HPE ProLiant DL20 Gen10 Plus User manual

HPE ProLiant DL20 Gen10 Plus Server User GuideHPE ProLiant DL20 Gen10 Plus Server User Guide
Part Number: 30-D3180B96-002
Published: May 2022
Edition: 2

HPE ProLiant DL20 Gen10 Plus ServerHPE ProLiant DL20 Gen10 Plus Server User Guide User Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels, and are familiar with the weight and stability precautions for rack installations.
Part Number: 30-D3180B96-002
Published: May 2022
Edition: 2
© Copyright 2022 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Intel , Intel Virtual RAID on CPU (Intel VROC) and Xeon are trademarks of Intel Corporation or its subsidiaries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and other jurisdictions.
All third-party marks are property of their respective owners.
Revision historyRevision history
Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes
30-D3180B96-002 May 2022 2
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Table of contentsTable of contents
1 Component identification
1.1 Front panel components
1.1.1 iLO Service Port
1.2 Front panel LEDs and buttons
1.2.1 Server UID LED
1.2.2 Using the UID button to view the Server Health Summary
1.2.3 Front panel LED power fault codes
1.3 Rear panel components
1.4 Rear panel LEDs
1.5 System board components
1.5.1 System maintenance switch descriptions
1.5.2 DIMM slot location
1.5.3 DIMM label identification
1.6 Drive bay numbering
1.7 HPE Basic Drive LED definitions
1.8 PCIe4 slot description
1.9 Riser board components
1.10 M.2 SSD pass-through card components
1.11 HPE NS204i-p NVMe OS Boot Device components
1.12 HPE NS204i-p NVMe OS Boot Device LED definitions
1.13 Fan numbering
1.14 Fan mode behavior
1.15 Trusted Platform Module 2.0
1.15.1 Trusted Platform Module 2.0 guidelines
1.15.2 BitLocker recovery key/password retention guidelines
2 Operations
2.1 Remove the front bezel
2.2 Power up the server
2.3 Power down the server
2.4 Remove the server from the rack
2.5 Remove the access panel
2.6 Remove the processor air baffle
2.7 Install the processor air baffle
2.8 Remove the riser cage
2.9 Install the riser cage
2.10 Install the access panel
2.11 Install the server into the rack
3 Setup
3.1 Initial system installation
3.1.1 HPE Installation Service
3.1.2 Setting up the server
3.2 Operational requirements
3.2.1 Space and airflow requirements

3.2.1 Space and airflow requirements
3.2.2 Temperature requirements
3.2.3 Power requirements
3.2.4 Electrical grounding requirements
3.3 Rack warnings and cautions
3.4 Server warnings and cautions
3.5 Electrostatic discharge
4 Hardware options installation
4.1 Hardware option installation guidelines
4.2 Rack rail option
4.2.1 Installing the rack rail option
4.2.2 Installing the server into the rack
4.2.3 Installing the rack rail hook-and-loop strap
4.3 Installing the front bezel option
4.4 Power supply options
4.4.1 Hot-plug power supply calculations
4.4.2 Power supply warnings and cautions
4.4.3 DC power supply warnings and cautions
4.4.4 Installing an AC power supply
4.4.5 Installing a DC power supply
4.5 Transceiver option
4.5.1 Transceiver warnings and cautions
4.5.2 Installing a transceiver
4.6 Drive options
4.6.1 Drive installation guidelines
4.6.2 Installing a non-hot-plug LFF SATA drive
4.6.3 Installing a hot-plug LFF/SFF SAS, SATA or NVMe drive
4.7 Installing the two-bay SFF drive cage option
4.8 Optical drive option
4.8.1 Installing an optical drive in the LFF drive chassis
4.8.2 Installing an optical drive in the SFF drive chassis
4.9 Memory option
4.9.1 DIMM population information
4.9.2 DIMM installation guidelines
4.9.3 Installing a DIMM
4.10 PCIe riser option
4.10.1 Installing a riser option
4.11 Storage controller options
4.11.1 Preparing the server for storage controller installation
4.11.2 Installing a type-a modular controller option
4.11.3 Installing a type-p plug-in controller option
4.11.4 Storage controller guides
4.12 Energy pack options
4.12.1 HPE Smart Storage Battery

4.12.2 Energy pack specifications
4.12.3 Installing an energy pack
4.13 Expansion card options
4.13.1 PCIe expansion option population rules
4.13.2 Installing an expansion card
4.14 M.2 SSD options
4.14.1 Installing the HPE NS204i-p NVMe OS Boot Device option
4.14.2 Installing the M.2 SATA SSD enablement option
4.14.3 Installing the M.2 SSD pass-through card option
4.15 Chassis intrusion detection switch option
4.15.1 Installing the chassis intrusion detection switch
4.16 Serial port option
4.16.1 Installing the serial port option
4.17 Internal USB device option
4.17.1 Installing an internal USB device
5 Cabling
5.1 Cabling guidelines
5.2 Internal cabling management
5.3 Storage cabling
5.3.1 2 LFF non-hot-plug drive cabling
5.3.2 2 LFF hot-plug drive cabling
5.3.3 4 SFF hot-plug drive cabling
5.3.4 4 + 2 SFF hot-plug drive cabling
5.3.5 4 + 2 SFF hot-plug drive with tri-mode controller cabling
5.3.6 Energy pack cabling
5.3.7 Storage controller backup power cabling
5.4 Optical drive cabling
5.5 M.2 SATA SSD add-in card cabling
5.6 M.2 SSD pass-through card cabling
5.7 Fan cabling
5.8 Chassis intrusion detection switch cabling
5.9 Serial port cabling
5.10 Power supply cabling
6 Configuration and diagnostic utilities
7 Troubleshooting
7.1 NMI functionality
7.2 Troubleshooting resources
8 System battery replacement
8.1 System battery information
8.2 Removing and replacing the system battery
9 Safety, warranty, and regulatory information
9.1 Regulatory information
9.1.1 Notices for Eurasian Economic Union
9.1.2 Turkey RoHS material content declaration

9.1.3 Ukraine RoHS material content declaration
9.2 Warranty information
10 Specifications
10.1 Environmental specifications
10.2 Mechanical specifications
10.3 Power supply specifications
10.3.1 ATX 290 W Non-hot-plug Power Supply (92% efficiency)
10.3.2 ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency)
10.3.3 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply (94% efficiency)
10.3.4 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
11 Websites
12 Support and other resources
12.1 Accessing Hewlett Packard Enterprise Support
12.2 Accessing updates
12.3 Customer self repair
12.4 Remote support
12.5 Documentation feedback

Component identificationComponent identification
This chapter describes the external and internal server features and components.
Component identification 7

Front panel componentsFront panel components
LFF non-hot-plug drive modelLFF non-hot-plug drive model
ItemItem DescriptionDescription
1 Optical drive (optional)
2 Serial number/iLO information pull tab
3 iLO service port
4 USB 3.2 Gen1 port
5 2 LFF non-hot-plug drive cage
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag
label. The other side shows the default iLO account information.
The 2 LFF non-hot-plug drive cage supports SATA drives.
LFF hot-plug drive modelLFF hot-plug drive model
ItemItem DescriptionDescription
1 Optical drive (optional)
2 Serial number/iLO information pull tab
3 iLO service port
4 USB 3.2 Gen1 port
5 2 LFF hot-plug drives
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag
label. The other side shows the default iLO account information.
The 2 LFF drive bays support SAS or SATA hot-plug drives.
SFF hot-plug drive modelSFF hot-plug drive model
1
2
1
2
1
2
1
2
Front panel components 8

ItemItem DescriptionDescription
1 Media bay
2 2 SFF hot-plug drive cage (optional)
3 Optical drive (optional)
4 Serial number/iLO information pull tab
5 iLO service port
6 USB 3.2 Gen1 port
7 4 SFF hot-plug drives
The media bay supports the optical drive cage or the 2 SFF drive cage option.
The 2 SFF drive cage supports SAS, SATA, or U.3 NVMe drives.
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag
label. The other side shows the default iLO account information.
The 4 SFF drive bays support SAS or SATA drives.
1
2
3
4
1
2
3
4
Front panel components 9

iLOiLO Service Port Service Port
The Service Port is a USB port with the label iLOiLO on supported servers and compute modules.
To find out if your server or compute module supports this feature, see the server specifications document at the following website:
https://www.hpe.com/info/qshttps://www.hpe.com/info/qs.
When you have physical access to a server, you can use the Service Port to do the following:
Download the Active Health System Log to a supported USB flash drive.
When you use this feature, the connected USB flash drive is not accessible by the host operating system.
Connect a client (such as a laptop) with a supported USB to Ethernet adapter to access the following:
iLO web interface
Remote console
iLO RESTful API
CLI
Hewlett Packard Enterprise recommends the HPE USB to Ethernet Adapter (part number Q7Y55A).
When you use the iLO Service Port:
Actions are logged in the iLO event log.
The server UID flashes to indicate the Service Port status.
You can also retrieve the Service Port status by using a REST client and the iLO RESTful API.
You cannot use the Service Port to boot any device within the server, or the server itself.
You cannot access the server by connecting to the Service Port.
You cannot access the connected device from the server.
For more information about the iLO Service Port, see the iLO user guide at the following website: https://www.hpe.com/support/ilo-https://www.hpe.com/support/ilo-
docsdocs.
For more information, see the Anywhere Access to HPE ProLiant Gen10 ServersAnywhere Access to HPE ProLiant Gen10 Servers video.
iLO Service Port 10

Front panel LEDs and buttonsFront panel LEDs and buttons
ItemItem DescriptionDescription StatusStatus DefinitionDefinition
1 Health LED Solid green Normal
Flashing green iLO is rebooting
Flashing amber System degraded
Flashing red System critical
2 NIC status LED Solid green Linked to network
Flashing green Network active
Off No network activity
3 Power On/Standby button and
system power LED
Solid green System on
Flashing green Performing power-on sequence
Solid amber System in standby
Off No power present
4 UID button/LED Solid blue Activated
Flashing blue 1 flash per second = Remote management or
firmware upgrade in progress
4 flashes per second = iLO manual reboot
sequence initiated
8 flashes per second = iLO manual reboot
sequence in progress
Off Deactivated
When all LEDs flash simultaneously, a power fault has occurred. For more information, see Front panel LED power fault codes.
If the health LED indicates a degraded or critical state, review the system Integrated Management Log (IML) or use HPE iLO to
review the system health status.
Facility power is not present, power cord is not attached, no power supplies are installed, or power supply failure has occurred.
1
2
2
1
1
3
1
1
2
3
Front panel LEDs and buttons 11

Server UID LEDServer UID LED
The UID LED is used to locate a particular server when it is deployed in a dense rack with other equipment. Activating the UID LED
helps an on-site technician to quickly identify a server for maintenance tasks.
Server UID LED 12

Using the UID button to view the Server Health SummaryUsing the UID button to view the Server Health Summary
You can use the UID button to display the iLO Server Health Summary screen on an external monitor. This function works both when
the server is powered on or off. Use this feature for troubleshooting if the server will not start up.
CAUTION: CAUTION: Press and release the UID button. Holding it down at any time for more than five seconds initiates a graceful
iLO reboot or a hardware iLO reboot. Data loss or NVRAM corruption might occur during a hardware iLO reboot.
PrerequisitesPrerequisites
An external monitor is connected.
In the iLO web interface, the Show Server Health on External Monitor feature is enabled on the Access Settings page.
ProcedureProcedure
1. Press and release the UID button.
The Server Health Summary screen is displayed on the external monitor. For more information, see the iLO troubleshooting guide
on the Hewlett Packard Enterprise website ( https://www.hpe.com/support/ilo-docshttps://www.hpe.com/support/ilo-docs).
2. Press the UID button again to close the Server Health Summary screen.
Using the UID button to view the Server Health Summary 13

Front panel LED power fault codesFront panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all
servers.
SubsystemSubsystem LED behaviorLED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Storage controller 6 flashes
System board PCIe slots 7 flashes
Power backplane 8 flashes
Storage backplane 9 flashes
Power supply 10 flashes
PCIe expansion cards installed in riser board 11 flashes
Chassis 12 flashes
GPU card 13 flashes
Front panel LED power fault codes 14

Rear panel componentsRear panel components
ItemItem DescriptionDescription
1 Slot 1 PCIe4 x8 (8, 4, 1) or Slot 1 PCIe4 x8 (4, 1)
2 Slot 2 PCIe4 x16 (8, 4, 1) or Slot 2 PCIe4 x16 (16, 8, 4, 1)
3 Serial port (optional)
4 Non-hot-plug power supply
5 Flexible Slot power supply 1 (hot-plug)
6 Flexible Slot power supply 2 (hot-plug, optional)
7 USB 3.2 Gen1 ports
8 NIC port 2 (1 GbE)
9 NIC port 1/iLO shared port (1 GbE)
10 Video port
11 iLO dedicated network port
Rear panel components 15

Rear panel LEDsRear panel LEDs
ItemItem LEDLED StatusStatus DefinitionDefinition
1 UID Solid blue Activated
Flashing blue 1 flash per sec = Remote management or
firmware upgrade in progress
4 flashes per sec = iLO manual reboot
sequence initiated
8 flashes per sec = iLO manual reboot
sequence in progress
Off Deactivated
2 Power supply Solid green The power supply is operating normally
Off One or more of the following conditions exists:
Power is unavailable
Power supply failure
Power supply is in standby mode
Power supply error
3 NIC/iLO status Solid green Linked to network
Flashing green Network active
Off No network activity
4 NIC/iLO link Solid green Network link
Off No network link
Rear panel LEDs 16

System board componentsSystem board components
ItemItem DescriptionDescription
1 Serial port connector
2 System maintenance switch
3 Trusted Platform Module 2.0 (embedded TPM)
4 PCIe4 riser connector
5 M.2 SSD power-sideband connector
6 Storage controller backup power connector for slot 1
7 Fan connector 2
8 Fan connector 1
9 Chassis intrusion detection switch connector
10 Power supply connector
11 2 SFF drive sideband connector
12 System battery
13 Energy pack connector
14 Power supply sideband connector
15 Flexible Slot power supply sideband connector
16 Drive and optical drive power connector
17 SATA port 2
18 Mini-SAS port
1
System board components 17

19 SATA port 1
20 Fan connector 3
21 M.2 SSD signal connector
22 Storage controller backup power connector for slot 2
23 Type-a modular storage controller slot (AROC)
24 Internal USB 3.2 Gen1 port
ItemItem DescriptionDescription
All SATA ports support 6Gb/s transfer rate.
1
1
System board components 18

System maintenance switch descriptionsSystem maintenance switch descriptions
PositionPosition DefaultDefault FunctionFunction
S1 Off Off = iLO 5 security is enabled.
On = iLO 5 security is disabled.
S2 Off Reserved
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = Restore default manufacturing settings
S7 Off Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to On.
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings
to their manufacturing defaults.
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored. For more information, see Configuring security.
1
1
1,2,3
1
2
3
System maintenance switch descriptions 19

DIMM slot locationDIMM slot location
The arrow points to the front of the server.
DIMM slot location 20