HPE ProLiant ML350 Gen9 User manual

HPE ProLiant ML350 Gen9 Server User
Guide
Part Number: 781896-007
Published: Octorber 2017
Edition: 7
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

© Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.

Contents
Component identification........................................................................... 8
Front panel components......................................................................................................................8
Front panel LEDs and buttons........................................................................................................... 11
UID button functionality...........................................................................................................12
Front panel LEDs power fault codes.......................................................................................12
Rear panel components.................................................................................................................... 13
Rear panel LEDs............................................................................................................................... 14
Systems Insight Display LEDs...........................................................................................................15
Systems Insight Display LED combinations...................................................................................... 16
System board components................................................................................................................18
NMI functionality..................................................................................................................... 19
DIMM slots..............................................................................................................................19
System maintenance switch................................................................................................... 20
Power supply backplane connectors...................................................................................... 21
Device numbering..............................................................................................................................22
SmartDrive hot-plug drive definitions.................................................................................................29
NVMe SSD components....................................................................................................................30
Hot-plug fans..................................................................................................................................... 31
Operations..................................................................................................34
Powering up the server......................................................................................................................34
Powering down the server ................................................................................................................34
Remove the security bezel (optional)................................................................................................ 34
Remove the tower bezel....................................................................................................................35
Install the tower bezel........................................................................................................................35
Remove the access panel................................................................................................................. 36
Install the access panel..................................................................................................................... 37
Extend the server from the rack........................................................................................................ 38
Remove the air baffle........................................................................................................................ 38
Install the air baffle............................................................................................................................ 39
Remove a fan.................................................................................................................................... 40
Remove the fan cage........................................................................................................................ 41
Install the fan cage............................................................................................................................ 42
Remove the optical drive...................................................................................................................43
Remove a drive cage blank...............................................................................................................43
Using the Systems Insight Display.................................................................................................... 45
Setup...........................................................................................................47
Optional service.................................................................................................................................47
Optimum environment....................................................................................................................... 47
Space and airflow requirements............................................................................................. 47
Temperature requirements......................................................................................................48
Power requirements................................................................................................................48
Electrical grounding requirements.......................................................................................... 49
Connecting a DC power cable to a DC power source............................................................ 49
Server warnings and cautions........................................................................................................... 50
Identifying the contents of the server shipping carton....................................................................... 51
Installing hardware options ...............................................................................................................51
Contents 3

Setting up a tower server...................................................................................................................51
Installing the server into a rack..........................................................................................................52
Selecting boot options....................................................................................................................... 53
Installing the operating system..........................................................................................................53
Registering the server....................................................................................................................... 54
Hardware options installation.................................................................. 55
Product QuickSpecs..........................................................................................................................55
Introduction........................................................................................................................................55
Security bezel option......................................................................................................................... 55
Tower to rack conversion...................................................................................................................56
Systems Insight Display option..........................................................................................................61
Drive options......................................................................................................................................63
Drive installation guidelines.................................................................................................... 64
Removing a drive blank.......................................................................................................... 64
Installing a hot-plug SAS or SATA drive..................................................................................64
Removing a hot-plug SAS or SATA drive................................................................................65
Installing NVMe drives............................................................................................................66
Storage controller options..................................................................................................................67
Installing a Flexible Smart Array Controller option..................................................................67
Installing an HPE Host Bus Adapter.......................................................................................70
Installing a storage controller and FBWC module option........................................................74
Installing an HPE Smart Storage Battery................................................................................79
Installing a SAS Expander option........................................................................................... 81
Installing a second SAS Expander card................................................................................. 85
SAS Expander configurations.................................................................................................87
Installing the HPE NVMe Express bay................................................................................... 87
Optical drive option............................................................................................................................92
Processor option................................................................................................................................94
Processor installation cautions............................................................................................... 95
Installing a second processor................................................................................................. 95
Redundant fan option........................................................................................................................ 99
Memory options...............................................................................................................................102
Memory-processor compatibility information........................................................................ 102
SmartMemory....................................................................................................................... 104
Memory subsystem architecture...........................................................................................104
Single-, dual-, and quad-rank DIMMs .................................................................................. 104
DIMM identification .............................................................................................................. 105
Memory configurations......................................................................................................... 106
Advanced ECC memory configuration.......................................................................106
Online Spare memory configuration.......................................................................... 106
Mirrored memory configuration.................................................................................. 106
General DIMM slot population guidelines............................................................................. 106
Advanced ECC population guidelines........................................................................107
Online spare population guidelines............................................................................107
Mirrored Memory population guidelines.....................................................................107
Identifying the processor type...............................................................................................107
Installing a DIMM..................................................................................................................108
SFF media cage option................................................................................................................... 108
LFF media cage option.................................................................................................................... 112
GPU power cable option..................................................................................................................115
Eight-bay SFF drive cage option..................................................................................................... 119
Eight-bay LFF drive backplane option.............................................................................................122
M.2 SSD enablement board option................................................................................................. 124
Installing an M.2 SSD enablement board............................................................................. 124
4Contents

Installing an SSD module .................................................................................................... 126
Dual 8Gb microSD Enterprise Midline USB device......................................................................... 127
Power supply options...................................................................................................................... 127
Hot-plug power supply module............................................................................................. 127
x4 Redundant Power Supply backplane option....................................................................128
Power supply modes....................................................................................................................... 132
Selecting the power supply mode.........................................................................................132
System health and power redundancy................................................................................. 133
HP Trusted Platform Module option.................................................................................................134
Installing the Trusted Platform Module and security rivet..................................................... 135
Retaining the recovery key/password...................................................................................136
Enabling the Trusted Platform Module................................................................................. 136
Cabling......................................................................................................138
Cabling overview ............................................................................................................................ 138
Media device data cabling...............................................................................................................138
Optical device cabling......................................................................................................................139
Front I/O module cabling................................................................................................................. 140
Systems Insight Display cabling......................................................................................................140
FBWC module backup power cabling............................................................................................. 141
HPE Smart Storage Battery cabling................................................................................................ 143
Power supply backplane cabling..................................................................................................... 143
Drive cage power cabling................................................................................................................ 145
Embedded SATA cabling.................................................................................................................146
HPE Flexible Smart Array Controller Mini-SAS cabling...................................................................147
HPE Smart Array Controller Mini-SAS Y-cabling.............................................................................148
SAS Expander cabling.....................................................................................................................150
Express bay cabling........................................................................................................................ 152
M.2 SSD cabling..............................................................................................................................153
Software and configuration utilities.......................................................154
Server mode....................................................................................................................................154
Product QuickSpecs........................................................................................................................154
HPE iLO...........................................................................................................................................154
Active Health System............................................................................................................154
iLO RESTful API support......................................................................................................155
Integrated Management Log.................................................................................................155
HPE Insight Remote Support................................................................................................155
HPE Insight Remote Support central connect........................................................... 156
HPE Insight Online direct connect............................................................................. 156
Insight Online.............................................................................................................156
Intelligent Provisioning.....................................................................................................................156
Insight Diagnostics................................................................................................................156
Insight Diagnostics survey functionality..................................................................... 157
Erase Utility...........................................................................................................................157
Scripting Toolkit for Windows and Linux..........................................................................................157
Service Pack for ProLiant................................................................................................................157
HP Smart Update Manager.................................................................................................. 158
UEFI System Utilities.......................................................................................................................158
Using UEFI System Utilities..................................................................................................158
Flexible boot control..............................................................................................................159
Restoring and customizing configuration settings................................................................ 159
Secure Boot configuration.................................................................................................... 159
Embedded UEFI shell...........................................................................................................160
Contents 5

Embedded Diagnostics option..............................................................................................160
iLO RESTful API support for UEFI........................................................................................160
Re-entering the server serial number and product ID...........................................................160
Utilities and features........................................................................................................................161
HPE Smart Storage Administrator........................................................................................ 161
Automatic Server Recovery.................................................................................................. 161
USB support......................................................................................................................... 161
External USB functionality......................................................................................... 162
Redundant ROM support......................................................................................................162
Safety and security benefits.......................................................................................162
Keeping the system current.............................................................................................................162
Access to Hewlett Packard Enterprise Support Materials.................................................... 162
Updating firmware or System ROM...................................................................................... 162
FWUPDATE utility......................................................................................................163
FWUpdate command from within the Embedded UEFI Shell.................................... 163
Firmware Update application in the UEFI System Utilities.........................................164
Online Flash components.......................................................................................... 164
Drivers.................................................................................................................................. 164
Software and firmware..........................................................................................................164
Operating System Version Support...................................................................................... 165
Version control...................................................................................................................... 165
Operating systems and virtualization software support for ProLiant servers........................165
HPE Technology Service Portfolio........................................................................................ 165
Change control and proactive notification.............................................................................165
Troubleshooting.......................................................................................167
Troubleshooting resources.............................................................................................................. 167
System battery replacement...................................................................168
Warranty and regulatory information.....................................................171
Warranty information....................................................................................................................... 171
Regulatory information.................................................................................................................... 171
Safety and regulatory compliance........................................................................................ 171
Belarus Kazakhstan Russia marking.................................................................................... 171
Turkey RoHS material content declaration........................................................................... 172
Ukraine RoHS material content declaration..........................................................................172
Electrostatic discharge........................................................................... 173
Preventing electrostatic discharge...................................................................................................173
Grounding methods to prevent electrostatic discharge................................................................... 173
Specifications.......................................................................................... 174
Environmental specifications ..........................................................................................................174
Server specifications....................................................................................................................... 174
Power supply specifications............................................................................................................ 175
Hot-plug power supply calculations.................................................................................................175
Support and other resources................................................................. 176
Accessing Hewlett Packard Enterprise Support.............................................................................. 176
6Contents

Information to collect.............................................................................................................176
Accessing updates.......................................................................................................................... 176
Websites..........................................................................................................................................176
Customer Self Repair ..................................................................................................................... 177
Remote support...............................................................................................................................183
Acronyms and abbreviations................................................................. 184
Documentation feedback........................................................................ 188
Contents 7

Component identification
Front panel components
• SFF model (tower orientation)
Item Description
1 SFF SAS/SATA drives
2 Serial label pull tab*
3 Drive cage bays
4 Optical drive bay
5 Media/drive cage bays
6 USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side
shows the default iLO account information. The same information is printed on a label attached to the
chassis.
• SFF model (rack orientation)
8 Component identification

Item Description
1 SFF SAS/SATA drives
2 Serial label pull tab*
3 Drive cage bays
4 Optical drive bay
5 Media/drive cage bays
6 Systems Insight Display bay
7 USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side
shows the default iLO account information. The same information is printed on a label attached to the
chassis.
• LFF model (tower orientation)
Component identification 9

Item Description
1 Media/drive cage bay
2 Drive cage bay
3 Serial label pull tab*
4 LFF SAS/SATA drives
5 Optical drive bay
6 USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side
shows the default iLO account information. The same information is printed on a label attached to the
chassis.
• LFF model (rack orientation)
Item Description
1 Media/drive cage bay
2 Drive cage bay
3 Serial label pull tab*
4 LFF SAS/SATA drives
5 Optical drive bay
6 USB 2.0 connectors (2)
7 Systems Insight Display bay
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side
shows the default iLO account information. The same information is printed on a label attached to the
chassis.
For more information on box and drive numbering, see "Device numbering."
10 Component identification

Front panel LEDs and buttons
Item Description Status
1 UID button/LED Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or
firmware upgrade in progress
• 4 flashes per second = iLO manual reboot
sequence initiated
• 8 flashes per second = iLO manual reboot
sequence in progress
Off = Deactivated
2 Health LED Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
If the health LED indicates a degraded or critical state,
review the system IML or use iLO to review the system
health status.
Table Continued
Front panel LEDs and buttons 11

3 NIC status LED Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
4 Power On/Standby button and
system power LED Solid green = System on
Flashing green (1 flash per second) = Performing
power on sequence
Solid amber = System in standby
Off = No power present
Facility power is not present, power cord is not
attached, no power supplies are installed, power
supply failure has occurred, or the front I/O cable is
disconnected.
UID button functionality
The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not
power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise
website.
Front panel LEDs power fault codes
The following table provides a list of power fault codes and the subsystems that are affected. Not all power
faults are used by all server s.
Subsystem Front panel LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Flexible Smart Array controller/
Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
12 UID button functionality

Rear panel components
Item Description
1 Slot 1 PCIe3 x16 (8, 4, 1) (processor 1)
2 Slot 2 PCIe3 x8 (4, 1) (processor 1)
3 Slot 3 PCIe3 x16 (16, 8, 4, 1) (processor 1)
4 Slot 4 PCIe3 x8 (4, 1) (processor 1)
5 Padlock hole
6 NIC connector 2
7 Kensington lock slot
8 NIC connector 4
9 Serial connector
10 Slot 5 PCIe2 x8 (4, 1) (processor 2)
11 Slot 6 PCIe3 x16 (16, 8, 4, 1) (processor 2)
12 Slot 7 PCIe3 x8 (4, 1) (processor 2)
13 Slot 8 PCIe3 x16 (16, 8, 4, 1) (processor 2)
14 Slot 9 PCIe3 x8 (4, 1) (processor 2)
15 Power supply 4
16 Video connector
17 Power supply 3
18 iLO connector
19 NIC connector 3
20 NIC connector 1
Table Continued
Rear panel components 13

Item Description
21 Power supply 2
22 USB 2.0 connectors (2)
23 USB 3.0 connectors (2)
24 Power supply 1
Rear panel LEDs
Item Description Status
1 NIC activity LED Solid green = Link to network
Flashing green = Network active
Off = No network activity
2 NIC link LED Green = Network link
Off = No network link
3 Power supply LED Solid green = Normal
Off = One or more of the following conditions exists:
• Power is unavailable
• Power supply failed
• Power supply is in standby mode
• Power supply error
4 iLO link LED Green = Linked to network
Off = No network connection
Table Continued
14 Rear panel LEDs

Item Description Status
5 iLO activity LED Green or flashing green = Network activity
Off = No network activity
6 UID LED Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or
firmware upgrade in progress
• 4 flashes per second = iLO manual reboot
sequence initiated
• 8 flashes per second = iLO manual reboot
sequence in progress
Off = Deactivated
Systems Insight Display LEDs
The HPE SID LEDs represent the system board layout. To view the LEDs, see "Using the Systems Insight
Display."
Item Description Status
1 Power cap Green = Power cap applied
Amber = Power not available
Off = Standby on not configured
2 AMP Status Green = AMP mode enabled
Amber = Failover or invalid configuration
Off = AMP mode disabled
Table Continued
Systems Insight Display LEDs 15

Item Description Status
3 DIMM LEDs Amber = DIMM error
Off = Normal
4 NIC LED Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
All other LEDs Off = Normal
On = Failed
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated SID LEDs, the system power LED, and the health LED indicate system
status.
Systems Insight
Display LED and
color
Health LED System power LED Status
Processor (amber) Red Amber One or more of the following conditions
might exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor
during POST.
Processor (amber) Amber Green Processor in socket X is in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMM s have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
condition.
Overtemperature
(amber)
Amber Green The Health Driver has detected a
cautionary temperature level.
Overtemperature
(amber)
Red Amber The server has detected a hardware
critical temperature level.
Fan (amber) Amber Green Fan has failed or is missing, but still
meets the minimum fan requirements.
Fan (amber) Red Green Fan has failed or is missing and no
longer meets the minimum fan
requirements.
Table Continued
16 Systems Insight Display LED combinations

Systems Insight
Display LED and
color
Health LED System power LED Status
Power supply (amber) Red Amber • Only one power supply installed and
in standby mode.
• Power supply fault.
• System board fault.
Power supply (amber) Amber Green • Redundant power supply is installed
and only one power supply is
functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault.
• Power supply mismatch at POST or
through hot-plug addition.
Power cap (off) — Amber Standby
Power cap (green) — Flashing green Waiting for power.
Power cap (flashing
amber)
— Amber Power cap has been exceeded.
Power cap (green) — Green Power is available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a
known working DIMM .
Component identification 17

System board components
Item Description
1 Slot9 PCIe3 x8 (4,1) (for processor 2)
2 Slot8 PCIe3 x16 (16,8,4,1) (for processor 2)
3 Slot7 PCIe3 x8 (4,1) (for processor 2)
4 Slot6 PCIe3 x16 (16,8,4,1) (for processor 2)
5 Slot5 PCIe2 x8 (4,1) (for processor 2)
6 DIMM slots for processor 1
7 Processor 1
8 Slot4 PCIe3 x8 (4,1) (for processor 1)
9 Slot3 PCIe3 x16 (16,8,4,1) (for processor 1)
10 Slot2 PCIe3 x8 (4,1) (for processor 1)
11 Slot1 PCIe3 x16 (8,4,1) (for processor 1)
12 Storage backup power connectors
13 SATA port 4
14 SATA port 5
15 Internal USB 3.0 connector
16 x4 SATA port 2
Table Continued
18 System board components

Item Description
17 x4 SATA port 1
18 Internal USB 2.0 connector
19 Flexible Smart Array Controller connector
20 Internal USB tape drive connector
21 Micro SD card slot
22 DIMM slots for processor 2
23 Systems Insight Display connector
24 Ambient sensor cable connector
25 Front I/O connector
26 24-pin power supply connector
27 Processor 2
28 RPS connector
29 8-pin power supply connector
30 Fan cage power connector
31 Smart Storage Battery connector
32 System battery holder
33 Discovery service connector
34 System maintenance switch
35 NMI header
36 TPM connector
37 Storage backup power connectors
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to restart the system. Resetting the system erases any information which could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
• Use the iLO Virtual NMI feature.
•Short the NMI header.
For more information, see the Hewlett Packard Enterprise website.
DIMM slots
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
NMI functionality 19

The arrow points to the front of the server .
System maintenance switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
Table Continued
20 System maintenance switch