Hughes HN9500 User manual

1037737-0001
Revision E
February 18, 2011
HN9500 Satellite Router
User Guide

Copyright © 2008-2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, SPACEWAY, and TurboPage are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Contact information..........................................................................................................xiii
Chapter 1: Satellite router overview.............................................................1
Scope of this user guide...........................................................................................................................3
Supported congurations.........................................................................................................................3
Satellite router specications...................................................................................................................5
Power supply information........................................................................................................................6
Operating environment.............................................................................................................................7
Ventilation and heat sources.........................................................................................................7
Router operating position.........................................................................................................................7
Attaching or removing the pedestal base.....................................................................................7
Attaching the base............................................................................................................7
Removing the base...........................................................................................................8
Computer requirements............................................................................................................................8
Chapter 2: System Control Center...............................................................11
Accessing the System Control Center....................................................................................................12
System Control Center home page.........................................................................................................12
Text links....................................................................................................................................13
Common features on System Control Center screens............................................................................14
Button links................................................................................................................................15
System Status button......................................................................................................16
IPSec icon...........................................................................................................17
Links in the left panel.................................................................................................................17
Small icon on System Control Center screens...........................................................................18
Status and information screens...................................................................................................18
State codes on status and information screens...............................................................19
Red ag indicator...........................................................................................................19
System Status page.................................................................................................................................20
Typical values for System Status parameters.............................................................................21
Red ags on System Status page................................................................................................23
Reception Information page...................................................................................................................24
Typical values for Reception Information parameters...............................................................25
Red ags on Reception Information page..................................................................................26
Transmission Information page..............................................................................................................27
Typical values for Transmission Information parameters..........................................................28
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Red ags on Transmission Information page.............................................................................29
Terminal Status page..............................................................................................................................29
Typical values for Terminal Status parameters..........................................................................30
System Information page........................................................................................................................31
Typical values for System Information parameters....................................................................32
State codes..............................................................................................................................................35
Viewing the state codes list........................................................................................................38
Checking download allowance status.....................................................................................................39
Connectivity Test page...........................................................................................................................40
Chapter 3: LEDs............................................................................................41
Front panel LEDs...................................................................................................................................42
LAN port LEDs......................................................................................................................................43
Chapter 4: VADB feature description..........................................................45
VADB phone line connection.................................................................................................................46
Chapter 5: Troubleshooting..........................................................................47
Troubleshooting common problems.......................................................................................................48
Cannot access the System Control Center..............................................................................................48
Testing connectivity to the satellite........................................................................................................49
Hot cable connector................................................................................................................................51
VADB – Router remains in VADB mode...............................................................................................51
Appendix A: Computer settings...................................................................53
Understanding the router address and computer address ......................................................................53
Conguring a computer to use DHCP...................................................................................................54
Conguring Windows 7 to use DHCP.......................................................................................55
Conguring Windows Vista to use DHCP.................................................................................57
Conguring Windows XP to use DHCP....................................................................................58
Conguring Windows 2000 to use DHCP.................................................................................60
Conguring a Mac computer to use DHCP...............................................................................62
Conguring a computer for a static IP address......................................................................................63
Conguring Windows 7 to use a static IP address.....................................................................63
Conguring Windows Vista to use a static IP address...............................................................65
Conguring Windows XP to use a static IP address..................................................................66
Conguring Windows 2000 to use a static IP address...............................................................68
Conguring a Mac computer to use a static IP address.............................................................69
Conguring proxy settings.....................................................................................................................71
Conguring Internet Explorer to not use a proxy server............................................................71
Appendix B: Standards compliance.............................................................73
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Contents

Telecommunications standards...............................................................................................................73
FCC Part 68................................................................................................................................73
Ringer equivalence number (REN)............................................................................................74
Discontinuation of service..........................................................................................................74
Telephone Company changes.....................................................................................................74
Repairs in the United States.......................................................................................................74
Industry Canada certication.....................................................................................................75
Electromagnetic interference (EMI).......................................................................................................75
FCC Part 15................................................................................................................................75
Canada Class B warning.............................................................................................................76
Operational and safety requirements for Canada...................................................................................76
Repairs in Canada.......................................................................................................................76
Appendix C: Acronyms used in this guide..................................................77
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Contents

Table of Figures
Figure 1: HN9500 satellite router.....................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................3
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................4
Figure 4: Multiple-host conguration in a wireless LAN................................................................................................4
Figure 5: Private network conguration..........................................................................................................................5
Figure 6: Power supply for the HN9500 satellite router..................................................................................................6
Figure 7: Attaching or removing the HN9500 pedestal base...........................................................................................8
Figure 8: System Control Center home page.................................................................................................................13
Figure 9: Common features on System Control Center screens....................................................................................15
Figure 10: System Control Center button links..............................................................................................................15
Figure 11: IPSec icon.....................................................................................................................................................17
Figure 12: Small icon on System Control Center screens..............................................................................................18
Figure 13: Format of status and information screens.....................................................................................................19
Figure 14: Example of a state code................................................................................................................................19
Figure 15: Red ag problem indicator...........................................................................................................................20
Figure 16: System Status page.......................................................................................................................................21
Figure 17: Reception Information page..........................................................................................................................25
Figure 18: Transmission Information page....................................................................................................................28
Figure 19: Terminal Status page (top part).....................................................................................................................29
Figure 20: System Information page (top part)..............................................................................................................31
Figure 21: Examples of state codes................................................................................................................................35
Figure 22: Download Allowance Status screen.............................................................................................................39
Figure 23: Download allowance exceeded – speed limited...........................................................................................40
Figure 24: Terminal Connectivity Test page..................................................................................................................40
Figure 25: Front panel LEDs on the HN9500 router......................................................................................................42
Figure 26: LAN port LEDs............................................................................................................................................43
Figure 27: VADB phone line connection.......................................................................................................................46
Figure 28: Problem Troubleshooting page.....................................................................................................................48
Figure 29: Satellite loopback connectivity test..............................................................................................................49
Figure 30: Terminal Connectivity Test page..................................................................................................................50
Figure 31: Connectivity Test results page......................................................................................................................50
Figure 32: Example of Addressing parameters showing available private IP addresses...............................................54
Figure 33: Example of Addressing parameters showing one available static IP address..............................................54
Figure 34: Network and Sharing Center – Windows 7..................................................................................................55
Figure 35: Local Area Connection Properties – Windows 7..........................................................................................56
Figure 36: Internet Protocol Properties – Windows 7....................................................................................................56
Figure 37: Network connections – Windows Vista........................................................................................................57
Figure 38: Local Area Connection Properties – Windows Vista....................................................................................57
Figure 39: Internet Protocol Properties – Windows Vista..............................................................................................58
Figure 40: Network connections – Windows XP...........................................................................................................59
Figure 41: Local Area Connection Properties – Windows XP.......................................................................................59
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Figure 42: Internet Protocol Properties – Windows XP.................................................................................................60
Figure 43: Local Area Connection Properties Dialog – Windows 2000........................................................................61
Figure 44: Internet Protocol Properties – Windows 2000..............................................................................................61
Figure 45: Mac Network screen.....................................................................................................................................62
Figure 46: Select DHCP from the congure drop-down menu......................................................................................62
Figure 47: Network and Sharing Center – Windows 7..................................................................................................63
Figure 48: Local Area Connection Properties – Windows 7..........................................................................................64
Figure 49: Internet Protocol Properties – Windows 7....................................................................................................64
Figure 50: Network connections – Windows Vista........................................................................................................65
Figure 51: Local Area Connection Properties – Windows Vista....................................................................................65
Figure 52: Internet Protocol Properties – Windows Vista..............................................................................................66
Figure 53: Accessing Local Area Connection Properties – Windows XP.....................................................................67
Figure 54: Local Area Connection Properties Dialog – Windows XP...........................................................................67
Figure 55: Internet Protocol Properties – Windows XP.................................................................................................68
Figure 56: Local Area Connection Properties Dialog – Windows 2000........................................................................69
Figure 57: Internet Protocol Properties – Windows 2000..............................................................................................69
Figure 58: Mac Network screen.....................................................................................................................................70
Figure 59: Select Manually from the congure drop-down menu.................................................................................70
Figure 60: LAN settings – Internet Explorer..................................................................................................................71
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Table of Figures

Table ofTables
Table 1: Specications for the HN9500 satellite router ..................................................................................................5
Table 2: Power supply specications for the HN9500 satellite router.............................................................................6
Table 3: Button links on System Control Center screens...............................................................................................15
Table 4: System Status button colors.............................................................................................................................16
Table 5: System Status parameters – typical values and range......................................................................................21
Table 6: Red ags on System Status page......................................................................................................................23
Table 7: Reception Information parameters – typical values and range........................................................................25
Table 8: Red ags on Reception Information page........................................................................................................26
Table 9: Transmission Information parameters – typical values and range...................................................................28
Table 10: Terminal Status parameters – typical values and range..................................................................................30
Table 11: System Information parameters – typical values and range...........................................................................32
Table 12: State codes......................................................................................................................................................35
Table 13: Front panel LED indications..........................................................................................................................42
Table 14: HN9500 standards compliance.......................................................................................................................73
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety alert message that concerns a potential electric shock hazard.
Indicates a safety alert message that concerns a potential re hazard.
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Contact information
If you experience problems with your Hughes satellite router, rst try the solutions offered in
Troubleshooting on page 47. If you need assistance, use the contact information listed here.
If you need operational, warranty, or repair support, your contact information will vary depending
on where you purchased your satellite router. You may be supported by Hughes Customer Care
or another service provider.
For routers purchased from a retail channel or Hughes sales agent
If you purchased this product through a retail channel or Hughes sales agent, you have several
support options. Please try these options in the order listed until you nd the help you need.
Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite router.
2. Enter the web address www.myhughesnet.com.
3. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to nd the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!.
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
4. Call a Customer Care representative.
If none of the previous options helped you, call Hughes Customer
Care at 1 [phone].
For routers purchased from a value-added reseller
If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR
for technical support according to the procedure supplied by them. They are trained to help you
with any technical problem.
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Chapter
1
Satellite router overview
The HN9500 satellite router connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
Topics:
•Scope of this user guide or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
•Supported configurations
•Satellite router specifications The router is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the router
•Power supply information
must be connected to a properly aligned satellite antenna. The router has two
Ethernet ports so it can be connected to one or two Ethernet LANs if desired.
•Operating environment
•Router operating position
Figure 1: HN9500 satellite router
•Computer requirements
An internal modem (with telephone jack) supports an optional backup feature
known as VADB. In the event of a satellite link failure, VADB provides a
temporary phone line connection to the Internet instead of the satellite link.
VADB is designed for enterprise customers (which are typically large
businesses).
After your HN9500 satellite router has been installed, you can use a web browser
on your computer to access the Internet or an intranet. You can use a local area
network (LAN) to extend Internet or intranet connectivity to multiple computers.
This requires, for each computer: a properly congured NIC, an Ethernet cable
or wireless connection to the LAN, and proper conguration of the computer’s
operating system network properties.
The router has a System Control Center, which is described in System Control
Center on page 11.
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Terminology
In this user guide:
•Satellite router and router both refer to the HN9500 satellite router.
•Acronyms are identied in Acronyms used in this guide on page 77.
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Satellite router overviewChapter 1

Scope of this user guide
This user guide describes the features and operation of the Hughes HN9500 satellite router,
which provides Internet access by satellite. It also provides certain reference information, such
as the meaning of the router’s front panel LEDs. The HN9500 is designed for enterprise customers.
Audience
This guide is written for users in the United States and Canada.
Supported configurations
This section shows examples of supported congurations using the HN9500 satellite router.
The satellite router may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite router is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 3. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite router to provide Internet connectivity.
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite router is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 4.
Note: You must provide and congure hub, router, or wireless base station equipment if
any of these are used.
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Chapter 1Satellite router overview

Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Multiple-host conguration in a wireless LAN on page 4 shows a multiple-host
conguration using a hub or router in a wireless LAN.
Figure 4: Multiple-host configuration in a wireless LAN
Figure 5: Private network conguration on page 5 shows a private network using two satellite
routers at two locations. The thick broken line shows how the network connects a PC, POS, or
credit device at one location to a PC at a second location. This conguration requires two
antennas—one at each location. The Hughes Internet Gateway connection is optional and is
based upon a network design for a customer private network.
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Satellite router overviewChapter 1

Figure 5: Private network configuration
Satellite router specifications
Table 1: Specifications for the HN9500 satellite router
2.4 lb (1.09 kg)Weight
1.7 inch (4.3 cm). With pedestal base: 4.5 inch (11.4
cm)
Width
9.5 inch (24.1 cm). With pedestal base: 9.75 inch (24.8
cm)
Height
10.5 inch (26.7 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
Safe operating temperature range
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IPProtocol support
Two Ethernet ports supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Telephone line port
Interface ports
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Chapter 1Satellite router overview

See Power supply information on page 6.
Power supplies and power requirements
Power supply information
The power supply is included in the satellite router shipping carton.
Figure 6: Power supply for the HN9500 satellite router
Before proceeding, make sure you have the correct power supply. Check the part number on the
power supply and refer to Figure 6: Power supply for the HN9500 satellite router on page 6.
• Always use the power supply provided with the satellite router. The router’s performance
may suffer if the wrong power supply is used.
• Connect the power supply to a three-wire, grounded outlet with an input of 110/130 VAC.
A suitable surge protector is recommended to protect the satellite router from possible
damage due to power surges.
• If the satellite router is installed outside the United States or Canada, observe the power
standards and requirements of the country where it is installed.
Table 2: Power supply specifications for the HN9500 satellite router
Power cordElectrical requirementsApplication
Power supply type and
part number
Detachable, for 110
VAC outlet type.
Input line voltage:
100 – 130 V, 2 A maximum
HN9500 satellite router
with 1 W, 2 W, or 4 W
radio or 10 W power
booster unit
AC/DC, 111 W
P/N 1501087-0001
Input line frequency:
60 Hz AC
Rated power consumption: 111
W
Note: The satellite router should be continuously powered on unless it will not be used
for an extended period.
If there is any reason to remove power from the satellite
router, always unplug the AC power cord from the power source (power outlet, power strip, or
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