HPE ProLiant DX190r Gen10 Manual

HPE ProLiant DX190r Gen10 Server
Maintenance and Service Guide
Part Number: P19002-001
Published: July 2019
Edition: 1
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications, and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar
with weight and stability precautions.

© Copyright 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
NVIDIA® is the trademark or registered trademark of NVIDIA Corporation in U.S. and other countries.
Red Hat® Enterprise Linux® are a registered trademark of Red Hat, Inc. in the United States and other
countries.
VMware® ESX™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.

Contents
Illustrated parts catalog..........................................................................6
System components......................................................................................................................6
Bayonet board spare parts.................................................................................................6
First-generation Intel Xeon Scalable Processor spare parts..............................................6
Second-generation Intel Xeon Scalable Processor spare parts.........................................8
Heatsink spare parts.......................................................................................................... 8
System battery spare part.................................................................................................. 9
System board assembly spare parts..................................................................................9
DIMM spare parts...............................................................................................................9
System cable spare parts...................................................................................................9
Server options.............................................................................................................................10
Secondary riser board spare parts................................................................................... 11
Secondary riser slot 3 transfer board spare part.............................................................. 11
Accelerator spare parts.................................................................................................... 11
Omni-Path adapter spare part..........................................................................................12
Smart Array controller spare parts................................................................................... 12
Primary riser board spare part..........................................................................................12
Media Module adapter spare parts.................................................................................. 13
M.2 SSD riser board spare part....................................................................................... 13
Ethernet adapter spare part............................................................................................. 13
InfiniBand adapter spare parts......................................................................................... 13
HPE Trusted Platform Module 2.0 spare part.................................................................. 13
SUV cable spare part....................................................................................................... 13
OPA adapter cable spare kit.............................................................................................14
Accelerator auxiliary power cable spare parts................................................................. 14
Smart Array controller cable spare parts..........................................................................14
Customer self repair............................................................................. 15
Removal and replacement procedures...............................................24
Required tools.............................................................................................................................24
Safety considerations..................................................................................................................24
Electrostatic discharge..................................................................................................... 24
Symbols on equipment.....................................................................................................24
Server warnings and cautions..........................................................................................25
Preparation procedures.............................................................................................................. 27
Power down the server.................................................................................................... 27
Remove the server from the chassis................................................................................27
Remove the bayonet board..............................................................................................28
Remove the secondary riser cage................................................................................... 30
Remove the secondary riser cage thermal brackets........................................................31
Remove the primary riser cage........................................................................................ 32
Remove the primary riser blank....................................................................................... 33
Install the secondary riser cage....................................................................................... 34
Installing drive blanks and thermal bezel blanks for components with thermal
limitations......................................................................................................................... 35
Install the bayonet board..................................................................................................38
Install the server into the chassis..................................................................................... 40
3

Power up the server......................................................................................................... 41
Disconnecting and replacing the SUV cable...............................................................................41
Removing and replacing a bayonet board.................................................................................. 42
Removing and replacing an expansion board in the primary riser cage..................................... 43
Removing and replacing an expansion board in the secondary riser cage................................ 44
Removing and replacing the secondary riser slot 3 transfer board.............................................49
Removing and replacing the primary riser board........................................................................ 50
Removing and replacing the secondary riser board................................................................... 51
Removing and replacing the M.2 SSD riser board......................................................................53
Removing and replacing a Media Module adapter..................................................................... 55
DIMM-processor compatibility.....................................................................................................57
Removing and replacing a DIMM.....................................................................................57
Removing and replacing the system board.................................................................................58
Removing the system board............................................................................................ 58
Replacing the system board.............................................................................................60
Re-entering the server serial number and product ID and selecting an advanced fan
cooling method.................................................................................................................62
System battery replacement....................................................................................................... 63
System battery information...............................................................................................63
Removing and replacing the system battery.................................................................... 63
HPE Trusted Platform Module 2.0 Gen10 Option....................................................................... 64
Troubleshooting....................................................................................66
NMI functionality..........................................................................................................................66
Troubleshooting resources..........................................................................................................66
Diagnostic tools.................................................................................... 67
Product QuickSpecs................................................................................................................... 67
UEFI System Utilities.................................................................................................................. 67
Selecting the boot mode ................................................................................................. 67
Secure Boot......................................................................................................................68
Launching the Embedded UEFI Shell ............................................................................. 68
Intelligent Provisioning................................................................................................................ 69
Intelligent Provisioning operation..................................................................................... 70
HPE Insight Remote Support......................................................................................................70
USB support................................................................................................................................71
External USB functionality................................................................................................71
HPE Smart Storage Administrator.............................................................................................. 71
HPE MR Storage Administrator.................................................................................................. 71
HPE InfoSight for servers .......................................................................................................... 72
StorCLI........................................................................................................................................72
Component identification.....................................................................73
Rear panel components..............................................................................................................73
Serial number/iLO information pull tab.............................................................................73
Rear panel LEDs and buttons.....................................................................................................74
Server UID LED................................................................................................................75
UID button functionality.................................................................................................... 75
Front panel LED power fault codes..................................................................................76
System board components......................................................................................................... 76
System maintenance switch descriptions........................................................................ 77
DIMM label identification.................................................................................................. 78
HPE Persistent Memory module label identification........................................................ 79
4

Processor, heatsink, and socket components..................................................................80
Bayonet board components........................................................................................................ 81
PCIe riser board components..................................................................................................... 81
Primary riser board components...................................................................................... 81
Secondary riser board components................................................................................. 82
Accelerator numbering................................................................................................................85
HPE Smart Array P824i-p MR Gen10 Controller........................................................................ 86
Cabling...................................................................................................87
Cabling guidelines.......................................................................................................................87
Smart Array cabling.....................................................................................................................88
Onboard S100i SR Gen10 controller cabling (SATA only)............................................... 88
Smart Array type-p controller cabling...............................................................................89
Storage controller backup power cabling......................................................................... 90
Three-slot secondary riser cabling..............................................................................................91
FlexibleLOM riser cabling............................................................................................................92
OPA adapter cabling................................................................................................................... 92
Accelerator auxiliary power cabling............................................................................................ 93
Specifications........................................................................................94
Environmental specifications...................................................................................................... 94
Mechanical specifications........................................................................................................... 94
Temperature requirements..........................................................................................................94
List of components with temperature requirements.................................................................... 95
Thermal limitations for components in systems with the Enhanced Processor
Performance feature enabled...........................................................................................95
Thermal limitations for components in systems with the Enhanced Processor
Performance feature disabled.........................................................................................111
Websites.............................................................................................. 127
Support and other resources.............................................................128
Accessing Hewlett Packard Enterprise Support....................................................................... 128
Accessing updates....................................................................................................................128
Remote support........................................................................................................................ 129
Warranty information.................................................................................................................129
Regulatory information..............................................................................................................129
Documentation feedback.......................................................................................................... 130
5

Illustrated parts catalog
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1Small bayonet board spare part
2Large bayonet board spare part
3First-generation Intel Xeon Scalable Processor spare parts on page 6
Second-generation Intel Xeon Scalable Processor spare parts on page 8
4Heatsink spare parts on page 8
5System battery spare part on page 9
6System board assembly spare parts on page 9
7DIMM spare parts on page 9
8System cable spare parts on page 9*
*Not shown
Bayonet board spare parts
Customer self repair on page 15: Optional
Description Spare part number
Large bayonet board 879862-001
Small bayonet board 879845-001
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 15: No
6 Illustrated parts catalog

Description Spare part number
Intel Xeon Bronze series processor —
1.70 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001
Intel Xeon Silver series processor —
1.8 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001
2.0 GHz Intel Xeon Silver 4109T, 8C, 70 W 880185-001
2.1 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001
2.1 GHz Intel Xeon Silver 4116, 12C, 85 W 875716-001
2.2 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001
Intel Xeon Gold series processor —
2.0 GHz Intel Xeon Gold 6138, 20C, 125 W 874735-001
2.0 GHz Intel Xeon Gold 6138F, 20C, 135 W1878095-001
2.1 GHz Intel Xeon Gold 6130, 16C, 125 W 874736-001
2.1 GHz Intel Xeon Gold 6130F, 16C, 135 W1878096-001
2.1 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001
2.2 GHz Intel Xeon Gold 5120, 14C, 105W 875718-001
2.3 GHz Intel Xeon Gold 5118, 12C, 105 W 875717-001
2.3 GHz Intel Xeon Gold 6140, 18C, 140 W 874734-001
2.4 GHz Intel Xeon Gold 5115, 10C, 85 W 875715-001
2.4 GHz Intel Xeon Gold 6148, 20C,150 W 874732-001
2.6 GHz Intel Xeon Gold 6126, 12C, 125 W 875720-001
2.6 GHz Intel Xeon Gold 6126F, 12C, 135 W1878097-001
2.6 GHz Intel Xeon Gold 6132, 14C, 140 W 875722-001
2.6 GHz Intel Xeon Gold 6142, 16C, 150 W 874733-001
3.0 GHz Intel Xeon Gold 6136, 12C, 150 W 875724-001
3.2 GHz Intel Xeon Gold 6134, 8C, 130 W 875723-001
3.4 GHz Intel Xeon Gold 6128, 6C, 115 W 875721-001
3.6 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001
Intel Xeon Platinum series processor —
2.0 GHz Intel Xeon Platinum 8153, 16C, 125 W 875728-001
2.0 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001
2.1 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001
3.0 GHz Intel Xeon Platinum 8158, 12C, 150 W 875733-001
3.6 GHz Intel Xeon Platinum 8156, 4C, 105 W 875732-001
1 Install this processor in the processor socket 1 only.
Illustrated parts catalog 7

Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 15: No
Description Spare part number
Intel Xeon Bronze series processor —
1.90 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001
Intel Xeon Silver series processors —
2.10 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001
2.10 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001
2.20 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001
2.20 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001
2.50 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001
Intel Xeon Gold series processors —
2.10 GHz Intel Xeon Gold 6230, 20C, 125 W P11614-001
2.10 GHz Intel Xeon Gold 6238, 22C, 140 W P12010-001
2.10 GHz Intel Xeon Gold 6252, 24C, 150 W P11619-001
2.20 GHz Intel Xeon Gold 5220, 18C, 125 W P11613-001
2.30 GHz Intel Xeon Gold 5218, 16C, 125 W P11612-001
2.50 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001
2.50 GHz Intel Xeon Gold 6248, 20C, 150 W P11618-001
2.60 GHz Intel Xeon Gold 6240, 18C, 150 W P11615-001
2.70 GHz Intel Xeon Gold 6226, 12C, 125 W P12008-001
2.80 GHz Intel Xeon Gold 6242, 16C, 150 W P11616-001
3.00 GHz Intel Xeon Gold 5217, 8C, 125 W P11611-001
3.30 GHz Intel Xeon Gold 6234, 8C, 130 W P12009-001
3.60 GHz Intel Xeon Gold 6244, 8C, 150 W P11617-001
3.80 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001
Intel Xeon Platinum series processors —
2.20 GHz Intel Xeon Platinum 8253, 16C, 125 W P12011-001
Heatsink spare parts
Customer self repair on page 15: No
Description Spare part number
Heatsink for processor 1 879851-001
Heatsink for processor 2 879852-001
8Illustrated parts catalog

System battery spare part
Customer self repair on page 15: Mandatory
Description Spare part number
System battery 319603-001
System board assembly spare parts
Customer self repair on page 15: Optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable
processors
879847-001
System board assembly for the second-generation Intel Xeon Scalable
processors
P11391-001
DIMM spare parts
Customer self repair on page 15: Mandatory
Description Spare part number
PC4-2666V DIMM spares —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x8 PC4-2666V-R 868846-001
16 GB, dual-rank x4 PC4-2666V-R 850880-001
64 GB, dual-rank x4 PC4-2666V-L 850881-001
8 GB, dual-rank x8 PC4-2666V-R 878490-001
PC4-2933Y DIMM spares —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
64 GB, dual-rank x4 PC4-2933Y-R P06192-001
64 GB, quad-rank x4 PC4-2933Y-L P06190-001
System cable spare parts
Customer self repair on page 15: Optional
Illustrated parts catalog 9

Description Spare part number
Apollo DX2600 Gen10 Chassis/Apollo DX2800 Gen10 Chassis 2U
server PCIe riser Slimline cable for processor 2
879833-001
Apollo DX2600 Gen10 Chassis/Apollo DX2800 Gen10 Chassis
Gen10 for server PCIe riser Slimline cable kit includes:
• 1U Slimline cable for processor 1
• 1U Short Slimline cable for processor 2
• 2U Short Slimline x-cable for FlexibleLOM riser board
879838-001
Apollo DX2600 Gen10 Chassis/Apollo DX2800 Gen10 Chassis
power cable and server NVMe cable kit includes:
• Power cable for servers 1 and 2 in the Apollo DX2600 Gen10
Chassis/Apollo DX2800 Gen10 Chassis
• 1U server NVMe cable
• 2U server NVMe cable
879840-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
10 Illustrated parts catalog

Item Description
1Secondary riser board spare parts on page 11
2Secondary riser slot 3 transfer board spare part on page 11
3Accelerator spare parts on page 11
4Omni-Path adapter spare part on page 12
5Smart Array controller spare parts on page 12
6Primary riser board spare part on page 12
7Media Module adapter spare parts on page 13
8M.2 SSD riser board spare part on page 13
9HPE Trusted Platform Module 2.0 spare part on page 13*
10 Ethernet adapter spare part on page 13*
InfiniBand adapter spare parts on page 13*
11 SUV cable spare part on page 13*
12 OPA adapter cable spare kit on page 14*
13 Accelerator auxiliary power cable spare parts on page 14*
14 Smart Array controller cable spare parts on page 14*
*Not shown
Secondary riser board spare parts
Customer self repair on page 15: Optional
Description Spare part number
Three-slot secondary riser board 879863-001
FlexibleLOM riser board 879861-001
Enhanced FlexibleLOM riser board P04287-001
Secondary riser slot 3 transfer board spare part
Customer self repair on page 15: Optional
Description Spare part number
Secondary riser slot 3 transfer board 879864-001
Accelerator spare parts
Customer self repair on page 15: Optional
Illustrated parts catalog 11

Description Spare part number
Computational accelerator spare parts —
NVIDIA Tesla P40 24 GB GPU 872323-001
NVIDIA Tesla V100 16 GB GPU 876908-001
NVIDIA Tesla V100 32 GB GPU P05913-001
NVIDIA Tesla P100 16 GB GPU 868585-001
NVIDIA Tesla P100 12 GB GPU 877646-001
NVIDIA Tesla P4 8 GB 872321-001
Graphics accelerator (GPU) spare parts —
NVIDIA Tesla M10 Quad GPU 870046-001
NVIDIA Quadro P4000 GPU 871970-001
PCIe workload accelerator spare part —
750 GB PCIe x4 WI, HH, DS P03580-001
1.6 TB PCIe x8 MU, HH, DS 879772-001
3.2 TB PCIe x8 MU, HH, DS 879773-001
Omni-Path adapter spare part
Customer self repair on page 15: Optional
Description Spare part number
HPE 100Gb Intel Omni-Path Adapter 879850-001
HPE 100Gb 1P OP101 QSFP28 x16 OPA Adapter 841703-001
HPE 100Gb 1P OP101 QSFP28 x8 OPA Adapter 841702-001
Smart Array controller spare parts
Customer self repair on page 15: Optional
Description Spare part number
HPE Smart Array E208i-p Controller 836266-001
HPE Smart Array E208e-p Controller 836267-001
HPE Smart Array P408i-p Controller 836269-001
HPE Smart Array P408e-p Controller 836270-001
HPE Smart Array P824i-p Controller 871043-001
Primary riser board spare part
Customer self repair on page 15: Optional
Description Spare part number
Primary riser board 879846-001
12 Illustrated parts catalog

Media Module adapter spare parts
Customer self repair on page 15: Optional
Description Spare part number
Media Module Ethernet 10Gb 2P 568FLR-MMT Adapter 879848-001
Media Module Ethernet 1Gb 2P 368FLR-MMT Adapter 872161-001
Media Module Ethernet 10Gb 2P 568FLR-MMSFP+ Adapter 872162-001
M.2 SSD riser board spare part
Customer self repair on page 15: Optional
Description Spare part number
M.2 SSD riser board 879849-001
Ethernet adapter spare part
Customer self repair on page 15: Optional
Description Spare part number
HPE Ethernet 100Gb 1P 842QSFP28 Adapter 877697-001
InfiniBand adapter spare parts
Customer self repair on page 15: Optional
Description Spare part number
HPE IB FDR/EN 40Gb 2P 544+QSFP Adapter 764736-001
HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP Adapter 779132-001
HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001
HPE IB EDR/EN 100Gb 2P 841QSFP28 Adapter 878579-001
HPE IB FDR/EN 40/50Gb 547FLR 2QSFP Adapter 879667-001
HPE IB EDR/EN 100Gb 1P 840QSFP28 Adapter 828107-001
HPE IB EDR/EN 100Gb 2P 840QSFP28 Adapter 828108-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 15: No
Description Spare part number
HPE Trusted Platform Module Gen 10, TAA 872159-001
SUV cable spare part
Customer self repair on page 15: Mandatory
Description Spare part number
36-pin SUV cable 416003-001
Illustrated parts catalog 13

For more information on the removal and replacement procedures, see Disconnecting and replacing
the SUV cable on page 41.
OPA adapter cable spare kit
Customer self repair on page 15: Optional
Description Spare part number
• OPA adapter sideband cable
• OPA adapter IFP cable
P01290-001
Accelerator auxiliary power cable spare parts
Customer self repair on page 15: Optional
Description Spare part number
• 8-pin auxiliary power cable for Tesla M10 Quad
• 8-pin auxiliary power cable for Tesla P40/P100/V100
879859-001
6- and 8-pin auxiliary power cable for NVIDIA Quadro P4000 P00453-001
Smart Array controller cable spare parts
Customer self repair on page 15: Optional
Description Spare part number
• Onboard S100i SR Gen10 controller SATA cable
• Type-p controller Mini-SAS cable for the primary riser slot 1
• Type-p controller Mini-SAS cable for the secondary riser slot 2
879860-001
P824i-p MR Gen10 controller Mini-SAS cable 882171-001
14 Illustrated parts catalog

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 15

•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
16 Customer self repair

un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 17

Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
18 Customer self repair

Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Customer self repair 19

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
20 Customer self repair