HP iPAQ rz1700 series Instruction Manual

How Do I...?
Look inside to find answers to
frequently asked questions
about product setup, features,
and more.
HP iPAQ rz1700 series
Printed
366076
366076-002 HDI Cvr Eastwood.p65 11/17/2004, 1:48 PM1

© 2004 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Company in the U.S. and other countries.
iPAQ is a trademark of Hewlett-Packard Development Company, L.P. in the
U.S. and other countries.
Microsoft, Windows, the Windows logo, Outlook, and ActiveSync are
trademarks of Microsoft Corporation in the U.S. and other countries.
HP iPAQ products are Powered by Windows® Mobile™ 2003 Second
Edition software for Pocket PC.
SD Logo is a trademark of Secure Digital.
All other product names mentioned herein may be trademarks of their
respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this
material. The information in this document is provided “as is” without
warranty of any kind, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by
copyright. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of
Hewlett-Packard Company.
ÄCAUTION: Text set off in this manner indicates failure to follow directions could result in damage to equipment or loss of information.
How Do I...?
HP iPAQ rz1700 series
Second Edition (December 2004)
Document Part Number: 366076-002

Contents
How Do I Find Out What’s On My CD? . . . . . . . . . . . . . . . 1
How Do I Power On My HP iPAQ for Initial Use?. . . . . . . 2
How Do I Connect the AC Adapter to My HP iPAQ? . . . . 3
How Do I Install Microsoft ActiveSync?. . . . . . . . . . . . . . . 3
How Do I Create an ActiveSync Partnership?. . . . . . . . . . . 5
How Do I Synchronize My HP iPAQ with a PC? . . . . . . . . 9
How Do I Synchronize Messaging, Contacts, Calendar,
Favorites, or AvantGo? . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How Do I Troubleshoot Outlook Errors When Attempting
to Synchronize Messaging, Contacts, or Calendar?. . . . . . 13
How Do I Run a Diagnostic Check on My HP iPAQ? . . . 13
How Do I Protect My HP iPAQ from
Screen Damage or Cracking?. . . . . . . . . . . . . . . . . . . . . . . 14
How Do I Obtain Service for a Damaged or
Cracked Screen?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How Do I Change between the
HP Launch Screen and the Today Screen? . . . . . . . . . . . . 16
How Do I Find Product ID and Serial Number of My
HP iPAQ?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How Do I Maximize Battery Life? . . . . . . . . . . . . . . . . . . 18
How Do I Know the Battery Is Charging?. . . . . . . . . . . . . 19
How Do I Check Battery Level? . . . . . . . . . . . . . . . . . . . . 20
How Do I Obtain Support if the Battery Is
Not Charging? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
How Do I Perform a Soft (“Normal”) Reset? . . . . . . . . . . 21
How Do I Reset My HP iPAQ if It Locks Up? . . . . . . . . . 22
How Do I Free Up Memory if My HP iPAQ Becomes
Sluggish? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
How Do I Perform a Hard (“Full”) Reset?. . . . . . . . . . . . . 22
How Do I Clear The Data on My HP iPAQ?. . . . . . . . . . . 24

How Do I Regain Access to My HP iPAQ if I Forgot My
Password?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
How Do I Remove Programs From My HP iPAQ?. . . . . . 25
How Do I Switch from Portrait to Landscape Mode
While Viewing a Document or Picture? . . . . . . . . . . . . . . 25
How Do I Listen to Music on My HP iPAQ? . . . . . . . . . . 26
How Do I Back Up and Restore My Data? . . . . . . . . . . . . 28
How Do I Create File Folders on My HP iPAQ?. . . . . . . . 30
How Do I Transfer Data to a Storage Card? . . . . . . . . . . . 30
How Do I Synchronize Contacts Subfolders? . . . . . . . . . . 31
How Do I Migrate Data from Palm Desktop to
Windows Mobile 2003? . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
How Do I Transfer Files from My PC to My HP iPAQ?. . 33
How Do I Purchase Hardware Accessories For My
HP iPAQ?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How Do I Find Information on Topics Not Covered
in This Booklet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

1
This document is intended to answer the most frequently asked
questions regarding your new product. For setup and installation
instructions, see the Getting Started document in the box and run
the HP iPAQ Setup Wizard on the Companion CD. For further
support, visit www.hp.com/support to chat with an HP support
specialist.
How Do I Find Out What’s On My CD?
The best way to find out what is on the Companion CD is to run
the HP iPAQ Setup Wizard, which guides you, step-by-step, in:
■Setting up your HP iPAQ and your desktop or notebook
computer to work together by installing the latest version of
Microsoft ActiveSync and Microsoft Outlook.
■Installing additional optional software from the CD or
downloading it from the Internet.
■Purchasing accessories online.
The Companion CD is located in the box and contains:
■Microsoft Outlook 2002
■Microsoft ActiveSync 3.7.1
■Microsoft Windows Media Player
■HP Image Tools for your HP iPAQ
■Various reference guides in viewable and printable PDF
format.
■Links to additional software you can download from the
Internet.
■Links to accessories stores on the Internet.

2
Note: It is recommended that you save the CD sleeve for future
use as it contains the product key for installing Microsoft
Outlook. You will need this product key if you ever need to
reinstall Outlook 2002.
How Do I Power On My HP iPAQ for
Initial Use?
Note: The Power button is disabled until the device is activated.
To power on the HP iPAQ for the first time:
1. Insert the round connector on the AC Adapter cable into the
connector on the sync cable.
2. Insert the connector on the sync cable into the connector on
the bottom of the HP iPAQ.
3. Connect the AC Adapter into a standard electrical outlet to
charge the battery.
Do not connect the HP iPAQ to your computer until you have
installed ActiveSync on your computer.

3
Note: It can take up to four hours to fully charge the battery.
How Do I Connect the AC Adapter to
My HP iPAQ?
To connect the AC Adapter to the HP iPAQ, refer to the previous
question “How Do I Power On My HP iPAQ for Initial Use?” for
information.
How Do I Install Microsoft ActiveSync?
Microsoft ActiveSync, located on the Companion CD, is the
software that allows your HP iPAQ and your personal computer
to communicate with each other.
Before you connect your HP iPAQ to your computer, insert the
Companion CD into the CD-ROM drive on your computer.
1. Select Start Here. The HP iPAQ Setup Wizard takes you,
step-by-step, in setting up your HP iPAQ and computer.
Note: If the HP iPAQ Setup Wizard detects an earlier version of
ActiveSync or Outlook on your computer, it prompts you to
install the most recent version from the Companion CD. It is
recommended that you do so.
❏The Setup Wizard scans your system and recommends
applications for you to load. If the Setup Wizard detects
an earlier version of Microsoft Outlook installed on your
personal computer, it suggests installing Outlook 2002. If
you want to synchronize your calendar, contacts,
messages, notes, and/or tasks, it is recommended that you
allow the Setup Wizard to install it because earlier
versions (such as Microsoft Outlook Express) will not
work with ActiveSync and the HP iPAQ.

4
❏The Setup Wizard scans your system to detect earlier
versions of Window Media Player and HP Image Zone.
We recommend that you allow the Wizard to install these
applications in order to take advantage of all your HP
iPAQ’s functions.
2. When the Set Up Microsoft ActiveSync window displays,
click Next.
3. When the Select Installation Folder for Microsoft
ActiveSync window displays, accept the default location
offered, or select Change... to specify a different location.

5
4. When the File Download window displays, click Open.
You will know ActiveSync installed successfully when you see
the Set Up a Partnership screen. Proceed to the next page.
Note: If you are having trouble installing ActiveSync and have
firewall software installed, try disabling any firewall software
during ActiveSync installation and enabling it again after
installation is complete. If you are connected to a corporate
firewall, contact your IT Administrator for assistance.
How Do I Create an ActiveSync
Partnership?
A Microsoft ActiveSync partnership allows your HP iPAQ and
your personal computer to communicate with each other. To
synchronize your HP iPAQ and your computer, you must first
create a partnership using ActiveSync. You only need to create a
partnership once.

6
To create an ActiveSync partnership between your HP iPAQ and
your personal computer:
1. Insert the Companion CD that came with your HP iPAQ into
the CD-ROM drive on your computer. The HP iPAQ Setup
Wizard starts automatically. Refer to “How Do I Install
Microsoft ActiveSync?” for more information.
Follow the on-screen instructions.
2. Turn on your HP iPAQ by pressing the Power button.
3. When the Set Up a Partnership screen displays, select
Standard Partnership and click Next.

7
4. When the New Partnership screen displays, select
Synchronize with this desktop computer, and then
click Next.
.
5. When the Select Number of Partnerships screen displays,
choose whether you want to synchronize with one computer
or two (e.g., home and office).

8
6. When the Select Synchronization Settings screen displays,
check the items you want to synchronize between your
HP iPAQ and your personal computer.
7. When the Setup Complete screen displays, click Finish.
ActiveSync starts to synchronize.
Deleting a Partnership
To delete a partnership:
1. Disconnect the HP iPAQ from your computer.
2. On your computer, open Microsoft ActiveSync.
3. In ActiveSync, click File > Mobile Device.
4. Click the name of the HP iPAQ partnership you want
to delete.
Note: Refer to Microsoft ActiveSync Help for more information
on partnerships.

9
Do you want to learn more about:
■setting up a guest partnership?
■setting up a partnership with a server?
■setting up a partnership with two computers?
■setting up a partnership for two handheld devices?
Refer to the Microsoft Windows Mobile website at
www.microsoft.com/windowsmobile.Under Help and How To
on the left hand side of the window, select For Pocket PC. Fill in
your region, your device, and your operating system; then click
the Get Support button. Under Support Topics on the left hand
side of the window, select ActiveSync.
How Do I Synchronize My HP iPAQ
with a PC?
Synchronizing your HP iPAQ and your desktop or laptop
computer allows you to keep the same information (such as
calendar, contacts, and messages) in both places, making it
available when you work on your desktop or laptop computer or
when you take your HP iPAQ on the go. There are several ways to
synchronize your HP iPAQ with your personal computer:
■Sync cable
■Infrared connection

10
To synchronize your personal computer and your HP iPAQ,
install Microsoft ActiveSync. When prompted, connect the sync
cable to your computer. Synchronization begins automatically.
Refer to “How Do I Install Microsoft ActiveSync?” for more
information.
Note: If you must log onto a server such as your company’s
Virtual Private Network, you may receive a message from
ActiveSync telling you it is unable to synchronize. You must first
log onto the server in order for ActiveSync to synchronize.
Occasionally when attempting to synchronize to a PC, you might
receive an “Unable to Detect Device” error message. This usually
means your HP iPAQ is not properly connected to the sync cable.
If you get this error:
1. Make sure the sync cable USB connector is securely
connected to your personal computer.
2. Once the connection issue is resolved, ActiveSync begins
synchronizing automatically.
If ActiveSync does not begin synchronizing, start it manually:
On your personal computer, open ActiveSync by clicking Start >
Programs > Microsoft ActiveSync > Sync.
To find out how to resolve other error messages, see
“Troubleshooting” in the User’s Guide located on
the Companion CD.

11
How Do I Synchronize Messaging,
Contacts, Calendar, Favorites, or
AvantGo?
Only data that you have chosen to synchronize in ActiveSync is
synchronized. To change the settings:
1. On your personal computer, open ActiveSync by clicking
Start > Programs > Microsoft ActiveSync.
2. In ActiveSync, click Tools > Options.
3. In the Sync Options page, check the items you want
synchronized and uncheck those you do not want
synchronized.
Note: It is recommended that you check the Synchronize
mobile device clock upon connecting so your HP iPAQ and your
personal computer always agree on the date and time. If this box
is not checked, files can accidentally be overwritten during
synchronization due to differences in dates and times on the files.

12
4. Under the Schedule tab, choose whether you want to
synchronize Continuously, On connection, or Manually. If
necessary, you can also select options for scheduling
synchronization with a server, or using a wireless connection.
5. Click OK to save your changes; then click File > Close to
close ActiveSync.

13
How Do I Troubleshoot Outlook Errors
When Attempting to Synchronize
Messaging, Contacts, or Calendar?
When synchronizing, you may receive various error messages.
For answers to troubleshooting these errors, refer to the
Microsoft Windows Mobile website at
www.microsoft.com/windowsmobile.Under Help and How To
on the left hand side of the window, select For Pocket PC. Fill in
your region, your device, and your operating system; then click
the Get Support button. Under Support Topics on the left hand
side of the window, select the Support Topic that best applies to
the error message you receive.
How Do I Run a Diagnostic Check on
My HP iPAQ?
You can use SelfTest to verify that the features on your HP iPAQ
are running correctly.
To run a diagnostic check on your HP iPAQ:
1. From the HP Launch screen or the Today screen, tap Start >
Settings > System tab > SelfTest.
2. Select the type of test you want to perform on the HP iPAQ
and tap Start. You can choose from:
❏Sound
❏Screen Calibration
❏Screen Pattern
❏Read/Write Files
❏IR Transfer

14
❏LED Notification
❏Key Test
3. Select the Perform automatic ‘Reset’ before test checkbox
if you want to perform a soft reset on the HP iPAQ. This
option closes all programs and resets the HP iPAQ before
performing the diagnostic tests selected.
4. Tap Finish once the diagnostic tests are complete.
How Do I Protect My HP iPAQ from
Screen Damage or Cracking?
ÄCAUTION: The screen on your HP iPAQ is made of glass and can
be damaged or broken by drops, impacts, or pressure.
Note: HP is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the HP
branded product. Refer to the warranty document included with
your HP iPAQ for more information.
You should observe the following guidelines to protect the screen
on your HP iPAQ from damage:
■Do not sit on your HP iPAQ.
■When transporting your HP iPAQ in a purse, pocket,
briefcase, etc., ensure the device does not get compressed,
bent, dropped, or hit.
■When not in use, store your HP iPAQ in a case. You can
select from a wide variety of case options at
www.hp.com/go/ipaqaccessories.
■Do not place anything on top of your HP iPAQ.
■Do not bang your HP iPAQ against hard objects.

15
■Never use any device other than the stylus that comes with
the HP iPAQ or an approved replacement to tap or write on
the screen. If you lose or break your stylus, you can purchase
extras at www.hp.com/go/ipaqaccessories.
■Clean your HP iPAQ by wiping the screen and the exterior
with a soft, damp cloth lightly moistened only with water.
ÄCAUTION: To reduce the risk of damage to the internal components, do not spray liquid directly on the screen, or allow excess liquid to drip
inside your HP iPAQ. Using soap or other cleaning products on the
screen may discolor the finish and damage it.
How Do I Obtain Service for a
Damaged or Cracked Screen?
Note: HP is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the HP
branded product. Refer to the warranty document included with
your HP iPAQ for more information.
If you have a non-warranty event occur such as a damaged or
cracked screen and want your device repaired, contact HP
Customer Support at www.hp.com/support for service.
However, contacting HP customer service on a non-warranty
event will result in a charge for the repair.

16
How Do I Change between the
HP Launch Screen and the Today
Screen?
On some HP iPAQ models, when you first turn on your device, a
Launch screen displays. Use this screen to open a program:
■Music (Windows Media Player)
■Contacts
■Schedule (Calendar)
■Photos (HP Image Zone)
To change between the HP Launch screen and the Today screen:
1. Tap , or from the Start menu, tap Settings > Today >
Items tab.
2. Check or uncheck iPAQ Entertainment.
Note: If iPAQ Entertainment is checked, no other Today
screen items are visible.