen, select the HP
Support Assistant app.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(6) Near Field Communication (NFC) tapping area*
(select products only)
Tap another NFC-enabled device to the NFC tapping area to transfer
les.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
Top
TouchPad
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad light ●On: The TouchPad is o.
●O: The TouchPad is on.
Top 7

Component Description
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
only)
Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Microphone mute light ●Amber: microphone sound is o.
●O: microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(5) Mute light ●Amber: Computer sound is o.
●White: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Top 9

Buttons, speakers, and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and select Power and sleep from the list of
applications.
(2) Speakers Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
10 Chapter 2 Getting to know your computer