Hughes HN9500 User manual

1037736-0001
Revision G
February 26, 2010
HN9500 Satellite Router
Installation Guide

Copyright © 2008-2010 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, and SPACEWAY are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Scope and audience............................................................................................................xiii
Chapter 1: Satellite router overview.............................................................1
Supported congurations.........................................................................................................................2
Satellite router specications...................................................................................................................4
Chapter 2: Preparing for installation.............................................................7
Installation summary................................................................................................................................8
Installation checklist...............................................................................................................................10
Conducting a site survey........................................................................................................................11
Instructions for other terminal components............................................................................................11
Power supply information......................................................................................................................12
Primary tools and equipment needed for installation.............................................................................13
Additional equipment ............................................................................................................................13
Use a surge protector..................................................................................................................14
Requirements for IFL cables, connectors, and ground blocks...................................................14
A hub may be required...............................................................................................................14
Computer requirements..........................................................................................................................14
Chapter 3: Installing the satellite router......................................................15
Operating environment...........................................................................................................................16
Ventilation and heat sources.......................................................................................................16
Router operating position.......................................................................................................................16
Attaching or removing the pedestal base...................................................................................16
Attaching the base..........................................................................................................16
Removing the base.........................................................................................................17
Powering up the router...........................................................................................................................17
Connecting the installer laptop to the router..........................................................................................18
Entering the installation parameters.......................................................................................................19
Chapter 4: Installing outdoor equipment and antenna pointing...............27
Installing the IFL cables.........................................................................................................................28
Routing and connecting the IFL cables......................................................................................28
IFL grounding requirement............................................................................................28
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Labeling the IFL cables..................................................................................................29
Connecting the IFL cables to the router.........................................................................29
Pointing the antenna...............................................................................................................................30
Chapter 5: Commissioning the satellite router...........................................31
Prerequisites for commissioning............................................................................................................32
Monitoring the commissioning process ................................................................................................32
Commissioning and installation reference information.............................................................34
Commissioning activities and progress messages..........................................................35
Registration error messages............................................................................................36
Terminal Info parameters...............................................................................................37
Troubleshooting installation problems...................................................................................................39
Chapter 6: Validating the installation..........................................................41
A quick look at the validation procedure...............................................................................................42
Prerequisites...........................................................................................................................................42
Accessing the OVT................................................................................................................................43
Chapter 7: Activating the HughesNet service.............................................49
Service activation prerequisites..............................................................................................................50
Connecting the satellite router to the customer’s computer...................................................................50
Activation procedure..............................................................................................................................52
Chapter 8: VADB feature setup and testing................................................57
Prerequisites for VADB setup and operation.........................................................................................58
Setting up VADB....................................................................................................................................58
Verifying VADB conguration..................................................................................................58
Testing the router’s VADB components.....................................................................................59
Testing the phone line.................................................................................................................60
Connecting the satellite router to the telephone line .................................................................60
Verifying VADB functionality....................................................................................................61
VADB troubleshooting...........................................................................................................................63
Chapter 9: System Control Center...............................................................65
Accessing the System Control Center....................................................................................................66
System Control Center home page.........................................................................................................66
Text links....................................................................................................................................67
Common features on System Control Center screens............................................................................68
Button links................................................................................................................................69
System Status button......................................................................................................69
IPSec icon...........................................................................................................70
Links in the left panel.................................................................................................................71
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Small icon on System Control Center screens—access Advanced Pages..................................71
Status and information screens...................................................................................................71
State codes on status and information screens...............................................................72
Red ag indicator...........................................................................................................73
System Status page.................................................................................................................................73
Typical values for System Status parameters.............................................................................74
Red ags on System Status page................................................................................................76
Reception Information page...................................................................................................................77
Typical values for Reception Information parameters...............................................................78
Red ags on Reception Information page..................................................................................79
Transmission Information page..............................................................................................................80
Typical values for Transmission Information parameters..........................................................81
Red ags on Transmission Information page.............................................................................81
Terminal Status page..............................................................................................................................81
Typical values for Terminal Status parameters..........................................................................83
System Information page........................................................................................................................84
Typical values for System Information parameters....................................................................84
State codes..............................................................................................................................................87
Viewing the state codes list........................................................................................................91
Connectivity Test page...........................................................................................................................92
Chapter 10: LEDs..........................................................................................93
Front panel LEDs...................................................................................................................................94
LAN port LEDs......................................................................................................................................95
Chapter 11: Troubleshooting........................................................................97
Rescue switch.........................................................................................................................................98
Troubleshooting common problems.......................................................................................................98
Cannot access the System Control Center..............................................................................................99
Testing connectivity to the satellite........................................................................................................99
VADB – Router cannot connect...........................................................................................................101
VADB – VADB Connection State down..............................................................................................101
VADB – Router remains in VADB mode.............................................................................................102
Chapter 12: Advanced Pages......................................................................103
Accessing the Advanced Pages............................................................................................................104
Expanding and collapsing menus.........................................................................................................105
Opening the Installation sub-menu.......................................................................................................105
Appendix A: Alternate address for installing the router.........................107
Conguring the installer laptop IP address..........................................................................................107
Conguring a link-local IP address on the installer laptop......................................................108
Conguring a second IP address on the installer laptop..........................................................109
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Using the alternate installation address................................................................................................110
Appendix B: Standards compliance...........................................................111
Telecommunications standards.............................................................................................................111
FCC Part 68..............................................................................................................................111
Ringer equivalence number (REN)..........................................................................................112
Discontinuation of service........................................................................................................112
Telephone Company changes...................................................................................................112
Repairs in the United States.....................................................................................................112
Industry Canada certication...................................................................................................113
Electromagnetic interference (EMI).....................................................................................................113
FCC Part 15..............................................................................................................................113
Canada Class B warning...........................................................................................................114
Operational and safety requirements for Canada.................................................................................114
Repairs in Canada.....................................................................................................................114
Appendix C: Acronyms used in this guide................................................115
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Table of Figures
Figure 1: HN9500 satellite router.....................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Multiple-host conguration in a wireless LAN................................................................................................3
Figure 5: Private network conguration..........................................................................................................................4
Figure 6: Satellite router installation summary................................................................................................................9
Figure 7: Power supply for the HN9500 satellite router................................................................................................12
Figure 8: Attaching or removing the HN9500 pedestal base.........................................................................................17
Figure 9: Powering up the router....................................................................................................................................18
Figure 10: Connecting the installer’s laptop computer to the router..............................................................................19
Figure 11: System Control Center home page...............................................................................................................20
Figure 12: Icon for opening Advanced Pages................................................................................................................20
Figure 13: Installation Parameters screen......................................................................................................................21
Figure 14: Fields where latitude and longitude are entered...........................................................................................22
Figure 15: Example of a GPS receiver display..............................................................................................................23
Figure 16: State code displayed below latitude and longitude elds.............................................................................24
Figure 17: Terminal Pointing Info screen.......................................................................................................................25
Figure 18: In-line connection of the DAPT ...................................................................................................................28
Figure 19: Connecting the transmit and receive cables..................................................................................................29
Figure 20: Terminal Initialization Sequence in progress................................................................................................33
Figure 21: Terminal Initialization Sequence complete...................................................................................................34
Figure 22: Latest values compared to target values (partial screen)..............................................................................42
Figure 23: Validate link on System Control Center page...............................................................................................44
Figure 24: Installation Portal, installer login screen.......................................................................................................45
Figure 25: Installation Portal Welcome screen...............................................................................................................46
Figure 26: Data Collection screen..................................................................................................................................46
Figure 27: Site and installer ID information..................................................................................................................47
Figure 28: OVT screen comparing latest and target values...........................................................................................48
Figure 29: Terminal Initialization Sequence screen – top part.......................................................................................50
Figure 30: Activate link indicating router is ready for service activation......................................................................51
Figure 31: Connecting Ethernet cable to customer’s computer or other device............................................................52
Figure 32: Activate link on the System Control Center home page...............................................................................53
Figure 33: SAN and PIN entry page..............................................................................................................................54
Figure 34: Welcome screen............................................................................................................................................54
Figure 35: Welcome screen with service activated message..........................................................................................55
Figure 36: Verifying the VADB conguration...............................................................................................................59
Figure 37: Select Loopback Test menu..........................................................................................................................60
Figure 38: Phone connection to support VADB.............................................................................................................61
Figure 39: VADB Manual Start Command Results (partial) screen..............................................................................62
Figure 40: System Control Center home page...............................................................................................................67
Figure 41: Common features on System Control Center screens..................................................................................68
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Figure 42: System Control Center button links..............................................................................................................69
Figure 43: IPSec icon.....................................................................................................................................................70
Figure 44: Icon for accessing the Advanced Pages........................................................................................................71
Figure 45: Format of status and information screens.....................................................................................................72
Figure 46: Example of a state code................................................................................................................................72
Figure 47: Red ag problem indicator...........................................................................................................................73
Figure 48: System Status page.......................................................................................................................................74
Figure 49: Reception Information page..........................................................................................................................78
Figure 50: Transmission Information page....................................................................................................................80
Figure 51: Terminal Status page (top part).....................................................................................................................82
Figure 52: System Information page (top part)..............................................................................................................84
Figure 53: Examples of state codes................................................................................................................................88
Figure 54: Terminal Connectivity Test page..................................................................................................................92
Figure 55: Front panel LEDs on the HN9500 router......................................................................................................94
Figure 56: LAN port LEDs............................................................................................................................................95
Figure 57: Problem Troubleshooting page.....................................................................................................................98
Figure 58: Satellite loopback connectivity test..............................................................................................................99
Figure 59: Terminal Connectivity Test page................................................................................................................100
Figure 60: Connectivity Test results page....................................................................................................................100
Figure 61: Icon for accessing Advanced Pages............................................................................................................104
Figure 62: Advanced Pages example showing the Advanced menu............................................................................105
Figure 63: Internet Protocol Properties dialog.............................................................................................................109
Figure 64: Settings for link-local and second address on the laptop............................................................................110
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Table of Figures

Table ofTables
Table 1: Specications for the HN9500 satellite router ..................................................................................................4
Table 2: Related installation documents.........................................................................................................................11
Table 3: Power supply specications for the HN9500 satellite router...........................................................................12
Table 4: Converting GPS display formats......................................................................................................................23
Table 5: Commissioning progress messages..................................................................................................................35
Table 6: Reasons for registration errors and corrective actions.....................................................................................36
Table 7: Parameters in Terminal Info section (appears on two installation screens).....................................................37
Table 8: Guidelines for installation troubleshooting......................................................................................................39
Table 9: Button links on System Control Center screens...............................................................................................69
Table 10: System Status button colors...........................................................................................................................70
Table 11: System Status parameters – typical values and range....................................................................................74
Table 12: Red ags on System Status page....................................................................................................................76
Table 13: Reception Information parameters – typical values and range......................................................................78
Table 14: Red ags on Reception Information page......................................................................................................79
Table 15: Transmission Information parameters – typical values and range.................................................................81
Table 16: Terminal Status parameters – typical values and range..................................................................................83
Table 17: System Information parameters – typical values and range...........................................................................85
Table 18: State codes......................................................................................................................................................88
Table 19: Front panel LED indications..........................................................................................................................94
Table 20: HN9500 standards compliance.....................................................................................................................111
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death
or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage, product damage or
malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety alert message that concerns a potential electric shock hazard.
Indicates a safety alert message that concerns a potential re hazard.
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Scope and audience
This installation guide explains how to install, commission, activate, and troubleshoot the Hughes
HN9500 satellite router. It also contains certain reference information concerning operation of
the satellite router.
This guide is written primarily for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
This guide is written for satellite router installations in the United States and Canada.
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Chapter
1
Satellite router overview
The HN9500 satellite router connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
Topics:
•Supported configurations or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
•Satellite router specifications
The router is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the router
must be connected to a properly aligned satellite antenna. The router has two
Ethernet ports so it can be connected to one or two Ethernet LANs if desired.
Figure 1: HN9500 satellite router
Note: Acronyms used in this installation guide are identied in Acronyms
used in this guide on page 115.
An internal modem (with telephone jack) supports an optional backup feature
known as VADB. In the event of a satellite link failure, VADB provides a
temporary phone line connection to the Internet instead of the satellite link.
VADB is designed for enterprise customers (which are typically large
businesses).
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Supported configurations
This section shows examples of supported congurations using the HN9500 satellite router.
The satellite router may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite router is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 2. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite router to provide Internet connectivity.
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite router is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 3.
Note: The customer must provide and congure hub, router, or wireless base station
equipment.
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Satellite router overviewChapter 1

Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Multiple-host conguration in a wireless LAN on page 3 shows a multiple-host
conguration using a hub or router in a wireless LAN.
Figure 4: Multiple-host configuration in a wireless LAN
Figure 5: Private network conguration on page 4 shows a private network using two satellite
routers at two locations. The thick broken line shows how the network connects a PC, POS, or
credit device at one location to a PC at a second location. This conguration requires two
antennas—one at each location. The Hughes Internet Gateway connection is optional and is
based upon a network design for a customer private network.
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Chapter 1Satellite router overview

Figure 5: Private network configuration
Satellite router specifications
Table 1: Specifications for the HN9500 satellite router
2.4 lb (1.09 kg)Weight
1.7 inch (4.3 cm). With pedestal base: 4.5 inch (11.4
cm)
Width
9.5 inch (24.1 cm). With pedestal base: 9.75 inch (24.8
cm)
Height
10.5 inch (26.7 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
Safe operating temperature range
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IPProtocol support
Two Ethernet ports supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Telephone line port
Interface ports
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Satellite router overviewChapter 1

See Power supply information on page 12.
Power supplies and power requirements
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Chapter 1Satellite router overview