Hughes HX200 User manual

1038054-0001
Revision B
July 7, 2011
HX System
HX200 Satellite Router
Installation Guide

Copyright © 2008, 2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other
trademarks are the property of their respective owners. This product is compatible with the Hughes
SPACEWAY system.

• Understanding safety alert messages
1038054-0001 Revision B iii
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified by
the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury, or in some cases possible death, read
and comply with all safety alert messages.
Messages concerning
personal injury
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
Messages concerning
property damage
A NOTICE concerns property damage only.
DANGER
DANGER indicates a potentially hazardous situation which,
if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a potentially hazardous situation
which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a potentially hazardous situation which,
if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used for advisory messages concerning possible
property damage, product damage or malfunction, data loss, or
other unwanted results—but not personal injury.

• Understanding safety alert messages
iv 1038054-0001 Revision B
Safety symbols The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears
next to the DANGER, WARNING, and CAUTION signal words
as part of the signal word label. Other symbols may appear next
to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other
hazard symbols are used in this document they are identified in
this section.

• Contents
1038054-0001 Revision B v
Contents
Understanding safety alert messages . . . . . . . . . . . . . . . iii
Messages concerning personal injury. . . . . . . . . . . . . . . . . . . . . iii
Messages concerning property damage . . . . . . . . . . . . . . . . . . . iii
Safety symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX200 satellite router overview . . . . . . . . . . . . . . . . . . . . . . . . .1
HX200 for stabilized platforms . . . . . . . . . . . . . . . . . . . . . . . .2
HX200 features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Transmission types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
DVB-S2 compliant outroute. . . . . . . . . . . . . . . . . . . . . . . . . . .4
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Signal and data interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
HX200 specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Physical, satellite, and mechanical specifications . . . . . . . . . .5
Transmitter and receiver specifications . . . . . . . . . . . . . . . . . .6
DVB-S2 compliant outroute rates and ratios . . . . . . . . . . . . . .7
Installation and commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .7
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2
Assembling and connecting HX200 hardware . . . . . . .11
Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . .11
Items required for stabilized platforms. . . . . . . . . . . . . . . . . .11
Seatel antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Azimuth antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Confirming installer laptop and site requirements . . . . . . . . .12
Installer laptop requirements . . . . . . . . . . . . . . . . . . . . . . .12
Remote site requirements . . . . . . . . . . . . . . . . . . . . . . . . . .12
Conducting the site survey . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting the receive and transmit cables . . . . . . . . . . . . . . . .13
Connecting radio cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting the Ethernet and power cables . . . . . . . . . . . . . . . .14
Serial port interface connections . . . . . . . . . . . . . . . . . . . . . . . .15
Connecting the hardware for stabilized platforms . . . . . . . . . . .16

• Contents
vi 1038054-0001 Revision B
Powering up and observing the LEDs . . . . . . . . . . . . . . . . . . .18
Stabilized platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter 3
Commissioning the HX200 satellite router . . . . . . . . . .21
Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Accessing the manual commissioning interface. . . . . . . . . . .22
Entering Satellite Parameters . . . . . . . . . . . . . . . . . . . . . . .27
Entering VSAT Parameters . . . . . . . . . . . . . . . . . . . . . . . .28
Entering LAN Parameters . . . . . . . . . . . . . . . . . . . . . . . . .29
Entering Management Parameters . . . . . . . . . . . . . . . . . . .30
Entering Receive Radio Parameters . . . . . . . . . . . . . . . . . .31
Entering Transmit Radio Parameters . . . . . . . . . . . . . . . . .32
Set Maximum Tx Power/Minimum Attenuation . . . . . . . . . .33
NOC override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Error checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Antenna pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .37
Obtaining an IP address from the HX200 satellite router . . .37
Uploading the SBC configuration file to the HX200 . . . . . . .39
Commissioning the HX200 . . . . . . . . . . . . . . . . . . . . . . . . . .41
Chapter 4
Completing the installation . . . . . . . . . . . . . . . . . . . . . . .55
Confirming that all files are current . . . . . . . . . . . . . . . . . . . . . .55
Connecting the HX200 satellite router to a computer . . . . . . . .56
Unable to access enterprise resources . . . . . . . . . . . . . . . . . .56
Printing the System Information page . . . . . . . . . . . . . . . . . . . .57
Creating a shortcut to the System Control Center . . . . . . . . . . .58
Chapter 5
The System Control Center . . . . . . . . . . . . . . . . . . . . . .61
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .61
System Control Center Home page . . . . . . . . . . . . . . . . . . . . . .62
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Diagnostic Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
System Status page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Receive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .70
Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

• Contents
1038054-0001 Revision B vii
Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Optional Features Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Firewall Configuration page. . . . . . . . . . . . . . . . . . . . . . . . . .78
Understanding how the firewall works. . . . . . . . . . . . . . . .80
Firewall rule restrictions. . . . . . . . . . . . . . . . . . . . . . . . .80
Creating firewall rules . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Modifying and deleting firewall rules . . . . . . . . . . . . . . . .82
Enabling and disabling the firewall . . . . . . . . . . . . . . . . . .83
The Firewall Statistics page . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing firewall statistics . . . . . . . . . . . . . . . . . . . . . . . . .84
Resetting firewall statistics counters . . . . . . . . . . . . . . . . .84
Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . .85
Understanding port forwarding . . . . . . . . . . . . . . . . . . . . .85
Port forwarding rule restrictions. . . . . . . . . . . . . . . . . . .86
Creating port forwarding rules . . . . . . . . . . . . . . . . . . . . . .86
Modifying and deleting port forwarding rules . . . . . . . . . .87
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Chapter 6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
HX200 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
LED appearances during normal operation . . . . . . . . . . . . . .92
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Cannot access the System Control Center . . . . . . . . . . . . . . . . .96
Computer is connected directly to the satellite router . . . . . .96
Satellite router is connected to an Ethernet device. . . . . . . . .97
Cannot access network resources . . . . . . . . . . . . . . . . . . . . . . . .97
Accessing the System Control Center . . . . . . . . . . . . . . . . . .98
Confirming that the satellite router is commissioned. . . . . . .98
Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . . .98
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . .98
Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . . .98
Checking that TCP Acceleration is operational . . . . . . . . . . .99
Checking that Web Acceleration is operational . . . . . . . . . . .99
Checking system gateway connectivity . . . . . . . . . . . . . . . .100
Checking enterprise network connectivity . . . . . . . . . . . . . .101
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . .102
Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
No browsing issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Slow transmission speed or intermittent operation . . . . . . . . .104

• Contents
viii 1038054-0001 Revision B
Appendix A
Configuring a Windows computer to support
DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Appendix B
Updating the satellite router software . . . . . . . . . . . . .111
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . .111
Configuring the TCP/IP properties on the installer laptop. . . .112
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Updating the fallback.bin file. . . . . . . . . . . . . . . . . . . . . . . . . .117
Troubleshooting the update . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Appendix C
Disabling a Web browser proxy connection . . . . . . . .121
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Firefox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Appendix D
Azimuth antenna setting and software version. . . . . .125
Antenna setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Software version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Appendix E
Seatel antenna settings and software version . . . . . . .129
Software version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Appendix F
Troubleshooting NMEA and TX mute/RX lock
cable issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Appendix G
LNB selection reference. . . . . . . . . . . . . . . . . . . . . . . . .135
Appendix H
Conforming with standards and directives . . . . . . . . .139
TIA IPoS standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Certifications and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Safety-operating conditions for Canada . . . . . . . . . . . . . . . .140
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Safety, emission, and immunity standards . . . . . . . . . . . . . .140
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . .141
FCC part 15 notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
R&TTE notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

• Contents
1038054-0001 Revision B ix
Material compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
RoHS compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
RoHs compliance with exemptions . . . . . . . . . . . . . . . . . . .142
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .145
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

• Contents
x1038054-0001 Revision B