Hughes HN9500 User manual

1037737-0001
Revision E
February 18, 2011
HN9500 Satellite Router
User Guide

Copyright © 2008-2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, SPACEWAY, and TurboPage are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Contact information..........................................................................................................xiii
Chapter 1: Satellite router overview.............................................................1
Scope of this user guide...........................................................................................................................3
Supported congurations.........................................................................................................................3
Satellite router specications...................................................................................................................5
Power supply information........................................................................................................................6
Operating environment.............................................................................................................................7
Ventilation and heat sources.........................................................................................................7
Router operating position.........................................................................................................................7
Attaching or removing the pedestal base.....................................................................................7
Attaching the base............................................................................................................7
Removing the base...........................................................................................................8
Computer requirements............................................................................................................................8
Chapter 2: System Control Center...............................................................11
Accessing the System Control Center....................................................................................................12
System Control Center home page.........................................................................................................12
Text links....................................................................................................................................13
Common features on System Control Center screens............................................................................14
Button links................................................................................................................................15
System Status button......................................................................................................16
IPSec icon...........................................................................................................17
Links in the left panel.................................................................................................................17
Small icon on System Control Center screens...........................................................................18
Status and information screens...................................................................................................18
State codes on status and information screens...............................................................19
Red ag indicator...........................................................................................................19
System Status page.................................................................................................................................20
Typical values for System Status parameters.............................................................................21
Red ags on System Status page................................................................................................23
Reception Information page...................................................................................................................24
Typical values for Reception Information parameters...............................................................25
Red ags on Reception Information page..................................................................................26
Transmission Information page..............................................................................................................27
Typical values for Transmission Information parameters..........................................................28
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Red ags on Transmission Information page.............................................................................29
Terminal Status page..............................................................................................................................29
Typical values for Terminal Status parameters..........................................................................30
System Information page........................................................................................................................31
Typical values for System Information parameters....................................................................32
State codes..............................................................................................................................................35
Viewing the state codes list........................................................................................................38
Checking download allowance status.....................................................................................................39
Connectivity Test page...........................................................................................................................40
Chapter 3: LEDs............................................................................................41
Front panel LEDs...................................................................................................................................42
LAN port LEDs......................................................................................................................................43
Chapter 4: VADB feature description..........................................................45
VADB phone line connection.................................................................................................................46
Chapter 5: Troubleshooting..........................................................................47
Troubleshooting common problems.......................................................................................................48
Cannot access the System Control Center..............................................................................................48
Testing connectivity to the satellite........................................................................................................49
Hot cable connector................................................................................................................................51
VADB – Router remains in VADB mode...............................................................................................51
Appendix A: Computer settings...................................................................53
Understanding the router address and computer address ......................................................................53
Conguring a computer to use DHCP...................................................................................................54
Conguring Windows 7 to use DHCP.......................................................................................55
Conguring Windows Vista to use DHCP.................................................................................57
Conguring Windows XP to use DHCP....................................................................................58
Conguring Windows 2000 to use DHCP.................................................................................60
Conguring a Mac computer to use DHCP...............................................................................62
Conguring a computer for a static IP address......................................................................................63
Conguring Windows 7 to use a static IP address.....................................................................63
Conguring Windows Vista to use a static IP address...............................................................65
Conguring Windows XP to use a static IP address..................................................................66
Conguring Windows 2000 to use a static IP address...............................................................68
Conguring a Mac computer to use a static IP address.............................................................69
Conguring proxy settings.....................................................................................................................71
Conguring Internet Explorer to not use a proxy server............................................................71
Appendix B: Standards compliance.............................................................73
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Contents

Telecommunications standards...............................................................................................................73
FCC Part 68................................................................................................................................73
Ringer equivalence number (REN)............................................................................................74
Discontinuation of service..........................................................................................................74
Telephone Company changes.....................................................................................................74
Repairs in the United States.......................................................................................................74
Industry Canada certication.....................................................................................................75
Electromagnetic interference (EMI).......................................................................................................75
FCC Part 15................................................................................................................................75
Canada Class B warning.............................................................................................................76
Operational and safety requirements for Canada...................................................................................76
Repairs in Canada.......................................................................................................................76
Appendix C: Acronyms used in this guide..................................................77
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Contents

Table of Figures
Figure 1: HN9500 satellite router.....................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................3
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................4
Figure 4: Multiple-host conguration in a wireless LAN................................................................................................4
Figure 5: Private network conguration..........................................................................................................................5
Figure 6: Power supply for the HN9500 satellite router..................................................................................................6
Figure 7: Attaching or removing the HN9500 pedestal base...........................................................................................8
Figure 8: System Control Center home page.................................................................................................................13
Figure 9: Common features on System Control Center screens....................................................................................15
Figure 10: System Control Center button links..............................................................................................................15
Figure 11: IPSec icon.....................................................................................................................................................17
Figure 12: Small icon on System Control Center screens..............................................................................................18
Figure 13: Format of status and information screens.....................................................................................................19
Figure 14: Example of a state code................................................................................................................................19
Figure 15: Red ag problem indicator...........................................................................................................................20
Figure 16: System Status page.......................................................................................................................................21
Figure 17: Reception Information page..........................................................................................................................25
Figure 18: Transmission Information page....................................................................................................................28
Figure 19: Terminal Status page (top part).....................................................................................................................29
Figure 20: System Information page (top part)..............................................................................................................31
Figure 21: Examples of state codes................................................................................................................................35
Figure 22: Download Allowance Status screen.............................................................................................................39
Figure 23: Download allowance exceeded – speed limited...........................................................................................40
Figure 24: Terminal Connectivity Test page..................................................................................................................40
Figure 25: Front panel LEDs on the HN9500 router......................................................................................................42
Figure 26: LAN port LEDs............................................................................................................................................43
Figure 27: VADB phone line connection.......................................................................................................................46
Figure 28: Problem Troubleshooting page.....................................................................................................................48
Figure 29: Satellite loopback connectivity test..............................................................................................................49
Figure 30: Terminal Connectivity Test page..................................................................................................................50
Figure 31: Connectivity Test results page......................................................................................................................50
Figure 32: Example of Addressing parameters showing available private IP addresses...............................................54
Figure 33: Example of Addressing parameters showing one available static IP address..............................................54
Figure 34: Network and Sharing Center – Windows 7..................................................................................................55
Figure 35: Local Area Connection Properties – Windows 7..........................................................................................56
Figure 36: Internet Protocol Properties – Windows 7....................................................................................................56
Figure 37: Network connections – Windows Vista........................................................................................................57
Figure 38: Local Area Connection Properties – Windows Vista....................................................................................57
Figure 39: Internet Protocol Properties – Windows Vista..............................................................................................58
Figure 40: Network connections – Windows XP...........................................................................................................59
Figure 41: Local Area Connection Properties – Windows XP.......................................................................................59
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Figure 42: Internet Protocol Properties – Windows XP.................................................................................................60
Figure 43: Local Area Connection Properties Dialog – Windows 2000........................................................................61
Figure 44: Internet Protocol Properties – Windows 2000..............................................................................................61
Figure 45: Mac Network screen.....................................................................................................................................62
Figure 46: Select DHCP from the congure drop-down menu......................................................................................62
Figure 47: Network and Sharing Center – Windows 7..................................................................................................63
Figure 48: Local Area Connection Properties – Windows 7..........................................................................................64
Figure 49: Internet Protocol Properties – Windows 7....................................................................................................64
Figure 50: Network connections – Windows Vista........................................................................................................65
Figure 51: Local Area Connection Properties – Windows Vista....................................................................................65
Figure 52: Internet Protocol Properties – Windows Vista..............................................................................................66
Figure 53: Accessing Local Area Connection Properties – Windows XP.....................................................................67
Figure 54: Local Area Connection Properties Dialog – Windows XP...........................................................................67
Figure 55: Internet Protocol Properties – Windows XP.................................................................................................68
Figure 56: Local Area Connection Properties Dialog – Windows 2000........................................................................69
Figure 57: Internet Protocol Properties – Windows 2000..............................................................................................69
Figure 58: Mac Network screen.....................................................................................................................................70
Figure 59: Select Manually from the congure drop-down menu.................................................................................70
Figure 60: LAN settings – Internet Explorer..................................................................................................................71
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Table of Figures

Table ofTables
Table 1: Specications for the HN9500 satellite router ..................................................................................................5
Table 2: Power supply specications for the HN9500 satellite router.............................................................................6
Table 3: Button links on System Control Center screens...............................................................................................15
Table 4: System Status button colors.............................................................................................................................16
Table 5: System Status parameters – typical values and range......................................................................................21
Table 6: Red ags on System Status page......................................................................................................................23
Table 7: Reception Information parameters – typical values and range........................................................................25
Table 8: Red ags on Reception Information page........................................................................................................26
Table 9: Transmission Information parameters – typical values and range...................................................................28
Table 10: Terminal Status parameters – typical values and range..................................................................................30
Table 11: System Information parameters – typical values and range...........................................................................32
Table 12: State codes......................................................................................................................................................35
Table 13: Front panel LED indications..........................................................................................................................42
Table 14: HN9500 standards compliance.......................................................................................................................73
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