HPE ProLiant DL360 Manual

HPE ProLiant DL360 Gen10 Server Maintenance and Service GuideHPE ProLiant DL360 Gen10 Server Maintenance and Service Guide
Part Number: 30-BC3F38A8-407
Published: July 2022
Edition: 17

HPE ProLiant DL360 Gen10 Server Maintenance and Service GuideHPE ProLiant DL360 Gen10 Server Maintenance and Service Guide
AbstractAbstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components
and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 30-BC3F38A8-407
Published: July 2022
Edition: 17
© Copyright 2017-2022 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Intel , Itanium , Optane , Pentium , Xeon , Intel Inside , and the Intel Inside logo are trademarks of Intel Corporation in the U.S. and
other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
SD and microSD are trademarks or registered trademarks of SD-3C in the United States, and other countries or both.
® ® ™ ® ® ®
® ®

Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 Access panel spare parts
1.1.2 PCIe riser cage spare part
1.1.3 PCIe riser blank spare parts
1.1.4 Miscellaneous blank spare parts
1.1.5 Server ear and front bezel spare parts
1.1.6 Rack mounting hardware spare parts
1.1.7 Cable management arm spare parts
1.2 System components
1.2.1 Heatsink spare parts
1.2.2 Processor spare parts
1.2.2.1 First Generation Intel Xeon Scalable Processors
1.2.2.1.1 31XX processor spare parts
1.2.2.1.2 41XX processor spare parts
1.2.2.1.3 51XX processor spare parts
1.2.2.1.4 61xx processor spare parts
1.2.2.1.5 81xx processor spare parts
1.2.2.2 Second Generation Intel Xeon Scalable Processors
1.2.2.2.1 32XX processor spare parts
1.2.2.2.2 42XX processor spare parts
1.2.2.2.3 52XX processor spare parts
1.2.2.2.4 62xx processor spare parts
1.2.2.2.5 82xx processor spare parts
1.2.3 DIMM spare parts
1.2.4 HPE 16GB NVDIMM spare part
1.2.5 Persistent memory module spare parts
1.2.6 Smart Array controller spare parts
1.2.7 PCIe riser board spare parts
1.2.8 FlexibleLOM adapter spare parts
1.2.9 System board assembly spare parts
1.2.10 Expansion board spare parts
1.2.10.1 Host bus adapter spare parts
1.2.10.2 Converged network adapter spare parts
1.2.10.3 InfiniBand adapter spare parts
1.2.10.4 NIC network adapter spare parts
1.2.10.5 SmartNIC network adapter spare part
1.2.10.6 Solid state NVMe/PCIe Add-In-Card spare parts
1.3 Server options
1.3.1 Fan spare parts
1.3.2 Power supply spare parts
1.3.3 Battery and capacitor spare parts

1.3.4 Hot-plug drive spare parts
1.3.5 Solid state NVMe drive spare parts
1.3.6 Solid state M.2 drive spare parts
1.3.7 Solid state SAS drive spare parts
1.3.8 Solid state SATA drive spare parts
1.3.9 microSD spare parts
1.3.10 Systems Insight Display spare parts
1.3.11 Power switch spare parts
1.3.12 Universal Media Bay spare parts
1.3.13 Drive backplane spare parts
1.3.14 Cable kit spare parts
1.3.15 Pensando Distributed Services Platform spare parts
1.3.15.1 Pensando DSP iLO Sideband ALOM Module spare parts
1.3.15.2 Smart I/O (Pensando Distributed Services Platform) spare parts
1.3.16 HPE NS204i-p NVMe OS Boot Device spare parts
1.3.17 Accelerator and GPU spare parts
1.3.18 HPE Trusted Platform Module 2.0 spare part
2 Customer self repair
3 Removal and replacement procedures
3.1 Required tools
3.2 Safety considerations
3.2.1 Electrostatic discharge
3.2.2 Server warnings and cautions
3.2.3 Rack warnings
3.3 Preparation procedures
3.3.1 Power up the server
3.3.2 Power down the server
3.3.3 Extend the server from the rack
3.3.4 Remove the server from the rack
3.3.5 Remove the access panel
3.3.6 Install the access panel
3.3.7 Release the cable management arm
3.4 Removing and replacing the bezel
3.5 Removing and replacing the cable management arm
3.6 Removing and replacing the easy install rails
3.7 Removing and replacing the ball bearing rails
3.8 Removing the hard drive blank
3.9 Removing a SAS/SATA drive
3.10 Removing a hot-plug SAS/SATA basic drive
3.11 Removing and replacing an NVMe drive
3.12 Removing and replacing an M.2 SSD
3.13 Removing and replacing a uFF drive
3.14 Removing and replacing a power supply blank
3.15 Removing and replacing the AC power supply

3.16 Removing and replacing a fan
3.17 Removing and replacing a fan blank
3.18 Removing and replacing a PCIe blank
3.19 Removing and replacing a riser cage
3.20 Removing and replacing an expansion board
3.21 Removing and replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.21.1 Decommissioning the Pensando DSP DSC-25 2p SFP28 card
3.21.2 Removing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.21.3 Replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.22 Removing and replacing the HPE NS204i-p NVMe OS Boot Device option
3.22.1 Removing and replacing the boot device
3.22.2 Removing and replacing a boot device drive
3.22.2.1 Relocating the M.2 drive retaining latches
3.23 Removing and replacing a 940QSFP56 x16 adapter and auxiliary card
3.24 Removing and replacing a primary riser card
3.25 Removing and replacing the serial port
3.26 Removing and replacing the intrusion detection switch
3.27 Removing and replacing a GPU in the primary riser
3.28 Removing and replacing a GPU in the secondary riser
3.29 Removing and replacing the FlexibleLOM
3.30 Removing and replacing a storage controller
3.31 Removing and replacing a DIMM
3.31.1 DIMM-processor compatibility
3.32 Removing and replacing an NVDIMM
3.32.1 NVDIMM-processor compatibility
3.32.2 DIMM and NVDIMM population information
3.32.3 NVDIMM sanitization
3.32.4 NVDIMM relocation guidelines
3.32.5 Recovering restored data from an NVDIMM-N DRAM
3.32.6 Configuring the server for NVDIMMs
3.33 Removing and replacing a persistent memory module
3.33.1 Persistent memory module-processor compatibility
3.33.2 Configuring the server for Intel Optane persistent memory 100 series for HPE
3.33.3 Persistent memory module relocation guidelines
3.33.4 Persistent memory module sanitization
3.34 Removing and replacing the system battery
3.35 Removing and replacing the Smart Storage Battery or Hybrid Capacitor
3.35.1 HPE Smart Storage Battery
3.36 Removing and replacing a microSD card
3.37 Removing and replacing a processor heatsink assembly
3.38 Removing and replacing the system board
3.39 Removing and replacing the LFF optical disk drive/display port/USB
3.40 Removing and replacing the SFF optical disk drive/display port/USB
3.41 Removing and replacing the LFF power switch module

3.42 Removing and replacing the Systems Insight Display power module
3.43 Removing and replacing the rear SFF drive cage
3.44 Removing and replacing the 2 SFF drive cage
3.45 Removing and replacing the 4 LFF drive backplane
3.46 Removing and replacing the 8 SFF drive backplane
3.47 Removing and replacing the 10 SFF drive backplane
3.48 HPE Trusted Platform Module 2.0 Gen10 Option
4 Troubleshooting
4.1 Troubleshooting resources
5 Diagnostic tools
5.1 Product QuickSpecs
5.2 UEFI System Utilities
5.2.1 Selecting the boot mode
5.2.2 Secure Boot
5.2.3 Launching the Embedded UEFI Shell
5.3 Intelligent Provisioning
5.3.1 Intelligent Provisioning operation
5.4 HPE Insight Remote Support
5.5 HPE InfoSight for servers
5.6 USB support
5.6.1 External USB functionality
5.7 HPE Smart Storage Administrator
6 Component identification
6.1 Front panel components
6.2 Front panel LEDs and buttons
6.2.1 UID button functionality
6.2.2 Front panel LED power fault codes
6.3 Systems Insight Display LEDs
6.4 Systems Insight Display combined LED descriptions
6.5 Rear panel components
6.6 Rear panel LEDs
6.7 System board components
6.7.1 System maintenance switch descriptions
6.7.2 NMI functionality
6.7.3 DIMM slot locations
6.7.4 DIMM label identification
6.7.5 NVDIMM identification
6.7.5.1 NVDIMM 2D Data Matrix barcode
6.7.6 NVDIMM LED identification
6.7.6.1 NVDIMM-N LED combinations
6.7.6.2 NVDIMM Function LED patterns
6.7.7 Intel Optane persistent memory 100 series for HPE label identification
6.8 Processor, heatsink, and socket components
6.9 Device numbers

6.10 Hot-plug drive LED definitions
6.11 Smart Carrier NVMe (SCN) drive LED definitions
6.12 HPE Basic Drive LED definitions
6.13 uFF drive components and LEDs
6.14 Hot-plug fans
6.15 HPE Smart Array P824i-p MR Gen10 Controller
6.16 HPE NS204i-p NVMe OS Boot Device components
6.17 HPE NS204i-p NVMe OS Boot Device LED definitions
6.18 HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs
6.19 DSC-25 2-port SFP28 card ports and LEDs
7 Cabling
7.1 Cabling overview
7.2 SFF cables
7.2.1 SFF configuration cable routing
7.2.1.1 SFF backplane to P824i-p controller
7.2.1.2 8 SFF backplane to a P408i-a/P816i-a controller
7.2.1.3 2 SFF backplane to P816i-a controller
7.2.1.4 10 SFF NVMe backplane to NVMe riser
7.2.1.5 2 SFF NVMe backplane to primary riser
7.2.1.6 1 SFF rear backplane to system board SATA
7.2.1.7 10 SFF backplane to P408i-a controller
7.2.2 Additional SFF cabling
7.3 LFF cables
7.3.1 LFF configuration cable routing
7.3.1.1 4 LFF backplane to P408i-a controller
7.3.2 Additional LFF cabling
8 Specifications
8.1 Environmental specifications
8.2 Server specifications
8.3 Power supply specifications
8.3.1 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.2 HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.3 HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.3.4 HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.3.5 HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply
8.3.6 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.4 Hot-plug power supply calculations
9 Websites
10 Support and other resources
10.1 Accessing Hewlett Packard Enterprise Support
10.2 Accessing updates
10.3 Remote support
10.4 Warranty information
10.5 Regulatory information

10.6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog
Illustrated parts catalog 9

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see
the Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .
ItemItem DescriptionDescription
1 Access panel spare parts
2 PCIe riser cage spare part
3 PCIe riser blank spare parts
4 Miscellaneous blank spare parts*
5 Server ear and front bezel spare parts *
6 Rack mounting hardware spare parts *
7 Cable management arm spare parts *
*Not shown
Mechanical components 10

Access panel spare partsAccess panel spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
Access panel 875536-001
Access panel spare parts 11

PCIe riser cage spare partPCIe riser cage spare part
Customer self repair: optionaloptional
DescriptionDescription Spare partSpare part
numbernumber
Assembly, secondary riser x16 LP 875539-001
Assembly, secondary riser x16 FH 875540-001
For primary riser board spares, see PCIe riser board spare parts
PCIe riser cage spare part 12

PCIe riser blank spare partsPCIe riser blank spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
PCIe riser blank, slotted 875537-001
PCIe riser blank spare parts 13

Miscellaneous blank spare partsMiscellaneous blank spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
Miscellaneous blanks kit 775423-001
Miscellaneous blank spare parts 14

Server ear and front bezel spare partsServer ear and front bezel spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
Left ear 875541-001
Right ear 875542-001
1U Bezel 875561-001
Server ear and front bezel spare parts 15

Rack mounting hardware spare partsRack mounting hardware spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
SFF Easy Install Rail kit 875544-001
LFF Easy Install Rail kit 744112-001
SFF Ball Bearing Rail kit 875543-001
LFF Ball Bearing Rail kit 675041-001
Rack mounting hardware spare parts 16

Cable management arm spare partsCable management arm spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare partSpare part
numbernumber
1U Cable Management Arm 744113-001
Cable management arm spare parts 17

System componentsSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see
the Hewlett Packard EnterpriseHewlett Packard EnterprisePartSurfer websitePartSurfer website.
ItemItem DescriptionDescription
1 Heatsink spare parts
2 Processor spare parts
3DIMM spare parts
HPE 16GB NVDIMM spare part
HPEPersistent Memory module spare parts
4 Smart Array controller spare parts
5 PCIe riser board spare parts
6FlexibleLOM adapter spare parts
Pensando DSP iLO Sideband ALOM Module spare parts
7 System board assembly spare parts
8 Expansion board spare parts
Host bus adapter spare parts
Converged network adapter spare parts
InfiniBand adapter spare parts
NIC network adapter spare parts
SmartNIC network adapter spare part
Smart I/O (Pensando Distributed Services Platform) spare parts
Not shown
1
1
System components 18

Heatsink spare partsHeatsink spare parts
Customer self repair: nono
DescriptionDescription Spare partSpare part
numbernumber
Standard heatsink 872452-001
Performance heatsink 872453-001
Heatsink spare parts 19

Processor spare partsProcessor spare parts
Processor spare parts 20