HP HPE ProLiant DX360 Gen10 User manual

HPE ProLiant DX360 Gen10 Server User Guide
Part Number: P19004-004
Published: November 2020
Edition: 4
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett
Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

©Copyright 2019 - 2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®, Optane™and Xeon®are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server®are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
VMware ESXi™and VMware vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States
and/or other jurisdictions.
Red Hat®Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and other countries.
microSD®is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
All third-party marks are property of their respective owners.

Contents
Component identification................................................................................................ 8
Front panel components..............................................................................................................................................................................................8
Front panel LEDs and buttons..............................................................................................................................................................................10
UID button functionality..........................................................................................................................................................................12
Front panel LED power fault codes..................................................................................................................................................12
Systems Insight Display LEDs...............................................................................................................................................................................12
Systems Insight Display combined LED descriptions............................................................................................................................. 14
Rear panel components............................................................................................................................................................................................ 16
Rear panel LEDs............................................................................................................................................................................................................ 16
System board components..................................................................................................................................................................................... 18
System maintenance switch descriptions.....................................................................................................................................19
NMI functionality......................................................................................................................................................................................... 19
DIMM slot locations....................................................................................................................................................................................19
DIMM label identification........................................................................................................................................................................20
NVDIMM identification.............................................................................................................................................................................21
NVDIMM LED identification..................................................................................................................................................................23
Intel Optane persistent memory 100 series for HPE label identification.................................................................. 24
Processor, heatsink, and socket components...............................................................................................................................................25
Device numbers............................................................................................................................................................................................................. 25
Hot-plug drive LED definitions.............................................................................................................................................................................27
Smart Carrier NVMe (SCN) drive LED definitions..................................................................................................................................... 28
uFF drive components and LEDs........................................................................................................................................................................ 29
Hot-plug fans.................................................................................................................................................................................................................. 30
HPE Smart Array P824i-p MR Gen10 Controller.......................................................................................................................................32
HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs.......................................................................................................33
DSC-252-port SFP28 card ports and LEDs.................................................................................................................................................33
Operations........................................................................................................................ 36
Power up the server.................................................................................................................................................................................................... 36
Power down the server..............................................................................................................................................................................................36
Extend the server from the rack.......................................................................................................................................................................... 36
Remove the server from the rack........................................................................................................................................................................37
Remove the access panel.........................................................................................................................................................................................37
Install the access panel..............................................................................................................................................................................................37
Remove the hot-plug fan......................................................................................................................................................................................... 38
Remove the primary PCI riser cage....................................................................................................................................................................39
Install the primary PCI riser cage.........................................................................................................................................................................40
Remove the secondary PCI riser cage.............................................................................................................................................................. 41
Install the secondary PCI riser cage...................................................................................................................................................................42
Remove the 8 SFF drive backplane....................................................................................................................................................................43
Release the cable management arm ................................................................................................................................................................ 43
Setup..................................................................................................................................45
Optional service.............................................................................................................................................................................................................45
Optimum environment...............................................................................................................................................................................................45
Space and airflow requirements.........................................................................................................................................................45
3

Temperature requirements................................................................................................................................................................... 46
Power requirements.................................................................................................................................................................................. 46
Electrical grounding requirements....................................................................................................................................................47
Connecting a DC power cable to a DC power source.............................................................................................................47
Server warnings and cautions............................................................................................................................................................................... 48
Rack warnings.................................................................................................................................................................................................................49
Identifying the contents of the server shipping carton..........................................................................................................................49
Installing hardware options ................................................................................................................................................................................... 50
Installing the server into the rack........................................................................................................................................................................50
Operating system......................................................................................................................................................................................................... 51
Installing the operating system with Intelligent Provisioning.......................................................................................... 51
Selecting boot options in UEFI Boot Mode....................................................................................................................................................51
Selecting boot options...............................................................................................................................................................................................52
Registering the server................................................................................................................................................................................................52
Hardware options installation...................................................................................... 53
Hewlett Packard Enterprise product QuickSpecs......................................................................................................................................53
Introduction......................................................................................................................................................................................................................53
Installing a redundant hot-plug power supply............................................................................................................................................ 53
Memory options.............................................................................................................................................................................................................54
DIMM and NVDIMM population information.............................................................................................................................. 54
DIMM-processor compatibility............................................................................................................................................................ 55
HPE SmartMemory speed information...........................................................................................................................................55
Installing a DIMM.........................................................................................................................................................................................55
HPE 16GB NVDIMM option.................................................................................................................................................................. 56
Intel Optane persistent memory 100 series for HPE.............................................................................................................60
Installing a high-performance fan.......................................................................................................................................................................63
Drive options................................................................................................................................................................................................................... 65
Hot-plug drive guidelines.......................................................................................................................................................................65
Removing the hard drive blank...........................................................................................................................................................65
Installing a hot-plug SAS or SATA drive....................................................................................................................................... 66
Removing a hot-plug SAS or SATA hard drive..........................................................................................................................67
Installing the NVMe drives.....................................................................................................................................................................67
Removing and replacing an NVMe drive.......................................................................................................................................69
Installing a uFF drive and SCM drive carrier............................................................................................................................... 69
Removing and replacing a uFF drive............................................................................................................................................... 70
Installing an 8 SFF optical drive..........................................................................................................................................................71
Universal media bay options..................................................................................................................................................................................72
Installing a 2 SFF SAS/SATA drive cage....................................................................................................................................... 72
Installing a 2 SFF NVMe drive cage option..................................................................................................................................75
Installing a 2 SFF HPE Smart Carrier M.2 (SCM) drive cage..............................................................................................78
Installing an 8 SFF display port/USB/optical blank option.................................................................................................80
Installing the 4 LFF optical drive option......................................................................................................................................................... 82
Installing the rear drive riser cage option.......................................................................................................................................................84
Primary PCI riser cage options..............................................................................................................................................................................87
Installing an optional primary PCI riser board .......................................................................................................................... 88
Installing the SATA M.22280 riser option..................................................................................................................................89
Installing an expansion board in the primary riser cage...................................................................................................... 91
Installing an accelerator or GPU in the primary riser cage................................................................................................. 93
Secondary PCI riser options....................................................................................................................................................................................95
Installing a secondary full-height PCI riser cage option.......................................................................................................95
Installing a secondary low-profile PCIe slot riser cage option..........................................................................................98
Installing an expansion board in the secondary riser cage............................................................................................. 100
Installing an accelerator or GPU in the secondary riser cage.........................................................................................102
4

Smart Array controller options.......................................................................................................................................................................... 105
Installing an HPE Smart Array P408i-a SR Gen10 Controller option....................................................................... 105
Installing an HPE Smart Array P408i-p SR Gen10 Controller option....................................................................... 109
Installing an HPE Smart Array P816i-a SR Gen10 Controller option....................................................................... 112
Installing an HPE Smart Array P824i-p MR Gen10 controller in a configured server.................................... 115
Installing the operating system with the HPE Smart Array MR Gen10 P824i-p controller driver.......... 116
Processor and heatsink options........................................................................................................................................................................117
Installing a processor heatsink assembly...................................................................................................................................117
Installing a high performance heatsink....................................................................................................................................... 119
Processor, heatsink, and socket components..........................................................................................................................123
Installing the Systems Insight Display power module..........................................................................................................................124
Installing the 4 LFF display port/USB module..........................................................................................................................................128
Installing the serial cable option....................................................................................................................................................................... 130
Installing the Chassis Intrusion Detection switch option................................................................................................................... 132
Installing the FlexibleLOM option....................................................................................................................................................................134
Energy pack options................................................................................................................................................................................................ 135
HPE Smart Storage Battery............................................................................................................................................................... 135
HPE Smart Storage Hybrid Capacitor..........................................................................................................................................136
Minimum firmware versions...............................................................................................................................................................136
Energy pack option configurations................................................................................................................................................136
HPE Trusted Platform Module 20 Gen10 option..................................................................................................................................141
Overview........................................................................................................................................................................................................141
HPE Trusted Platform Module 20 Guidelines....................................................................................................................... 142
Installing and enabling the HPE TPM 20 Gen10 option................................................................................................. 142
Cabling............................................................................................................................ 147
Cabling overview .......................................................................................................................................................................................................147
SFF cables...................................................................................................................................................................................................................... 147
SFF backplane to P824i-p controller............................................................................................................................................148
8 SFF backplane to a P408i-a/P816i-a controller................................................................................................................149
2 SFF backplane to P816i-a controller........................................................................................................................................150
10 SFF NVMe backplane to NVMe riser.....................................................................................................................................150
2 SFF NVMe backplane to primary riser.....................................................................................................................................151
1 SFF rear backplane to system board SATA......................................................................................................................... 151
10 SFF backplane to P408i-a controller.....................................................................................................................................152
Additional SFF cabling.......................................................................................................................................................................... 152
LFF cables...................................................................................................................................................................................................................... 152
4 LFF backplane to P408i-a controller........................................................................................................................................153
Additional LFF cabling.......................................................................................................................................................................... 153
Software and configuration utilities......................................................................... 154
Server mode..................................................................................................................................................................................................................154
All Nutanix product documentation............................................................................................................................................................... 154
Product QuickSpecs................................................................................................................................................................................................. 154
Active Health System Viewer............................................................................................................................................................................. 154
Active Health System............................................................................................................................................................................ 155
HPE iLO 5.......................................................................................................................................................................................................................156
iLO Federation........................................................................................................................................................................................... 156
iLO Service Port........................................................................................................................................................................................ 156
iLO RESTful API........................................................................................................................................................................................ 157
RESTful Interface Tool..........................................................................................................................................................................157
iLO Amplifier Pack...................................................................................................................................................................................157
HPE Apollo Platform Manager overview..................................................................................................................................................... 158
5

HPE Insight Cluster Management Utility.....................................................................................................................................................158
Integrated Management Log..............................................................................................................................................................................159
Intelligent Provisioning.......................................................................................................................................................................................... 159
Intelligent Provisioning operation..................................................................................................................................................159
Management security..............................................................................................................................................................................................160
Scripting Toolkit for Windows and Linux.................................................................................................................................................... 160
UEFI System Utilities............................................................................................................................................................................................... 161
Selecting the boot mode .....................................................................................................................................................................161
Secure Boot..................................................................................................................................................................................................162
Launching the Embedded UEFI Shell ..........................................................................................................................................162
HPE Smart Storage Administrator.................................................................................................................................................................. 163
HPE MR Storage Administrator........................................................................................................................................................................ 164
HPE InfoSight for servers ....................................................................................................................................................................................164
StorCLI............................................................................................................................................................................................................................. 165
USB support..................................................................................................................................................................................................................165
External USB functionality..................................................................................................................................................................165
Redundant ROM support...................................................................................................................................................................................... 165
Safety and security benefits.............................................................................................................................................................. 165
Keeping the system current................................................................................................................................................................................ 165
Updating firmware or system ROM...............................................................................................................................................165
Drivers.............................................................................................................................................................................................................168
Software and firmware..........................................................................................................................................................................168
Operating system version support................................................................................................................................................ 168
HPE Pointnext Portfolio.......................................................................................................................................................................168
Proactive notifications...........................................................................................................................................................................169
Troubleshooting............................................................................................................170
Troubleshooting resources..................................................................................................................................................................................170
Removing and replacing the system battery...........................................................171
Specifications.................................................................................................................173
Environmental specifications..............................................................................................................................................................................173
Server specifications................................................................................................................................................................................................173
Power supply specifications................................................................................................................................................................................ 174
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..................................................................... 174
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply..................................................................... 175
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply..................................................................... 176
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply.................................................................... 177
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply....................................................................... 178
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply.................................................................179
Hot-plug power supply calculations...............................................................................................................................................................180
Websites......................................................................................................................... 181
Support and other resources...................................................................................... 182
Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 182
Accessing updates.................................................................................................................................................................................................... 182
Remote support..........................................................................................................................................................................................................183
Warranty information..............................................................................................................................................................................................183
6

Regulatory information.......................................................................................................................................................................................... 183
Documentation feedback......................................................................................................................................................................................184
Acronyms and abbreviations......................................................................................185
7

Component identification
Front panel components
8 SFF
Item Description
1 Serial label pull tab
2 Display port (optional)
3 Optical drive (optional)
4 USB 20 port (optional)
5 USB 30 port
6 iLO Service Port
The operating system does not recognize this port as a USB port.
7 SAS/SATA drive bays
4 LFF
Item Description
1 Optical drive blank (optional)
2 Serial label pull tab
3 Display port (optional)
4 USB 20 port (optional)
Table Continued
Component identification 8

Item Description
5 iLO Service Port
The operating system does not recognize this port as a USB port.
6 USB 30 port
7 SAS/SATA drive bays
10 SFF NVMe/SAS Combo
Item Description
1 Serial label pull tab
2 Systems Insight Display (optional)
3 USB 30 port
4 SAS/SATA/NVMe drive bays
When the 10 SFF NVMe/SAS backplane option is installed, NVMe
drives must be installed in bays 9 and 10. The other bays support a
mix of NVMe and SAS drives.
Component identification 9

Front panel LEDs and buttons
8 SFF/10 SFF
Item Description Status
1 UID button/LED1Solid blue = Activated
Flashing blue:
• 1 Hz = Remote management or firmware upgrade in
progress
• 4 Hz = iLO manual reboot sequence initiated
• 8 Hz = iLO manual reboot sequence in progress
O = Deactivated
2 Power On/Standby button and
system power LED1
Solid green = System on
Flashing green = Performing power on sequence
Solid amber = System in standby
O = No power present2
3 Health LED1Solid green = Normal
Flashing green = iLO is rebooting.
Flashing amber = System degraded
Flashing red = System critical3
4 NIC status LED1Solid green = Link to network
Flashing green = Network active
O = No network activity
Component identification 10

1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2 Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the
power button cable is disconnected.
3 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
4 LFF
Item Description Status
1 UID button/LED1Solid blue = Activated.
Flashing blue:
• 1 Hz = Remote management or firmware upgrade in
progress.
• 4 Hz = iLO manual reboot sequence initiated.
• 8 Hz = iLO manual reboot sequence in progress.
O = Deactivated.
2 NIC status LED1Solid green = Link to network.
Flashing green = Network active.
O = No network activity.
Table Continued
Component identification 11

Item Description Status
3 Health LED1Solid green = Normal.
Flashing green = iLO is rebooting.
Flashing amber = System degraded.
Flashing red = System critical.2
4 Power On/Standby button and
system power LED1
Solid green = System on.
Flashing green = Performing power on sequence.
Solid amber = System in standby.
O = No power present.3
1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2 To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/BIOS logs, and reference the
server troubleshooting guide.
3 Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the
power button cable is disconnected.
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more
information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are aected. Not all power faults are
used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Storage controllers 6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel
installed.
Component identification 12

Description Status
Processor LEDs O = Normal
Amber = Failed processor
DIMM LEDs O = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs O = Normal
Amber = Failed fan or missing fan
NIC LEDs1
O = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is o, the front panel LED is not active. For status,
see Rear panel LEDs.
Power supply LEDs O = Normal
Solid amber = Power subsystem degraded, power supply
failure, or input power lost.
PCI riser LED O = Normal
Amber = Incorrectly installed PCI riser cage
Table Continued
Component identification 13

Description Status
Over temp LED O = Normal
Amber = High system temperature detected
Amp Status LED O = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED O = System is in standby, or no cap is set.
Solid green = Power cap applied
1 For Networking Choice (NC) server models, the embedded NIC ports are not equipped on the server. Therefore, the NIC LEDs on the
Systems Insight Display will flash based on the FlexibleLOM network port activity. In the case of a dual-port FlexibleLOM, only NIC LED
1 and 2 will illuminate to correspond with the activity of the respective network ports.
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. For
more information on the combination of these LEDs, see Systems Insight Display combined LED descriptions).
Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
Systems Insight Display LED
and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions
might exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket X is in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
Table Continued
Component identification 14

Systems Insight Display LED
and color
Health LED System power
LED
Status
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated properly.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions
might exist:
• Only one power supply is installed and
that power supply is in standby.
• Power supply fault.
• System board fault.
Power supply (amber) Amber Green One or more of the following conditions
might exist:
• Redundant power supply is installed and
only one power supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault.
• Power supply mismatch at POST or
power supply mismatch through hot-
plug addition.
Power cap (o) — Amber Standby.
Power cap (green) — Flashing green Waiting for power.
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known
working DIMM.
Component identification 15

Rear panel components
Item Description
1 Slot 1 PCIe3
2 Slot 2 PCIe3
3 Slot 3 PCIe3 (optional - requires second processor)
4 Power supply 2 (PS2)
5 Power supply 1 (PS1)
6 Video port
7 NIC ports (if equipped)
8 iLO Management Port
9 Serial port (optional)
10 USB 30 ports
11 FlexibleLOM (optional)
Rear panel LEDs
Component identification 16

Item Description Status
1 UID LED Solid blue = Identification is activated.
Flashing blue = System is being managed
remotely.
O = Identification is deactivated.
2R iLO 5/standard NIC
activity LED
Solid green = Activity exists.
Flashing green = Activity exists.
O = No activity exists.
2L iLO 5/standard NIC
link LED
Solid green = Link exists.
O = No link exists.
3 Power supply 2 LED Solid green = Normal
O = One or more of the following conditions
exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current limit.
4 Power supply 1 LED Solid green = Normal
O = One or more of the following conditions
exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current limit.
Component identification 17

System board components
Item Description
1 FlexibleLOM connector
2 Primary (processor 1) PCIe riser connector
3 System maintenance switch
4 Front display port/USB 20 connector
5 x4 SATA port 1
6 x4 SATA port 2
7 x2 SATA port 3
8 x1 SATA port 4
9 Front power/USB 30 connector
10 Optical/SATA port 5
11 Energy pack connector
12 microSD card slot
13 Chassis Intrusion Detection connector
14 Drive backplane power connector
15 Dual internal USB 30 connector
16 Type-a SmartArray connector
17 Secondary (processor 2) PCIe riser connector
18 System battery
19 TPM connector (optional)
20 Serial port connector (optional)
Component identification 18

System maintenance switch descriptions
Position Default Function
S11O O = iLO security is enabled.
On = iLO security is disabled.
S2 O Reserved
S3 O Reserved
S4 O Reserved
S51O O = Power-on password is enabled.
On = Power-on password is disabled.
S61, 2, 3O O = No function
On = Restore default manufacturing settings
S7 O Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
1 To access the redundant ROM, set S1, S5, and S6 to On.
2 When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to
their manufacturing defaults.
3 When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored. For more information, see Secure Boot.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to
traditional debugging methods.
An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is
to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI
feature preserves that information by performing a memory dump before a hard reset.
To force the OS to initiate the NMI handler and generate a crash dump log, the administrator can use the iLO Generate
NMI feature.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor.
Component identification 19

DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use
the label to locate specific information about the DIMM.
Item Description Example
1 Capacity 8 GB
16 GB
32 GB
64 GB
128 GB
2 Rank 1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
Table Continued
Component identification 20