HP ProLiant DL388e User manual

HP ProLiant DL388e Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 690514-001
July 2012
Edition: 1

© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ............................................................................................................ 8
Rear panel components.............................................................................................................................. 9
Rear panel LEDs and buttons........................................................................................................... 11
PCIe riser board slot definitions ....................................................................................................... 11
System board components........................................................................................................................ 12
DIMM slot locations ....................................................................................................................... 13
System maintenance switch............................................................................................................. 13
NMI header.................................................................................................................................. 14
Drive numbering ..................................................................................................................................... 14
Drive LED definitions................................................................................................................................ 15
FBWC module LED definitions................................................................................................................... 16
Fan locations .......................................................................................................................................... 17
T-10/T-15 Torx screwdriver ...................................................................................................................... 17
Operations................................................................................................................................. 18
Power up the server................................................................................................................................. 18
Power down the server............................................................................................................................. 18
Extend the server from the rack ................................................................................................................. 18
Remove the server from the rack................................................................................................................ 20
Remove the security bezel (optional) .......................................................................................................... 21
Remove the access panel.......................................................................................................................... 21
Install the access panel............................................................................................................................. 21
Remove the air baffle............................................................................................................................... 22
Install the air baffle.................................................................................................................................. 22
Remove the PCI riser cages....................................................................................................................... 23
Install the PCI riser cages.......................................................................................................................... 24
Setup......................................................................................................................................... 26
Optional installation services .................................................................................................................... 26
Rack planning resources........................................................................................................................... 26
Optimum environment.............................................................................................................................. 26
Space and airflow requirements ...................................................................................................... 27
Temperature requirements............................................................................................................... 27
Power requirements ....................................................................................................................... 28
Electrical grounding requirements .................................................................................................... 28
Connecting a DC power cable to a DC power source ........................................................................ 28
Server warnings and cautions ................................................................................................................... 29
Rack warnings ........................................................................................................................................ 30
Identifying the contents of the server shipping carton.................................................................................... 31
Installing hardware options....................................................................................................................... 31
Installing the server into the rack................................................................................................................ 31
Powering on and selecting boot options ..................................................................................................... 32
Installing the operating system................................................................................................................... 33
Registering the server............................................................................................................................... 33

Contents 4
Hardware options installation....................................................................................................... 34
Introduction ............................................................................................................................................ 34
Security bezel option ............................................................................................................................... 34
Drive options .......................................................................................................................................... 34
Drive installation guidelines ............................................................................................................ 35
Installing a hot-plug drive................................................................................................................ 35
Rear drive cage options ................................................................................................................. 36
Drive cable options.................................................................................................................................. 43
Two-port SATA cable ..................................................................................................................... 43
Smart Array cables........................................................................................................................ 45
Controller options.................................................................................................................................... 46
Storage controller installation guidelines........................................................................................... 47
Installing a storage controller .......................................................................................................... 47
Installing the FBWC module and capacitor pack ............................................................................... 48
Optical drive option ................................................................................................................................ 50
Hot-plug fan module option ...................................................................................................................... 52
Fan population guidelines............................................................................................................... 53
Installing a hot-plug fan module if the server is installed in a ball-bearing rail system with the cable management
arm ............................................................................................................................................. 53
Installing the hot-plug fan module if the server is installed in a friction rail system ................................... 55
Memory options...................................................................................................................................... 57
HP SmartMemory .......................................................................................................................... 58
DIMM identification ....................................................................................................................... 59
Single-rank and dual-rank DIMMs.................................................................................................... 59
Memory subsystem architecture ....................................................................................................... 60
Memory protection modes .............................................................................................................. 60
Memory population guidelines ........................................................................................................ 61
Installing a DIMM.......................................................................................................................... 63
Processor option...................................................................................................................................... 64
Expansion board option........................................................................................................................... 70
Graphics card power cable option ............................................................................................................ 72
HP Trusted Platform Module option ............................................................................................................ 76
Installing the Trusted Platform Module board ..................................................................................... 77
Retaining the recovery key/password .............................................................................................. 78
Enabling the Trusted Platform Module............................................................................................... 79
Redundant hot-plug power supply option.................................................................................................... 79
Cabling ..................................................................................................................................... 82
Storage cabling ...................................................................................................................................... 82
4-drive LFF SATA cabling................................................................................................................ 82
4-drive SFF SATA cabling ............................................................................................................... 83
6-drive LFF SATA cabling................................................................................................................ 84
6-drive SFF SATA cabling ............................................................................................................... 85
8-drive LFF cabling ........................................................................................................................ 85
8-drive SFF cabling........................................................................................................................ 87
8+8-drive SFF cabling.................................................................................................................... 88
2 LFF rear drive cabling ................................................................................................................. 90
2 SFF rear drive cabling................................................................................................................. 92
Capacitor pack cabling ........................................................................................................................... 94
Optical drive cabling............................................................................................................................... 95
GPU power cabling................................................................................................................................. 95
Software and configuration utilities ............................................................................................... 98
Server mode........................................................................................................................................... 98

Contents 5
Server QuickSpecs .................................................................................................................................. 98
HP iLO Management Engine..................................................................................................................... 98
HP iLO ......................................................................................................................................... 98
Intelligent Provisioning.................................................................................................................. 100
HP Insight Remote Support software ............................................................................................... 102
Scripting Toolkit .......................................................................................................................... 102
HP Service Pack for ProLiant ................................................................................................................... 103
HP Smart Update Manager........................................................................................................... 103
HP ROM-Based Setup Utility ................................................................................................................... 103
Using RBSU ................................................................................................................................ 104
Auto-configuration process............................................................................................................ 104
Boot options ............................................................................................................................... 105
Configuring AMP modes .............................................................................................................. 105
Re-entering the server serial number and product ID......................................................................... 105
Utilities and features .............................................................................................................................. 106
Array Configuration Utility............................................................................................................ 106
Option ROM Configuration for Arrays ........................................................................................... 107
ROMPaq utility............................................................................................................................ 107
Automatic Server Recovery ........................................................................................................... 107
USB support................................................................................................................................ 107
Redundant ROM support .............................................................................................................. 108
Keeping the system current ..................................................................................................................... 108
Drivers ....................................................................................................................................... 108
Software and firmware................................................................................................................. 109
Version control............................................................................................................................ 109
HP Operating Systems and Virtualization Software Support for ProLiant Servers................................... 109
Change control and proactive notification ...................................................................................... 109
Troubleshooting........................................................................................................................ 110
Troubleshooting resources ...................................................................................................................... 110
System battery replacement........................................................................................................ 111
Regulatory compliance notices ................................................................................................... 113
Regulatory compliance identification numbers........................................................................................... 113
Federal Communications Commission notice............................................................................................. 113
FCC rating label.......................................................................................................................... 113
FCC Notice, Class A Equipment.................................................................................................... 113
FCC Notice, Class B Equipment .................................................................................................... 113
Declaration of conformity for products marked with the FCC logo, United States only..................................... 114
Modifications........................................................................................................................................ 114
Cables................................................................................................................................................. 114
Canadian notice (Avis Canadien)............................................................................................................ 114
European Union regulatory notice ........................................................................................................... 115
Disposal of waste equipment by users in private households in the European Union....................................... 115
Japanese notice .................................................................................................................................... 116
BSMI notice.......................................................................................................................................... 116
Korean notice ....................................................................................................................................... 117
Chinese notice ...................................................................................................................................... 117
Laser compliance .................................................................................................................................. 117
Battery replacement notice...................................................................................................................... 117
Taiwan battery recycling notice............................................................................................................... 118
Power cord statement for Japan............................................................................................................... 118
Electrostatic discharge............................................................................................................... 119

Contents 6
Preventing electrostatic discharge ............................................................................................................ 119
Grounding methods to prevent electrostatic discharge................................................................................ 119
Specifications........................................................................................................................... 120
Environmental specifications ................................................................................................................... 120
Mechanical specifications ...................................................................................................................... 120
Power supply specifications .................................................................................................................... 120
HP 460 W CS power supply (92% efficiency)................................................................................. 121
HP 460 W CS HE power supply (94% efficiency)............................................................................ 121
HP 750 W CS power supply (92% efficiency)................................................................................. 121
HP 750 W CS HE power supply (94% efficiency)............................................................................ 122
HP 750 W DC CS HE power supply (94% efficiency) ...................................................................... 122
HP 1200 W CS HE power supply (94% efficiency).......................................................................... 123
Hot-plug power supply calculations................................................................................................ 124
Support and other resources ...................................................................................................... 125
Before you contact HP............................................................................................................................ 125
HP contact information........................................................................................................................... 125
Customer Self Repair ............................................................................................................................. 125
Acronyms and abbreviations...................................................................................................... 133
Documentation feedback ........................................................................................................... 137
Index....................................................................................................................................... 138

Component identification 7
Component identification
Front panel components
•8-bay SFF drive model
Item Description
1 Video connector
2 Optical drive (optional)
3 SFF drives
4 Serial label pull tab
5 USB connectors
•8-bay LFF drive model
Item Description
1 Video connector
2 Optical drive (optional)
3 LFF drives
4 USB connectors
5 Serial label pull tab

Component identification 8
•8+8-bay SFF drive model
Item Description
1 Video connector
2 SFF drives
3 Serial label pull tab
4 USB connectors
Front panel LEDs and buttons
Item Description Status
1 NIC status LED Green = Linked to network
Flashing green = Network activity
Off = No network link
2 Health LED Green = Normal (system on)
Flashing amber = System health is degraded
Flashing red = System health is critical
Off = Normal (system off)
3
Power on/Standby button and
system power LED
Green = Normal (system on)
Flashing green = Waiting for power
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure

Component identification 9
Item Description Status
4 UID LED/button Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated
Rear panel components
•Rear panel without the secondary PCI riser cage and rear drive options
Item Description
1 Riser board without SAS support: Slot 1 PCIe3 x8 (4, 1)
Riser board with SAS support: Slot 1 PCIe3 x16 (8, 4, 1)
2 Slot 2 PCIe3 x16 (8, 4, 1)
3 Only for riser board without SAS support: Slot 3 PCIe3 x8
(8, 4, 1)
4 Slot 4 PCIe2 x8 (4, 1)
5 LFF drive blank
6 Power supply 1
7 Power supply 2 (optional)
8 NIC connectors (4-1)
9 Torx tool
10 Serial connector
11 Video connector
12 USB connectors
13 iLO 4 connector
•Rear panel with the secondary PCI riser cage and 2 SFF rear drive options
Item Description
1 Riser board without SAS support: Slot 1 PCIe3 x8 (4, 1)

Component identification 10
Item Description
Riser board with SAS support: Slot 1 PCIe3 x16 (8, 4, 1)
2 Slot 2 PCIe3 x16 (8, 4, 1)
3 Only for riser board without SAS support: Slot 3 PCIe3 x8
(8, 4, 1)
4 Slot 4 PCIe2 x8 (4, 1)
5 Slot 5 PCIe3 x16 (16, 8, 4, 1) (optional)
6 Slot 6 PCIe3 x16 (8, 4, 1) (optional)
7 Rear SFF drive 1 (optional)
8 Rear SFF drive 2 (optional)
9 Power supply 1
10 Power supply 2 (optional)
11 NIC connectors (4-1)
12 Torx tool
13 Serial connector
14 Video connector
15 USB connectors
16 iLO 4 connector
•Rear panel with the 2 LFF rear drive option
Item Description
1 Riser board without SAS support: Slot 1 PCIe3 x8 (4, 1)
Riser board with SAS support: Slot 1 PCIe3 x16 (8, 4, 1)
2
Slot 2 PCIe3 x16 (8, 4, 1)
3 Only for riser board without SAS support: Slot 3 PCIe3 x8
(8, 4, 1)
4
Slot 4 PCIe2 x8 (4, 1)
5 Rear LFF drive 1 (optional)
6 Rear LFF drive 2 (optional)
7 Power supply 1
8 Power supply 2 (optional)
9 NIC connectors (4-1)
10 Torx tool
11 Serial connector
12 Video connector
13 USB connectors
14 iLO 4 connector

Component identification 11
Rear panel LEDs and buttons
Item Description Status
1 NIC status LED Green = Activity exists
Flashing green = Activity exists
Off = No activity exists
2 NIC link LED Green = Link exists
Off = No link exists
3 UID LED/button Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated
4 Power supply LEDs Green = Normal
Off = One or more of the following conditions
exists:
•
Power is unavailable
•
Power supply failed
•
Power supply is in standby mode
•
Power supply exceeded current limit
PCIe riser board slot definitions
Slot
number
Riser board option Type Length Height Connector
link width
Negotiable
link width
1 Riser board without SAS
support PCIe3 Full Full x8 x4
Riser board with SAS
support
PCIe3 Full Full x16 x8
2 Riser board options with
and without SAS
support
PCIe3 Half Full x16 x8
3 Riser board without SAS
support PCIe3 Half Full x8 x8
4 Low-profile riser board PCIe2 Half Half x8 x4
5 PCIe x16 riser board* PCIe3 Full Full x16 x16
6 PCIe x16 riser board* PCIe3 Half Full x16 x8
*Ships with the secondary PCI riser cage option

Component identification 12
System board components
Item Description
1 PCI riser connectors
2 Cache module connector
3 TPM connector
4 Mini-SAS connector
5 SATA drive connector
6 System battery
7 SATA optical/storage drivel connector
8 Front panel connectors
9
Primary GPU power connector
10 Not applicable
11 Fan connector 6
12 Fan connector 5
13 Fan connector 4
14 Not applicable
15 Internal USB connector
16 Fan connector 3
17 Fan connector 2
18 Fan connector 1
19 Processor 2 DIMM slots
20 Processor socket 2

Component identification 13
Item Description
21 Discovery service connector
22 Drive backplane power connector
23 Drive sideband signal connector
24 Secondary GPU power connector
25 Power supply connector 1
26 Power supply connector 2
27 Processor socket 1
28
Processor 1 DIMM slots
29 SD card slot
30 NMI header
31 System maintenance switch
DIMM slot locations
DIMM slots are numbered sequentially (1 through 6) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
System maintenance switch
Switch Default Function
1 Off Off = No function
On = iLO security is disabled
2 Off Off = System configuration can be
changed
On = System configuration is locked
5
Off
Off = Power-on password is enabled
On = Power-on password is disabled
6 Off Off = No function
On = ROM reads configuration as
invalid

Component identification 14
Switch Default Function
3, 4, 7, 8, 9,
10, 11, 12
— Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI header
The NMI header enables administrators to perform a memory dump before performing a hard reset. Crash
dump analysis is an essential part of eliminating potential reliability issues, such as hangs or crashes in
operating systems, device drivers, and applications. Many crashes can freeze a system, requiring you to
perform a hard reset. Resetting the system erases any information that supports root cause analysis.
Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this
happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting
the NMI header with a jumper. The NMI event enables a hung system to become responsive again.
For additional information, see the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
Drive numbering
In an 8-bay drive cage, when only one SATA cable is connected, the server can only support a 4-drive
configuration. In this configuration, drive bays 1 through 4 are populated, while drive bays 5 through 8 have
drive blanks.
When the two-port SATA cable option ("Two-port SATA cable" on page 43) is connected, the server supports
a 6-drive configuration. In this configuration, drive bays 1 through 6 are populated, while drive bays 7 and
8 have drive blanks.
•8-bay SFF drive model
•8-bay LFF drive model

Component identification 15
•8+8-bay SFF drive model
Drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity ring Rotating green Drive activity
Off No drive activity
3 Do not remove Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off Removing the drive does not cause a logical drive to fail.
4 Drive status Solid green The drive is a member of one or more logical drives.
Flashing green The drive is rebuilding or performing a RAID migration, stripe size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green The drive is a member of one or more logical drives and predicts the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
IMPORTANT: When the SAS-enabled riser board with the Smart Array B320i Controller is
installed in the server, the embedded Smart Array B120i Controller is disabled automatically.
When this condition occurs:
•Drives connected to the system board operate in AHCI or Legacy mode.
•In AHCI or Legacy mode, drives cannot be a part of a hardware RAID or a logical drive.
•The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.

Component identification 16
FBWC module LED definitions
The FBWC module has three single-color LEDs (one amber and two green). The LEDs on the cache module
installed on a storage controller are duplicated on the reverse side of the module to facilitate status viewing.
•Cache module installed on a storage controller
•Cache module installed on the system board
1 - Amber 2 - Green 3 - Green Interpretation
Off Off Off The cache module is not powered.
Off Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up, and the capacitor
pack is charging.
Off Off Flashing 1 Hz The cache module is idle, and the capacitor pack is
charging.
Off Off On The cache module is idle, and the capacitor pack is
charged.
Off On On The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Off Flashing 1 Hz Off A backup is in progress.

Component identification 17
1 - Amber 2 - Green 3 - Green Interpretation
Off On Off The current backup is complete with no errors.
Flashing 1 Hz Flashing 1 Hz Off The current backup failed, and data has been lost.
Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current
boot. Data might be corrupt.
Flashing 1 Hz On Off An overtemperature condition exists.
Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached.
Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On On Off The current backup is complete, but power fluctuations
occurred during the backup.
On On On The cache module microcontroller has failed.
Fan locations
T-10/T-15 Torx screwdriver
The server includes a T-10/T-15 Torx screwdriver located on the rear panel. Use the screwdriver to loosen
screws or thumbscrews, as needed, during procedures.

Operations 18
Operations
Power up the server
1. Connect each power cord to the server.
2. Connect each power cord to the power source.
3. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC/DC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Extend the server from the rack

Operations 19
IMPORTANT: The requirement of extending or removing the server from the rack when
performing installation and maintenance procedures depends on the rail system used:
•If using a ball-bearing rail system, you can perform most installations and maintenance by
simply extending the server from the rack.
•If using a friction rail system, to perform installations or maintenance that requires access panel
removal, remove the server from the rack.
To extend the server from an HP, Compaq-branded, Telco, or third-party rack:
1. Power down the server (on page 18).
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
4. Pull down the quick release levers on each side of the server.
5. Extend the server on the rack rails until the server rail-release latches engage.
If the server does not extend from the rack, use a T-25 Torx screwdriver to loosen the screws located
within the lever housing.
6. After performing the installation or maintenance procedure, slide the server into the rack.

Operations 20
For more information, see the documentation that ships with the rack mounting option.
7. Connect the peripheral cables.
8. Connect each power cord to the server.
9. Connect each power cord to the power source.
Remove the server from the rack
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
•Observe local occupational health and safety requirements and guidelines for manual
material handling.
•Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. HP recommends that a minimum of two people are required
for all rack server installations. A third person may be required to help align the server if the
server is installed higher than chest level.
•Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
IMPORTANT: The requirement of extending or removing the server from the rack when
performing installation and maintenance procedures depends on the rail system used:
•If using a ball-bearing rail system, you can perform most installations and maintenance by
simply extending the server from the rack.
•If using a friction rail system, to perform installations or maintenance that requires access panel
removal, remove the server from the rack.
To remove the server from an HP, Compaq-branded, Telco, or third-party rack:
1. Power down the server (on page 18).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Extend the server from the rack (on page 18).
4. Remove the server from the rack. For more information, see the documentation that ships with the rack
mounting option.