HP Surestore E Tape Library Model 2/20 User manual

hp surestore
tape library
2/20, 4/40,
6/60, 8/80, and
10/100 series
user’s guide

2/20, 4/40,
6/60, 8/80, and
10/100 series
hp surestore tape library
user guide
Product Number: C9521-90002
Edition 5
June 2002
© 2002 Hewlett-Packard Company

2Notice hp surestore tape library
Notice
This document contains information that is
protected by copyright. All rights are reserved.
No part of this document may be photocopied,
reproduced, or translated into another
language. The information contained in this
document is subject to change without notice.
Typographical Conventions
and Terms
Bold: Menu choices and screens on the
library.
[Bold]: Soft keys to press on the library.
Computer: Host and SCSI commands.
Emphasis: Draws attention to items within
text.
This table format indicates the menus you need
to enter on the library front panel:
Note Notes explain significant concepts
or operating instructions.
Caution Cautions call attention to an
operating procedure or practice
that could damage the product if
not correctly performed. Do not
proceed until you understand and
meet these required conditions.
WARNING Warnings call attention to a
procedure or practice that could
result in personal injury if not
correctly performed. Do not
proceed until you fully understand
and meet the required conditions.
In This Manual
Chapter 1 Installing the Library: Describes
how to install, rackmount, connect,
and power on the library.
Chapter 2 Operating the Library: Describes
the front panel menu structure,
menu trees, and drive and tape
operations.
Chapter 3 Library Administration: Describes
configuration options, diagnostic
tests, and retrieving information
about the library.
Chapter 4 Troubleshooting and Diagnostics:
Describes how to troubleshoot
library problems, resolve error
conditions, and use HP diagnostic
tools.
Chapter 5 Replacing Parts and Upgrading
Firmware: Describes how to
replace library components and
upgrade library and drive
firmware.
Appendix A Technical specifications: Describes
environmental, library, physical,
SCSI cable, and Fibre Channel
cable specifications.
Appendix B Customer Support: Includes
support information for the library.
Appendix C Error Code Reference: Includes
hard error codes for the library
and suggestions for recovery.
Main Menu -> Operations -> Mailslot Access

hp surestore tape library Revision History 3
Glossary Glossary: Includes technical terms
used in this manual.
Revision History
Edition 1 June 1999: C7200-90000
Initial release.
Edition 2 April 2000: C7200-90011
Updated Fibre Channel, remote
management card, and front
panel information.
Edition 3 December 2000: C9521-90000
Added the reader comment sheet
and references to the HP Tape
Library & Autoloader Drive
Manual. Updated the
troubleshooting procedures,
technical specifications, Fibre
Channel configuration, remote
management card features,
mailslot options, and front panel
information.
Edition 4 December 2001: C9190-90000
Revised the format to include HP’s
branding standards. Added an
illustration of the accessory kit,
modified the model description to
reference slot capacity, and added
more information on Support
Packs and the HP Library & Tape
Tools diagnostic tool. Deleted the
Fibre Channel overview appendix
and added additional replacement
procedures for the cosmetics and
power supply.
Edition 5 June 2002: C9521-90002
Added information for the 8/80
and 10/100 series tape libraries,
drives and media, front panel
magazine access, and library
error codes.
Updates
For the most current version of this manual, and
other information regarding your tape library,
visit the HP Customer Care website:
http://www.hp.com/go/support

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5
Notice 2
Typographical Conventions and Terms 2
In This Manual 2
Revision History 3
Updates 3
Chapter 1 Installing the Library 11
Chapter Overview 11
Identifying Product Components 12
Choosing a Location 14
Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17
Tools and Parts 17
Rackmounting the Library 19
Preparing the Host for Installation 31
Connecting and Powering on the Library 32
Library Back Panel 33
SCSI Cable Connections 34
Fibre Channel Cable Connections 41
Verifying the Host Configuration 50
Backup Software Compatibility 50
Using HP Library & Tape Tools 50
Windows NT 51
Windows 2000 51
Sun Solaris 52
HP-UX and MPE/iX 52
Getting Started 53
Moving or Shipping the Library 54
Chapter 2 Operating the Library 59
contents

6
Chapter Overview 59
Front Panel Overview 60
Status Bar 61
Nesting 63
Understanding the Menu Structure 64
Using Tapes 65
Mixed Media 66
Media Migration 67
HP Library & Tape Tools 67
Service Provider 68
Using HP Ultrium Cartridges 69
Maintaining Ultrium Cartridges 69
Write-Protecting Ultrium Cartridges 70
Using Ultrium Cartridge Bar Code Labels 71
Ordering Ultrium Cartridges and Bar Code Labels 72
Using Ultrium Cleaning Cartridges 73
Using DLT Tape Cartridges 74
Inspecting DLT Cartridges 74
Write-Protecting DLT Cartridges 76
Using DLT Cartridge Bar Code Labels 77
Ordering DLT Cartridges and Bar Code Labels 79
Using DLT Cleaning Cartridges 80
Accessing Tapes in the Library 81
Magazine Access 81
Mailslot Access 85
Drive and Tape Operations 86
Loading a Tape Into a Drive 86
Unloading a Tape from the Drive 87
Cleaning a Drive 87
Moving Tapes Between Slots 88
Chapter 3 Library Administration 89
Chapter Overview 89
Configuring the Library 90
Enabling and Changing the Password 92
Configuring the Mailslot 93
Using the Remote Management Card 96
Overview 96
Dynamic Host Configuration Protocol (DHCP) 97
BOOTP 98

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Management Programs 98
Configuring the Remote Management Card 99
Retrieving Information about the Remote Management Card 101
Configuring the Library for Fibre Channel 102
Configuration 102
Retrieving information about Fibre Channel 105
Setting SCSI IDs 106
Setting the Date and Time 108
Retrieving Library Information 110
Library Information 110
Drive Information 112
Configuration Information 112
Date and Time 113
Firmware Revisions 113
Power Supplies 113
Chapter 4 Troubleshooting and Diagnostics 115
Chapter Overview 115
Troubleshooting Overview 116
Understanding Error Types 117
Understanding Error States 118
Soft (Recovered) Errors 118
Partial Availability State 120
Hard (Unrecovered) Errors 126
Host Software and Media Errors 128
Backup Software Errors 129
Interpreting Library LEDs 130
Troubleshooting Common Problems 140
Manually Rewinding a Stuck DLT Tape 151
Removing a Stuck DLT Tape 152
Diagnostic Support Tools 154
HP Library & Tape Tools 154
Support Tools Manager and Sysdiag 155
Running Library Diagnostic Tests 156
Chapter 5 Replacing Parts and Upgrading Firmware 159
Chapter Overview 159

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Removing and Replacing Cards 160
Removing a Card 160
Replacing a Card 161
Removing and Replacing Drive Modules 162
Unloading a Tape from a Drive 162
Taking a Drive Offline (for on-line drive replacement only) 162
Removing a Drive Module 163
Installing a Drive Module 165
Removing and Replacing the Power Supply 167
Removing the Power Supply 167
Replacing the Power Supply 168
Replacing the Redundant Power Supply 169
Replacing the Redundant Power Supply Module 170
Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 172
Removing and Replacing a Cosmetic Door 174
Removing a Cosmetic Door Face 174
Replacing a Cosmetic Door 174
Upgrading Firmware 176
Checking the Firmware Revision 176
Using HP Library & Tape Tools (library and drive firmware) 177
Using the Remote Management Card (library and LTO drive firmware) 178
Using a Firmware Upgrade Tape (drive firmware only) 179
Appendix A Technical Specifications 181
Appendix Overview 181
Environmental Specifications 182
Library Specifications 183
Physical Specifications 184
Cable Specifications 186
Drive Compatibility Specifications 187
Drive Compatibility 187
Media Compatibility 187
HP Ultrium Drive and Media Specifications 189
DLT Drive and Media Specifications 192
Appendix B Customer Support 195
Appendix Overview 195