HP Presario CQ58-a00 Manual

HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, Core, and Pentium
are trademarks of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2012
Document Part Number: 688829-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Right side ............................................................................................................................................. 5
Left side ................................................................................................................................................ 6
Front ..................................................................................................................................................... 7
Display .................................................................................................................................................. 8
Top ....................................................................................................................................................... 9
TouchPad ............................................................................................................................ 9
Lights ................................................................................................................................. 10
Buttons ............................................................................................................................... 11
Keys ................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
3 Illustrated parts catalog ............................................................................................................................... 14
Service tag ......................................................................................................................................... 14
Computer major components ............................................................................................................. 16
Display assembly subcomponents ..................................................................................................... 19
Mass storage devices ......................................................................................................................... 21
Plastics kit .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................ 22
Sequential part number listing ............................................................................................................ 23
4 Removal and replacement procedures ....................................................................................................... 25
Preliminary replacement requirements ............................................................................................... 25
Tools required .................................................................................................................... 25
Service considerations ....................................................................................................... 25
Plastic parts ....................................................................................................... 25
Cables and connectors ..................................................................................... 25
Drive handling ................................................................................................... 26
Grounding guidelines ......................................................................................................... 26
v

Electrostatic discharge damage ........................................................................ 26
Packaging and transporting guidelines ............................................. 28
Component replacement procedures ................................................................................................. 30
Service tag ......................................................................................................................... 30
Computer feet .................................................................................................................... 31
Battery ............................................................................................................................... 32
Display subcomponents (bezel, webcam, panel) .............................................................. 33
WLAN module .................................................................................................................... 41
Memory module ................................................................................................................. 44
Hard drive .......................................................................................................................... 46
RTC battery ....................................................................................................................... 48
Optical drive ....................................................................................................................... 49
Keyboard ........................................................................................................................... 51
Top cover ........................................................................................................................... 55
Power button board ........................................................................................................... 59
TouchPad button board ..................................................................................................... 61
Speakers ............................................................................................................................ 63
USB board ......................................................................................................................... 65
Power connector cable ...................................................................................................... 67
Display assembly ............................................................................................................... 69
System board ..................................................................................................................... 78
Optical drive cable ............................................................................................................. 81
Fan/heat sink assembly ..................................................................................................... 83
Processor ........................................................................................................................... 87
5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 89
Starting Setup Utility (BIOS) ............................................................................................................... 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ........................................................................................... 89
Downloading a BIOS update ............................................................................................. 90
Using System Diagnostics .................................................................................................................. 91
6 Specifications ................................................................................................................................................ 92
Computer specifications ..................................................................................................................... 92
39.6-cm (15.6-in), HD display specifications ...................................................................................... 93
Hard drive specifications .................................................................................................................... 94
7 Backing up, restoring, and recovering ....................................................................................................... 95
Creating backups ............................................................................................................................... 95
Creating recovery media to recover the original system .................................................... 95
vi

What you need to know ..................................................................................... 95
Creating the recovery media ............................................................ 96
Creating system restore points .......................................................................................... 96
What you need to know ..................................................................................... 96
Creating a system restore point ........................................................................ 96
Backing up system and personal information .................................................................... 97
Tips for a successful backup ............................................................................. 97
What you need to know ..................................................................................... 97
Creating a backup using Windows Backup and Restore .................................. 98
Restore and recovery ......................................................................................................................... 98
Restoring to a previous system restore point .................................................................... 98
Restoring specific files ....................................................................................................... 98
Restoring specific files using Windows Backup and Restore ............................ 98
Recovering the original system using HP Recovery Manager ........................................... 99
What you need to know ..................................................................................... 99
Recovering using HP Recovery partition (select models only) ......................... 99
Recovering using the recovery media ............................................................. 100
Changing the computer boot order ................................................. 100
8 Power cord set requirements .................................................................................................................... 101
Requirements for all countries .......................................................................................................... 101
Requirements for specific countries and regions ............................................................................. 102
9 Recycling ..................................................................................................................................................... 104
Battery .............................................................................................................................................. 104
Display .............................................................................................................................................. 104
Index ................................................................................................................................................................. 110
vii

viii

1 Product description
Category Description AMD models Intel models
Product name Compaq Presario CQ58 Notebook PC √
HP 2000 Notebook PC √√
Processors AMD processors (Not available on models with Windows 7 Starter
32)
E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core,
18 W)
√
E1-1200 1.40-GHz processor (1066-MHz memory speed, dual core,
18 W)
√
Intel Core i3 processors (Not available on models with Windows 7
Starter 32)
3110M 2.40-GHz processor (1600-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
√
2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
√
2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
√
Intel Pentium processors (Not available on models with Windows 7
Starter 32)
B970 2.30-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
√
B950 2.10-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
√
Intel Celeron processor
B820 1.7-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
√
Chipset AMD A68M fusion controller hub (FCH) √
Intel HM75 Express Chipset (Core i5/i3 processors only) √
Intel HM70 Express Chipset (Pentium/Celeron processors only) √
Graphics UMA graphics:
AMD Radeon HD 7340 Graphics (on models with AMD E2-1800
processor; supports DirectX 11)
√
1

Category Description AMD models Intel models
AMD Radeon HD 7310 Graphics (on models with AMD E1-1200
processor; supports DirectX 11)
√
Intel HD Graphics 4000 (on models with Intel Core i5-3210M or
i3-3110M processor; supports DirectX 11)
√
Intel HD Graphics 3000 (on models with Intel Core i3-2370M or
i3-2350M processor; supports DirectX 10)
√
Intel HD Graphics (on models with Intel Pentium or Celeron
processor; supports DirectX 10)
√
Panel 39.6-cm (15.6-inch), HD, LED, SVA BrightView (1366×768) display;
typical brightness: 200 nits
LVDS support
√√
Memory 2 customer-accessible/upgradable memory module slots √√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √√
DDR3/1600-MHz √
DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333-
MHz)
√√
DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066-
MHz)
√
Supports the following configurations:
●8192-MB total system memory (4096×2; not supported on a 32-
bit operating system)
●6144-MB total system memory (4096×1 + 2048×1; not
supported on a 32-bit operating system)
●4096-MB total system memory (4096×1 or 2048×2; not
supported with Windows 7 Starter 32)
●2048-MB total system memory (2048×1)
√√
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm
(.28-in) thicknesses
√√
Customer-accessible √√
Serial ATA √√
Supports the following hard drives:
●750-GB, 5400-rpm, 9.5-mm (not supported with Windows 7
Starter OS)
●640-GB, 5400-rpm, 9.5-mm (not supported with Windows 7
Starter OS)
●500-GB, 5400-rpm, 9.5-mm or 7.0-mm
●320-GB, 5400-rpm, 9.5-mm or 7.0-mm
√√
Optical drive Fixed √√
Serial ATA √√
2 Chapter 1 Product description

Category Description AMD models Intel models
12.7-mm tray load √√
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive √√
Audio/video Single digital microphone √√
HD audio √√
Altec Lansing speakers √√
Supports Microsoft Premium requirements √√
HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24
frames per second
√√
Ethernet Integrated 10/100 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module
√√
One or two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
●Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
●Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
●Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth
4.0 Combo Adapter
●Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe
HMC
√√
External media
card
HP Multi-Format Digital Media Reader supports the following digital
card formats:
●Secure Digital (SD) Memory Card
●Secure Digital Extended Capacity (SDxC) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
●Ultra High Speed MultiMediaCard (UHS/MMC)
√√
Ports 3-pin AC power √√
Audio-in (microphone) √√
Audio-out (headphone) √√
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√
RJ-45 (Ethernet, includes link and activity lights) √√
USB 2.0 (3 ports) √√
VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 60
Hz, hot plug and unplug and auto-detection for correct output to wide-
aspect vs. standard aspect video
√
VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75
Hz, hot plug and unplug and auto-detection for correct output to wide-
aspect vs. standard aspect video
√
3

Category Description AMD models Intel models
Keyboard/
pointing devices
Full-size textured pocket keyboard √√
TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-
zoom enabled
√√
Taps enabled by default √√
Power
requirements
AC adapter
65-W RC V HP Smart AC adapter with localized cable plug support
(3-wire plug with ground pin, supports 3-pin DC connector)
√√
Support for the following batteries:
●6-cell, 47-Whr, 2.20-Ah Li-ion battery
√√
Security Security cable slot √√
Operating
system
Preinstalled:
●Windows 7 Home Premium (64-bit)
√√
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●Optical drive
●WLAN module
√√
4 Chapter 1 Product description

2 External component identification
Right side
Component Description
(1) Optical drive Reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
(2) Optical drive light ●Green: The optical drive is being accessed.
●Off: The optical drive is idle.
(3) Optical drive eject button Releases the disc tray.
(4) USB 2.0 ports (2) Connect optional USB devices.
(5) AC adapter light ●White: The AC adapter is connected and the battery is
charged.
●Amber: The AC adapter is connected and the battery
is charging.
●Off: The computer is using DC power.
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right side 5

Left side
Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio device.
(5) USB 2.0 port Connects an optional USB device.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(8) Digital Media Slot Supports the following digital card formats:
●Secure Digital (SD) Memory Card
●Secure Digital Extended Capacity (SDxC) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
●Ultra High Speed MultiMediaCard (UHS/MMC)
6 Chapter 2 External component identification

Component Description
(9) Hard drive light ●Blinking white: The hard drive is being accessed.
(10) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state, which
is an energy-saving mode. The computer shuts off
power to the display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is
an energy-saving mode that uses the least amount of
power.
Front
Component Description
Speakers (2) Produce sound.
Front 7

Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(3) Internal microphone Records sound.
(4) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
To use the webcam, select Start >All Programs >
Communication and Chat >CyberLink YouCam.
(5) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
8 Chapter 2 External component identification

Top
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
Top 9

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(2) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
●Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
(3) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
10 Chapter 2 External component identification

Buttons
Component Description
Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
down briefly to exit Hibernation.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
To learn more about your power settings, select Start >
Control Panel >System and Security >Power Options,
or refer to the user guides included with your computer.
Top 11

Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) Windows applications key Displays a shortcut menu for items beneath the cursor.
12 Chapter 2 External component identification