HP ProLiant DL140 User manual

HP ProLiant 100 Series Servers
User Guide
for HP ProLiant DL140 and DL145 Generation 2 Servers
March 2005 (First Edition)
Part Number 384049-001

© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are US registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as constituting an additional
warranty.
March 2005 (First Edition)
Part Number 384049-001

3
Contents
Server operations 7
Powering up the server......................................................................................................................... 7
Powering down the server....................................................................................................................7
Access Panel ........................................................................................................................................ 8
Server setup 9
Optional installation services ...............................................................................................................9
Optimum environment ....................................................................................................................... 10
Space and Airflow Requirements ...........................................................................................10
Temperature requirements ...................................................................................................... 11
Power requirements ................................................................................................................12
Electrical grounding requirements.......................................................................................... 13
Rack warnings....................................................................................................................................13
Installing hardware options................................................................................................................ 14
Installing the server into the rack ....................................................................................................... 14
Powering up and configuring the server ............................................................................................ 14
Installing the Operating System .........................................................................................................14
Registering the server.........................................................................................................................15
Hardware options installation 17
Introduction........................................................................................................................................ 17
Processor option................................................................................................................................. 18
DVD-ROM/CD-ROM option ............................................................................................................ 18
Memory options .................................................................................................................................18
PCI Express riser board option .......................................................................................................... 18
PCI expansion board option............................................................................................................... 18
Hard drive options..............................................................................................................................19
Server software and configuration utilities 21
ROMPaq Utility .................................................................................................................................21
Lights-Out 100i Remote Management...............................................................................................22
Diagnostic tools .................................................................................................................................22
HP Insight Diagnostics ...........................................................................................................22
Keeping the system current................................................................................................................22
Drivers ....................................................................................................................................22

4 HP ProLiant 100 Series Server User Guide
Troubleshooting 23
Common problem resolution..............................................................................................................23
Loose connections .................................................................................................................. 23
Service notifications ...............................................................................................................24
Problem diagnosis.............................................................................................................................. 24
Important Safety Information .................................................................................................24
Preparing the server for diagnosis ..........................................................................................28
Symptom information.............................................................................................................29
Diagnostic steps......................................................................................................................29
Hardware problems............................................................................................................................ 41
Hardware problems................................................................................................................. 41
Contacting HP.........................................................................................................................68
Software tools and solutions ..............................................................................................................76
Introduction to software problems..........................................................................................76
Firmware maintenance............................................................................................................81
Battery replacement 83
Regulatory compliance notices 85
Regulatory compliance identification numbers.................................................................................. 85
Federal Communications Commission notice.................................................................................... 86
FCC rating label......................................................................................................................86
Class A equipment.................................................................................................................. 86
Class B equipment ..................................................................................................................87
Declaration of conformity for products marked with the FCC logo, United States only ................... 87
Modifications .....................................................................................................................................88
Cables................................................................................................................................................. 88
Canadian notice (Avis Canadien).......................................................................................................88
European Union regulatory notice .....................................................................................................89
Japanese notice...................................................................................................................................90
BSMI notice....................................................................................................................................... 90
Korean notice A&B ........................................................................................................................... 91
Laser compliance ...............................................................................................................................91
Battery replacement notice.................................................................................................................92
Taiwan battery recycling notice .........................................................................................................93
Electrostatic discharge 95
Preventing electrostatic discharge......................................................................................................95
Grounding methods to prevent electrostatic discharge ......................................................................96
Technical support 97
HP contact information ......................................................................................................................97
Before you contact HP ....................................................................................................................... 97

Contents 5
Customer self repair...........................................................................................................................98
Acronyms and abbreviations 99
Index 105

7
Server operations
In This Section
Powering up the server ...................................................................................................................7
Powering down the server ..............................................................................................................7
Access Panel...................................................................................................................................8
Powering up the server
To power up the server, press the Power On/Standby button.
Powering down the server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Shut down the operating system as directed by the operating system
documentation.
2. Press the Power On/Standby button to place the server in standby mode.
When the server activates standby power mode, the system power LED
changes from green to off.
3. Disconnect the power cords.
The system is now without power.

8 HP ProLiant 100 Series Server User Guide
Access Panel
1. Power down the server ("Powering down the server" on page 7).
2. Loosen the thumbscrew located on the server rear panel.
3. Slide the access panel back about 1.5 cm (0.5 in).
4. Lift and remove the access panel.
To replace the component, reverse the removal procedure.

9
Server setup
In This Section
Optional installation services..........................................................................................................9
Optimum environment..................................................................................................................10
Rack warnings ..............................................................................................................................13
Installing hardware options ..........................................................................................................14
Installing the server into the rack .................................................................................................14
Powering up and configuring the server.......................................................................................14
Installing the Operating System ...................................................................................................14
Registering the server ...................................................................................................................15
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you
keep your servers up and running with support packages tailored specifically for
HP ProLiant systems. HP Care Packs let you integrate both hardware and
software support into a single package. A number of service level options are
available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard
product warranty with easy-to-buy, easy-to-use support packages that help you
make the most of your server investments. Some of the Care Pack services are:
•Hardware support
−6-hour call-to-repair
−4-hour 24x7 same day
−4-hour same business day
•Software support
−Microsoft®
−Linux
•Integrated hardware and software support

10 HP ProLiant 100 Series Server User Guide
−Critical Service
−Proactive 24
−Support Plus
−Support Plus 24
•Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Optimum environment
When installing the server, select a location that meets the environmental
standards described in this section.
Space and Airflow Requirements
To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:
•Leave a minimum clearance of 76.2 cm (30 in) in front of the rack.
•Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to
the back of another rack or row of racks.
HP servers draw in cool air through the front and expel warm air through the
rear. Therefore, the front and rear rack doors must be adequately ventilated to
allow ambient room air to enter, and allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the
equipment, do not block the ventilation openings.
The 9000 and 10000 Series racks provide proper server cooling from flow-
through perforations in the front and rear doors that provide 64 percent open area
for ventilation.

Server setup 11
CAUTION: When using a Compaq branded 7000 Series rack,
you must install the high airflow rack door insert [P/N 327281-B21 (42U)
or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and
cooling.
CAUTION: If a third-party rack is used, observe the following
additional requirements to ensure adequate airflow and to prevent
damage to the equipment:
•Front and rear doors—If the 42U rack includes closing front and rear
doors, you must allow 5,350 sq cm (830 sq in) of holes evenly
distributed from top to bottom to permit adequate airflow (equivalent
to the required 64 percent open area for ventilation).
•Side—The clearance between the installed rack component and the
side panels of the rack must be a minimum of 7 cm (2.75 in).
When vertical space in the rack is not filled by a server or rack component, the
gaps between the components cause changes in airflow through the rack and
across the servers. Cover all gaps with blanking panels to maintain proper
airflow.
CAUTION: Always use blanking panels to fill empty vertical
spaces in the rack. This arrangement ensures proper airflow. Using a
rack without blanking panels results in improper cooling that can lead to
thermal damage.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the
system in a well-ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most
server products is 35°C (95°F). The temperature in the room where the rack is
located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment
when installing third-party options:

12 HP ProLiant 100 Series Server User Guide
•Do not permit optional equipment to impede airflow around the
server or to increase the internal rack temperature beyond the
maximum allowable limits.
•Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For
electrical power ratings on options, refer to the product rating label or the user
documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or
damage to the equipment, do not overload the AC supply branch
circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation
requirements of your facility.
CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power supply
(UPS). This device protects the hardware from damage caused by
power surges and voltage spikes and keeps the system in operation
during a power failure.
When installing more than one server, you may need to use additional power
distribution devices to safely provide power to all devices. Observe the following
guidelines:
•Balance the server power load between available AC supply branch circuits.
•Do not allow the overall system AC current load to exceed 80 percent of the
branch circuit AC current rating.
•Do not use common power outlet strips for this equipment.
•Provide a separate electrical circuit for the server.

Server setup 13
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the
United States, you must install the equipment in accordance with NFPA 70, 1999
Edition (National Electric Code), Article 250, as well as any local and regional
building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all
other countries, you must install the equipment in accordance with any regional
or national electrical wiring codes, such as the International Electrotechnical
Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring
and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers
connected to the same power source, HP recommends the use of a PDU that is
either permanently wired to the building’s branch circuit or includes a
nondetachable cord that is wired to an industrial-style plug. NEMA locking-style
plugs or those complying with IEC 60309 are considered suitable for this
purpose. Using common power outlet strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or
damage to the equipment, be sure that:
•The leveling jacks are extended to the floor.
•The full weight of the rack rests on the leveling jacks.
•The stabilizing feet are attached to the rack if it is a single-rack
installation.
•The racks are coupled together in multiple-rack installations.
•Only one component is extended at a time. A rack may become
unstable if more than one component is extended for any
reason.

14 HP ProLiant 100 Series Server User Guide
WARNING: To reduce the risk of personal injury or
equipment damage when unloading a rack:
•At least two people are needed to safely unload the rack from
the pallet. An empty 42U rack can weigh as much as 115 kg
(253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
•Never stand in front of the rack when it is rolling down the ramp
from the pallet. Always handle the rack from both sides.
Installing hardware options
Install any hardware options before initializing the server. For options installation
information, refer to the option documentation. For server-specific information,
refer to "Hardware options installation (on page 17)."
Installing the server into the rack
Refer to the installation instructions that ship with the rack kit to install the server
into the rack.
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
Refer to the server installation sheet for detailed information on configuring the
server.
Installing the operating system
To operate properly, the server must have a supported operating system. For the
latest information on supported operating systems, refer to the HP website
(http://www.hp.com/go/supportos).

Server setup 15
To install an operating system on the server, insert the operating system CD into
the optional CD-ROM drive and reboot the server. This process may require you
to obtain additional drivers from the Support CD shipped with the server or the
CD that shipped with the option. Any drivers that require a diskette for
installation will require an optional USB diskette drive. The drivers may have
updates that are available on the HP website (http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
Registering the server
To register the server, refer to the HP Registration website
(http://register.hp.com).

17
Hardware options installation
In This Section
Introduction ..................................................................................................................................17
Processor option ...........................................................................................................................18
DVD-ROM/CD-ROM option.......................................................................................................18
Memory options............................................................................................................................18
PCI Express riser board option.....................................................................................................18
PCI expansion board option .........................................................................................................18
Hard drive options ........................................................................................................................19
Introduction
If more than one option is being installed, read the installation instructions for all
the hardware options and identify similar steps to streamline the installation
process.
For HP-supported options, refer to the Quickspecs on the HP website
(http://www.hp.com/servers/proliant).
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: To prevent damage to electrical components,
properly ground the server before beginning any installation procedure.
Improper grounding can cause electrostatic discharge.
CAUTION: Before installing any options, power down the
server to prevent damage to the server and the equipment ("Powering
down the server" on page 7).

18 HP ProLiant 100 Series Server User Guide
Processor option
For server-specific processor installation instructions, refer to the installation
instructions included with the processor option kit.
CAUTION: To prevent possible server malfunction and
damage to the equipment, do not mix processors of different types or
speeds.
DVD-ROM/CD-ROM option
For server-specific DVD-ROM/CD-ROM installation instructions, refer to the
installation sheet included with the option kit.
Memory options
For server-specific memory installation guidelines, refer to the installation sheet
included with the server.
PCI Express riser board option
The HP ProLiant DL140 and DL145 Generation 2 Series servers support one PCI
Express riser board. For server-specific riser board installation instructions, refer
to the installation instructions included with the riser board option kit.
PCI expansion board option
The HP ProLiant DL140 and DL145 Generation 2 Series servers can be
configured with up to two PCI expansion boards. For server-specific expansion
board installation instructions, refer to the installation sheet included with the
server.

Hardware options installation 19
Hard drive options
For server-specific hard drive installation instructions, refer to the installation
sheet included with the server.