HP Spectre x360 15 Manual

HP Spectre x360 15 Convertible PC (model
numbers 15-ch000 through 15-ch099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2018
Document Part Number: L11173-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Speaker .............................................................................................................................................. 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 16
Locating system information .............................................................................................................................. 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 28
Component replacement procedures .................................................................................................................. 28
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Front speakers ................................................................................................................................... 32
v

Volume button board ........................................................................................................................ 33
Fingerprint reader module ................................................................................................................ 35
Fingerprint reader board ................................................................................................................... 36
WLAN module .................................................................................................................................... 37
USB daughter board .......................................................................................................................... 39
Audio board ....................................................................................................................................... 40
Memory card reader board ................................................................................................................ 42
TouchPad assembly ........................................................................................................................... 43
Left fan .............................................................................................................................................. 45
Right fan ............................................................................................................................................ 47
Solid state drive ................................................................................................................................. 49
Memory module ................................................................................................................................ 51
System board .................................................................................................................................... 52
Rear speakers .................................................................................................................................... 55
Power connector cable ...................................................................................................................... 57
Display panel assembly ..................................................................................................................... 59
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
7 Backing up, restoring, and recovering ........................................................................................................... 63
Using Windows tools ........................................................................................................................................... 63
Creating HP Recovery media (select products only) ........................................................................................... 63
Using HP Recovery Manager to create recovery media .................................................................... 64
Before you begin ............................................................................................................. 64
Creating the recovery media ........................................................................................... 64
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 65
Restoring and recovery ........................................................................................................................................ 65
Restoring, resetting, and refreshing using Windows tools .............................................................. 65
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
Recovering using the HP Recovery partition (select products only) ................................................ 66
Recovering using HP Recovery media ............................................................................................... 66
Changing the computer boot order ................................................................................................... 67
Removing the HP Recovery partition (select products only) ............................................................ 67
vi

8 Using HP PC Hardware Diagnostics ................................................................................................................ 68
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
9 Specications .............................................................................................................................................. 73
Computer specications ...................................................................................................................................... 73
39.6 cm (15.6-in) display specications ............................................................................................................. 74
10 Power cord set requirements ...................................................................................................................... 75
Requirements for all countries ............................................................................................................................ 75
Requirements for specic countries and regions ................................................................................................ 76
11 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii

viii

1 Product description
Category Description
Product Name HP Spectre x360 15 Convertible PC
Processors Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB cache, quad core)
Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB cache, quad core)
Graphics Internal graphics:
Intel® HD Graphics 620
Discrete graphics:
Radeon® RX VEGA M 870 graphics, up to 4096 MB dedicating HBM memory
NVIDIA® N175–G1 (GeForce MX150), 2048 MB GDDR5 memory
Panel 15.6" UHD WLED BrightView (3840×2160) uslim-at (2.6mm) UWVA, eDP+PSR, Narrow Bezel
Memory module Support for 16384 MB of DDR4 2400 MHz system memory in the following congurations:
16384 MB (8192MB × 2)
12288 MB (8192MB + 4096MB)
8192 MB (4096MB × 2)
Solid state drive Support for the following single solid state drive congurations:
2 TB PCIe NVMe TLC M.2 solid state drive
1 TB PCIe NVMe TLC M.2 solid state drive
512 GB PCIe NVMe TLC M.2 solid state drive
360 GB PCIe NVMe TLC M.2 solid state drive
256 GB PCIe NVMe TLC M.2 solid state drive
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive
Audio and video Support for the following integrated cameras:
HP Wide Vision camera: high denition (FHD 1080 by 30 frames/sec), infrared (IR), xed (no tilt), with activity
light
Support for Windows Hello
Support for voice recognition
Dual digital microphones with appropriate software - echo cancellation, noise suppression, beam forming
Quad speakers
Bang & Olufsen Audio
Wireless Intel Dual band wireless-AC 9260 802.11AC 2x2 WiFi + BT 5.0 Combo Adaptor (non-vPro)
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC
1

Category Description
Ports AC adapter: HP Smart pin plug (4.5-mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack
HDMI: v2.0 supporting: up to 4096×2160 at 60 Hz
USB 3.1 (1 on left side, supports HP Sleep and Charge)
(2) USB Type-C (1 Generation 1, 1 Generation 2 with Thunderbolt™) on right side
(2) USB Type-C (2 Gen 2 with Thunderbolt technology) on right side (select models only)
All ports support data transfer, power delivery and Display Port 1.2 out up to 3840×2160 (60Hz)
Keyboard/pointing
devices
Full Size Painted Backlight island-style Keyboard in Dark Ash Silver color
Clickpad with image sensor
Multitouch gestures enabled by default
Support for Modern Trackpad gestures
Taps enabled by default
Power requirements 150-W Smart AC barrel adapter with localized cable plug support
90-W Smart AC barrel adapter with localized cable plug support
1 meter power cord
6-cell, 84-Whr polymer battery
Security TPM 2.0
Fingerprint reader
Operating system Preinstalled:
Windows 10 Pro
Windows 10 Home Plus ML
Windows 10 Home Plus EM/SL
Windows 10
CPPP Windows 10 Home High End China Language Edition
Serviceability End user replaceable parts:
AC adapter
2 Chapter 1 Product description

2 External component identication
3

Right side
NOTE: Refer to the illustration that most closely matches your product.
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲To use the ngerprint reader, swipe your nger on the
ngerprint reader.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)
Connect AC adapters that have a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is o or in the Sleep state.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
4 Chapter 2 External component identication

Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲To use the ngerprint reader, swipe your nger on the
ngerprint reader.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is o or in the Sleep state.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) USB Type-C SuperSpeed port with HP Sleep and
Charge
Connects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is o,
charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
Right side 5

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲
Right-click the Power icon , and then select Power
Options.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
6 Chapter 2 External component identication

Component Description
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
–or–
▲Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(8) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
Left side 7

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera lights On: One or more cameras are in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
–or–
▲Select the Start button, select HP, and then select HP Documentation.
8 Chapter 2 External component identication

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
10 Chapter 2 External component identication

Speaker
Component Description
Speaker Produces sound.
Keyboard area 11

Special keys
NOTE: Refer to the illustration that most closely matches your product.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 External component identication