
Contents 4
Access to Hewlett Packard Enterprise Support Materials ...........................................................................27
Updating firmware or System ROM.............................................................................................................27
Drivers .........................................................................................................................................................29
Software and firmware.................................................................................................................................29
Operating System Version Support.............................................................................................................30
Version control.............................................................................................................................................30
Operating systems and virtualization software support for ProLiant servers...............................................30
HPE Technology Service Portfolio ..............................................................................................................30
Change control and proactive notification ...................................................................................................31
Troubleshooting ................................................................................................................................... 32
Troubleshooting resources.....................................................................................................................................32
Spare parts catalog.............................................................................................................................. 33
Customer self repair ...............................................................................................................................................33
Parts only warranty service ....................................................................................................................................33
System components...............................................................................................................................................34
Removal and replacement procedures ................................................................................................ 37
Required tools ........................................................................................................................................................37
Safety considerations .............................................................................................................................................37
Preventing electrostatic discharge...............................................................................................................37
Symbols on equipment ................................................................................................................................37
Warnings and cautions................................................................................................................................38
Preparation procedures..........................................................................................................................................38
Server blank ...........................................................................................................................................................38
Power supply..........................................................................................................................................................39
Drive cage ..............................................................................................................................................................40
Drive .......................................................................................................................................................................41
Front panel I/O board .............................................................................................................................................42
I/O slot card ............................................................................................................................................................44
Memory options ......................................................................................................................................................45
SmartMemory ..............................................................................................................................................46
Memory subsystem architecture..................................................................................................................46
Single-, dual-, and quad-rank DIMMs..........................................................................................................46
DIMM identification......................................................................................................................................47
Memory configurations ................................................................................................................................47
General DIMM slot population guidelines....................................................................................................48
DIMM tool location.......................................................................................................................................49
Replacing the DIMM....................................................................................................................................49
Removing and replacing a processor heatsink ......................................................................................................51
Processor ...............................................................................................................................................................52
System battery .......................................................................................................................................................56
Cabling ................................................................................................................................................ 58
NIC-Y......................................................................................................................................................................58
Cable routing ...............................................................................................................................................58
Connectors ..................................................................................................................................................58
FPIO .......................................................................................................................................................................59
Cable routing ...............................................................................................................................................59
Connectors ..................................................................................................................................................59
FlexibleLOM ...........................................................................................................................................................60
Cable routing ...............................................................................................................................................60
Connectors ..................................................................................................................................................60
Warranty and regulatory information .................................................................................................... 61
Warranty information ..............................................................................................................................................61
Regulatory information ...........................................................................................................................................61
Safety and regulatory compliance ...............................................................................................................61
Belarus Kazakhstan Russia marking...........................................................................................................61
Turkey RoHS material content declaration..................................................................................................62
Ukraine RoHS material content declaration ................................................................................................62