HP HPE ProLiant DL365 Gen10 Plus Server User manual

HPE ProLiant DL365 Gen10 Plus Server User GuideHPE ProLiant DL365 Gen10 Plus Server User Guide
Part Number: 30-B47095AD-001
Published: April 2021
Edition: 1

HPE ProLiant DL365 Gen10 Plus Server User GuideHPE ProLiant DL365 Gen10 Plus Server User Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 30-B47095AD-001
Published: April 2021
Edition: 1
© Copyright , 2021 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
AMD and AMD EPYC™ and combinations thereof are trademarks of Advanced Micro Devices, Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other country/regions.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other country/regions.
Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and other country/regions.
VMware ESXi™ and VMware vSphere are registered trademarks or trademarks of VMware, Inc. in the United States and/or other
jurisdictions.
All third-party marks are property of their respective owners.
®
® ® ®
® ®
® ®

Table of contentsTable of contents
1 Component identification
1.1 Front panel components
1.2 Front panel LEDs and buttons
1.2.1 UID button functionality
1.2.2 Front panel LED power fault codes
1.2.3 Systems Insight Display combined LED descriptions
1.3 Rear panel components
1.4 Rear panel LEDs
1.5 System board components
1.5.1 System maintenance switch descriptions
1.5.2 NMI functionality
1.5.3 DIMM label identification
1.5.4 DIMM slot locations
1.5.5 Processor and socket components
1.6 Device numbers
1.7 Drives
1.7.1 HPE Basic Drive LED definitions
1.8 DSC-25 2-port SFP28 card ports and LEDs
1.9 Fan bay numbering
2 Operations
2.1 Power up the server
2.2 Power down the server
2.3 Release the cable management arm
2.4 Extend the server from the rack
2.5 Remove the server from the rack
2.6 Remove the access panel
2.7 Install the access panel
2.8 Remove the hot-plug fan
2.9 Remove the primary PCI riser cage
2.10 Install the primary PCI riser cage
2.11 Remove the secondary PCI riser cage
2.12 Install the secondary PCI riser cage
2.13 Remove the 8SFF drive backplane
3 Setup
3.1 Optimum environment
3.1.1 Space and airflow requirements
3.1.2 Temperature requirements
3.1.3 Power requirements
3.1.4 Electrical grounding requirements
3.1.5 Connecting a DC power cable to a DC power source
3.2 Server warnings and cautions
3.3 Rack warnings

3.4 Identifying the contents of the server shipping carton
3.5 Installing hardware options
3.6 Installing the server into the rack
3.7 Operating system
3.7.1 Installing the operating system with Intelligent Provisioning
3.8 Selecting boot options in UEFI Boot Mode
3.9 Selecting boot options
3.10 Registering the server
4 Hardware options installation
4.1 Hewlett Packard Enterprise product QuickSpecs
4.2 Introduction
4.3 Installing a redundant hot-plug power supply
4.4 Memory options
4.4.1 DIMM population information
4.4.2 DIMM-processor compatibility
4.4.3 HPE SmartMemory speed information
4.4.4 Installing a DIMM
4.5 Installing a high-performance fan
4.6 Drive options
4.6.1 Hot-plug drive guidelines
4.6.2 Installing a hot-plug SAS, SATA or NVMe drive
4.6.3 Installing an 8 SFF optical drive
4.7 Universal media bay options
4.7.1 Installing a 2 SFF SAS/SATA drive cage
4.7.2 Installing a 2 SFF NVMe drive cage option
4.7.3 Installing an 8 SFF display port/USB/optical blank option
4.8 Primary PCI riser cage options
4.8.1 Installing an optional primary PCI riser board
4.8.2 Installing the SATA M.2 2280 riser option
4.8.3 Installing an expansion board in the primary riser cage
4.8.4 Installing an accelerator or GPU in the primary riser cage
4.9 Secondary PCI riser options
4.9.1 Installing a secondary full-height PCI riser cage option
4.9.2 Installing a secondary low-profile PCIe slot riser cage option
4.9.3 Installing an expansion board in the secondary riser cage
4.9.4 Installing an accelerator or GPU in the secondary riser cage
4.10 Smart Array controller options
4.10.1 Installing an HPE Smart Array P408i-a SR Gen10 Controller option
4.10.2 Installing an HPE Smart Array P408i-p SR Gen10 Controller option
4.10.3 Installing an HPE Smart Array P816i-a SR Gen10 Controller option
4.11 Processor and heatsink options
4.11.1 Processor and socket components
4.11.2 Installing a processor
4.11.3 Installing a heatsink

4.12 Installing the Systems Insight Display power module
4.13 Installing the serial cable option
4.14 Installing the Chassis Intrusion Detection switch option
4.15 Installing the Pensando DSP DSC-25 2p SFP28 card
4.15.1 Warnings and cautions
4.16 Energy pack options
4.16.1 HPE Smart Storage Battery
4.16.2 HPE Smart Storage Hybrid Capacitor
4.16.3 Minimum firmware versions
4.16.4 Installing an energy pack
4.17 HPE Trusted Platform Module 2.0 Gen10 Plus option
4.17.1 Overview
4.17.2 HPE Trusted Platform Module 2.0 guidelines
4.17.3 Installing and enabling the HPE TPM 2.0 Gen10 Plus option
4.17.3.1 Installing the Trusted Platform Module board
4.17.3.1.1 Preparing the server for installation
4.17.3.1.2 Installing the TPM board and cover
4.17.3.1.3 Preparing the server for operation
4.17.3.2 Enabling the Trusted Platform Module
4.17.3.2.1 Enabling the Trusted Platform Module as TPM 2.0
4.17.3.2.2 Enabling the Trusted Platform Module as TPM 1.2
4.17.3.3 Retaining the BitLocker recovery key/password
5 Software and configuration utilities
5.1 Server mode
5.2 Product QuickSpecs
5.3 Active Health System Viewer
5.3.1 Active Health System
5.3.1.1 Active Health System data collection
5.3.1.2 Active Health System Log
5.4 HPE iLO 5
5.4.1 iLO Federation
5.4.2 iLO Service Port
5.4.3 iLO RESTful API
5.4.4 RESTful Interface Tool
5.4.5 iLO Amplifier Pack
5.5 Integrated Management Log
5.6 Intelligent Provisioning
5.7 Management security
5.8 Scripting Toolkit for Windows and Linux
5.9 HPE Message Passing Interface
5.10 HPE Performance Cluster Manager
5.11 UEFI System Utilities
5.11.1 Selecting the boot mode
5.11.2 Secure Boot

5.11.3 Launching the Embedded UEFI Shell
5.12 HPE Smart Storage Administrator
5.12.1 Smart Storage Administrator
5.13 HPE InfoSight for servers
5.14 USB support
5.14.1 External USB functionality
5.15 Redundant ROM support
5.15.1 Safety and security benefits
5.16 Keeping the system current
5.16.1 Updating firmware or system ROM
5.16.1.1 Service Pack for ProLiant
5.16.1.1.1 Smart Update Manager
5.16.1.1.2 Integrated Smart Update Tools
5.16.1.2 Updating firmware from the System Utilities
5.16.1.3 Updating the firmware from the UEFI Embedded Shell
5.16.1.4 Online Flash components
5.16.2 Drivers
5.16.3 Software and firmware
5.16.4 Operating system version support
5.16.5 HPE Pointnext Portfolio
5.16.6 Proactive notifications
6 Troubleshooting
6.1 Troubleshooting resources
7 Cabling
7.1 Cabling overview
7.2 SFF cables
8 Specifications
8.1 Environmental specifications
8.2 Server specifications
8.3 Power supply specifications
8.3.1 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.2 HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.3 HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.3.4 HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.3.5 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
8.3.6 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.7 HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply
8.4 Hot-plug power supply calculations
9 Websites
10 Support and other resources
10.1 Accessing Hewlett Packard Enterprise Support
10.2 Accessing updates
10.3 Remote support
10.4 Warranty information

10.5 Regulatory information
10.6 Documentation feedback

Component identificationComponent identification
Component identification 8

Front panel componentsFront panel components
8SFF/8SFF + 2SFF8SFF/8SFF + 2SFF
ItemItem DescriptionDescription
1 Serial number/iLO information pull tab
2 Display port (optional)
3 Optical drive (optional)
4 USB 2.0 port (optional)
5 iLO Service Port
6 USB 2.0/USB 3.0 port
7 Drive bays
Optional 2SFF drive bays in 8SFF + 2SFF model
The operating system does not recognize this port as a USB port.
1
1
1
2
1
2
Front panel components 9

Front panel LEDs and buttonsFront panel LEDs and buttons
8 SFF/8 SFF + 2 SFF8 SFF/8 SFF + 2 SFF
ItemItem DescriptionDescription StatusStatus
1 UID button/LED Solid blue = Activated
Flashing blue:
1 Hz = Remote management or firmware
upgrade in progress
4 Hz = iLO manual reboot sequence initiated
8 Hz = iLO manual reboot sequence in progress
Off = Deactivated
2 Power On/Standby button
and system power LED
Solid green = System on
Flashing green = Performing power on sequence
Solid amber = System in standby
Off = No power present
3 Health LED Solid green = Normal
Flashing green = iLO is rebooting.
Flashing amber = System degraded
Flashing red = System critical
4 NIC status LED Solid green = Link to network
Flashing green = Network active
Off = No network activity
When all four LEDs described in this table flash simultaneously, a power fault has occurred.
Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the
power button cable is disconnected.
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
1
1
2
1
3
1
1
2
3
Front panel LEDs and buttons 10

UID button functionalityUID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the
latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise websiteHewlett Packard Enterprise website .
UID button functionality 11

Front panel LED power fault codesFront panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all
servers.
SubsystemSubsystem LED behaviorLED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Storage controller 6 flashes
System board PCIe slots 7 flashes
Power backplane 8 flashes
Storage backplane 9 flashes
Power supply 10 flashes
PCIe expansion cards installed in riser board 11 flashes
Chassis 12 flashes
GPU card 13 flashes
Front panel LED power fault codes 12

Systems Insight Display combined LED descriptionsSystems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
Systems Insight Display LEDs
System power LED
Health LED
Systems Insight DisplaySystems Insight Display
LED and colorLED and color
HealthHealth
LEDLED
SystemSystem
power LEDpower LED
StatusStatus
Processor (amber) Red Amber One or more of the following
conditions might exist:
Processor in socket X has failed.
Processor X is not installed in
the socket.
Processor X is unsupported.
ROM detects a failed processor
during POST.
Processor (amber) Amber Green Processor in socket X is in a pre-
failure condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware
critical temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated
properly.
Fan (amber) Amber Green One fan has failed or has been
removed.
Fan (amber) Red Green Two or more fans have failed or
been removed.
Power supply (amber) Red Amber One or more of the following
conditions might exist:
Only one power supply is
installed and that power supply
is in standby.
Power supply fault.
System board fault.
Power supply (amber) Amber Green One or more of the following
conditions might exist:
Redundant power supply is
installed and only one power
supply is functional.
AC power cord is not plugged
into redundant power supply.
Redundant power supply fault.
Power supply mismatch at
POST or power supply
mismatch through hot-plug
addition.
Power cap (off) — Amber Standby.
Systems Insight Display combined LED descriptions 13

Power cap (green) — Flashing
green
Waiting for power.
Power cap (green) — Green Power is available.
Power cap (flashing
amber)
— Amber Power is not available.
Systems Insight DisplaySystems Insight Display
LED and colorLED and color
HealthHealth
LEDLED
SystemSystem
power LEDpower LED
StatusStatus
IMPORTANT: IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working
DIMM.
Systems Insight Display combined LED descriptions 14

Rear panel componentsRear panel components
ItemItem DescriptionDescription
1 Slot 1 PCIe4
2 Slot 2 PCIe4
3 Slot 3 PCIe4 (optional - requires second processor)
4 Power supply 2 (PS2)
5 Power supply 1 (PS1)
6 Video (VGA) port
7 OCP 3.0 adapter (if equipped)
8 Serial port (optional)
9 USB 3.0 ports
10 iLO Management Port
Rear panel components 15

Rear panel LEDsRear panel LEDs
ItemItem DescriptionDescription StatusStatus
1 iLO 5/standard
NIC link LED
Solid green = Link exists.
Off = No link exists.
2 iLO 5/standard
NIC activity LED
Solid green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
3 UID LED Solid blue = Identification is
activated.
Flashing blue = System is being
managed remotely.
Off = Identification is deactivated.
4 Power supply 2
LED
Solid green = Normal
Off = One or more of the following
conditions exists:
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current
limit.
5 Power supply 1
LED
Solid green = Normal
Off = One or more of the following
conditions exists:
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current
limit.
Rear panel LEDs 16

System board componentsSystem board components
ItemItem DescriptionDescription
1 OCP X16 Slimline connector
2 Display port/USB connector
3 Primary (processor 1) PCIe riser connector
4 x4 SATA port 2
5 NVMe port 8A
6 x1 SATA port 2
7 Front power/USB 3.1 connector
8 Optical/SATA port 3
9 Drive backplane power connectors
10 x8 NVMe port 2A
11 x8 NVMe port 1A
12 Energy pack connector
13 x8 NVMe port 2B
14 x8 NVMe port 1B
15 x8 NVMe port 1C
16 x8 NVMe port 2C
17 Drive backplane power connector
18 Chassis Intrusion Detection connector
19 Dual USB port
20 Flexible Smart Array connector
21 Tertiary (processor 2) PCIe riser connector
System board components 17

22 Secondary (processor 2) PCIe riser connector
23 System battery
24 Serial port connector
ItemItem DescriptionDescription
System board components 18

System maintenance switch descriptionsSystem maintenance switch descriptions
PositionPosition DefaultDefault FunctionFunction
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Reserved
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = Restore default manufacturing settings
S7 Off Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to On.
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings
to their manufacturing defaults.
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored.
For more information, see Secure Boot.
1
1
1,2,3
1
2
3
System maintenance switch descriptions 19

NMI functionalityNMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional
debugging methods.
An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating systems, device
drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power.
Resetting the system erases any information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to initiate the NMI handler and generate a crash dump log, the administrator can use the iLO Generate NMI feature.
NMI functionality 20