HP vc4820T - Thin Client Operating and maintenance manual

Hardware Reference Guide
HP vc4820T/vc4825T Thin Clients

© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Hardware Reference Guide
HP vc4820T/vc4825T Thin Clients
First Edition (April 2009)
Document Part Number: 536868-001

About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
If you have comments, feedback, or questions about this guide, please e-mail us at
[email protected].
ENWW iii

iv About This Book ENWW

Table of contents
1 Product Features
Standard Features ................................................................................................................................ 1
Thin Client Management Solutions ...................................................................................................... 2
Front Panel Components ..................................................................................................................... 3
Top Components .................................................................................................................................. 4
Rear Panel Components ...................................................................................................................... 5
Installing the Rubber Feet .................................................................................................................... 5
Installing the Stand ............................................................................................................................... 6
Removing the Stand ............................................................................................................................. 6
Using the Keyboard .............................................................................................................................. 8
Windows Logo Key .............................................................................................................. 9
Additional Function Keys ..................................................................................................... 9
Special Mouse Functions ..................................................................................................................... 9
Serial Number Location ...................................................................................................................... 10
2 Hardware Changes
General Hardware Installation Sequence ........................................................................................... 11
Removing and Replacing the Secure USB Compartment Cover ....................................................... 12
Removing the Secure USB Compartment Cover .............................................................. 12
Replacing the Secure USB Compartment Cover ............................................................... 13
Removing and Replacing the Side Access Panel and Metal Side Cover ........................................... 14
Removing the Side Access Panel and Metal Side Cover .................................................. 14
Replacing the Metal Side Cover and Side Access Panel .................................................. 15
Installing Thin Client Options .............................................................................................................. 16
Installing the USB Device .................................................................................................. 16
Removing and Replacing the Battery ................................................................................ 17
External Drives .................................................................................................................. 18
Configuring Powered Serial Ports ...................................................................................................... 19
Appendix A Specifications
Appendix B Security Provisions
Securing the Thin Client ..................................................................................................................... 30
ENWW v

Appendix C Mounting the Thin Client
HP Quick Release .............................................................................................................................. 31
Supported Mounting Options ............................................................................................. 33
Non-supported Mounting Option ........................................................................................ 35
Appendix D Thin Client Operation
Routine Thin Client Care .................................................................................................................... 36
Supported Orientations ...................................................................................................................... 36
Non-supported Orientation ................................................................................................................. 38
Appendix E Electrostatic Discharge
Preventing Electrostatic Damage ....................................................................................................... 39
Grounding Methods ............................................................................................................................ 39
Appendix F Shipping Information
Shipping Preparation .......................................................................................................................... 40
Important Service Repair Information ................................................................................................. 40
Index ................................................................................................................................................................... 41
vi ENWW

1 Product Features
Standard Features
Thank you for purchasing an HP thin client. We hope you have years of use from our thin clients. Our
goal is to provide you with award-winning clients that are easy to deploy and manage with the power
and reliability you expect.
The next sections describe the features of the thin client. For a complete list of the hardware and software
installed on a specific model, visit http://www.hp.com and search for your specific thin client model.
The following features are common to all HP thin clients:
●no hard drives or diskette drives
●5-minute hardware setup time
●central deployment and management using HP Management Solutions
Various options are available for your thin client. For more information about available options, visit the
HP Web site at http://www.hp.com and search for your specific thin client model.
NOTE: Your computer model may look different than the model in the following illustrations.
ENWW Standard Features 1

Thin Client Management Solutions
HP has a comprehensive suite of management solutions to fit your needs. This allows you to choose
solutions that will work best in your environment.
HP ThinState Tools are a set of handy utilities that allow you to copy settings and software images from
one thin client to another using a USB drive key. HP ThinState tools complement other management
solutions and are included with HP thin client operating systems.
HP Device Manager is an enterprise-class thin client management software application that allows
customers to view their thin client assets remotely and to manipulate those thin clients to meet the
required business need. It is robust, yet easy to install and use. HP Device Manager lets you track,
configure, upgrade, clone, and manage thousands of individual devices from a centralized location. HP
Device Manager agents are included in most HP thin clients.
HP Client Automation is an industry-leading device management product, which is part of a bigger
Business Service Automation environment management solution. With HP Client Automation, you can
manage simple thin client deployments or highly complex IT environments that contain a combination
of thin clients, PCs, blades, servers and other common computer-based resources. HP Client
Automation agents work with all HP thin clients. For more information on HP Client Automation, please
visit the HP Web site at http://www.hp.com and search for “Business Service Automation.”
HP continues to partner with Altiris to manage HP thin clients. Altiris Deployment Solution is a leading
tool for quick deployment and ongoing management of thin clients in your organization. With your thin
client hardware purchase, you are entitled to a complimentary, current release of Altiris Deployment
Solution. For additional information, refer to the Quick Setup and Getting Started Guide that came with
your thin client, and visit the Altiris Web site at http://www.altiris.com/.
2 Chapter 1 Product Features ENWW

Front Panel Components
For more information, http://www.hp.com and search for your specific thin client model to find the model-
specific QuickSpecs.
Figure 1-1 Front panel components
(1) Secure USB compartment (5) Power LED
(2) Power button (6) Line-out (headphone) audio connector
(3) Flash activity LED (7) Universal serial bus (USB) connectors (2)
(4) Line-in (microphone) connector
ENWW Front Panel Components 3

Top Components
For more information, http://www.hp.com and search for your specific thin client model to find the model-
specific QuickSpecs.
The secure USB compartment allows you to use two USB devices in a secured location.
Figure 1-2 Top components, external view
(1) Secure USB compartment
(2) Cable lock slot
Figure 1-3 Top components, internal view
(1) Secure USB compartment ports (2)
(2) Cable lock slot
4 Chapter 1 Product Features ENWW

Rear Panel Components
For more information, http://www.hp.com and search for your specific thin client model to find the model-
specific QuickSpecs.
Figure 1-4 Rear panel components
(1) Ethernet RJ-45 connector (5) Secure cable routing slot
(2) Serial connectors (4) (6) Universal serial bus (USB) connectors (2)
(3) PS/2 connectors (2) (7) VGA connector
(4) Parallel connector (8) Power connector
Installing the Rubber Feet
You may want to use your thin client in a horizontal orientation. You can install rubber feet on the left
side of the unit to help keep the unit safely in place.
To install the rubber feet:
1. Locate the VESA (Video Electronics Standards Association) holes in the left side of the thin client.
CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may slide
and result in equipment damage.
2. Remove the feet from their backing.
ENWW Rear Panel Components 5

3. Align the feet with their holes and press them in securely.
Figure 1-5 Installing the rubber feet
Installing the Stand
If you wish to use the thin client in a vertical orientation, you should install the stand for stability.
To install the stand:
1. Turn unit upside down.
2. Locate the slots on the bottom of the unit into which the tabs on the stand fit. Position the stand
with the wide part toward the front of the unit. Align the tabs on the widest part of the stand with
the slots approximately 7.6 cm (3 inches) from the front of the unit and the tabs on the narrower
part with the slots approximately 3.8 cm (1.5 inches) from the rear of the unit.
3. Insert the tabs into the slots and press the stand down until it locks into place.
Figure 1-6 Installing the stand
Removing the Stand
To remove the stand:
1. Turn unit upside down.
6 Chapter 1 Product Features ENWW

2. Lift the tab (1), and then pull the stand up to remove it from the unit (2).
Figure 1-7 Removing the stand
ENWW Removing the Stand 7

Using the Keyboard
Figure 1-8 Keyboard features
(1) Caps Lock key Activates/deactivates the Caps Lock feature.
(2) Scroll Lock key Activates/deactivates the Scroll Lock feature.
(3) Num Lock key Activates/deactivates the Num Lock feature.
(4) Ctrl key Use in combination with another key; its function depends on the
application software you are using.
(5) Microsoft® Windows® Logo Key
1
,
2
Opens the Start menu in Windows. Use in combination with other keys to
perform other functions. For more information, see Windows Logo Key
on page 9.
(6) Alt key Use in combination with another key; its function depends on the
application software you are using.
(7) Application key
1
Similar to the right mouse button, opens pop-up menus in a Microsoft
Office application. May perform other functions in other software
applications.
(8) Editing keys Includes the following: Insert, Home, Page Up, Delete, End, and Page
Down.
Hold Ctrl and Alt while pressing Delete to restart the thin client.
1
Available in select geographic regions.
2
Applies to thin clients running Windows XP Embedded (XPe) and Windows Embedded Standard (WES) operating systems
only.
8 Chapter 1 Product Features ENWW

Windows Logo Key
Use the Windows Logo Key in combination with other keys to perform certain functions available in
Windows operating systems.
Windows Logo Key + Tab Switch between open items.
Windows Logo Key + eOpen My Computer.
Windows Logo Key + fSearch for a file or folder.
Windows Logo Key + Ctrl + fSearch for computers.
Windows Logo Key + mMinimize all windows.
Windows Logo Key + Shift + mUndo minimize all.
Windows Logo Key + Break Display the System Properties dialog box.
Windows Logo Key + rOpen the Run dialog box.
Additional Function Keys
The following key combinations also work on all thin clients regardless of operating system:
Alt + Esc Cycles through minimized applications.
Alt + Tab Cycles through open applications.
Alt + Shift + Tab Switches to the previous session.
Special Mouse Functions
Most software applications support the use of a mouse. The functions assigned to each mouse button
depend on the software applications you are using.
ENWW Special Mouse Functions 9

Serial Number Location
Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
Figure 1-9 Serial number location
10 Chapter 1 Product Features ENWW

2 Hardware Changes
General Hardware Installation Sequence
To ensure the proper installation thin client hardware components:
1. Back up any data, if necessary.
2. If the thin client is powered on:
a. Turn off the computer properly through the operating system, then turn off any external
devices.
b. Disconnect the power cord from the power outlet and disconnect any external devices.
c. Disconnect any external devices or cables, such as a cable lock.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components
to cool before touching.
WARNING! To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug
telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
CAUTION: Static electricity can damage the electronic components of the thin client or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity
by briefly touching a grounded metal object. See Electrostatic Discharge on page 39 for more
information.
3. Remove the secure USB compartment cover. See Removing and Replacing the Secure USB
Compartment Cover on page 12 for more information.
4. Remove the side access panel and metal side cover. See Removing and Replacing the Side
Access Panel and Metal Side Cover on page 14 for more information.
5. Remove any hardware that you will replace.
6. Install or replace equipment. For removal and replacement procedures, see the following
sections:
●Installing the USB Device on page 16
●Removing and Replacing the Battery on page 17
NOTE: Option kits include more detailed installation instructions.
ENWW General Hardware Installation Sequence 11

7. Replace the side access panel and metal side cover. See Removing and Replacing the Side
Access Panel and Metal Side Cover on page 14.
8. Replace the secure USB compartment cover. See Removing and Replacing the Secure USB
Compartment Cover on page 12.
9. Reconnect any external devices and power cords.
10. Turn on the monitor, the thin client, and any devices you want to test.
11. Load any necessary drivers.
NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search
for your specific thin client model.
12. Reconfigure the thin client, if necessary.
Removing and Replacing the Secure USB Compartment
Cover
The secure USB compartment allows you to install two USB devices in a secure location inside the thin
client. The cable management feature allows you to install a USB mouse and a USB keyboard in this
compartment. See Installing the USB Device on page 16 for more information. Along with providing
a hidden location, the secure USB compartment can be locked by the optional security cable lock.
CAUTION: The ambient temperature inside of the secure USB compartment can reach up to 55° C
(131° F) in worst case conditions. Make sure the specifications for any device you install in the
compartment indicate the device can tolerate a 55° C (131° F) ambient environment.
NOTE: In addition to following these instructions, follow the detailed instructions that accompany the
accessory you are installing.
Before beginning the installation process, review General Hardware Installation Sequence
on page 11 for procedures you should follow before and after installing or replacing hardware.
Removing the Secure USB Compartment Cover
Use the following procedure to remove the secure USB compartment cover.
WARNING! Before removing the secure USB compartment cover, ensure that the thin client is turned
off and the power cord is disconnected from the electrical outlet.
To remove the secure USB compartment cover:
1. Locate and remove the screw that secures the compartment cover (1) on the top of the thin client
toward the rear of the unit.
12 Chapter 2 Hardware Changes ENWW

2. Push the compartment cover about .6 cm (1/4 inch) toward the front of the unit (2) and lift it off the
unit (3).
Figure 2-1 Removing the secure USB compartment cover
Replacing the Secure USB Compartment Cover
To replace the secure compartment cover:
1. Place the cover on top of the unit so it is offset about 0.6 cm (1/4 inch) toward the front of the unit,
allowing the tabs on the cover to align with the slots on the chassis (1).
2. Slide the cover toward the back of the unit until the cover is flush with the back panel of the chassis
(2).
3. Replace the screw (3).
Figure 2-2 Replacing the secure compartment cover
ENWW Removing and Replacing the Secure USB Compartment Cover 13

Removing and Replacing the Side Access Panel and Metal
Side Cover
Removing the Side Access Panel and Metal Side Cover
WARNING! Before removing the side access panel, ensure that the thin client is turned off and the
power cord is disconnected from the electrical outlet.
To remove the access panel:
1. Remove the secure compartment cover (1). For more information, see Removing the Secure USB
Compartment Cover on page 12.
2. Lay the unit flat on a stable surface with the right side up and the left side down.
3. Slide the access panel about 3 mm (1/8 inch) toward the top of the unit (2), and then lift the access
panel up and off the unit (3).
Figure 2-3 Removing the side access panel
To remove the metal side cover:
NOTE: You must remove the metal side cover to access internal components such as the battery or
the memory.
1. Remove the four screws that secure the metal side cover to the chassis (1).
14 Chapter 2 Hardware Changes ENWW