
Appendix/ 附录
Troubleshooting/ 常见问题处理
Q : What can I do if the PTZ dome camera cannot perform self-check after being powered on?
A : Check whether the power cable is loose. If the power cable is loose, reconnect the power cable.
问:球机上电后不会自检?
答:检查电源是否松动,重新插拔电源。
Q : After you enter the camera IP address in the address box and press Enter, the Internet Explorer displays
"There is a problem with this website's security certificate."
A : Click Continue to this web (not recommended) to continue browsing this website. Then, install the root
certificate or upload your own certificate. For details, see Configuration Guide.
问:在 IE 浏览器中输入设备 IP 地址后,网页显示“此网站的安全证书有问题”?
答:单击“继续浏览此网站(不推荐)”,继续访问设备 Web 页面 , 然后安装根证书或上传用户自己的证书文件,具体操
作请参见《配置指南》。
Q : When the root certificate is downloaded, the Internet Explorer displayed "There is a problem with this
website's security certificate", Click "Continue to this website(not recommended)" to access the login page,
the Certificate Error is displayed in the address box.
A : Choose Settings > System > Configuration Management > Certificate Management , upload a valid
certificate. After the certificate is uploaded, restart the browser.
问:根证书下载安装完成后,IE 仍提示“此网站的安全证书有问题”,单击“继续浏览此网站(不推荐)”进入登录页面后,
地址栏中出现“证书错误”提示。
答:选择“高级配置 > 系统配置 > 配置管理 > 证书管理 ”,上传用户自己的合法证书,完成后重新启动浏览器。
Q : What can I do if I forgot the password of the admin user?
A : Hold down the Reset button for at least 5s to restore the camera to factory defaults.
问:忘记 admin 用户的密码?
答:长按 Reset 键 5s 以上恢复系统默认配置。
Q : The message "Heating..." is displayed while the live video can be properly viewed.
A : If the camera is started in low-temperature environment, the camera may enter the low-temperature
protection mode. In this case, the message "Heating..." will be displayed on the live video. When the
temperature of the camera rises, the message will disappear.
问:Web 实况出现“Heating...”字样,而图像画面可以显示实况。
答:在低温环境下启动摄像机,设备有可能会进入低温保护模式,实况页面带有“Heating...”字样,等摄像机温度上升后,
Heating...”字样会消失。
Q: What can I do if files or the SDC Web Control cannot be donwloaded?
问:下载文件或者 SDC Web Control 实况控件失败,应如何处理?
A :In Internet Explorer, choose Tools > Internet Options > Advanced and click Reset to restore the default
browser settings. Then restart the computer and log in to the web system again.
答:在 Internet Exporer 中选择“工具 > Internet 选项 > 高级”,单击“重置”,恢复默认配置后,重启电脑,再次登录
设备的 Web 客户端。
Restoring the factory configuration will result in the loss of the user's account information and some of the configuration
information. Exercise caution when performing this operation.
恢复出厂配置后将会导致用户的帐号信息以及部分配置信息丢失,请慎重操作。
CAUTION/ 注意
Thank you for choosing products of Huawei Technologies Co., Ltd. (Huawei). To be entitled for warranty service for
the product, please read the following warranty statements carefully.
1. Warranty Period
Unless otherwise stated specifically by Huawei, the following periods apply:
You are entitled a free warranty service of at least 12 months for the camera you purchased from Huawei. The specific
warranty duration is subject to the sales contract.
The start date of the warranty:
The warranty starts on the 90th day after the date of the product shipment from Huawei, or the date of receiving
service request, whichever is earlier.
Notes:
1. If there is any conflict with contract terms and conditions, the contract terms and conditions shall prevail.
2. When you purchase a product from Huawei, please confirm the date when the product will be shipped from Huawei,
and check other warranty-related information.
3. For expansion and replacement parts, you are entitled to either of the following warranties (whichever is longer):
(1) A 90-day warranty starting from the date the replacement parts are shipped
(2) The remaining warranty of the original equipment
4. Warranty service is provided for the lithium battery modules for the S series switches, but the terms related to
hardware warranty service response time in the Enterprise Warranty Policy do not apply to the lithium battery
modules.
2. Service Guidelines
This warranty card entitles you to free warranty service within the warranty period.
Technical Support: Visit http://e.huawei.com, click Contact Us at the upper right corner of the page, and select your
country to obtain contact information of Huawei local office.
TAC Support: Visit http://e.huawei.com and choose Contact Us > Service Hotline to find the service hotline available
in your country.
Complete the form below and keep for ready reference:
Product supplier:
Supplier telephone number:
Product serial number:
Warranty Card