HP ENVY Manual

HP ENVY 17m Laptop PC
HP ENVY 17 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA is a trademark and/or registered
trademark of NVIDIA Corporation in the U.S.
and other countries. . Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 927450-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Locating system information .............................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................................... 23
Equipment guidelines ..................................................................................................... 24
5 Removal and replacement procedures for authorized service provider parts .................................................... 25
Component replacement procedures .................................................................................................................. 25
Base enclosure .................................................................................................................................. 26
Battery ............................................................................................................................................... 28
Display ............................................................................................................................................... 29
v

Hard drive .......................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
Memory .............................................................................................................................................. 35
WLAN module .................................................................................................................................... 37
Optical drive ....................................................................................................................................... 39
Input/output brackets ....................................................................................................................... 41
Fan ..................................................................................................................................................... 43
TouchPad ........................................................................................................................................... 45
USB board .......................................................................................................................................... 48
System board .................................................................................................................................... 50
Heat sink ............................................................................................................................................ 53
Speakers ............................................................................................................................................ 55
Power connector ............................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62
8 Backing up, restoring, and recovering ........................................................................................................... 63
Creating recovery media and backups ................................................................................................................ 63
Using HP Recovery media (select products only) ............................................................................. 63
Using Windows tools ......................................................................................................................... 64
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 65
Restore and recovery ........................................................................................................................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
What you need to know before you get started ............................................................. 65
Using the HP Recovery partition (select products only) ................................................. 66
Using HP Recovery media to recover .............................................................................. 67
Changing the computer boot order ................................................................................ 67
Removing the HP Recovery partition (select products only) ......................................... 67
9 Specications .............................................................................................................................................. 68
Computer specications ...................................................................................................................................... 68
Display Specications (17.3) ............................................................................................................................... 68
vi

Hard drive specications ..................................................................................................................................... 70
M.2 solid-state drive specications .................................................................................................................... 71
M.2 solid-state drive specications .................................................................................................................... 72
M.2 PCIe solid-state drive specications ............................................................................................................ 73
10 Power cord set requirements ...................................................................................................................... 74
Requirements for all countries ............................................................................................................................ 74
Requirements for specic countries and regions ................................................................................................ 75
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 78
vii

viii

1 Product description
Category Description
Product Name HP ENVY 17m Laptop PC (model numbers 17m-ae001 through 17m-ae199
HP ENVY 17 Laptop PC (model numbers 17-ae001 through 17-ae199
Processors For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001
through 17-ae099
●Intel® Core™ i7-7500U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/ 3 MB L3 cache, Dual 15W
●Intel Core i5-7200U (2.5GHz, turbo up to 3.1 GHz, HDCP 2.2), 2133MHz/ 3MB L3, Dual 15W
For use on computer models with model numbers 17m-ae100 through 17m-ae199 and models 17-ae100
through 17-ae199
●Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/ 8 MB L3, Quad 15W
●Intel Core i5-8250U (1.6 GHz, turbo up to 3.4 GHz), 2400 MHz/ 6MB L3, Quad 15W
Chipset Integrated SoC
Graphics For use on all computer models with internal graphics:
Intel® HD Graphics 620
Hybrid graphics:
For use on computer models with model numbers 17m-ae100 through 17m-ae199 and models 17-ae100
through 17-ae199
NVIDIA N17S-G1 (GeForce MX150 ) with up to 2048 MB of dedicated video memory (256 Mx32, GDDR5, x 2
PCs, 1 [email protected])
NVIDIA N17S-G1 (GeForce MX150) with up to 4096 MB of dedicated video memory (256 Mx32, GDDR5, x 4
PCs, 1 [email protected])
Support for HD Decode, DX12, and HDMI
Support for Optimus (discrete only)
Support for GPU Performance Scaling (discrete only)
For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001
through 17-ae099
NVIDIA N16S-GTR-S (GeForce 940MX) with up to 2048MB of dedicated video memory (256Mx16, DDR3, x 4
PCs, [email protected])
NVIDIA N16S-GTR-S (GeForce 940MX) with up to 4096MB of dedicated video memory (256Mx16, DDR3, x 8
PCs, [email protected])
Support for HD Decode, DX12, and HDMI
Support for Optimus (discrete only)
Support for GPU Performance Scaling (discrete only)
Panels 16:9 Ultra Wide Aspect Ratio
17.3" FHD WLED AntiGlare (1920x1080) at-at (4.2mm) UWVA, eDP1.2 (DBCG)
17.3" FHD WLED AntiGlare (1920x1080) at-at (4.2mm) UWVA, eDP1.2 (DBTS)
17.3" UHD WLED AntiGlare (3840x2160) at-at (4.2mm) UWVA, eDP1.3+PSR (DBCG)
1

Category Description
Touch solution with ush glass, multitouch enabled
Support Active Stylus
Memory Two SODIMM slots - Non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support (DDR4-2400 downgrade to DDR4-2133)
Supports up to 16 GB max system memory
8192 MB (4096 MB x 2)
12288 MB (8192 MB +4096 MB)
16384 MB (8192 MB x 2)
Storage Support for all 7.2mm/9.5mm, SATA 2.5" hard drives
Support for next generation form factor (NGFF) M.2 solid-state drive, with SATA/Peripheral Component
Interconnect Express (SATA/PCI)e co-layout port
Support for solid-state drive + hard drive
Support for M.2 solid-state drive (support storage function, assuming solid-state drive >= 128G, Port1)
Accelerometer / hard drive protection support
Single hard drive congurations:
●1TB (7200) 9.5mm/7mm
Dual storage congurations:
●128 GB SATA TLC solid-state drive (Value) + 1 TB (7200) hard drive
●256 GB PCIe NVMe TLC solid-state drive + 1 TB (7200) hard drive
●256 GB PCIe NVMe Value solid-state drive + 1TB (7200) hard drive
PCIe NVMe TLC M.2 solid-state drive
●360 GB
●512 GB
●1 TB
PCIe NVMe Value M.2 solid-state drive
●512 GB
Optical drive 9.0mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer Dual
Supports Zero-Power ODD
Supports M-disc
Camera and
microphone
HP Wide Vision FHD IR Camera - indicator LED & 2x IR LEDs, USB2.0, FHD Hybrid B
1080p by 30 frames per second
Supports Windows® Hello
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio BANG & OLUFSEN
BANG & OLUFSEN Audio Control
Supports HP Audio Boost 2.0 (with discrete amplier)
2 Chapter 1 Product description