HP NAS 1200s Instruction Manual

Release Notes
hpStorageWorks
NAS 1200s
Product Version: 4.2
First Edition (November 2003)
Part Number:352556-001
This document is intended for HP StorageWorks NAS 1200s
running version 4.2 of the NAS software image. This document
provides information not available in other documents.
3 52556-001
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

© 2003 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows®, and Windows NT® are trademarks of Microsoft
Corporation in the U.S. and other countries.
Intel®, Pentium®, and Itanium® are trademarks of Intel Corporation in the U.S. and
other countries.
UNIX® is a trademark of The Open Group in the U.S. and other countries.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein. The information in this document is provided “as is”
without warranty of any kind and is subject to change without notice. The warranties
for HP products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as constituting an
additional warranty.
Confidential computer software. Valid license from HP required for possession, use
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial
Items are licensed to the U.S. Government under vendor's standard commercial
license.
Printed in the U.S.A.
First Edition (November 2003)
Part Number 352556-001

Contents
Release Notes Information ..................................................................5
Japanese Support for the 1200s .........................................................5
Services for NFS...................................................................................6
Clearing the NFS log via the WebUI causes the log file to become
inaccessible ........................................................................................7
NFS administrative shares support..................................................... 7
Volume Mount Points support ...........................................................7
Admin cannot list and map domain users and groups for NFS
mapping unless the NFS admin is logged into the domain...............8
User name mapping Japanese characters ...........................................8
Comments in Password and Group file not recognized.....................9
Mapping Service Fails to Start...........................................................9
NAS Web User Interface.....................................................................10
Improper Closure of Remote Desktop .............................................10
Disabled network cards not visible in Web UI.................................10
Renaming host does not change address bar of browser..................10
Rapid Startup Wizard automatically advances................................. 11
Renaming host forces a restart where the restart page does not
refresh............................................................................................... 11
Altering the Network interface from DHCP to static causes the
page not to return .............................................................................11
Managing NTFS Mount points ........................................................11
Volume mount points are improperly displayed on Volume page...12
Default Username and Passwords.................................................... 12
Web UI continues to display Orphaned Shares................................12
RESOLUTION.......................................................................... 12
HP StorageWorks NAS 1200s Release Notes 3
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Active HTML Storage Reports do not display file information
properly ............................................................................................14
List boxes do not scroll properly......................................................14
DFS Root does not update on file share page...................................14
FAT & FAT32 volumes are not displayed on the Volumes
main page .........................................................................................14
HTTP Access is denied even though protocol is listed as Running.15
Microsoft Storage Server 2003..........................................................15
Incorrect error when file screening is implemented under
Storage Manager...............................................................................15
Cannot connect to AppleShare from a MacIntosh machine.............15
Quick Restore Process.......................................................................16
Supported USB DVD Drives............................................................16
Drive Configuration Hangs ..............................................................16
4HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Release Notes Information
These Release Notes cover the following major topics:
•Japanese Support for the 1200s
•Services for NFS
•NAS Web User Interface
•Microsoft Storage Server 2003
•Quick Restore Process
Japanese Support for the 1200s
The NAS 1200s supports Japanese, but a conversion process
must be competed before running Rapid Startup. To convert the
1200s into Japanese:
1. Connect a keyboard, monitor, and mouse.
2. Login to the local console using the Administrator account.
The password is ”hpinvent”.
3. Select Run from the Start menu.
4. Enter the following:
c:\hpnas\Conv.vbs
5. Select Yes to convert the system to Japanese and restart the
server.
HP StorageWorks NAS 1200s Release Notes 5
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Services for NFS
NFS performance will increase when changing from the default
of synchronous writes to asynchronous writes.
To change from synchronous to asynchronous writes (and vise
versa), open the Web UI and click Shares, Sharing Protocols.
Choose the NFS Protocol, and click Properties. Click the NFS
Async/Sync Setting button to toggle between asynchronous and
synchronous writes.
NOTE: After toggling between synchronous and asynchronous writes (and
vise versa), the NFS server service must be restarted. Inform all users before
restarting the service.
Keep the following in mind when toggling between synchronous
and asynchronous writes.
1. When the caching setting for Services for NFS is set to
asynchronous writes (caching on), NFS clients may
incorrectly assume that all the writes were safely committed
to stable storage; the writes are only in the Services for NFS
cache.
2. For asynchronous writes: Although Server for NFS informs
the NFS client that the data has been safely written to disk,
the data is still stored in cache, and is waiting to be written to
disk. This might cause file corruption issues if, for example,
you lose your power supply to the Server for NFS server
while data is still in the cache. At this point, the NFS client
assumes that data that was lost was actually safely written to
disk.
3. With synchronous writes on (caching off), all write requests
are immediately committed to disk before a response is sent.
Although synchronous writes “on” does frequently slow
NFS file writes, it does improve the stability and data
integrity.
6HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

WARNING: Turn asynchronous writes on only if you are willing
to risk file corruption if any issue with the NFS server causes the
cache to be lost (for example, if the system shuts down, stops
responding, loses its power supply, or experiences other serious
issues).
Clearing the NFS log via the WebUI causes the log file to
become inaccessible
When clearing the NFS logs via the WebUI, the log file will
clear but the file permissions are set incorrectly. Access to the
log c:\msnfs\logs with Windows Explorer will be denied.
To resolve the issue, stop the Server for NFS service, clear the
NFS log, then start the Server for NFS service. The log file will
then be accessible.
NFS administrative shares support
Services for NFS does not work with administrative shares in the
same fashion as CIFS. By default, a volume drive such as C: is
CIFS shared as C$. This is an example of an administrative share
and is hidden to CIFS clients. If an NFS share is created and
named driveS, as in the example, the share will not be hidden to
NFS clients. This NFS share will act as a normal NFS share.
Volume Mount Points support
Attempting to create an NFS share on a disk mounted on a
mount point will result in the error:
Cannot write IOCTL to NFS driver…
HP StorageWorks NAS 1200s Release Notes 7
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

HP StorageWorks NAS 1200s supports many network sharing
protocols including the NFS protocol for UNIX® and Linux
clients. Shares for which the NFS protocol will be enabled must
be created on logical disks that are mounted on a drive letter.
Microsoft® Windows® Storage Server 2003 supports mounting
virtual disks onto mount points or reparse points created on
another disk already mounted on a drive letter.
Mount points enable the administrator to mount many disk
devices under a single drive letter, creating the appearance and
behavior of a larger disk drive with a contiguous namespace.
However, the Microsoft Services for NFS Server does not yet
support the functionality of mount points.
All logical disks to be used for NFS sharing should be mounted
on a drive letter, not on a reparse or mount point. If no NFS
shares will be created on a particular logical disk, that virtual
disk may be mounted on a mount point instead of a drive letter.
Admin cannot list and map domain users and groups for NFS
mapping unless the NFS admin is logged into the domain
The admin must log into the domain before mapping domain
users and groups. If the admin is not logged into the domain, the
domain user or group is not on the list of Windows users or
groups and cannot be mapped.
User name mapping Japanese characters
User name mapping for the network file system (NFS) server
does not support UNIX user names containing Japanese
characters.
The names of NFS client groups that are used by the NFS server
cannot contain Japanese characters.
8HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Comments in Password and Group file not recognized
Comments preceded by a “#” in the Password and Group file
will not be recognized when specifying the Password and Group
file for setting up the User and Group mappings of the NFS
protocol. If a Password or Group file is used with a comment,
the following error will be displayed in the WebUI:
“The user list cannot be retrieved. Make sure
the password file is not corrupted and then
try again”.
Mapping Service Fails to Start
If all network ports are not attached to an active link or contain a
port terminator, the mapping service will fail to start on boot. In
conjunction with this failure, an error event ID 7034 is logged in
system log with details as followed:
Source: Service Control Manager
Category: none
eventID : 7034
file name: netevent.dll
Description: the user name mapping service terminated
unexpectedly.
The mapping service can be re-started once all network ports
become active through a link or port terminator.
HP StorageWorks NAS 1200s Release Notes 9
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

NAS Web User Interface
Improper Closure of Remote Desktop
Certain operations can leave the utilities running if the browser is
closed versus exiting from the program via the application menu
or logging off the Remote Desktop session. Some applications
may become orphaned in this manner when the Remote Desktop
Session is exited improperly. Note a maximum of two Remote
Desktop sessions may be used at any given time. Improper exit
from a session can result in the sessions becoming consumed.
Sessions and processes may be terminated via the Terminal
Services Manager via Start > Programs > Administrative
Tools.
Disabled network cards not visible in Web UI
If a network card is disabled, the network card will not appear in
the Web UI. Remote Desktop must be used to re-enable the
network card before it will be visible again in the Web UI. Rapid
Startup becomes unresponsive if a NIC Team is established and
then Rapid Startup is run with the team in place, the network
settings pages will become unresponsive, and the wizard page
cannot be exited. To exit Rapid Startup, click some other menu
item in the Web UI.
Renaming host does not change address bar of browser
When renaming the host from the Web UI, the server will restart
but the address bar identification is not altered. The Web UI may
continue to function but may result in a message:
The page cannot be displayed.
or a Terminal Services script error. To correct the issue, type the
new name of the server into the address bar.
10 HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Rapid Startup Wizard automatically advances
If no changes are made to the Date and Time Settings page of the
Rapid Startup Wizard, the page will automatically advance to the
next page of the Rapid Startup Wizard after one minute. This
occurs to retain the appropriate time on the system.
Renaming host forces a restart where the restart page does
not refresh
When renaming the host or altering the host name in the Rapid
Startup Wizard, the restart page does not refresh to the Welcome
page. To resolve the issue, retype the new host name in the
address bar on port 3202.
Altering the Network interface from DHCP to static causes the
page not to return
If the Web UI is used to alter the IP settings of the port from
which you are managing, the host will be unreachable from the
current address. When this happens, the network interface page
buttons become grayed out and the page does not return,
although the settings take affect. To access the Web UI again,
close and open the browser and navigate to the newly identified
management port.
Managing NTFS Mount points
There is currently no facility for managing NTFS mount points
in the Web UI. To create or manage NTFS mount points, you
must use Remote Desktop. To start Remote Desktop, select
Maintenance > Remote Desktop on the navigation menu.
HP StorageWorks NAS 1200s Release Notes 11
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Volume mount points are improperly displayed on Volume
page
The path separator character '/' from volume mount point paths is
not displayed on the volumes page. Consequently, a volume
mount point of c:\fdrive will be displayed as c:fdrive on
the volume page of the Web UI.
Default Username and Passwords
The default username and password for administration of the
server either through the Web UI or the console is:
Username: Administrator
Password: hpinvent
Web UI continues to display Orphaned Shares
In Windows Storage Server 2003, deleting a disk that contains a
share leaves an orphaned share on the file system. Orphaned
shares will continue to be displayed in the Web UI until removed
or until the system or service is restarted.
RESOLUTION
There are three methods for removing orphaned CIFS and NFS
shares from the system. Methods one and two cause an
interruption in service.
1. Restart the Server service:
a. Open the web interface to the 1200s:
b. Click Maintenance > Remote Desktop and log in.
c. Right-click My Computer and choose Manage.
d. Open the Services portion of the management tree.
e. Right-click Server and select Restart.
2. Restart the 1200s:
12 HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

a. Open the web interface.
b. Browse to Maintenance > Shutdown > Restart.
c. Click OK to restart the 1200s.
3. Rebuild the share drive and share folder, then remove each
share.
a. Open the web interface to the 1200s.
b. Click Maintenance > Remote Desktop and log in.
c. Create a disk and map it to the same drive letter as the
orphaned share.
d. Recreate the path to the orphaned share.
e. Delete the share.
If the orphaned share was also an FTP Share:
1. Click the NAS Management console found on the desktop.
2. Expand Core Operating System.
3. Expand Internet Information Services.
4. Expand the NAS machine name.
5. Expand the Default FTP site tab.
6. Right-click the name of the share to delete.
7. Choose Delete.
If the orphaned share was also an HTTP Share:
1. Click the NAS Management console found on the desktop.
2. Expand Core Operating System.
3. Expand Internet Information Services.
4. Expand the NAS machine name.
5. Expand the Shares tab.
6. Right-click the name of the share to delete.
7. Choose Delete.
HP StorageWorks NAS 1200s Release Notes 13
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Active HTML Storage Reports do not display file
information properly
When the Storage Reports format is set as Active HTML, the
report will not show any file information when opened with
Internet Explorer. Set the Storage Report format to standard
HTML to view the entire contents of the report.
List boxes do not scroll properly
Some versions of IE will fail to scroll through list boxes that are
scrolled out of view from the browser window and then scrolled
back into view. If this occurs, simply maximize the browser
window so that the entire list box is displayed.
DFS Root does not update on file share page
If a DFS root is created and enabled by default on shares, then
later recreated under a new name, the File Share page does not
update the DFS local root information and attempts to create
DFS entries under the old name. To correct this issue, access the
Distributed File System Properties page, update the default DFS
information, and click OK. The file share page will now contain
the proper DFS information.
FAT & FAT32 volumes are not displayed on the Volumes main
page
Since the Disks >Volumes main page of the Web UI can only
manage NTFS volumes, the page only displays NTFS volumes.
14 HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

HTTP Access is denied even though protocol is listed as
Running
In the Shares > Sharing Protocols page of the Web UI, the
HTTP protocol may be listed as "Running" and "Automatic,"
even though the security settings disable access. To resolve the
issue, select Shares > Sharing Protocols > Select http >
Properties > Security from the Web UI. Set the appropriate
level of security to enable access.
Microsoft Storage Server 2003
Incorrect error when file screening is implemented under
Storage Manager
If file screening is enabled on a volume or directory for a
particular file type and a file transfer to that volume is attempted
of the restricted type, an inappropriate error message is returned
to the user. The user receives a Not enough free disk
space error message when disk space is indeed available, the
file is simply blocked.
Cannot connect to AppleShare from a MacIntosh machine
Using a Mac OS X machine when accessing a NAS share returns
an error indicating:
No file services are available at the URL
afp://IPaddress. Try again later or try a
different URL (server returned error-5002.
If the client authentication method is set to MS + Appletalk,
clear text on the client and the operation will succeed.
HP StorageWorks NAS 1200s Release Notes 15
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM

Quick Restore Process
The Quick Restore DVD restores the NAS 1200s to its factory
default state.
CAUTION: The NAS Quick Restore will erase all data on the
system drives. Refer to the HP StorageWorks NAS Administration
Guide and the HP StorageWorks NAS Installation Guide for
information on backing up data prior to performing a Quick
Restore procedure..
Supported USB DVD Drives
This Quick Restore DVD is intended for DVD drives that have a
manually loading tray. If your DVD drive has an automatic tray,
ensure that the DVD is removed when it is ejected. Please refer
to the HP StorageWorks NAS 1200s QuickSpecs for a list of
supported USB DVD Drives.
Drive Configuration Hangs
The Quick Restore process includes a step to configure the
RAID 5 Data volume. The step may hang if the USB DVD drive
is disconnected before the entire Quick Restore process is
finished. The step takes approximately 30 minutes to complete.
If this step exceeds 30 minutes, the system should be restarted so
that the Quick Restore process can complete. To restart the
system, press the Windows key, then select Shut Down >
Restart
16 HP StorageWorks NAS 1200s Release Notes
HP CONFIDENTIAL
Writer: Ron Reisdorf File Name: 352556-001
Codename: Rambler Part Number: 352556-001 Last Saved On: 11/7/03 12:17 PM