HP ProLiant DL380 Gen9 User manual

HP ProLiant DL380 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 768830-001
September 2014
Edition: 1

© Copyright 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................9
Power fault LEDs...............................................................................................................................10
Access the optional HP Systems Insight Display .............................................................................................11
Systems Insight Display LEDs .......................................................................................................................12
Systems Insight Display LED combinations.....................................................................................................12
Rear panel components ..............................................................................................................................14
Rear panel LEDs.........................................................................................................................................14
Non-hot-plug PCI riser board slot definitions..................................................................................................15
System board components ..........................................................................................................................16
System maintenance switch ...............................................................................................................17
NMI functionality .............................................................................................................................17
DIMM slot locations..........................................................................................................................18
SAS and SATA device numbers ...................................................................................................................18
Hot-plug drive LED definitions ......................................................................................................................21
Hot-plug fans .............................................................................................................................................22
Operations................................................................................................................................. 24
Power up the server....................................................................................................................................24
Power down the server ...............................................................................................................................24
Extend the server from the rack....................................................................................................................24
Remove the server from the rack ..................................................................................................................25
Remove the access panel ............................................................................................................................25
Install the access panel ...............................................................................................................................26
Access the product rear panel .....................................................................................................................26
Opening the cable management arm .................................................................................................26
Remove the fan cage..................................................................................................................................27
Remove the hot-plug fan..............................................................................................................................28
Remove the PCI riser cage...........................................................................................................................28
Install the PCI riser cage..............................................................................................................................29
Secure the full-length expansion board retainer .............................................................................................30
Remove the air baffle..................................................................................................................................31
Setup......................................................................................................................................... 33
Optional installation services.......................................................................................................................33
Optimum environment.................................................................................................................................33
Space and airflow requirements ........................................................................................................33
Temperature requirements .................................................................................................................34
Power requirements ..........................................................................................................................35
Electrical grounding requirements ......................................................................................................35
Rack warnings ...........................................................................................................................................35
Identifying the contents of the server shipping carton......................................................................................36
Installing hardware options .........................................................................................................................36
Installing the server into the rack ..................................................................................................................36
Installing the operating system .....................................................................................................................38
Powering on and selecting boot options in UEFI Boot Mode ...........................................................................38

Contents 4
Registering the server..................................................................................................................................39
Hardware options installation....................................................................................................... 40
Server QuickSpecs .....................................................................................................................................40
Introduction ...............................................................................................................................................40
Processor and fan option ............................................................................................................................40
Memory options .........................................................................................................................................45
HP SmartMemory .............................................................................................................................46
Memory subsystem architecture .........................................................................................................46
Single-, dual-, and quad-rank DIMMs .................................................................................................47
DIMM identification..........................................................................................................................47
Memory configurations .....................................................................................................................48
General DIMM slot population guidelines ...........................................................................................49
Installing a DIMM.............................................................................................................................50
Hot-plug drive guidelines ............................................................................................................................51
Installing a hot-plug SAS or SATA drive ..............................................................................................51
Removing a hot-plug SAS or SATA drive.............................................................................................52
Universal media bay option ........................................................................................................................53
Redundant hot-plug power supply option ......................................................................................................56
Expansion board options ............................................................................................................................57
Removing an expansion slot blank .....................................................................................................57
Installing an expansion board ...........................................................................................................58
2-slot PCI riser cage option .........................................................................................................................59
3-slot PCI riser cage option .........................................................................................................................61
GPU enablement kit....................................................................................................................................63
Eight-bay SFF front drive cage option for bay 1.............................................................................................68
Eight-bay SFF front drive cage option for bay 2.............................................................................................73
Two-bay SFF front drive cage option ............................................................................................................77
Two-bay SFF rear drive cage option.............................................................................................................82
Three-bay LFF rear drive cage option............................................................................................................89
Systems Insight Display power switch module option......................................................................................93
Location Discovery Services ear option .........................................................................................................96
FlexibleLOM option ....................................................................................................................................98
HP 12G SAS Expander Card ....................................................................................................................100
HP Flexible Smart Array Controller.............................................................................................................107
HP Smart Storage Battery..........................................................................................................................108
High performance fan option ....................................................................................................................110
Rear serial port option ..............................................................................................................................111
HP Trusted Platform Module option ............................................................................................................113
Installing the Trusted Platform Module board .....................................................................................113
Retaining the recovery key/password...............................................................................................115
Enabling the Trusted Platform Module...............................................................................................115
Cabling ................................................................................................................................... 116
Two-bay SFF drive cage option cabling ......................................................................................................116
Three-bay LFF rear drive cage cabling........................................................................................................120
Eight-bay SFF front drive cage cabling .......................................................................................................122
Universal media bay cabling.....................................................................................................................128
150W PCIe power cable option................................................................................................................129
Software and configuration utilities ............................................................................................. 130
Server mode ............................................................................................................................................130
Product QuickSpecs..................................................................................................................................130
HP iLO ....................................................................................................................................................130

Contents 5
Active Health System ......................................................................................................................131
HP RESTful API support for HP iLO ...................................................................................................132
Integrated Management Log............................................................................................................132
HP Insight Remote Support ..............................................................................................................133
Intelligent Provisioning ..............................................................................................................................133
HP Insight Diagnostics ....................................................................................................................134
Erase Utility ...................................................................................................................................134
Scripting Toolkit for Windows and Linux.....................................................................................................135
HP Service Pack for ProLiant......................................................................................................................135
HP Smart Update Manager .............................................................................................................135
HP UEFI System Utilities.............................................................................................................................136
Using HP UEFI System Utilities .........................................................................................................136
Flexible boot control .......................................................................................................................136
Restoring and customizing configuration settings ...............................................................................137
Secure Boot configuration ...............................................................................................................137
Embedded UEFI shell......................................................................................................................138
Embedded UEFI diagnostics ............................................................................................................138
HP RESTful API support for UEFI .......................................................................................................138
Re-entering the server serial number and product ID...........................................................................138
Utilities and features .................................................................................................................................139
HP Smart Storage Administrator.......................................................................................................139
ROMPaq utility...............................................................................................................................139
Automatic Server Recovery..............................................................................................................139
USB support ..................................................................................................................................139
Redundant ROM support.................................................................................................................140
Keeping the system current........................................................................................................................140
Drivers ..........................................................................................................................................140
Software and firmware ...................................................................................................................141
Version control...............................................................................................................................141
HP operating systems and virtualization software support for ProLiant servers .......................................141
HP Technology Service Portfolio.......................................................................................................141
Change control and proactive notification ........................................................................................142
Troubleshooting........................................................................................................................ 143
Troubleshooting resources .........................................................................................................................143
Battery replacement .................................................................................................................. 144
Regulatory information .............................................................................................................. 146
Safety and regulatory compliance..............................................................................................................146
Belarus Kazakhstan Russia marking............................................................................................................146
Turkey RoHS material content declaration ...................................................................................................147
Ukraine RoHS material content declaration .................................................................................................147
Warranty information ...............................................................................................................................147
Electrostatic discharge............................................................................................................... 148
Preventing electrostatic discharge ..............................................................................................................148
Grounding methods to prevent electrostatic discharge..................................................................................148
Specifications........................................................................................................................... 149
Environmental specifications......................................................................................................................149
Mechanical specifications .........................................................................................................................149
Power supply specifications.......................................................................................................................150
HP 500W Flex Slot Platinum Hot-plug Power Supply..........................................................................151
HP 800W Flex Slot Platinum Hot-plug Power Supply..........................................................................151

Contents 6
HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply .................................................................152
Support and other resources ...................................................................................................... 153
Before you contact HP ..............................................................................................................................153
HP contact information..............................................................................................................................153
Customer Self Repair ................................................................................................................................153
Acronyms and abbreviations...................................................................................................... 161
Documentation feedback ........................................................................................................... 164
Index....................................................................................................................................... 165

Component identification 7
Component identification
Front panel components
•SFF model (8-drive)
Item Description
1
Bay 1 (optional drives or optical drive, video, USB)
2 Bay 2 (optional drives)
3 Fixed drive bays
4 Front USB 3.0 connector
5 Serial label pull tab
•SFF model (24-drive)
Item Description
1 Bay 1
2
Bay 2
3 Bay 3, fixed drive bay
4 Front USB 3.0 connector
5 Serial label pull tab

Component identification 8
•LFF model (12-drive)
Item Description
1-12 Drive bays
•LFF model (4-drive)
Item Description
1-4 Drive bays

Component identification 9
Front panel LEDs and buttons
•SFF front panel LEDs and button
Item Description Status
1 Power On/Standby button
and system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present**
2 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical†
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
•
1 Hz/cycle per sec = Remote management or firmware upgrade
in progress
•
4 Hz/cycle per sec = iLO manual reboot sequence initiated
•
8 Hz/cycle per sec = iLO manual reboot sequence in progress
Off = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
"Power fault LEDs (on page 10)."
**Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
†If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.

Component identification 10
•LFF LEDs and button
Item Description Status
1 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
2 Power On/Standby button
and system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present†
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
•
1 Hz/cycle per sec = Remote management or firmware upgrade
in progress
•
4 Hz/cycle per sec = iLO manual reboot sequence initiated
•
8 Hz/cycle per sec = iLO manual reboot sequence in progress
Off = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
"Power fault LEDs (on page 10)."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.

Component identification 11
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory
3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HP Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Access the optional HP Systems Insight Display
To access a pop-out HP Systems Insight Display on models with this option installed:
1. Press and release the panel.
2. After the display fully ejects, rotate the display to view the LEDs.

Component identification 12
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Item Description Status
1 NIC link/activity Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
("Rear panel LEDs" on page 14).
Flashing green = Network link and activity
Solid green = Network link
2 Over temp Off = Normal
Solid amber = High system temperature
detected
3 AMP status Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
4 Power cap Off = System is in standby, or no cap is set.
Solid green = Power cap applied
— All other LEDs Off = Normal
Amber = Failure
For more information on the activation of
these LEDs, see "Systems Insight Display
LED combinations (on page 12)."
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.

Component identification 13
Systems Insight Display
LED and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions may
exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket Xis in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot Xis in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a cautionary
temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated properly.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions may
exist:
•
Only one power supply is installed and
that power supply is in standby.
•
Power supply fault
•
System board fault
Power supply (amber) Amber Green One or more of the following conditions may
exist:
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition
Power cap (off) — Amber Standby
Power cap (green) — Flashing green Waiting for power
Power cap (green) — Green Power is available.
Power cap (flashing
amber)
— Amber Power is not available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.

Component identification 14
Rear panel components
Item Description
1 PCIe slots 1–3 (top to bottom)
2 Optional PCIe slots 4–6 (top to bottom)*
3 Optional serial port
4 Power supply 1 (PS1)
5 Power supply 2 (PS2)
6 Video connector
7 1Gb RJ-45 port 4
8 1Gb RJ-45 port 3
9 1Gb RJ-45 port 2
10
1Gb RJ-45 port 1
11 iLO connector
12 USB 3.0 connectors
13 FlexibleLOM option
*Requires second processor
Rear panel LEDs
Item Description Status
1 UID LED Off = Deactivated
Solid blue = Activated
Flashing blue = System being managed remotely
2 NIC link LED Off = No network link

Component identification 15
Item Description Status
Green = Network link
3 NIC activity LED Off = No network activity
Solid green = Link to network
Flashing green = Network activity
4 Power supply 2
LED
Off = System is off or power supply has failed.
Solid green = Normal
5 Power supply 1
LED
Off = System is off or power supply has failed.
Solid green = Normal
Non-hot-plug PCI riser board slot definitions
•Primary riser cage connector, connected to processor 1 or the Southbridge
PCIe 3-slot riser cage* Optional PCIe 2-slot x16 riser cage
1 - FL/FH PCIe3 x16 (8,4,2,1) —
2 - HL/FH PCIe3 x16 (8,4,2,1) PCIe3 x16 (16,8,4,2,1)
3 - HL/FH PCIe3 x8 (8,4,2,1) PCIe3 x8 (8,4,2,1)
•Secondary riser cage connector, connected to processor 2 (processor 2 must be installed)
PCIe 3-slot riser cage*
4 - FL/FH PCIe3 x16 (16,8,4,2,1)
5 - HL/FH PCIe3 x16 (16,8,4,2,1)
6 - HL/FH PCIe3 x8 (8,4,2,1)
*The server ships with one PCIe3 riser cage installed in the primary riser cage connector.
Notes:
•"Primary" denotes the riser cage is installed in the primary riser connector.
•"Secondary" denotes the riser cage is installed in the secondary riser connector.
•Installing the riser cages listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI expansion boards supported by those riser cages.
•FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height.

Component identification 16
System board components
Item Description
1 FlexibleLOM connector
2 Primary (processor 1) PCI riser connector
3
Optical front VGA/USB 2.0 connector
4 x4 SATA port 1
5 x4 SATA port 2
6 Backplane presence detect connector
7 Optical/SATA port 5
8
SATA port 4
9 Front power/USB 3.0 connector
10 Drive backplane power connector
11 HP Smart Storage Battery connector
12 Optional Location Discovery Services connector
13 Micro SD card slot
14 Dual internal USB 3.0 connector
15 Smart Array/HBA connector
16 Secondary processor (processor 2) PCI riser connector
17 System battery
18 TPM connector
19 Optional serial port connector

Component identification 17
Item Description
X System maintenance switch
System maintenance switch
Position Default Function
S1 Off Off = HP iLO security is enabled.
On = HP iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4
Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = ROM reads system configuration
as invalid.
S7 — Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12
— Reserved
To access the redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP
Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the
server is in Legacy BIOS Boot Mode.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.

Component identification 18
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the HP website (http://www.hp.com/support/NMI).
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
SAS and SATA device numbers
•SFF 8-device bay numbering

Component identification 19
•SFF 8-device bay numbering with SAS expander solution used
•Optional SFF 16-device bay numbering
•Optional SFF 16-device bay numbering with SAS expander solution used
•Optional 24 SFF device bay numbering

Component identification 20
•Optional 24 SFF device bay numbering with SAS expander solution used
•LFF 12-device bay numbering
•LFF 12-device bay number with 2-bay rear SAS expander solution used