HP Surestore E Tape Library Model 2/20 User manual

hp surestore
tape library
2/20, 4/40,
6/60, 8/80, and
10/100 series
user’s guide

2/20, 4/40,
6/60, 8/80, and
10/100 series
hp surestore tape library
user guide
Product Number: C9521-90002
Edition 5
June 2002
© 2002 Hewlett-Packard Company

2Notice hp surestore tape library
Notice
This document contains information that is
protected by copyright. All rights are reserved.
No part of this document may be photocopied,
reproduced, or translated into another
language. The information contained in this
document is subject to change without notice.
Typographical Conventions
and Terms
Bold: Menu choices and screens on the
library.
[Bold]: Soft keys to press on the library.
Computer: Host and SCSI commands.
Emphasis: Draws attention to items within
text.
This table format indicates the menus you need
to enter on the library front panel:
Note Notes explain significant concepts
or operating instructions.
Caution Cautions call attention to an
operating procedure or practice
that could damage the product if
not correctly performed. Do not
proceed until you understand and
meet these required conditions.
WARNING Warnings call attention to a
procedure or practice that could
result in personal injury if not
correctly performed. Do not
proceed until you fully understand
and meet the required conditions.
In This Manual
Chapter 1 Installing the Library: Describes
how to install, rackmount, connect,
and power on the library.
Chapter 2 Operating the Library: Describes
the front panel menu structure,
menu trees, and drive and tape
operations.
Chapter 3 Library Administration: Describes
configuration options, diagnostic
tests, and retrieving information
about the library.
Chapter 4 Troubleshooting and Diagnostics:
Describes how to troubleshoot
library problems, resolve error
conditions, and use HP diagnostic
tools.
Chapter 5 Replacing Parts and Upgrading
Firmware: Describes how to
replace library components and
upgrade library and drive
firmware.
Appendix A Technical specifications: Describes
environmental, library, physical,
SCSI cable, and Fibre Channel
cable specifications.
Appendix B Customer Support: Includes
support information for the library.
Appendix C Error Code Reference: Includes
hard error codes for the library
and suggestions for recovery.
Main Menu -> Operations -> Mailslot Access

hp surestore tape library Revision History 3
Glossary Glossary: Includes technical terms
used in this manual.
Revision History
Edition 1 June 1999: C7200-90000
Initial release.
Edition 2 April 2000: C7200-90011
Updated Fibre Channel, remote
management card, and front
panel information.
Edition 3 December 2000: C9521-90000
Added the reader comment sheet
and references to the HP Tape
Library & Autoloader Drive
Manual. Updated the
troubleshooting procedures,
technical specifications, Fibre
Channel configuration, remote
management card features,
mailslot options, and front panel
information.
Edition 4 December 2001: C9190-90000
Revised the format to include HP’s
branding standards. Added an
illustration of the accessory kit,
modified the model description to
reference slot capacity, and added
more information on Support
Packs and the HP Library & Tape
Tools diagnostic tool. Deleted the
Fibre Channel overview appendix
and added additional replacement
procedures for the cosmetics and
power supply.
Edition 5 June 2002: C9521-90002
Added information for the 8/80
and 10/100 series tape libraries,
drives and media, front panel
magazine access, and library
error codes.
Updates
For the most current version of this manual, and
other information regarding your tape library,
visit the HP Customer Care website:
http://www.hp.com/go/support

4 Updates hp surestore tape library

5
Notice 2
Typographical Conventions and Terms 2
In This Manual 2
Revision History 3
Updates 3
Chapter 1 Installing the Library 11
Chapter Overview 11
Identifying Product Components 12
Choosing a Location 14
Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17
Tools and Parts 17
Rackmounting the Library 19
Preparing the Host for Installation 31
Connecting and Powering on the Library 32
Library Back Panel 33
SCSI Cable Connections 34
Fibre Channel Cable Connections 41
Verifying the Host Configuration 50
Backup Software Compatibility 50
Using HP Library & Tape Tools 50
Windows NT 51
Windows 2000 51
Sun Solaris 52
HP-UX and MPE/iX 52
Getting Started 53
Moving or Shipping the Library 54
Chapter 2 Operating the Library 59
contents

6
Chapter Overview 59
Front Panel Overview 60
Status Bar 61
Nesting 63
Understanding the Menu Structure 64
Using Tapes 65
Mixed Media 66
Media Migration 67
HP Library & Tape Tools 67
Service Provider 68
Using HP Ultrium Cartridges 69
Maintaining Ultrium Cartridges 69
Write-Protecting Ultrium Cartridges 70
Using Ultrium Cartridge Bar Code Labels 71
Ordering Ultrium Cartridges and Bar Code Labels 72
Using Ultrium Cleaning Cartridges 73
Using DLT Tape Cartridges 74
Inspecting DLT Cartridges 74
Write-Protecting DLT Cartridges 76
Using DLT Cartridge Bar Code Labels 77
Ordering DLT Cartridges and Bar Code Labels 79
Using DLT Cleaning Cartridges 80
Accessing Tapes in the Library 81
Magazine Access 81
Mailslot Access 85
Drive and Tape Operations 86
Loading a Tape Into a Drive 86
Unloading a Tape from the Drive 87
Cleaning a Drive 87
Moving Tapes Between Slots 88
Chapter 3 Library Administration 89
Chapter Overview 89
Configuring the Library 90
Enabling and Changing the Password 92
Configuring the Mailslot 93
Using the Remote Management Card 96
Overview 96
Dynamic Host Configuration Protocol (DHCP) 97
BOOTP 98

7
Management Programs 98
Configuring the Remote Management Card 99
Retrieving Information about the Remote Management Card 101
Configuring the Library for Fibre Channel 102
Configuration 102
Retrieving information about Fibre Channel 105
Setting SCSI IDs 106
Setting the Date and Time 108
Retrieving Library Information 110
Library Information 110
Drive Information 112
Configuration Information 112
Date and Time 113
Firmware Revisions 113
Power Supplies 113
Chapter 4 Troubleshooting and Diagnostics 115
Chapter Overview 115
Troubleshooting Overview 116
Understanding Error Types 117
Understanding Error States 118
Soft (Recovered) Errors 118
Partial Availability State 120
Hard (Unrecovered) Errors 126
Host Software and Media Errors 128
Backup Software Errors 129
Interpreting Library LEDs 130
Troubleshooting Common Problems 140
Manually Rewinding a Stuck DLT Tape 151
Removing a Stuck DLT Tape 152
Diagnostic Support Tools 154
HP Library & Tape Tools 154
Support Tools Manager and Sysdiag 155
Running Library Diagnostic Tests 156
Chapter 5 Replacing Parts and Upgrading Firmware 159
Chapter Overview 159

8
Removing and Replacing Cards 160
Removing a Card 160
Replacing a Card 161
Removing and Replacing Drive Modules 162
Unloading a Tape from a Drive 162
Taking a Drive Offline (for on-line drive replacement only) 162
Removing a Drive Module 163
Installing a Drive Module 165
Removing and Replacing the Power Supply 167
Removing the Power Supply 167
Replacing the Power Supply 168
Replacing the Redundant Power Supply 169
Replacing the Redundant Power Supply Module 170
Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 172
Removing and Replacing a Cosmetic Door 174
Removing a Cosmetic Door Face 174
Replacing a Cosmetic Door 174
Upgrading Firmware 176
Checking the Firmware Revision 176
Using HP Library & Tape Tools (library and drive firmware) 177
Using the Remote Management Card (library and LTO drive firmware) 178
Using a Firmware Upgrade Tape (drive firmware only) 179
Appendix A Technical Specifications 181
Appendix Overview 181
Environmental Specifications 182
Library Specifications 183
Physical Specifications 184
Cable Specifications 186
Drive Compatibility Specifications 187
Drive Compatibility 187
Media Compatibility 187
HP Ultrium Drive and Media Specifications 189
DLT Drive and Media Specifications 192
Appendix B Customer Support 195
Appendix Overview 195

9
Registering Your Product 196
Support Services 197
SupportPacks 197
Service Contracts 199
Backup Software Support 201
Contacting HP Customer Support 202
Information Needed for Support 202
Telephone Support 203
North and South America 203
European Customer Support Centers 204
Asia Pacific Customer Support Centers 205
Elsewhere 206
Warranty Information 207
Appendix C Error Code Reference 209
Library Error Codes 209
glossary 221

10

Chapter Overview 11
Installing the Library
Chapter Overview
This chapter describes the following:
■Identifying Product Components on page 12
■Choosing a Location on page 14
■Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack on
page 17
■Preparing the Host for Installation on page 31
■Connecting and Powering on the Library on page 32
■Verifying the Host Configuration on page 50
■Getting Started on page 53
■Moving or Shipping the Library on page 54
1

12 Identifying Product Components Chapter 1
Identifying Product Components
The components listed in Table 1 may be supplied with the library, depending
on the library configuration.
Note Visit http://www.hp.com/go/support for additional information
on the HP Library & Tape Tools diagnostic utility, backup
software compatibility information, accessories, and upgrade
kits.
Table 1 Accessories
Callout
Number Component Description
1 SCSI interface cable(s) Four-meter SCSI cable(s) with 68-pin high-density connectors.
2 SCSI jumper cable(s) 68-pin VHD (Very High Density) cable that connects the
library controller or Fibre Channel controller to a drive.
3 Fibre Channel cable(s) Optical short-wave cable (16 meters) that connects the Fibre
Channel controller to the host, hub, or switch (for Fibre
Channel configurations).
4 Label kit Bar code labels for data and cleaning cartridges, and
reordering information.
5 Power cord(s) Localized power cord(s).
6 SCSI terminator(s) 68-pin high-density SCSI terminator (HVDS or LVDS) to
terminate the SCSI chain.
7 Fibre Channel GBIC Connects the Fibre Channel cable to the host, hub, or switch
when necessary.
8 Data cartridge Data cartridge included for data backup.
9 Cleaning cartridge Cleaning cartridge used when cleaning a drive.
10 User’s Guide Printed English user’s guide describing installation,
operations, and troubleshooting information.

Chapter 1 Identifying Product Components 13
Chapter 1
Figure 1 Accessories
Note Your cables may look different from those in Figure 1. Cable
types vary depending on library model.
11 Regulatory Insert Contains safety and regulatory information.
12 Quick setup poster Overview of installation and configuration procedures.
N/A Miscellaneous
information
May include data sheets, upgrade information, product
information, and additional promotions.
Table 1 Accessories
Callout
Number Component Description
1
2
3
5
67
8
9
10
10
12
12
411
11

14 Choosing a Location Chapter 1
Choosing a Location
Choose a location that meets the criteria listed in Table 2. For additional
specifications, refer to Technical Specifications on page 181.
Table 2 Location Criteria
Room temperature 10-35º C (50-95º F)
Power source ■AC power voltage: 100-127 V or 200-240 V
■Line frequency: 50-60 Hz
■A dedicated circuit is required.
Caution: The AC power cord is the library’s main AC disconnect device and
must be easily accessible at all times.
LAN connection Locate the library near a LAN connection for connecting the RMC (remote
management card).
Library power
consumption
2/20 series
4/40 series
6/60 series
8/80 series
10/100 series
Max: 200W
Max: 375W
Max: 560W
Max: 725W
Max: 1,200W
Air quality Minimal sources of particulate contamination. Avoid areas near frequently used
doors and walkways, stacks of supplies that collect dust, and smoke-filled rooms.
Caution: Excessive dust and debris can damage tapes and tape drives.
Humidity 20-80% RH

Chapter 1 Choosing a Location 15
Chapter 1
Clearance 2/20, 4/40, and 6/60 series stand-alone configurations — located on or
below a table:
Back: 56 cm (22 in) for cooling and service.
Front: 86 cm (34 in) for operator access.
Sides: 56 cm (22 in) for removal of the external cover.
2/20, 4/40, and 6/60 series rackmounted configurations:
Back: 61 cm (24 in) minimum to allow adequate room for service
access.
Front: 86 cm (34 in) for operator access.
Sides: 56 cm (22 in) minimum
Height: For ease of use and optimum safety, the top of the library
should be mounted approximately 120 cm (48 in) above the
floor.
8/80 and 10/100 series tape libraries
Back: 56 cm (22 in) minimum
Front: 191 cm (75 in) minimum
Sides: 5 cm (2 in) minimum
Floor rating For 8/80 and 10/100 series tape libraries only.
A fully loaded library can weigh up to 325 kg (715 lbs). Each caster supports
up to 96 kg (213 lbs). To support the weight exerted on the floor by the casters,
the floor rating must meet or exceed 1,694 kg per square meter (347 lbs per
square foot).
Tip rating For 8/80 and 10/100 series libraries only.
Do not tip the library more than 10°. Ensure that the location for the library has
a level surface.
Table 2 Location Criteria

16 Choosing a Location Chapter 1
Rack location
requirements
For 8/80 and 10/100 series libraries only.
Refer to the Rack Systems User’s Manual (included with the accessory kit or
available at http://www.hp.com/racksolutions) for more information on
installing the rack. This information includes: using the anti-tip mechanism,
securing the rack to the floor, and weight/space requirements.
Table 2 Location Criteria

Chapter 1 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17
Chapter 1
Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack
The instructions in this section apply to 2/20, 4/40, and 6/60 series libraries
mounted in a standard 19-inch rack with a depth between 24 and 34 inches.
Caution Make sure that the rack and all equipment mounted in the rack
have a reliable ground connection.
Verify that the total current of the rack components does not
exceed the current rating of the power distribution unit or outlet
receptacles.
WARNING Do not move the library without additional help or an
appropriately rated lift device. The 2/20 series library weighs
40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb).
The 6/60 series library weighs 104 kg (249 lb).
Tools and Parts
Before you begin, ensure that you have the following:
■Phillips #2 screwdriver
■Torx screwdriver with T20 and T25 bits
■1/2-inch open-end wrench

18 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Chapter 1
Figure 2 Rack Kit Parts
Note The rack kit includes extra trim brackets. The smaller flush-mount
trim brackets are used with flush-mount racks. The larger trim
brackets are typically used with older HP racks that have a
55mm bezel depth.
1
2
345
6
78
910
10
11
11
12
12
13
13
1 Upper left rail (1) 8 Flush-mount trim brackets (2)
2 Upper right rail (1) 9 2/20 series stop bracket (1)
3 Lower left rail (1) 10 4/40 and 6/60 series stop bracket (1)
4 Lower right rail (1) 11 2/20 series trim brackets (2)
5 10-32 Screws (20) 12 4/40 series trim brackets (2)
6 10-32 Clip nuts (20) 13 6/60 series trim brackets (2)
7 Clip nut template
(3 packaged together, one per model)