HP X27qc Manual

Maintenance and Service Guide
X27qc model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests,
problem troubleshooting, and more.

© Copyright 2022 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other
countries. USB Type-C and USB-C are
registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned by
the Video Electronics Standards
Association (VESA) in the United States
and other countries.
The information contained herein is
subject to change without notice. The only
warranties for HP products and services
are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition March.2022
Document Part Number:
M45870-HP X27qc-MSG-V1
Assembly part number: M45870-001
Product notice
Only trained service personnel familiar with
this product should service it. Before
performing any maintenance or service, be
sure to read “Important Safety Information”.

iii
Table of Contents
1Getting started ..............................................................................................................................................1
Important safety information.................................................................................................................... 1
Important service information and precautions........................................................................................ 1
RoHS (2002/95/EC) requirements........................................................................................................... 2
General descriptions ............................................................................................................................... 2
Firmware updates.................................................................................................................................... 2
Before returning the repaired product to the customer........................................................................... 2
2Monitor features............................................................................................................................................3
Features.................................................................................................................................................. 3
Front components.................................................................................................................................... 4
Rear and side components..................................................................................................................... 5
Locating the serial number and product number..................................................................................... 6
3Illustrated parts catalog.................................................................................................................................7
How to order parts................................................................................................................................... 8
4Removal and replacement procedures.........................................................................................................9
Preparation for disassembly.................................................................................................................... 9
Rear Cover............................................................................................................................................ 10
Power board.......................................................................................................................................... 14
Connector repair.................................................................................................................................... 15
HDMI connector CN5101............................................................................................................ 17
DP connector CN551.................................................................................................................. 17
AUDIO connector CN601 ........................................................................................................... 18
Function test.......................................................................................................................................... 20
Function test.......................................................................................................................................... 20
Support and troubleshooting................................................................................................................. 20

1
1 Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to
service personnel. The cautions and notes are not exhaustive. Proper service methods are important to
the safe, reliable operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of
performing service operations. Service engineers should have prior repair knowledge and experience as
well as appropriate training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety
requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product
unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it
is disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD).
Follow ESD safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the
procedures and precautions is essential for proper service.
IMPORTANT: Only trained service personnelwho are familiar with this HPproduct should perform service
or maintenance for it. Before performing any service or maintenance, personnel must read the important
safety information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor
to prevent component damage.
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users
should not perform these procedures.
●Please note during servicing that the primary side is the high voltage area.
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM
and location.

2
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the
near pin.
●Do not get the board wet. Water and moisture can cause a short circuit that causes
malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and
comply with the applicable regulations for repairers of electrical equipment in the Member States
where the repairer operates. Reference to an official registration system as professional repairer,
where such a system exists in the Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs,
regardless of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by the EU (European Union) for the global electronics industry sold in the EU and
other countries. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirement. Products launched in the market before June 2006 are not required to be
compliant with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be
non-ROHS complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS
complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before
replacement.
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service
Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor
does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to
operate without the potential of electrical shock. Do not use a line isolation transformer during this
check.
Measurements that are not within specified limits present a possible shock hazard. You must check and
repair the product before returning it to the customer.

3
2 Monitor features
This chapter provides an overview of the monitor’s features.
Features
The monitor includes the following features:
● 68,6 cm(27in) curved 1500mm radius with 2560x1440resolution, ultra-wide backlit display,
plus full-screen support for lower resolutions
● Antiglare panel with an LED backlight
● Wide viewing angle to allow viewing from a sitting or standing position, or when moving from
side to side
● Tilt adjustment capability
● Height adjustment capability
● DisplayPort (DP) video input
● High-Definition Multimedia Interface(HDMI) video input (cable provided)
● Audio-out (headphone)jack
● Plug and Play capability, if supported by your operating system
● Securitycable slot provision on rear ofmonitor for optional security cable
● On-screen display (OSD) adjustments inseveral languages for easy setup and screen optimization
● High-bandwidth Digital Content Protection(HDCP) copy protection onall digital inputs
● VESA mounting bracketfor attaching themonitor to a wall-mountdevice orswing arm
● Low blue light mode settings to create a more relaxingand less stimulating image
● Energy saver feature to meet requirements for reducedpower consumption
NOTE: For safetyand regulatoryinformation, see the Product Notices provided in your documentation kit.
Toaccess the latest user guide, go to http://www.hp.com/support and follow the instructions to find your
product. Then select UserGuides.

4
Front components
To identify the components on the front of the monitor, use this illustration and table.
Table 1-1: Front components
Control
Function
1
Menu/OK
If the OSD menu is open, press to confirm selection.
If the OSD menu is closed, press to open the OSD menu.
2
Next Active
Input/Up/Increase
button
If the OSD menu is close, switches the monitor’s input source to the
next active
input.
If the OSD menu is close, press to open the information menu at
HDMI, or to
perform auto adjustment at VGA.* .
3
Color
Modes/Down/Decre
ase button
If the OSD menu is close, opens the Color menu where you can
adjust the monitor
screen to a comfortable
If the OSD menu is open, press to navigate forward through the
OSD menu and
decrease adjustment levels.
4
Brightness+
Input/Exit/Back
button
If the OSD menu is close, opens the Brightness+ adjustment
scale.
If the OSD menu is closed, press to switch to the next video input
port.*
5
Power button
Turns the monitor on or off.

5
Rear and side components
To identify the components on the rear of the monitor, use this illustration and table.
Control
Function
1
Power connector
Connects the power cord
2
HDMI port
Connects an HDMI cable from the monitor to a source device
such as a computer.
3
DisplayPort in
connector
Connects the DisplayPort cable from the monitor to a source
device such as a computer.
4
Headphone jack
Connect the headphone to the monitor.

6
Locating the serial number and product number
The serial number and product number are located on a label on the rear of the monitor panel. You may
need these numbers when contacting HP about the monitor model.
For worldwide models:

7
3 Illustrated parts catalog
To identify the monitor major components, use this illustration and table.
1
2
3
4
9
10
11
S1
S7
S6
5
67
8
12
13
S2
S3
S5
S4
Item
Description
Qty
1
DECO_BEZEL L27WR-Dblc1hp-p12
1
2
LENS_POWER
1
3
LCD TPM270WQ1-SG1G011 V21G FQ TPV
1
4
MIDDLE_FRAME L27WR-Dblc1hp-p12
1
5
INSULATING SHEET 34.1*17
1
6
CONVERTER BOARD
1
7
MAIN BOARD
1
8
MAINFRAME
1
9
KEY BOARD
1
10
LED BOARD
1
11
REAR_COVER
1
12
stand ass'y NA NA
1
13
BASE_ASS’Y NA NA
1
S1
SCREW 3 4
9
S2
SCREW D3 6
4
S3
SCREW -- 6mm
1
S4
SCREW D3 6
2
S5
SCREW 3 4
2
S6
SCREW Q3 5
1
S7
SCREW 4 10
4

8
How to order parts
The HP authorized repair center can purchase the power board from HP.
Power board
Description
HP spare part number
Manufacturer part
number
PSU HP X27qc
M84745-001
M84745-002
PLPCKH362UQA1
PLPCLH421UQA5
Capacitors and connectors are available for purchase from the following EU distributors:
●RS: Capacitors | RS Components (rs-online.com)
●Digi-Key: Digikey Electronics
Capacitors by distributor
Component description
Location
Component
distributor
Distributor part number
EC 680uF 20% 35V
12.5*20 3000 hr 2A
PY1V
C905/C906
digikey
EGPA350ELL681MK20S
EC 470uF 20% 25V
10x12 5000 hr 1.6A
ENB1
C9905
RS
EEUFR1E471
Connectors by manufacturer
Component description
Location
identifier
Component
distributor
Distributer part
number
HDMI
CN5101
RS
SD-47151-001
(Molex)
DP
CN551
digikey
DP1RD20JQ3
(JAE)
AUDIO
CN601
RS
913-1021
(RS PRO)
NOTE: Rear cover and chassis need to be modified to hold connector. Connector may need
modifications to meet functional, safety and regulatory requirements accordingly if it doesn’t match
exactly.
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx.
Internal and External Power Supplies are available for purchase from the following EU distributor: EET
https://www.eetgroup.com/en-eu/
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your
country or region, and then follow the on-screen instructions.

9
4 Removal and replacement procedures
Adherence to these procedures and precautions is essential for proper service.
Preparation for disassembly
Use this information to properly prepare to disassemble and reassemble the monitor.
1) Read the “Important safety information” and “Important service information and precautions”
sections in the “Getting started” chapter of this guide.
2) Clean the room for disassembly.
3) Identify the disassembly area.
4) Check the position that the monitors are to be placed along with the number of monitors.
Prepare the area for material flow according to the disassembly layout.
5) Be sure to have the following equipment and materials:
Press fixture
Working table
Screwdriver
Knife
Gloves
Cleaning cloth
ESD protection
Scraper bar in the following dimensions:

10
Rear Cover
Before removing the Rear Cover, follow these steps:
▲Prepare the monitor for disassembly. See Preparation for disassembly on page 9.
Remove the Rear Cover:
1) Remove four screws from the rear case.
2) Use your fingers to split the left and right sides apart between the middle frame and rear case.
3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then
rotate. The hook opens. Repeat the steps.

11
4) Disassemble Rear Cover.
5) Tear off the tapes as below.
6) Disconnect the pins and remove four screws. Take off the Mylar.

12
7) Remove 7 screws to remove the Main Board and Converter Board.
8) Remove 9 screws to disassemble the middle frame and Panel.
9) Remove the key board.

13
10) Disassemble all the boards from housing.
11) Disconnect all the wires from the board.

14
Power board
The power board part number is PLPCKH362UQA1 & PLPCLH421UQA5
Before removing the power board, follow these steps:
▲Prepare the monitor for disassembly. See Preparation for disassembly on page 9.
Remove the power board:
1) The HP X27qc power board connector position is as follows:
2) Locate the part number location on the board.
Warning: After unplugging the
power supply, the capacitance
is still charged, do not touch
and discharge the capacitor.
CN901

15
Connector repair
This procedure includes HDMI, DP and AUDIO connectors.
The connectors are on the main board (board part number CBPRPA8HPQ8).
The connectors identifiers are as follows:
Connector
Location
HDMI
CN5101
DP
CN551
AUDIO
CN601
Before repairing connectors, follow these steps:
▲Prepare the monitor for disassembly. See Preparation for disassembly on page 9.
Board
Main Board
CN551
CN5101
CN601

16
IMPORTANT:
• Repair Condition: Connector repair is only for out of warranty.
• Repairing must operate by professional repairers (Note) in repair center, not applicable for
end user.
• Electrostatic protection is required when component replacement is required.
• The monitor meets ROHS, please use Lead-free solder wire for soldering.
• If Connector need to replace, must check specification and part number whether match the
BOM and location.
• If connector need to replace, please insert new parts carefully because the near pin may
cause short circuit by inappropriate operate.
• DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the
electronic components and lead to malfunctions.
• The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may
cause damage.
• Work quickly to avoid overheating the circuit board as soon as you confirm the steady
soldering condition.
• Keep the soldering iron tip clean and well tinned and when replacing parts.
• A close inspection of the circuit board revealed look in good condition.
• After repaired, must connect source to each port to check Main board function is ordinary.
Note: (The requirement of professional repairers’ regulation by ERP lot5)
1) The professional repairer has the technical competence to repair electronic displays and
complies with the applicable regulations for repairers of electrical equipment in the Member
States where it operates. Reference to an official registration system as professional repairer,
where such system exists in the Member States concerned, shall be accepted as proof of
compliance with this point.
2) The professional repairer is covered by insurance covering liabilities resulting from its activity,
regardless of whether this is required by the Member State.

17
HDMI connector CN5101
Repair the HDMI connector:
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the
pin.
2) Use a hot air gun to melt the solder on the pins.
3) Lift the CN5101 connector from the circuit board.
4) Place the new component on the circuit board. Be sure that it matches the circuit board
footprint.
5) Solder the new component.
DP connector CN551
Repair the DP connector:
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the
pin.