HP Spectre x360 Manual

Maintenance and Service Guide
HP Spectre x360 15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and other countries.
Thunderbolt and the Thunderbolt logo are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. NVIDIA, the NVIDIA logo, and are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. microSD is a trademark of its
proprietor. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by the
Video Electronics Standards Association (VESA®)
in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L86448-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 8
Low blue light mode (select products only) .................................................................................................... 8
Keyboard area ........................................................................................................................................................................... 9
Touchpad ............................................................................................................................................................... 9
Touchpad settings ........................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Speakers and ngerprint reader ..................................................................................................................... 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
Labels ....................................................................................................................................................................................... 14
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements ................................................................................................ 22
Tools required ......................................................................................................................................................................... 22
Service considerations .......................................................................................................................................................... 22
Plastic parts ........................................................................................................................................................ 22
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 23
Electrostatic discharge damage .......................................................................................................................................... 23
Packaging and transporting guidelines .............................................................................................................................. 24
Workstation guidelines .......................................................................................................................................................... 25
Equipment guidelines ............................................................................................................................................................ 25
5 Removal and replacement procedures .............................................................................................................................................. 27
Component replacement procedures ................................................................................................................................. 27
Bottom cover ...................................................................................................................................................... 27
v

Solid-state drive ................................................................................................................................................ 29
Display assembly ............................................................................................................................................... 32
Front speakers ................................................................................................................................................... 36
Battery ................................................................................................................................................................. 38
Card reader board cable ................................................................................................................................... 39
Card reader board ............................................................................................................................................. 40
Fingerprint reader cable ................................................................................................................................... 41
Fingerprint reader ............................................................................................................................................. 42
Touchpad cable .................................................................................................................................................. 43
Touchpad ............................................................................................................................................................ 44
Audio jack board cable ...................................................................................................................................... 46
Audio jack board ................................................................................................................................................ 47
Power button board cable ............................................................................................................................... 48
Power button board .......................................................................................................................................... 49
Heat sink ............................................................................................................................................................. 50
Fans ..................................................................................................................................................................... 53
System board ..................................................................................................................................................... 54
Rear speakers .................................................................................................................................................... 57
Infrared board .................................................................................................................................................... 58
Infrared board cable .......................................................................................................................................... 59
Power connector cable ..................................................................................................................................... 61
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 62
Using Computer Setup .......................................................................................................................................................... 62
Starting Computer Setup ................................................................................................................................. 62
Navigating and selecting in Computer Setup ................................................................................................ 62
Restoring factory settings in Computer Setup ............................................................................................. 62
Updating the BIOS ............................................................................................................................................. 63
Determining the BIOS version ..................................................................................................... 63
Downloading a BIOS update ........................................................................................................ 63
Changing the boot order using the f9 prompt .............................................................................................. 64
TPM BIOS settings (select products only) .......................................................................................................................... 64
Using HP Sure Start (select products only) ........................................................................................................................ 65
7 Backing up, restoring, and recovering ................................................................................................................................................. 66
Backing up information and creating recovery media ..................................................................................................... 66
Using Windows tools ......................................................................................................................................... 66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 66
Restoring and recovery ......................................................................................................................................................... 67
Restoring, resetting, and refreshing using Windows tools ......................................................................... 67
Recovering using HP Recovery media ............................................................................................................ 67
vi

Changing the computer boot order ................................................................................................................ 67
Using HP Sure Recover (select products only) .............................................................................................. 68
8 Specications .......................................................................................................................................................................................... 69
Computer specications ........................................................................................................................................................ 69
9 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 71
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 71
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 71
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 72
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 73
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 74
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 74
10 Power cord set requirements ............................................................................................................................................................ 76
Requirements for all countries ............................................................................................................................................ 76
Requirements for specic countries and regions ............................................................................................................. 77
11 Recycling ............................................................................................................................................................................................... 79
Index ............................................................................................................................................................................................................. 80
vii

viii

1 Product description
Table 1-1 Product description
Category Description
Product Name HP Spectre x360 15 Convertible PC
Processor Intel® Core™ i7-10750H 2.2.6 GHz (SC turbo up to 5.0 GHz) six core processor (12.0 MB L3 cache
2933 MHz FSB, 45 W)
Intel Core i7-10510U 1.8 GHz (SC turbo up to 4.9 GHz) quad core processor (8.0 MB L3 cache
2666 MHz FSB, 15 W)
Chipset Intel HM470 (on computer models equipped with an Intel Core i7-10750H processor)
Intel integrated with soldered-on-circuit (SoC) processor (on computer models equipped with an
Intel Core i7-10510U processor)
Graphics NVIDIA GeForce GTX 1650Ti with 4 GB discrete memory (on computer models equipped with an
Intel Core i7-10750H processor)
NVIDIA GeForce MX330 with 2 GB discrete memory (on computer models equipped with an Intel Core
i7-10750H processor)
Intel UHD Graphics (on computer models equipped with an Intel Core i7-10750H processor)
Intel UHD Graphics Integrated (on computer models equipped with an Intel Core i7-10510U processor)
Panel ●15.6 in, organic light-emitting diode (OLED), ultra high-denition (UHD) (3840×2160), brightview,
active-matrix organic light-emitting diode (AMOLED), UWVA, eDP+PSR, 100% DCI-P3, AR,
ultraslim, direct bonded touchscreen display panel with narrow bezel; typical brightness:
400 nits
●15.6 in, liquid crystal display (LCD), UHD (3840×2160), antiglare, white light-emitting diode
(WLED), UWVA, eDP 1.4+PSR2, 100% sRGB, bent, low power, direct bonded touchscreen display
panel with narrow bezel; typical brightness: 400 nits
●15.6 in, LCD, UHD (3840×2160), antiglare, WLED, UWVA, eDP 1.4+PSR2, 72%, eDP 1.3+PSR,
ultraslim, direct bonded touchscreen display panel with narrow bezel; typical brightness:
340 nits
Memory Support for DDR4-2933, 1.2 V, nonupgradeable, onboard system memory in 16 GB conguration
(DDR4-3200 downgraded to DDR4-2933; only on computer models equipped with an Intel Core
i7-10750H processor)
Support for DDR4-2933, 1.2 V, nonupgradeable, onboard system memory in 8 GB conguration
(DDR4-3200 downgraded to DDR4-2933; only on computer models equipped with an Intel Core
i7-10750H processor and a non-OLED display assembly)
Support for DDR4-2666, 1.2 V, nonupgradeable, onboard system memory in 16 GB conguration
(DDR4-3200 bridge to DDR4-2666; only on computer models equipped with an Intel Core
i7-10510U processor)
Storage Support for the following solid-state drives:
●2 TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory
express (NVMe), SuperSpeed (SS) solid-state drive with three layer cell (TLC)
●1 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●512 GB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●256 GB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
1

Table 1-1 Product description (continued)
Category Description
Storage (continued) ●1 TB, 2280, PCIe-3×2×2, NVMe + 32 GB 3D Xpoint solid-state drive
●512 GB, 2280, PCIe-3×2×2, NVMe + 32 GB 3D Xpoint solid-state drive
Audio and video Fixed (no tilt), one-piece, 720p HD HP True Vision camera integrated into display assembly
Dual array microphones
BANG and OLUFSEN
Quad speakers
Support for HP Audio Boost 2.0
Support for Speaker Swap
Wireless Integrated wireless local area network (WLAN) with two built-in antenna(s)
Support for the Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth™ 5.0 MU-MIMO M.2 1216 non-vPro 160 MHz
MIPI+BRI WW with 2 antenna(s)
Ports ●AC Smart Pin adapter plug
●High-denition multimedia interface (HDMI) v2.0
●Headphone/microphone combo jack
●USB SuperSpeed port with HP Sleep and Charge
●USB Type-C port with HP Sleep and Charge
●USB Type-C Thunderbolt™ port with HP Sleep and Charge
Multimedia card HP Multi-Format Digital Media Card Reader
Keyboard/pointing devices Island-style standard notebook backlit keyboard with 3-coat paint in nightfall black and Poseidon blue
nishes and clickpad with image sensor
Power requirements Support for a 6 cell, 72.9 WHr, Li-ion battery
Support for 135 W HP Smart AC adapter (PFC, slim barrel, 4.5 mm) and 90 W HP Smart AC adapter
(PFC, standard barrel, 4.5 mm, right angle, 1.8 m) AC adapters
Support for a 1.0 m, C5 premium power cord with sticker and a 1.0 m, C5 premium power cord with
sticker and plug adapter
Fingerprint reader Fingerprint reader (Secure Payment)
Security ●Privacy camera kill switch
●Trusted Platform Module (TPM) 2.0 rmware
●Webcam kill switch
Sensors ●Accelerometer
●Accelerometer + gyroscope + eCompass
●Infrared thermal sensor
●Sensor hub
Operating system Preinstalled:
●Windows™ 10 Home 64 bit Advanced
●Windows 10 Home 64 bit Advanced Single Language
●Windows 10 Home 64 bit High-End Chinese Market CPPP
2 Chapter 1 Product description

Table 1-1 Product description (continued)
Category Description
Operating system (continued) ●Windows 10 Home 64 bit Plus Single Language Africa Market PPP
●Windows 10 Home 64 bit Plus Single Language India Market PPP
●Windows 10 Professional 64 bit
Serviceability End user replaceable parts: AC adapter
3

2 Components
The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.
NOTE: Actual computer color, features, feature locations, icon labels, and accessories might vary from
the images depicted.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
Software can vary by product. To nd out what software is installed on the computer:
▲Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components

Right side
NOTE: Refer to the illustration that most closely matches the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) microSD™ memory card reader Reads optional memory cards that enable information to be
stored, managed, shared, or accessed.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Camera privacy switch Turns the camera o and on.
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
(5) USB Type-C port with HP Sleep and Charge Connects a USB device, provides data transfer, and charges
small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(6) USB Type-C Thunderbolt port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: The computer might also support a Thunderbolt
docking station.
Right side 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: Cables, adapters, or both (purchased separately) might
be required.
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about power settings, see power options.
(2) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer shuts
o power to the display and other unnecessary
components.
●O: Depending on the computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
(3) Power connector Connects an AC adapter.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white (select products only): The AC adapter is
disconnected and the battery has reached a low
battery level.
●Amber: The AC adapter is connected and the battery
is charging.
6 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●O: The battery is not charging.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface
(HDMI) device.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7

Display
Low blue light mode (select products only)
The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at
http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antenna(s)* Send and receive wireless signals to communicate with WLANs.
(2) Camera light(s) On: One or more cameras are in use.
(3) Internal microphones (2) Record sound.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the product.
*The antenna are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antenna(s) free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
8 Chapter 2 Components

Keyboard area
NOTE: Keyboard components can vary by language.
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Table 2-5 Light components and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
10 Chapter 2 Components

Speakers and ngerprint reader
Table 2-6 Speaker and ngerprint reader components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
password logon.
IMPORTANT: To prevent ngerprint logon issues, be sure when
registering a ngerprint that all sides of the nger are registered
by the ngerprint reader.
Keyboard area 11

Special keys
Table 2-7 Special keys components and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on the f1 through f12 function keys. The action keys
vary by computer.
(5) HP Command Center key Opens the HP Command Center app. This app allows
the temperature and cooling preferences on the computer to
be adjusted.
(6) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 Components