HP ML370 - ProLiant - G3 User manual

HP ProLiant ML370 Generation 4 Server
Reference and Troubleshooting Guide
May 2005 (Second Edition)
Part Number 346896-002

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express limited warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are US registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
May 2005 (Second Edition)
Part Number 346896-002
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.

3
Contents
Server component identification 9
Front panel components.......................................................................................................................9
Front panel LEDs and buttons............................................................................................................10
Rear panel components ......................................................................................................................12
Rear panel LEDs and buttons.............................................................................................................13
System board components .................................................................................................................14
System maintenance switch....................................................................................................15
DIMM slots.............................................................................................................................17
System board LEDs ...........................................................................................................................18
Power supply backplane LED............................................................................................................19
System LEDs and internal health LED combinations........................................................................19
SCSI IDs and SAS-SATA device numbers........................................................................................21
SCSI configurations ...........................................................................................................................22
Hot-plug SCSI hard drive LEDs ........................................................................................................22
Hot-plug SCSI hard drive LED combinations ...................................................................................23
SATA or SAS hard drive LEDs.........................................................................................................24
SAS and SATA hard drive LED combinations..................................................................................25
Identifying redundant hot-plug fans...................................................................................................26
Server operations 27
Powering up the server.......................................................................................................................27
Powering down the server..................................................................................................................27
Extending the server from the rack ....................................................................................................28
Unlocking the front tower bezel.........................................................................................................29
Removing the access panel ................................................................................................................30
Server setup 31
Optional installation services.............................................................................................................31
Rack planning resources ....................................................................................................................32
Optimum environment .......................................................................................................................33
Space and airflow requirements..............................................................................................33
Temperature requirements......................................................................................................34
Power requirements ................................................................................................................35
Electrical grounding requirements..........................................................................................36
Rack warnings and cautions...............................................................................................................36
Identifying rack server shipping carton contents ...............................................................................39
Identifying tower server shipping carton contents .............................................................................39

4 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Installing hardware options................................................................................................................40
Setting up a tower server....................................................................................................................40
Installing the server into the rack.......................................................................................................42
Powering up and configuring the server ............................................................................................50
Installing the operating system...........................................................................................................50
Registering the server.........................................................................................................................51
Hardware options installation 53
Introduction........................................................................................................................................53
Processor options ...............................................................................................................................54
Memory options.................................................................................................................................58
Online spare memory configuration .......................................................................................58
DIMM installation guidelines.................................................................................................59
Installing DIMMs ...................................................................................................................59
Hot-plug SCSI hard drive options......................................................................................................60
Removing a hot-plug SCSI hard drive....................................................................................60
Installing a hot-plug SCSI hard drive .....................................................................................61
SAS-SATA hard drive cage...............................................................................................................62
Removing the hard drive cage ................................................................................................62
Installing the SAS-SATA hard drive cage..............................................................................64
Removable media devices..................................................................................................................67
Accessing the removable media cage.....................................................................................68
Installing a half-height or full-height media device................................................................70
Installing an optional internal two-bay hot-plug SCSI drive cage..........................................73
Redundant hot-plug fans ....................................................................................................................75
Redundant hot-plug fan cage option.......................................................................................76
Installing hot-plug fans...........................................................................................................78
Replacing hot-plug fans..........................................................................................................80
Redundant hot-plug power supply .....................................................................................................80
Expansion boards...............................................................................................................................82
Performance balancing ...........................................................................................................83
Removing the expansion slot cover........................................................................................83
Installing expansion boards ....................................................................................................84
Remote Insight Lights-Out Edition II board ......................................................................................86
VHDCI or HD68 SCSI cable option..................................................................................................87
Duplex SCSI board option .................................................................................................................89
Tower-to-rack conversion option.......................................................................................................90
Converting a tower server to a rack server .............................................................................90
Installing the rack server.........................................................................................................97
Accessing the server in the rack .............................................................................................97
Server cabling 99
Storage device cabling guidelines......................................................................................................99
Hot-plug SCSI cabling.......................................................................................................................99

Contents 5
Integrated simplex SCSI cabling ..........................................................................................100
Integrated duplex SCSI cabling ............................................................................................101
Array controller simplex SCSI cabling.................................................................................102
Array controller duplex SCSI cabling ..................................................................................102
Integrated SCSI cabling with optional internal two-bay hot-plug SCSI drive cage..............104
Array controller SCSI cabling with optional internal two-bay hot-plug SCSI drive cage....105
Cable connector identification .........................................................................................................106
CD-ROM drive cabling....................................................................................................................107
RILOE II cabling .............................................................................................................................107
Diskette drive cabling ......................................................................................................................108
External storage cabling...................................................................................................................109
Server configuration and utilities 111
Configuration tools ..........................................................................................................................111
SmartStart software ..............................................................................................................111
HP ROM-Based Setup Utility ..............................................................................................113
Array Configuration Utility ..................................................................................................115
Option ROM configuration for arrays ..................................................................................115
Option ROM configuration for arrays ..................................................................................116
Auto-configuration process ..................................................................................................117
HP ProLiant Essentials Rapid Deployment Pack .................................................................118
Re-entering the server serial number and product ID...........................................................118
Management tools............................................................................................................................119
Automatic server recovery....................................................................................................119
ROMPaq utility.....................................................................................................................119
System Online ROM flash component utility.......................................................................120
Integrated Lights-Out technology.........................................................................................120
StorageWorks library and tape tools.....................................................................................122
Management agents ..............................................................................................................122
HP Systems Insight Manager................................................................................................123
Redundant ROM support......................................................................................................123
USB support .........................................................................................................................124
Diagnostic tools ...............................................................................................................................125
Survey Utility .......................................................................................................................125
Array Diagnostic Utility .......................................................................................................126
HP Insight Diagnostics .........................................................................................................126
Integrated management log...................................................................................................126
Keeping the system current..............................................................................................................127
Drivers ..................................................................................................................................127
Resource Paqs.......................................................................................................................128
ProLiant Support Packs ........................................................................................................128
ActiveUpdate........................................................................................................................128
Operating system version support.........................................................................................128

6 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Change control and proactive notification............................................................................129
Natural language search assistant .........................................................................................129
Care Pack..............................................................................................................................129
Troubleshooting 131
Server diagnostic steps.....................................................................................................................131
Important safety information ................................................................................................131
Preparing the server for diagnosis ........................................................................................135
Symptom information...........................................................................................................136
Diagnostic steps....................................................................................................................137
Procedures for all ProLiant servers..................................................................................................151
Hardware problems...............................................................................................................151
Software problems................................................................................................................177
Contacting HP.......................................................................................................................186
Error messages.................................................................................................................................192
ADU error messages.............................................................................................................192
POST error messages and beep codes ..................................................................................225
Event list error messages ......................................................................................................278
HP BladeSystem infrastructure error codes..........................................................................283
Battery replacement 293
Regulatory compliance notices 295
Regulatory compliance identification numbers................................................................................295
Federal Communications Commission notice..................................................................................296
FCC rating label....................................................................................................................296
Class A equipment................................................................................................................296
Class B equipment................................................................................................................297
Declaration of conformity for products marked with the FCC logo, United States only .................297
Modifications ...................................................................................................................................298
Cables...............................................................................................................................................298
Mouse compliance statement ...........................................................................................................298
Canadian notice (Avis Canadien).....................................................................................................298
European Union Notice....................................................................................................................299
Japanese notice.................................................................................................................................300
BSMI notice.....................................................................................................................................300
Laser compliance .............................................................................................................................300
Battery replacement notice...............................................................................................................301
Taiwan battery recycling notice.......................................................................................................302
Power cord statement for Japan .......................................................................................................302
Electrostatic discharge 303
Preventing electrostatic discharge....................................................................................................303
Grounding methods to prevent electrostatic discharge ....................................................................304

Contents 7
Server specifications 305
Server specifications ........................................................................................................................305
Environmental specifications...........................................................................................................305
Technical support 307
Related documents...........................................................................................................................307
HP contact information ....................................................................................................................307
Before you contact HP .....................................................................................................................308
Customer self repair.........................................................................................................................308
Acronyms and abbreviations 309
Index 313

9
Server component identification
In this section
Front panel components..................................................................................................................9
Front panel LEDs and buttons......................................................................................................10
Rear panel components.................................................................................................................12
Rear panel LEDs and buttons .......................................................................................................13
System board components............................................................................................................14
System board LEDs......................................................................................................................18
Power supply backplane LED ......................................................................................................19
System LEDs and internal health LED combinations ..................................................................19
SCSI IDs and SAS-SATA device numbers..................................................................................21
Hot-plug SCSI hard drive LEDs...................................................................................................22
Hot-plug SCSI hard drive LED combinations..............................................................................23
SATA or SAS hard drive LEDs ...................................................................................................24
SAS and SATA hard drive LED combinations ............................................................................25
Identifying redundant hot-plug fans .............................................................................................26
Front panel components

10 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item Description
1 UID switch and LED
2 Internal system health LED
3 Front panel USB port
4 External system health LED
5 NIC link/activity LED
6 Power on/Standby button/LED assembly
7 Diskette drive*
8 Removable media bays
9 Hot-plug SCSI hard drive bays (SCSI IDs 0 through 5)
10 Optional SAS-SATA hard drive bays (1 through 8)
* Open the media door on the rack server to access the diskette drive.
Front panel LEDs and buttons

Server component identification 11
Item Description Status
1 UID switch and LED Blue = Activated
Flashing blue = System being managed remotely
Off = Deactivated
2 Internal system health
LED Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
3 External system health
(power supply) LED
Green = Normal (system on)
Amber = Redundant power supply failure
Red = Power supply failure. No operational power supplies.
Off = Normal (system off)
4 NIC link/activity LED
(embedded NIC only)
Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
5 Power on/Standby button
and LED Amber = System has AC power and is in standby mode
Green = System has AC power and is turned on
Off = System has no AC power

12 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Rear panel components
Item Description Item Description
1 x4 PCI Express expansion slots 9 Auxillary VHDCI SCSI blank
2 100-MHz PCI-X expansion slots 10 Mouse connector
3 Unit ID LED 11 Keyboard connector
4 Ethernet 10/100/1000 port 12 Serial connector B
5 iLO management port 13 Serial connector A
6 Parallel connector 14 USB connectors
7 Video connector 15 Primary hot-plug power supply
8 T-15 Torx screwdriver 16 Redundant hot-plug power supply

Server component identification 13
Rear panel LEDs and buttons
Item Description LED Color Status
1 Unit ID LED Blue On = Activated
Flashing = System remotely managed
Off = Deactivated
2 NIC Activity LED
(Integrated NC7781) Green On or flashing = Linked to network
Off = Not linked to network
3 NIC Link LED
(Integrated NC7781) Green On = Network activity
Off = No network activity
4 iLO NIC Activity LED Green On or flashing = Network activity
Off = No network activity
5 iLO NIC Link LED Green On = Linked to network
Off = Not linked to network

14 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item Description LED Color Status
6 Power supply LED
(redundant) Green On = Power turned on and power supply functioning properly
Off = One or more of the following conditions
exists:
•
•
•
•
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current limit
7 Power Supply LED
(primary) Green On = Power turned on and power supply functioning properly
Off = One or more of the following conditions
exists:
•
•
•
•
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current limit
System board components

Server component identification 15
Item Description Item Description
1 Redundant fan 2 connector 13 Power supply connector
2 System maintenance switch 14 SCSI port 1
3 System battery 15 PPM socket 2
4 Redundant fan 4 connector 16 PPM socket 1 (populated)
5 64-bit/100-MHz PCI-X slot,
bus 3 17 SCSI port 2
6 64-bit/100-MHz PCI-X slot,
bus 3
18 Fan cable connector
7 64-bit/100-MHz PCI-X slot,
bus 7 19 Diskette drive connector
8 64-bit/100-MHz PCI-X slot,
bus 7 20 IDE connector
9 PCI Express x4 slot, bus
11 * 21 DIMM slots
10 PCI Express x4 slot, bus
14 *
22 Processor 1
11 RILOE II connector (install
adapter into slot 1) ** 23 Processor 2
12 Power supply signal
connector
* x8 PCI Express cards are supported, but will run at x4 speeds.
** The server comes with iLO remote management capability embedded on the system
board. The 30-pin remote management connector for the RILOE II board is provided if the
server environment requires an upgrade for improved Remote Console performance.
System maintenance switch
The system maintenance switch (SW1) is a six-position switch that is used for
system configuration. The default position for all six positions is Off.

16 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Position Description Function
S1 iLO Security Off = iLO security is enabled
On = iLO security is disabled
S2 Configuration
lock Off = System configuration can be changed
On = System configuration is
locked
S3 Reserved Reserved
S4 Reserved Reserved
S5 Password
protection
override
Off = No function
On = Clears power-on
password and administrator
password
S6 Invalidate
configuration Off = Normal
On = ROM treats system
configuration as invalid
When the system maintenance switch position 6 is set to the On position, the
system is prepared to erase all system configuration settings from both CMOS
and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes
configuration information. Be sure to properly configure the server or
data loss could occur.

Server component identification 17
DIMM slots
DIMM slots are numbered sequentially (1 through 8) and the paired banks are
identified by the letters A, B, C, and D.
Item Description
1 DIMM slot 1A
2 DIMM slot 2A
3 DIMM slot 3B
4 DIMM slot 4B
5 DIMM slot 5C
6 DIMM slot 6C
7 DIMM slot 7D
8 DIMM slot 8D

18 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
System board LEDs
Item LED Description Status
1 Processor error Off = Normal
Amber = Processor failed or missing
2 System temperature
alert
Off = Normal
Amber = System temperature has exceeded
OS cautionary level
3 PPM error Off = Normal
Amber = PPM failed or missing
4 Memory mode LED Off = Normal
Green = System is in online spare memory
mode
5 Online spare memory
failover LED Off = Normal
Amber = Online spare memory is in use due
to memory failover
6 Memory status Off = Normal
Amber = Memory failed or configuration
problem

Server component identification 19
Power supply backplane LED
If the power supply backplane LED is illuminated, then the power supply
backplane must be replaced.
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
NOTE: The system management driver must be installed in order for
the internal health LED to provide pre-failure and warranty conditions.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.

20 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
System LED and
Color
Internal Health
LED Color
Status
Processor failure,
socket X(Amber) Red One or more of the following conditions may exist:
•
•
•
Processor in socket Xhas failed.
Processor Xis not installed in the socket.
ROM detected a failed processor during POST.
Amber Processor in socket Xis in a pre-failure condition.
PPM failure, slot X
(Amber) Red •
•
PPM in slot Xhas failed.
PPM is not installed in slot X, but the corresponding
processor is installed.
DIMM failure, slot X
(Amber) Red •
•
DIMM in slot Xhas failed.
DIMM has experienced a multi-bit error.
Amber •
•
DIMM in slot Xhas reached single-bit correctable
error threshold.
DIMM in slot Xis in a pre-failure condition.
DIMM bank error (all
slots in one bank,
Amber)
Red The bank is not populated entirely or DIMMs do not all
match within the bank.
DIMM failure (all
slots, Amber)
Red •
•
No valid or usable memory is installed in the system.
The banks are not populated in the correct order.
System temperature
alert (Amber) Red System temperature has exceeded OS cautionary level or critical hardware level.
Fan (Amber) Red A required fan has failed.
Amber A redundant fan has failed.
Power supply
backplane failure
(Amber)
Red The power supply backplane has failed.