HP 330834-B21 - StorageWorks Ultrium 460 Tape Library Drive... User manual

getting started guide
hp StorageWorks
Ultrium tape drive
internal model
Ultrium 230i, 460i, 960i

open this flap for quick
start installation poster

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Internal drives - contents
Pre-Installation
Before you start page 3
Backup software and drivers page 5
Using the CD-ROM page 7
Installing the tape drive
Step 1: Check the SCSI connection page 9
Step 2: Check the drive’s SCSI ID page 11
Step 3: Prepare the mounting bay page 13
Step 4: Attach mounting hardware page 15
Step 5: Install the drive page 17
Step 6: Attach power and SCSI cables page 19
Step 7: Secure the drive page 21
Step 8: Verify installation page 23
Using the tape drive
Your HP StorageWorks Ultrium tape drive page 25
Use the correct media page 27
Register your tape drive page 29
Using HP OBDR page 31
Diagnostic tools page 33
Optimizing performance page 35
Troubleshooting page 37
Understanding the LEDs page 42
Problems with cartridges page 46
Other sources of information page 48
Replacing your tape drive page 49
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Copyright © 2000-2004 by Hewlett-Packard Limited.
July 2004
Part Number: Q1538-90905
Hewlett-Packard Company makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use
of this material.
This document contains proprietary information, which is protected by copyright. No part of
this document may be photocopied, reproduced, or translated to another language without
the prior written consent of Hewlett-Packard. The information contained in this document is
subject to change without notice.
Linear Tape-Open, Ultrium, Ultrium Logo, Ultrium and Ultrium Logo are U.S. trademarks of HP,
IBM and Certance (previously Seagate).
Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390;
5,506,580; held by Hi/fn, Inc.
Microsoft®, MS-DOS®, MS Windows®, Windows®and Windows NT®are U.S.
registered trademarks of Microsoft Corporation.
UNIX®is a registered trademark of The Open Group.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions
contained herein. The information is provided ”as is” without warranty of any kind and is
subject to change without notice. The warranties for Hewlett-Packard Company products are
set forth in the express limited warranty statements for such products. Nothing herein should
be construed as constituting an additional warranty.
Printed in the U.K.
Product Details
Write your tape drive details here so you can find them easily if you need them. The model name is on the
front of the drive and the product and serial numbers are on a label on the bottom of the drive.
Model (type of drive):
Model (number):
Serial (number):
Date purchased/installed:
SCSI ID:
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Before you start
HP StorageWorks Ultrium tape drives are designed to operate on a low voltage differential
SCSI bus (LVDS). This guide describes how to install:
•HP StorageWorks Ultrium 960 tape drives, high-performance Ultra 320 SCSI devices with
a maximum burst transfer speed of 320 MB/second.
•HP StorageWorks Ultrium 460 tape drives, high-performance Ultra 160 SCSI devices with
a maximum burst transfer speed of 160 MB/second.
•HP StorageWorks Ultrium 230 tape drives, high-performance Ultra 2 SCSI devices with a
maximum burst transfer speed of 80 MB/second.
Before starting to install your tape drive, you should consider the following:
Which operating systems are supported?
HP StorageWorks Ultrium drives can be connected to servers running under Windows®,
NetWare, HP-UX, Tru64, Linux and several other industry-standard operating systems. Refer to
the “HP StorageWorks Tape Software Compatibility” topic on our World Wide Web site
(www.hp.com/go/connect) for more information about the operating system versions
that are supported.
How do I connect the drive to my server?
The tape drive is installed into a spare drive bay in your server (or into an HP Rack-Mount
Option Kit) and is attached to the SCSI bus of the host server via a spare connection on the
internal SCSI ribbon cable.
You will need a properly installed and configured SCSI host bus adapter (HBA) or a built-in
SCSI controller on your server with a correctly terminated, LVDS-compatible ribbon cable with
a spare 68-pin, high density (HD), wide SCSI connector.
For optimum performance your tape drive should only be connected to a SCSI bus that can
transfer data at a rate that supports the tape drive’s maximum burst transfer speed, see
Table 1, “supported SCSI bus types,” on page 9, and it should be the only device on the SCSI
bus. Do not attach the drive to the same SCSI bus as your disk drive or RAID controller.
How can I check the SCSI bus?
We strongly recommend that you use HP Library & Tape Tools to check your server’s current
SCSI configuration (see “Step 2: Check the drive’s SCSI ID” on page 11)). This will provide
information about the SCSI bus and the SCSI IDs in use.
HP Library & Tape Tools is the recommended diagnostic and support tool for your HP tape
storage product. It is available on the CD shipped with your product or as a free download
from the HP web site and is supported on nearly all major operating systems.
See www.hp.com/support/tapetools for compatibility information, updates and the
latest version of the tool.
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What are the mounting requirements for the tape drive?
Mounting bay
You need one industry-standard, 5¼-inch, full-height bay in which to install the
HP StorageWorks Ultrium tape drive. Power requirements are:
Mounting hardware
For many servers, no mounting tray or rails are required. Devices simply slide into the server’s
chassis and are fixed with screws. Other servers have built-in trays or rails.
Rail kits for a number of industry-standard servers may be available. For more details refer to:
www.hp.com/go/connect.
Some servers use non-standard mounting rails and do not include spares. If this is the case
with your system, you will have to order these accessories from the server manufacturer before
you can install the tape drive.
Airflow requirements
The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute
or 10.08 m3/hour) of air through the tape drive at up to 35 C ambient operation. This rises to
8 cfm for up to 40 C ambient operation.
Ensure that all fans in your server are in place and operational, and make sure that empty
bays have the appropriate blanking plates installed so that airflow is maintained.
Do I need additional items for installation?
• You may also need mounting hardware. See above.
• If you do not have a spare, suitably rated SCSI connector on your server, you must install a
new HBA (also known as a SCSI card). The SCSI bus rating should match or be higher than
the SCSI rating of your tape drive. See Table 1, “supported SCSI bus types,” on page 9 for
recommended HBAs. For specific details relevant to your server model please refer to
www.hp.com/go/connect. You will need to purchase and install the new HBA into an
unused, 64-bit PCI expansion slot within your server before installing your tape drive. (The
kit can also be installed in a 32-bit PCI expansion slot, but this will limit performance on
higher-performance drives, such as Ultrium 960.)
Voltage Typical Current Maximum Current
Ultrium 460 Ultrium 230
5 V 3.2 A 5.2 A 6.3 A
12 V 0.7 A 0.7 A 2.75 A
Refer to our World Wide Web site for recommended products, configurations and ordering
information: www.hp.com/go/connect or www.hp.com/support/ultrium.
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Backup software and drivers
Backup software
For optimum performance it is important to use a backup application that is appropriate for
your system’s configuration. In a direct attach configuration, where the tape drive is attached
to a standalone server, you can use backup software that is designed for a single-server
environment. In network configurations you will need backup software that supports enterprise
environments. HP, Veritas, Yosemite, Legato and Computer Associates all provide suitable
products. Further details about these and other products that may be appropriate can be
found on our connectivity web site.
1Go to our connectivity web site: www.hp.com/go/connect.
2Select software compatibility.
3Select your combination of operating system and tape drive model in the table. A list of
supported backup applications is displayed. This will also tell you whether your configuration
is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium
tape drives support HP OBDR. However, you can only use this feature, if your system
configuration and backup application also support it. See “Using HP OBDR” on page 31.)
4Make sure you have a backup application that supports your HP StorageWorks Ultrium tape
drive and download any upgrades or patches, if required.
Drivers
Windows users
After you connect the tape drive, insert the HP StorageWorks Tape CD-ROM and follow the
link to download the HP driver from our web site: www.hp.com/support, see “Step 8:
Verify installation” on page 23. Refer to the accompanying README file for specific
installation instructions for Windows 2000, Windows XP and Windows Server 2003 drivers.
Note: We recommend that you install drivers from the web link on the CD-ROM rather than
the Windows Hardware Installation Wizard, because you can also use HP Library & Tape
Tools software on the CD-ROM to verify that your installation is correct (see “Step 8: Verify
installation” on page 23). If you do not have internet access, you can also install drivers
directly from the HP StorageWorks Tape CD-ROM, but these may not be the latest versions
available.
UNIX and OpenVMS users
The recommended backup applications use the operating system’s standard, built-in device
drivers. To upgrade drivers we recommend that you patch to the latest version of the operating
system, following the instructions in the patch documentation.You will also find information
about configuring device files in the Configuration Guides on the CD-ROM.
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install your
product
buy media
online
troubleshoot
with L&TT
learn about
your product
register your
product
Figure 1: the
HP StorageWorks Tape CD-ROM
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Using the CD-ROM
The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive
with utilities for getting the best performance from your tape drive.
Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and
to verify and troubleshoot performance after installation. It helps you to:
• Install your product, which includes access to drivers, an installation check, and
performance information and tools
• Learn about your product, which includes an online User’s Guide and UNIX and OpenVMS
Configuration Guides.
• Register you product
•Buymediaonline
• Troubleshoot with HP Library & Tape Tools.
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Figure 2: checking the SCSI connection
SCSI ribbon
cable
68-pin internal
LVD/SE connector
SCSI HBA
SCSI ribbon
cable
50-pin internal SE
connector
(Do not use)
68-pin internal
SE connector
(Do not use)
tape drive
The example shows an
Adaptec 29160 HBA
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Step 1: Check the SCSI connection
Use the following questions to help you check your SCSI connection. Most users can use HP
Library & Tape Tools to check the SCSI bus, see page 33. If you answer ‘Yes’ to all these
questions, you are ready to install your tape drive. If you answer ‘No’, you will probably need
to purchase and install additional items.
For product details, go to www.hp.com/go/connect.
table 1: supported SCSI bus types
Note If you attach your drive to a higher-rated SCSI bus, the internal SCSI cable should be of the
same specification as the SCSI HBA. For example, if you connect an Ultrium 460 to an Ultra
320 bus, make sure that the internal cable supports Ultra 320.
SCSI Bus Type Transfer Speed Recommended for
960 460 230
Ultra 320 LVD Up to 320 MB/s Yes, one drive
only per bus
Yes, for up to two
460 drives per bus
Yes
Ultra 160 LVD Up to 160 MB/s Acceptable Yes, one drive only
per bus
Yes, for up to two
230 drives per bus
Ultra 2 LVD Up to 80 MB/s No Acceptable Yes, one drive only
per bus
Single-ended,
wide
Up to 40 MB/s No No Acceptable, but it will
restrict performance.
Do not connect to a narrow SCSI bus.
High Voltage
Differential
Up to 40 MB/s No. The drive will not work and you may damage the drive or
controller.
1Is there a spare SCSI port on
the server’s internal SCSI
bus?
3Will the drive be the only
device on the bus? This is the
recommended configuration.
Do not connect to a RAID
controller channel.
2Does the SCSI bus type
match the drive type, Ultra
320 for Ultrium 960, Ultra
160 for Ultrium 460, Ultra 2
for Ultrium 230?
(Make sure the ribbon cable
is terminated. See page 19.)
Performance may be impaired,
depending upon the tape drive model
and SCSI bus. Ultrium 960 drives
should always be on a dedicated bus.
See table below.
Performance may be impaired.
Consider replacing your card with one
of the recommended HBAs. See table
below.
Purchase and install one of the
recommended HBAs into an unused
64-bit PCI expansion slot. See table
below.
No?
Yes?
Yes?
No?
No?
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9
13
2
2418NC 2418NC 2418NC
2418NC 2418NC
35
Figure 3: checking the SCSI ID
(Default)
Example SCSI IDs
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Step 2: Check the drive’s SCSI ID
1Determine whether you need to change the SCSI ID from the default of 3.
For most operating systems you can run HP Library & Tape Tools from the HP StorageWorks
Tape CD-ROM to check your computer’s SCSI configuration. This will provide information
about the SCSI bus and the SCSI IDs currently in use. To do this, select the ‘troubleshoot with
L&TT’ option from the CDROM menu. (See also page 33.)
For UNIX systems, check the UNIX Configuration Guide on the HP StorageWorks Tape
CD-ROM, for instructions on how to determine the SCSI IDs of existing devices.
Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if
possible. If not, to equalize the electromagnetic charges, touch a bare metal part of the server
(such as the back plate) before you remove the tape drive from its bag.
2Change the tape drive’s SCSI ID, if necessary.
The SCSI ID is set using jumpers on a set of pins at the rear of the drive. Move the jumpers
carefully to the pattern corresponding to the ID you want, see Figure 3. Spare jumpers are
provided with the drive.
Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3, but it can be
assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the
SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk.
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Figure 4b: preparing mounting bay in a typical HP Proliant server
Figure 4a: preparing mounting bay in a typical HP AlphaServer
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Step 3: Prepare the mounting bay
Warning To avoid personal injury or damage to the server or tape drive, ensure that the server is
disconnected from the mains power supply while you install the drive.
Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if
one is available. If not, after you have disconnected power from the server and removed the
cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive
before installing it.
1Assemble the necessary tools and materials:
• Phillips screwdriver
• Flat-bladed screwdriver (if your server uses slotted screws)
• Torx screwdriver (if your server uses torx screws)
• Your server manuals (for reference during installation)
2Perform a normal system shutdown and turn off the server and any connected peripherals.
3Remove the cover and front panel from the server, as detailed in your server’s documentation.
As you work inside the server, you may have to disconnect the SCSI cable or power cable
from other devices to maneuver the new drive into place. If you have to do this, make a note
of their position and connections so you can put them back correctly later.
4Remove the front filler panel from a full-height, 5¼-inch bay of your server, as illustrated. With
some servers, such as the HP AlphaServer ES40, you must also remove the half-height device
divider.
The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute
or 10.08 m3/hour) of air through the tape drive at up to 35 C ambient operation. This rises
to 8 cfm for up to 40 C ambient operation. Ensure that empty bays have the appropriate
blanking plates installed so that airflow is maintained.
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Figure 5a: attaching mounting rails in a typical HP ProLiant 530 or 570 server
Figure 5b: attaching mounting screws in a typical HP ProLiant 350 or 370 server
M3 mounting
screws (ML350)
M3 offset mounting
screws (ML370)
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Step 4: Attach mounting hardware
If your server requires special rails or other hardware to install the tape drive, mount them on
the tape drive in this step.
If your server does not require special mounting hardware, proceed to “Step 5: Install the
drive” on page 17 now. For example, HP AlphaServers do not require special mounting
hardware.
HP ProLiant servers
Different models of server require different mounting methods. The server may also
incorporate a locking mechanism to hold the tape drive in place. See “Step 7: Secure the
drive” on page 21.
Please check your HP ProLiant server documentation to ascertain the correct method of
mounting, and to check whether mounting hardware is provided with the server.
Mounting rails
Some HP ProLiant servers, such as ML530 and ML570, require mounting rails. These may be
metal or plastic rails attached to the server's drive bay filler panel.
1Use a regular Phillips screwdriver to attach the appropriate rails. Use the M3 screws provided
with the tape drive, as shown in Figure 5a.
Ensure you do use the M3 screws provided - the rails may be attached to the filler panel by
screws of a different thread/size type and these should not be used. If in doubt, refer to your
HP ProLiant server documentation.
Mounting screws
Other HP ProLiant server models, such as ML350 and ML370, only require the use of special
locating screws with no mounting rail.
1Use a T8 Torx screwdriver to attach the appropriate screws. You may need to purchase the
M3 screws separately. Position the screws, as shown in Figure 5b.
• HP ProLiant ML350: Use M3 mounting screws. These have a thicker head than the standard
M3 screws.
• HP ProLiant ML370: Use M3 offset mounting screws. These have a thick offset piece and a
thicker head than the standard M3 screws.
Other servers
1Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for
instructions.
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Figure 6: installing the drive
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