HSBC hs2153 User manual

Your guide to the
HSBC Security Device
Welcome to the next step in the evolution of online security.
Protecting your money and personal information is our top priority. The HSBC
Security Device provides an extra level of protection for your online personal
information and certain types of transactions. It’s easy to use and will keep your
money even safer while meeting your evolving online banking needs. HSBC is one
of the first major banks in the U.S. to bring you this enhanced level of security.
Follow the instructions inside to activate and begin using your new HSBC Security
Device today. For Frequently Asked Questions and additional information about your
HSBC Security Device, visit us.hsbc.com/securitydevice.
©HSBC Bank USA, N.A. 2014. All rights reserved.

Step 4
With “HSBC” displayed on the
screen, press the button to
generate a 6-digit Security Code.
Congratulations, you have successfully
activated your HSBC Security Device.
Enjoy enhanced security by using your
device to securely log on to Personal
Internet Banking.
Step 1
Enter the activation code received
via email as per the instructions on
the screen.
Step 2
Enter the 10-digit serial number
found on the back of your HSBC
Security Device on the Personal
Internet Banking screen as per
the instructions.
Step 3
Create your HSBC Security Device
Personal Identification Number (PIN).
a. Press and hold the button
for 2 seconds to turn on your
HSBC Security Device.
b. When prompted with “NEW
PIN” on the screen, create and
enter a new PIN between 4 to 8
digits, then press the button.
Note: You will have 5 seconds to
start typing in your PIN. If you do not
begin typing your PIN within 5 seconds
you must repeat Step 3a.
Activating your HSBC Security Device
Note: Your PIN can be made up of any
numbers as long as the numbers do not
follow a logical or sequential pattern, for
example 123456 or 24681012. Only
strong PINs will be accepted by your
HSBC Security Device. Weak PINs with
consecutive (123 4 ) or repetitive (1111)
numbers will not be accepted.
Remember your PIN and do not disclose
it to anyone.
Note: You will need this PIN each time
you need to generate a Security Code
using the HSBC Security Device.
c. The words “NEW PIN
CONF”will appear on the
screen of your HSBC Security
Device and you will hear an
acknowledgement. Confirm
your PIN by re-entering it into your
HSBC Security Device. Once your PIN
is confirmed, the word “HSBC”
will be confirmed audibly and
displayed on the screen.
Log on to Personal Internet Banking as you normally would and
follow the steps below to activate your HSBC Security Device.
If you make an error entering your PIN,
you can use the button to delete the
last digit you entered. You can also wait
for your HSBC Security Device to turn off
and then restart the activation process.
The HSBC Security Device does not have
an “off” button. After 30 seconds of
inactivity, the device will automatically
turn off.

Logging on to Personal Internet Banking
with your HSBC Security Device
Log on to Personal Internet Banking as
you normally would and follow the
on-screen instructions to generate a
Security Code that will be entered into
Personal Internet Banking.
Step 1
Press and hold the button for
2 seconds to turn on your HSBC
Security Device. Once it is on,
the screen will display the word
“PIN” in the top right corner.
Enter your HSBC Security Device PIN
generated during step 3 of “Activating
your Device” earlier.
Step 2
If an incorrect PIN has been
entered, a “FAIL 1” error code
will appear on the screen. Each
time you attempt to enter an
incorrect PIN, an error code will
appear on screen as “FAIL 2, FAIL 3,” etc.
On entering the correct PIN “HSBC” will
display on the screen.
Once “HSBC” is
displayed on the
screen, press
the button again.
This will generate a
6-digit Security Code.
Step 3
Enter the 6-digit security code shown
on your HSBC Security Device into the
“Security Code” field on the Personal
Internet Banking page and click
“Continue”. You will be logged on to
the Account Summary page of Personal
Internet Banking with full access to
internet banking.
Once your HSBC Security Device is activated, you should use
it each time you log on to Personal Internet Banking.
Your HSBC Security Device –
special functions
Decrease
playback speed
While holding down the bottom right corner button, press “4”.
Hold the bottom right corner button and press “4” repeatedly until
you find a speed of playback that you are comfortable with.
Increase
playback speed
While holding down the bottom right corner button, press “6”.
Hold the bottom right corner button and press “6” repeatedly until
you find a speed of playback that you are comfortable with.
Decrease volume While holding down the bottom right corner button, press “7”.
Hold the bottom right corner button and press “7” repeatedly until
you find a volume that you are comfortable with.
Increase volume While holding down the bottom right corner button, press “9”.
Hold the bottom right corner button and press “9” repeatedly until
you find a volume that you are comfortable with.
To hear the
serial number
While holding down the bottom right corner button, press “5”
to hear the serial number. This can be repeated as many times
as you like.
Audible repeating
of HSBC security
codes
When generating a security code, you can hear them repeated
back to you by your HSBC Security Device. Simply hold the
bottom right corner button and press “0”.
You can repeat this as many times as you like, however the
security code will only be valid to gain access to your Personal
Internet Banking for a limited period of time before it expires.
After it expires, another security code will need to be generated
by your HSBC Security Device. Remember not to follow this
process anywhere you may be overheard.
These functions, except the audible repeat, can be activated
from the HSBC screen on your HSBC Security Device after
you have entered your PIN.

Using your HSBC Security Device to
authorize transactions
Certain transactions warrant a higher level
of security, such as adding or modifying
a new bill payee, or adding or modifying a
beneficiary. To complete such transactions,
you will need to log on to Personal Internet
Banking using your HSBC Security Device,
then you will need to authorize the
transaction by generating a second unique
code called a “Transaction Signing Code”.
This code will verify the authenticity of the
destination account number and ensure
that no one can change the destination of
the transaction.
To complete certain transactions such as
a transfer to another person’s account, log
on to Personal Internet Banking and follow
the on-screen instructions.
Step 1
Enter your PIN:
• Press and hold the
bottom right button
for 2 seconds
• Enter your HSBC Security Device PIN
• Press the bottom left button, and a
dash will appear on the display
(Note: this is a different button than the
one you use to log on to PIB with your
HSBC Security Device.)
Step 2
Enter the information as requested on the
Personal Internet Banking screen.
• Press the bottom left button
again to generate a Transaction
Signing Code
Step 3
Enter the Transaction Signing Code:
• Enter the Transaction Signing
Code where indicated
• Click on an option to proceed
Hints and tips
• The keypad consists of buttons 0
through 9. This matches the standard
telephone layout design
• The button is colored green and
can be found at the bottom right hand
corner of the keypad
• To help you find your way around the
keypad, the “5” button has two raised
dots on it and the button (bottom
right) has a single raised dot
You’re on your way to an even more secure
online banking experience
Your HSBC Security Device is a great way to keep your money even safer
in an ever changing, digital world. Once you’ve activated and begun to use
your HSBC Security Device, you can have the peace of mind that comes
with knowing you have an even greater level of privacy and security for your
online personal information and transactions.
Learn more
For more information about your HSBC Security Device, including Frequently Asked
Questions and a Troubleshooting Guide, visit us.hsbc.com/securitydevice or
contact us at 866.537.4722. If you are calling from outside the United States, please
call us collect at 716.841.7172.