Hughes HX200 User manual

1038054-0001
Revision A.04 - Inspection
Draft
October 27, 2008
HX System
Draft
Satellite Router
Installation Guide
Model: HX200

Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Revision record
Revision Date of issue Scope
A.01 October 1, 2008 Preliminary review draft
A.02 October 13, 2008 Updated draft.
A.03 October 16, 2008 Agency Test draft
A.04 October 27, 2008 Inspection draft

• Understanding safety alert messages
1038054-0001 Revision A.04 - Inspection Draft iii
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified by
the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury, or in some cases possible death, read
and comply with all safety alert messages.
Messages concerning
personal injury
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
Messages concerning
property damage
A NOTICE concerns property damage only.
DANGER
DANGER indicates a potentially hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used for advisory messages concerning possible
property damage, product damage or malfunction, data loss, or
other unwanted results—but not personal injury.

• Understanding safety alert messages
iv 1038054-0001 Revision A.04 - Inspection Draft
Safety symbols The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears
next to the DANGER, WARNING, and CAUTION signal words
as part of the signal word label. Other symbols may appear next
to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other
hazard symbols are used in this document they are identified in
this section.

• Contents
1038054-0001 Revision A.04 - Inspection Draft v
Contents
Understanding safety alert messages . . . . . . . . . . . . . . . iii
Messages concerning personal injury. . . . . . . . . . . . . . . . . . . . . iii
Messages concerning property damage . . . . . . . . . . . . . . . . . . . iii
Safety symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX200 satellite router overview . . . . . . . . . . . . . . . . . . . . . . . . .2
HX200 rack mount kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
HX200 features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Transmission types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Linear Ku-band. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Linear C-band. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Saturated Ku-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Saturated C-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
DVB-S2 compliant outroute. . . . . . . . . . . . . . . . . . . . . . . . . . .4
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Signal and data interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Satellite router specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installation and commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .6
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2
Assembling and connecting HX200 hardware . . . . . . . .9
Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . .9
Confirming installer laptop and site requirements . . . . . . . . .10
Installer laptop requirements . . . . . . . . . . . . . . . . . . . . . . .10
Remote site requirements . . . . . . . . . . . . . . . . . . . . . . . . . .10
Conducting the site survey . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connecting the receive and transmit cables . . . . . . . . . . . . . . . .11
Connecting the Ethernet and power cables . . . . . . . . . . . . . . . .12
Powering up and observing the LEDs . . . . . . . . . . . . . . . . . . . .13

• Contents
vi 1038054-0001 Revision A.04 - Inspection Draft
Chapter 3
Commissioning the HX200 satellite router . . . . . . . . . .15
Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Entering manual commissioning parameters . . . . . . . . . . . . .15
Spreading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Spreading disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Spreading enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
NOC override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Antenna pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .23
Obtaining an IP address from the HX200 satellite router . . .23
Uploading the SBC configuration file to the HX200 . . . . . . .25
Commissioning the HX200 . . . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 4
Completing the installation . . . . . . . . . . . . . . . . . . . . . . .37
Confirming that all files are current . . . . . . . . . . . . . . . . . . . . . .37
Connecting the HX200 satellite router to a computer . . . . . . . .38
Unable to access enterprise resources . . . . . . . . . . . . . . . . . .38
Printing the System Information page . . . . . . . . . . . . . . . . . . . .39
Creating a shortcut to the System Control Center . . . . . . . . . . .40
Chapter 5
The System Control Center . . . . . . . . . . . . . . . . . . . . . .43
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .43
System Control Center Home page . . . . . . . . . . . . . . . . . . . . . .45
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Diagnostic Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
System Status page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Receive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .52
Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Optional Features Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Firewall Configuration page. . . . . . . . . . . . . . . . . . . . . . . . . .61
Understanding how the firewall works. . . . . . . . . . . . . . . .62
Firewall rule restrictions. . . . . . . . . . . . . . . . . . . . . . . . .62

• Contents
1038054-0001 Revision A.04 - Inspection Draft vii
Creating firewall rules . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Modifying and deleting firewall rules . . . . . . . . . . . . . . . .64
Enabling and disabling the firewall . . . . . . . . . . . . . . . . . .65
The Firewall Statistics page . . . . . . . . . . . . . . . . . . . . . . . . . .65
Viewing firewall statistics . . . . . . . . . . . . . . . . . . . . . . . . .66
Resetting firewall statistics counters . . . . . . . . . . . . . . . . .66
Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . .67
Understanding port forwarding . . . . . . . . . . . . . . . . . . . . .67
Port forwarding rule restrictions. . . . . . . . . . . . . . . . . . .68
Creating port forwarding rules . . . . . . . . . . . . . . . . . . . . . .68
Modifying and deleting port forwarding rules . . . . . . . . . .69
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
HX200 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
LED appearances during normal operation . . . . . . . . . . . . . .74
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Cannot access the System Control Center . . . . . . . . . . . . . . . . .78
Computer is connected directly to the satellite router . . . . . .78
Satellite router is connected to an Ethernet device. . . . . . . . .79
Cannot access network resources . . . . . . . . . . . . . . . . . . . . . . . .79
Accessing the System Control Center . . . . . . . . . . . . . . . . . .80
Confirming that the satellite router is commissioned. . . . . . .80
Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . . .80
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . .80
Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . . .80
Checking that TCP Acceleration is operational . . . . . . . . . . .81
Checking that Web Acceleration is operational . . . . . . . . . . .81
Checking system gateway connectivity . . . . . . . . . . . . . . . . .82
Checking enterprise network connectivity . . . . . . . . . . . . . . .83
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
No browsing issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Slow transmission speed or intermittent operation . . . . . . . . . .86
Appendix A
Configuring a Windows computer to support DHCP .87
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

• Contents
viii 1038054-0001 Revision A.04 - Inspection Draft
Appendix B
DVB-S2 compliant outroute . . . . . . . . . . . . . . . . . . . . . .97
DVB-S2 compliant outroute. . . . . . . . . . . . . . . . . . . . . . . . . . . .97
QEF performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Appendix C
Updating the satellite router software . . . . . . . . . . . . .101
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . .101
Configuring the TCP/IP properties on the installer laptop. . . .102
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Windows 98 SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Updating the fallback.bin file. . . . . . . . . . . . . . . . . . . . . . . . . .109
Troubleshooting the update . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Appendix D
Disabling a Web browser proxy connection . . . . . . . .111
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Appendix E
HX200 transmitter and receiver specifications. . . . . .115
Appendix F
Conforming with standards and directives . . . . . . . . .117
TIA IPoS standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Certifications and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Safety-operating conditions for Canada . . . . . . . . . . . . . . . .118
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Safety, emission, and immunity standards . . . . . . . . . . . . . .118
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . .119
FCC part 15 notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
R&TTE notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Material compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
RoHS compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
RoHs compliance with exemptions . . . . . . . . . . . . . . . . . . .120
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .123
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

• Figures
1038054-0001 Revision A.04 - Inspection Draft ix
Figures
Chapter 1
1. HX200 satellite router (front and back) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2
2. HX200 installation kit components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3. Connecting the receive and transmit cables to the satellite router . . . . . . . . . . .11
Chapter 3
4. HX200 Broadband Satellite Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
5. HX200 Manual Commission screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
6. Sample of allowed inroute symbol rates with spreading disabled . . . . . . . . . . .18
7. Sample of allowed inroute symbol rates with spreading enabled . . . . . . . . . . .19
8. Antenna pointing screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
9. Receive pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
10. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
11. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
12. HX200 Broadband Satellite Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
13. Antenna Location screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
14. Entering location manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
15. Selecting the satellite and transponder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
16. Entering satellite parameters manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
17. Verifying satellite parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
18. Selecting the transmit radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
19. Receive pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
20. Accessing the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
21. Accepting the security certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
22. Registering a satellite router (enterprise user) – entering site ID . . . . . . . . . . . .35
Chapter 4
23. Final configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
24. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . .40
25. Entering the System Control Center URL in the Create Shortcut window . . . .40
26. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Chapter 5
27. System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
28. System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

• Figures
x1038054-0001 Revision A.04 - Inspection Draft
29. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .45
30. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
31. Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
32. Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
33. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
34. Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
35. Successful connectivity test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
36. Firewall configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
37. Create firewall rule page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
38. Modify/delete firewall rule page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
39. Firewall Statistics page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
40. Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
41. Create port forwarding rule page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
42. Modify/delete port forwarding rule page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
43. Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
44. Advanced page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 6
45. Satellite router LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Appendix A
46. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
47. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . . .89
48. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
49. Network and Dialup Connections - Windows 2000. . . . . . . . . . . . . . . . . . . . . .90
50. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . .91
51. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . .92
52. Control Panel - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
53. Network window - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . .94
54. TCP/IP Properties - Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . .94
55. Gateway tab - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Appendix C
56. Saving the Fallback Updater utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
57. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
58. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . .104
59. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . .104
60. Network and Dial-up Connections - Windows 2000 . . . . . . . . . . . . . . . . . . . .105
61. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . .106
62. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . .106
63. Control Panel - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
64. Network window - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . .108