I:SY E5 ZR F Quick guide

IMPORTANT
READ CAREFULLY BEFORE USE
KEEP IN SAFE PLACE READY TO CONSULT AT LATER DATE
Translation of the original operating instructions for
i:SY pedelecs with BOSCH Intuvia on-board computer
E5 ZR F CX | RE 14 ZR F | S10 Adventure | XXL E5 ZR F CX | XXL RE 14 ZR F
H-01 ... H-03, J-01, J-02
MY23I0a - 42_1.0_29.08.2023

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Contents
Contents
1 About these operating instructions
1.1 Manufacturer 12
1.2 Laws, standards and directives 12
1.3 Language 12
1.4 For your information 12
1.4.1 Warnings 12
1.4.2 Markups 12
1.5 Aim of the operating instructions 13
1.6 Type number and model 14
1.7 Frame number 14
1.8 Identifying the operating instructions 14
2Safety
2.1 Residual risk 15
2.1.1 Risk of fire and explosion 15
2.1.2 Electric shock 17
2.1.3 Risk of a crash 17
2.1.4 Risk of amputation 17
2.1.5 Key breaking off 17
2.1.6 Malfunctions due to Bluetooth® 18
2.2 Toxic substances 19
2.2.1 Toxic substances 19
2.2.2 Irritants and corrosive substances 19
2.3 Requirements for the rider 19
2.4 Vulnerable groups 19
2.5 Personal protective equipment 20
2.6 Safety guards 20
2.7 Safety markings and safety instructions 20
2.8 What to do in an emergency 21
2.8.1 Dangerous situation in road traffic 21
2.8.2 Leaked brake fluid 21
2.8.3 Battery vapour emission 22
2.8.4 Battery fire 22
2.9 Data privacy information 23
3 Description
3.1 Proper use 24
3.1.1 Pedelec type 24
3.1.2 Improper use 24
3.1.3 Maximum permitted total weight (PTW) 25
3.1.4 Environmental requirements 26
3.1.5 Area of use for city and trekking bikes 26
3.2 Nameplate 27
3.3 Components 28
3.3.1 Overview 28
3.3.2 Chassis 29
3.3.2.1 Frame 29
3.3.2.2 Steering system 29
3.3.2.3 Steering headset 29
3.3.2.4 Stem 29
3.3.2.5 Handlebars 30
3.3.2.6 Fork 31
3.3.3 Suspension 31
3.3.3.1 Suspension seat post 31
3.3.3.2 Tyre suspension 32

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Contents
3.3.4 Wheel 33
3.3.4.1 Tyres 33
3.3.4.2 Tube-type tyre 33
3.3.4.3 Rim 35
3.3.4.4 Valve 35
3.3.4.5 Spoke 36
3.3.4.6 Spoke nipples 36
3.3.4.7 Hub 37
3.3.5 Saddle 38
3.3.5.1 Ladies’ saddle 39
3.3.5.2 Men’s saddle 39
3.3.6 Seat post 40
3.3.6.1 Patent seat post 40
3.3.6.2 Suspension seat post 40
3.3.7 Brake 41
3.3.7.1 Mechanical brake 41
3.3.7.2 Hydraulic brake 41
3.3.7.3 Disc brake 42
3.3.8 Mechanical drive system 43
3.3.8.1 Chain drive layout 43
3.3.8.2 Parts of a belt drive 43
3.3.8.3 Folding pedal 44
3.3.9 Electric drive system 45
3.3.9.1 Motor 45
3.3.9.2 Charger 45
3.3.9.3 Lighting 45
3.3.9.4 Rechargeable battery 45
3.3.10 On-board computer 47
3.3.10.1 Display 47
3.4 Description of controls and screens 48
3.4.1 Handlebars 48
3.4.2 BOSCH LED Remote on-board computer 49
3.4.2.1 Selected level of assistance indicator 50
3.4.2.2 ABS indicator (optional) 50
3.4.2.3 Battery level indicator (on-board computer) 50
3.4.2.4 System message 51
3.4.2.5 Software updates 52
3.4.2.6 Activity tracking 52
3.4.2.7 Lock function 53
3.4.3 Display 54
3.4.3.1 Start screen 54
3.4.3.2 Status screen 55
3.4.3.3 TRIP screen 56
3.4.3.4 Range screen 56
3.4.3.5 Fitness screen 57
3.4.3.6 ABS screen 57
3.4.3.7 Settings 58
3.4.4 Handbrake 59
3.4.4.1 SHIMANO SL-T6000 derailleur gears 60
3.4.4.2 SHIMANO hub gear 61
3.4.4.3 ROHLOFF 500/14 hub gear 62
3.4.5 Rechargeable battery 63
3.4.5.1 Battery level indicator screen 63
3.5 Technical data 64
3.5.1 Pedelec 64
3.5.2 Emissions 64
3.5.3 Display mount 64
3.5.4 LED Remote on-board computer 64
3.5.5 BOSCH Kiox 300 display 64

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Contents
3.5.6 BOSCH Performance Line CX motor 64
3.5.7 Rechargeable battery 65
3.5.7.1 BOSCH PowerTube 500 65
3.5.7.2 BOSCH PowerTube 625 65
3.5.7.3 PowerTube 750 battery 65
3.5.8 ABS 65
3.5.9 Bicycle lighting 65
3.5.9.1 ROHLOFF, Speedhub 500/14 66
3.5.10 Tyres 69
3.5.10.1 SCHWALBE puncture protection level 69
3.5.11 Torque 70
4 Transporting and storing
4.1 Weight and dimensions for transportation 81
4.2 Designated handles, lifting points 81
4.3 Transportation 82
4.3.1 Using the transport securing system 82
4.3.2 Transporting the pedelec 82
4.3.2.1 By car 82
4.3.2.2 By train 82
4.3.2.3 By local transport 83
4.3.2.4 By long-distance bus 83
4.3.2.5 On flights 83
4.3.3 Shipping a pedelec 83
4.3.4 Transporting the battery 83
4.3.5 Shipping the battery 83
4.4 Storing 84
4.4.1 Pedelec 84
4.4.2 On-board computer, display and charger 84
4.4.3 Rechargeable battery 84
4.4.4 Break in operation 85
4.4.4.1 Preparing for a break in operation 85
4.4.4.2 Carrying out a break in operation 85
5 Assembly
5.1 Unpacking 86
5.2 Required tools 86
5.3 Commissioning 87
5.3.1 Checking the battery 87
5.3.2 Preparing the wheel 88
5.3.3 Fitting the pedals 89
5.3.4 Checking the stem and handlebars 90
5.3.4.1 Checking the connections 90
5.3.4.2 Checking stem is firmly in position 90
5.3.4.3 Checking the bearing clearance 90
5.4 Selling the pedelec 90
6 Operation
6.1 Risks and hazards 91
6.2 Tips for a greater range 93
6.3 Error message 94
6.3.1 On-board computer 94
6.3.1.1 Critical errors 94
6.3.1.2 Less critical errors 94
6.3.2 Rechargeable battery 94
6.4 Instruction and customer service 96

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Contents
6.5 Adjusting the pedelec 96
6.5.1 Preparing 96
6.5.2 Determining the sitting position 97
6.5.3 Seat post 98
6.5.3.1 Adjusting the seat post to body weight 98
6.5.4 Saddle 98
6.5.4.1 Replacing the saddle 98
6.5.4.2 Determining the saddle shape 99
6.5.4.3 Determining the minimum saddle width 100
6.5.4.4 Selecting the saddle hardness 101
6.5.4.5 Adjusting the saddle hardness 101
6.5.4.6 Straightening the saddle 102
6.5.4.7 Adjusting the saddle height 102
6.5.4.8 Setting the saddle height with the remote control 103
6.5.4.9 Adjusting the saddle position 103
6.5.4.10 Adjusting the saddle tilt 104
6.5.4.11 Checking the saddle 104
6.5.5 Handlebars 105
6.5.5.1 Replacing the handlebars 105
6.5.5.2 Adjusting the handlebar width 105
6.5.5.3 Adjusting the hand position 105
6.5.5.4 Adjusting the handlebars 106
6.5.6 Stem 107
6.5.6.1 Replacing the stem 107
6.5.6.2 Adjusting the handlebar height with quick release 107
6.5.6.3 Checking the stem stability 107
6.5.6.4 Adjusting the quick release clamping force 107
6.5.6.5 Setting the quill stem 108
6.5.6.6 Adjusting the Ahead stem 108
6.5.6.7 Adjusting the angle-adjustable stem 108
6.5.6.8 Checking the stem 108
6.5.7 Handles 109
6.5.7.1 Replacing the handles 109
6.5.7.2 Adjusting ergonomic handles 109
6.5.7.3 Checking the handles 109
6.5.8 Tyres 110
6.5.8.1 Adjusting tyre pressure 110
6.5.9 Brake 111
6.5.9.1 Replacing brakes 111
6.5.9.2 Retracting the brake linings 111
6.5.9.3 Changing the handbrake position 111
6.5.9.4 Changing the handbrake inclination angle 112
6.5.9.5 Determining the grip distance 112
6.5.9.6 Setting the grip distance for a MAGURA handbrake disc brake 113
6.5.9.7 MAGURA handbrake pressure point 114
6.5.9.8 Setting the grip distance on a TEKTRO handbrake 115
6.5.10 Gear shift 116
6.5.10.1 Replacing the gear shift 116
6.5.10.2 Adjusting the SHIMANO shifter 116
6.5.10.3 Registering the Rohloff gear hub 117
6.5.11 Riding light 118
6.5.11.1 Replacing the headlight 118
6.5.11.2 Replacing the rear light and (spoke) reflector 118
6.5.11.3 Setting the riding light 118
6.5.11.4 Adjusting the headlight 119
6.5.12 On-board computer 120
6.5.12.1 Creating a user account 120
6.5.12.2 Connecting the on-board computer to a smartphone 120
6.5.12.3 Update software 120

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Contents
6.5.12.4 Activating activity tracking 120
6.5.12.5 Setting up the lock function (optional) 120
6.5.12.6 Inserting the display 121
6.5.12.7 Securing the on-board computer (optional) 121
6.5.12.8 Removing the on-board computer 121
6.5.12.9 Adjusting the on-board computer 122
6.5.12.10 Adjusting the on-board computer 123
6.5.12.11 Selecting the the language 123
6.5.12.12 Adjusting the clock 123
6.5.12.13 Adjusting the time format 123
6.5.12.14 Selecting units 123
6.5.12.15 Setting the brightness 123
6.5.12.16 Reset settings 124
6.6 Accessories 125
6.6.1 Child seat 125
6.6.1.1 THULE, Yepp Nexxt Maxi 126
6.6.2 Trailer 126
6.6.2.1 Approval for trailer with SHIMANO hub 127
6.6.2.2 Approval for trailer with ENVIOLO hub 127
6.6.2.3 Approval for trailer with ROHLOFF hub 127
6.6.3 MonkeyLoad system 128
6.6.3.1 Attaching MonkeyLoad system components 128
6.6.3.2 Detaching MonkeyLoad system components 128
6.6.4 Front baskets 129
6.6.4.1 i:SY, KLICKfix Front Carrier 129
6.6.4.2 i:SY, MIK Front Carrier 129
6.6.4.3 i:SY, MAXI Front Carrier 130
6.6.4.4 i:SY, Lowrider 130
6.6.5 Panniers and cargo boxes 131
6.6.5.1 BASIL, Buddy Dog Basket by i:SY 131
6.6.5.2 Wire dome for the Buddy dog basket 131
6.6.5.3 i:SY, Front Shopping Basket 131
6.6.6 Mobile holder 132
6.6.6.1 Fastening the mobile 132
6.6.6.2 Releasing the mobile 132
6.6.6.3 Suspension fork coil spring 132
6.6.7 Saddle 132
6.6.8 Seat post 133
6.6.9 Bar ends 133
6.6.10 Protective covers 133
6.6.11 ROHLOFF gear hub tool 133
6.7 Personal protective equipment and accessories for road safety 134
6.8 Before each ride 134
6.9 Straightening the quickly adjustable stem 135
6.10 Lowering the pedals 135
6.11 Using the pannier rack 136
6.12 Raising the kickstand 136
6.13 Using the saddle 136
6.13.1 Using the leather saddle 137
6.14 Using the pedals 137
6.15 Using the bell 137
6.16 Using the handlebars 137
6.16.1 Using multi-position handlebars 137
6.16.2 Using bar ends 138
6.16.3 Using leather handles 138
6.17 Using the battery 139
6.17.1 Inserting the battery 139
6.17.2 Removing the battery 139
6.17.3 Charging the battery 140

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Contents
6.18 Using the electric drive system 141
6.18.1 Switching on the electric drive system 141
6.18.2 Switching off the electric drive system 141
6.19 Using the on-board computer 142
6.19.1 Using the diagnosis port 142
6.19.2 Charging the control panel battery 142
6.19.3 Using the riding light 143
6.19.4 Setting the brightness of indicators 143
6.19.5 Using the push assist system 143
6.19.6 Selecting the level of assistance 144
6.20 Using the brake 145
6.20.1 Using the handbrake 145
6.20.2 Using the back-pedal brake 145
6.21 Gear shift 146
6.21.1 Using the derailleur gears 146
6.21.2 Using a SHIMANO hub gear 147
6.21.3 Using eShift 148
6.21.3.1 Using eShift with SHIMANO DI2 automatic hub gears 148
6.21.3.2 Using eShift with manual SHIMANO DI2 hub gears 148
6.21.3.3 Using eShift with SHIMANO DI2 automatic hub gears 148
6.21.4 Using a ROHLOFF gear shift 149
6.22 Parking 150
6.22.1 Screwing in the quickly adjustable stem 151
6.23 Folding up the pedal 151
6.23.1 Activating the lock function 152
7 Cleaning, maintenance and inspection
7.1 Before each ride 157
7.1.1 Checking the guards 157
7.1.2 Checking the frame 157
7.1.3 Checking the fork 157
7.1.4 Checking the rear frame damper 157
7.1.5 Checking the pannier rack 157
7.1.6 Checking the mudguards 157
7.1.7 Check wheel concentricity 157
7.1.8 Checking the quick releases 157
7.1.9 Checking the suspension seat post 158
7.1.10 Checking the bell 158
7.1.11 Checking the handles 158
7.1.12 Checking the USB cover 158
7.1.13 Checking the riding light 158
7.1.14 Checking the brake 158
7.2 After each ride 159
7.2.1 Cleaning the riding light and reflectors 159
7.2.2 Cleaning the suspension fork 159
7.2.3 Maintaining the suspension fork 159
7.2.4 Cleaning the pedals 159
7.2.5 Cleaning the brake 159
7.2.6 Cleaning the suspension seat post 159
7.2.7 Cleaning the rear frame damper 159
7.3 Basic cleaning 160
7.3.1 Cleaning the on-board computer and control panel 160
7.3.2 Cleaning the battery 160
7.3.3 Cleaning the motor 160
7.3.4 Cleaning the frame, fork, pannier rack, guards and kickstand 161
7.3.5 Cleaning the stem 161
7.3.6 Cleaning the handlebars 161
7.3.7 Cleaning the handles 161
7.3.7.1 Cleaning leather handles 161

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Contents
7.3.8 Cleaning the seat post 161
7.3.9 Cleaning the saddle 162
7.3.9.1 Cleaning the leather saddle 162
7.3.10 Cleaning the tyres 162
7.3.11 Cleaning the spokes and spoke nipples 162
7.3.12 Cleaning the hub 162
7.3.13 Cleaning the switching elements 162
7.3.14 Cleaning the SRAM AXS rear derailleur 162
7.3.14.1 Cleaning the shifter 163
7.3.15 Cleaning the cassette, chain wheels and front derailleur 163
7.3.16 Cleaning the brake 163
7.3.16.1 Cleaning the handbrake 163
7.3.17 Cleaning the brake disc 163
7.3.18 Cleaning the belt 163
7.3.19 Cleaning the chain 164
7.3.19.1 Cleaning the chain, including all-round chain guard 164
7.4 Maintenance 165
7.4.1 Maintain frame 165
7.4.2 Maintain fork 165
7.4.3 Maintain pannier rack 166
7.4.4 Maintain mudguard 166
7.4.5 Servicing the kickstand 166
7.4.6 Maintaining the stem 166
7.4.7 Maintaining the handlebars 166
7.4.8 Maintaining the handles 167
7.4.8.1 Maintaining rubber handles 167
7.4.8.2 Maintaining the leather handles 167
7.4.9 Maintaining the seat post 167
7.4.9.1 Maintaining the suspension seat post 167
7.4.9.2 Maintaining the carbon seat post 167
7.4.10 Maintaining the rims 167
7.4.11 Maintaining the leather saddle 167
7.4.12 Maintaining the hub 168
7.4.13 Maintaining the spoke nipples 168
7.4.14 Maintaining the gear shift 168
7.4.14.1 Maintaining the rear derailleur articulated shafts and jockey wheel 168
7.4.14.2 Maintaining the shifter 168
7.4.15 Maintaining the pedals 168
7.4.16 Maintaining the chain 169
7.4.16.1 Maintaining the chain and all-round chain guard 169
7.4.17 Maintaining the battery 169
7.4.18 Maintaining the brake 170
7.4.18.1 Maintaining the handbrake 170
7.4.19 Lubricating the Eightpins seat post tube 170
7.5 Inspection 171
7.5.1 Checking the wheel 171
7.5.1.1 Checking tyre pressure 171
7.5.1.2 Checking the tyres 173
7.5.1.3 Checking the rims 174
7.5.1.4 Checking the nipple holes 174
7.5.1.5 Checking the nipple well 174
7.5.1.6 Checking the rim hooks 174
7.5.1.7 Checking the spokes 174
7.5.2 Checking the brake system 175
7.5.2.1 Checking the handbrake 175
7.5.2.2 Checking the hydraulic brake system 175
7.5.2.3 Checking the Bowden cables 175
7.5.2.4 Checking the disc brake 176

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Contents
7.5.3 Checking the chain 177
7.5.3.1 Checking the chain tension 177
7.5.3.2 Checking the belt for wear 177
7.5.4 Checking the belt 179
7.5.4.1 Checking the belt for wear 179
7.5.4.2 Checking the belt sprockets for wear 179
7.5.4.3 Checking the belt tension 179
7.5.5 Checking the riding light 182
7.5.6 Checking the stem 183
7.5.7 Checking the handlebars 183
7.5.8 Checking the saddle 183
7.5.9 Checking the seat post 183
7.5.10 Checking the pedal 183
7.5.11 Checking the gear shift 184
7.5.11.1 Checking the electric gear shift 184
7.5.11.2 Checking the mechanical gear shift 184
7.5.11.3 Checking derailleur gears 184
7.5.11.4 Checking the hub gear 184
7.5.11.5 Adjusting the ROHLOFF hub 185
7.5.11.6 Adjusting the cable-operated gear shift, dual-cable 185
7.5.11.7 Adjusting the dual-cable, Bowden-cable-operated twist grip shifter 185
7.5.11.8 Checking kickstand stability 186
8 Inspection and maintenance
8.1 Initial inspection 187
8.2 Major inspection 187
8.3 Component-specific maintenance 187
8.4 Carry out initial inspection 190
8.5 Perform major inspection 191
8.5.1 Inspect frame 198
8.5.1.1 Inspecting the carbon frame 198
8.5.2 Inspecting the pannier rack 198
8.5.3 Inspecting and maintaining the rear frame damper 198
8.5.4 Inspecting the gear hub 199
8.5.4.1 Adjusting the hub with cone bearing 199
8.5.5 Inspecting the stem 199
8.5.6 Inspect and grease steering headset 199
8.5.7 Inspecting the axle with quick release 200
8.5.8 Inspecting the fork 201
8.5.8.1 Inspecting the carbon suspension fork 201
8.5.8.2 Inspecting the suspension fork 201
8.5.9 Inspecting the seat post 202
8.5.9.1 Inspecting the carbon seat post 202
8.5.9.2 Inspecting and greasing BY.SCHULZ suspension seat post 202
8.5.9.3 Inspecting and greasing RS SUNTOUR suspension seat post 203
9 Troubleshooting, fault clearance and repair
9.1 Preventing pain 204
9.1.1 Sitting discomfort 205
9.1.2 Pain in hips 205
9.1.3 Backache 205
9.1.4 Pain in shoulders and nape of neck 206
9.1.5 Numb or aching hands 206
9.1.6 Pain in upper thigh 206
9.1.7 Knee pain 207
9.1.8 Pain in the foot 207

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Contents
9.2 Drive system 208
9.2.1 Drive system or on-board computer does not start up 208
9.2.2 Errors in assistance function 209
9.2.3 Battery errors 210
9.2.4 Display screen errors 211
9.2.5 Lighting does not work 211
9.2.6 Correcting disc brake faults 212
9.2.7 Problems with hub gear 213
9.2.8 Problems with Rohloff hub gear 215
9.2.9 Correcting freewheel faults 218
9.2.10 Correcting lighting faults 219
9.2.11 Correcting faults in tyres 219
9.2.12 Correcting control seat post faults 219
9.2.13 Correcting other faults and errors 220
9.3 Repairs at the specialist dealer 221
9.3.1 Original parts and lubricants 221
9.3.2 Repairing the frame 221
9.3.2.1 Removing paint damage on frame 221
9.3.2.2 Removing damage from impact on the carbon frame 221
9.3.3 Repairing the suspension fork 221
9.3.3.1 Removing paint damage on the fork 221
9.3.3.2 Removing damage from impact on the carbon frame 221
9.3.3.3 Repairing the seat post 221
9.3.3.4 Repairing damage from impact on the carbon seat post 221
9.3.4 Replacing the riding light 222
9.3.5 Adjusting the headlight 222
9.3.6 Checking suspension fork-tyre clearance 222
9.3.7 Replacing pedelec components if lock function is installed 223
9.3.7.1 Replacing a smartphone 223
9.3.7.2 Replacing the on-board computer 223
9.3.7.3 Activating the lock function after motor replacement 223
10 Recycling and disposal
10.1 Guidelines on removal of waste 224
11 Documents
11.1 Assembly report 226
11.2 Inspection and maintenance log 228
11.3 Parts list 232
11.3.1 E5 ZR F CX 232
11.3.2 S10 Adventure 234
11.3.3 RE 14 ZR F 236
11.3.4 XXL E5 ZR F CX 238
11.3.5 XXL RE 14 ZR F 240
11.4 Charger operating instructions 242
12 Glossary
12.1 Abbreviations 252
12.2 Simplified terms 252
13 Appendix
I. Translation of the original EC/EU Declaration of Conformity 253
II. Directive declaration of conformity with RED Directive 254
III. CE Declaration of Conformity 254
14 Keyword index

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About these operating instructions
Thank you for your trust!
I:SY pedelecs are premium quality vehicles. You
have made an excellent choice. Your specialist
dealer will provide you with guidance and
instruction and will assemble your product. Your
specialist dealer will also be happy to assist you in
the future, whether you require maintenance, a
retrofit or repair.
You are receiving these operating instructions
with your new pedelec. Please take time to
become familiar with your new pedelec. Use the
tips and suggestions in the operating instructions.
They will help you to enjoy your pedelec for a long
time to come. We hope you have fun and wish you
well on all of your rides!
Download the operating instructions onto your
phone at the following link, so that you can use
them when you are out riding:
www.isy.de
Copyright
© i:SY GmbH Co. KG
Distribution or reproduction of these operating
instructions and utilisation or communication of
their content is prohibited unless expressly
approved. Anyone who does not comply with
these restrictions is liable for compensation. All
rights reserved in the event that a patent, utility
model or industrial design is registered.
Subject to internal changes
The information contained in these operating
instructions are the approved technical
specifications at the time of printing. In addition to
the functions described here, the software may be
modified at any time to rectify errors and extend
functions.
Any significant changes are included in a new
published version of the operating instructions.
All changes and new versions of the operating
instructions are published on the following
website:
www.isy.de
Editing
Text and images:
ZEG Zweirad-Einkaufs-Genossenschaft eG
Longericher Strasse 2
50739 Köln
Germany
Translation
ElaN Languages
Bahnhofstrasse 27
78713 Schramberg
Germany
If you have any questions or problems
regarding these operating instructions,
please contact:
[email protected]

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About these operating instructions
1 About these operating instructions
1.1 Manufacturer
i:SY GmbH Co. KG
Hauptstraße 34
32609 Hüllhorst
Germany
Tel.: [phone]
Email: [email protected]
Website: www.isy.de
1.2 Laws, standards and directives
The operating instructions comply with the
essential requirements specified in:
• Machinery Directive 2006/42/EC
• Electromagnetic Compatibility Directive
2014/30/EU
• ISO 20607:2018 Safety of machinery –
Instruction handbook – General drafting
principles
• EN 15194:2018 Cycles – Electrically power
assisted cycles – pedelec bicycles
• EN 11243:2016 Cycles – Pannier racks for
bicycles – Requirements and test methods
• ISO 17100:2016-05 Translation Services –
Requirements for translation services.
1.3 Language
The original operating instructions are written in
German. A translation is invalid without the
original operating instructions.
1.4 For your information
Different markings are used in the operating
instructions to make them easier to read.
1.4.1 Warnings
Warnings indicate hazardous situations and
actions. You will find three categories of warnings
in the operating instructions:
1.4.2 Markups
You will find ten text markups in the operating
instructions:
Text for specialist dealers
Notice on replacing components
Notice on fitness
§
May lead to serious or even fatal injuries if
ignored. Medium-risk hazard.
May lead to minor or moderate injuries if ignored.
Low-risk hazard.
Notice
May lead to material damage if ignored.
Stylised form Use
Italics Glossary term, first mention in
section
Underlined in blue Link
Underlined in grey Cross references
Requirements
Instructions for actions without
specific order
1Instructions for actions in
specified order
Result of the action
SPACED Indicators on the display screen
• Bulleted lists
Only applies to pedelecs
with this equipment
A note beneath the heading
indicates components which can
be used as an option
Table 1: Markups
WARNING
!
CAUTION
!

MY23I0a - 42_1.0_29.08.2023 13
About these operating instructions
1.5 Aim of the operating instructions
These operating instructions are not a substitute
for personal instruction by the specialist dealer
supplying the bike. These operating instructions
are an integral part of the pedelec. Therefore, if it
is re-sold at a later time, they must be handed
over to the subsequent owner.
These operating instructions are mainly written for
people riding pedelecs.
Paragraphs with a white background are intended
to enable non-professionals to make safe settings
on the pedelec, use it, clean it and identify and
eliminate any faults.
Sections intended for technical staff are
highlighted in blue and marked with a spanner
symbol.
These sections aim to allow trained technical
staff (bicycle mechatronics engineers, bicycle
mechanics or others) to carry out initial
assembly, adjustment, inspection and repair
safely.
Technical staff also need to read all sections for
pedelec riders and operators to ensure they can
provide better customer service.
Always fill out all reports in Section 11.1 and
Section 11.2 when carrying out work.
Section
Rider Specialist dealer
1About these operating instructions  
2Safety  
3Description  
4 Transporting and storing  
5 Assembly 
6Operation  
7Cleaning, maintenance and
inspection  
8Inspection and maintenance  
9.1 Preventing pain 
9.2 Drive system 
9.4 Repair 
10 Recycling and disposal  
11 Documents 
12 Glossary 
13 Appendix 
14 Keyword index  
Table 2: Target groups-section matrix

MY23I0a - 42_1.0_29.08.2023 14
About these operating instructions
1.6 Type number and model
These operating instructions are an integral part of
pedelecs with the type numbers:
1.7 Frame number
Each frame has an individual frame number
stamped on it (see Figure 2). The frame number
can be used to associate the pedelec with the
owner. The frame number is the most important
identifier for verifying ownership.
1.8 Identifying the operating
instructions
The operating instructions identification number is
located in bottom left-hand corner of each page.
The identification number is composed of the
document number, the version number and the
release date.
Type no. Model Pedelec type
H-01 S10 Adventure City and trekking bicycle
H-02 E5 ZR F CX City and trekking bicycle
H-03 RE 14 ZR F City and trekking bicycle
J-01 XXL E5 ZR F CX City and trekking bicycle
J-02 XXL RE 14 ZR F City and trekking bicycle
Table 3: Type number, model and pedelec type
Identification number MY23I0a - 42_1.0_29.08.2023

MY23I0a - 42_1.0_29.08.2023 15
Safety
2 Safety
2.1 Residual risk
Pedelecs pose the following residual risks:
•Risk of fire and explosion
•Electric shock
•Risk of a crash
•Risk of amputation
•Key breaking off
•Malfunctions due to Bluetooth®
Never charge if there is a critical fault
If a charger is connected to the drive system when
a critical error is reported, the battery may be
damaged permanently and may catch fire.
Connect charger to fault-free electric drive
system only.
Protect against penetrating water
The battery is only protected from spray water.
Penetration by water can cause a short circuit.
The battery may self-ignite and explode.
Never immerse battery in water.
Take battery out of service if you suspect water
has penetrated it.
Avoid heat
Temperatures over 60 °C can also cause liquid to
leak from the battery and the battery will become
damaged. The battery may self-ignite and
explode.
Protect the battery against heat.
Never store next to hot objects.
Never expose battery to continuous direct
sunlight.
Avoid wide temperature fluctuations.
Never use incorrect charger
Chargers with excessive voltage damage
batteries. This may cause a fire or an explosion.
Only use approved batteries to charge.
Prevent short circuit due to interconnection
Metal objects may interconnect the battery's
electrical terminals. The battery may self-ignite
and explode.
Never insert paper clips, screws, coins, keys
and other small parts into the battery.
Place the battery on clean surfaces only.
Prevent charging socket and contacts against
contamination from dirt, sand and similar.
Handling a damaged or faulty battery
Faulty batteries are hazardous goods. These
include:
• Cells or batteries which have been identified as
faulty for safety reasons;
• Batteries which have leaked or discharged gas;
• Cells or batteries which have sustained external
or physical damage;
• Cells or batteries which have not yet
undergone a safety test.
The safety electronics may fail if the batteries are
damaged or faulty. The residual voltage can
cause a short circuit. The battery may self-ignite
and explode.
Only use and charge battery and accessories if
they are in perfect condition.
Never open or repair the battery.
Batteries with external damage must be
removed from service immediately.
If a battery is dropped or struck, remove it from
service and keep it under observation for at
least 24 hours.
Contact specialist dealer.
2.1.1 Risk of fire and
explosion

MY23I0a - 42_1.0_29.08.2023 16
Safety
Storing faulty batteries
Your specialist dealer will dispose of faulty
batteries.
Take faulty batteries to your specialist dealer.
Avoid overheating in the charger
The charger heats up when charging the battery.
If the battery is not allowed to cool down
sufficiently, it can cause a fire or burns to the
hands.
Never use charger on a highly flammable
surface.
Never cover the charger during charging.
Never leave battery unattended during
charging.
Cool down overheated brakes and motors
The brakes and the motor may become very hot
during operation. There is a risk of burns or fire in
case of contact.
Never touch the brakes or the motor
immediately after a ride.
Never place the pedelec on a flammable
surface, such as grass or wood, directly after
use.
Store the battery in a safety container in a dry
place as per special regulations (ADR SV
376, P908) until you dispose of it.
Figure 1: Example of a safety container
Never store near flammable substances.
Dispose of faulty batteries in the correct
manner.

MY23I0a - 42_1.0_29.08.2023 17
Safety
.
Never use damaged network components
Damaged chargers, cables and plug connectors
increase the risk of electric shock.
Check the charger, cable and plug connector
before each use. Never use a damaged
charger.
Avoid water penetrating
If water penetrates into the charger, there is a risk
of electric shock.
Use the charger indoors only.
Dealing with condensate
Condensation may form in the charger and in the
battery when the temperature changes from cold
to hot, causing a short circuit.
Wait until both charger and battery are at room
temperature before connecting them.
Set the quick release correctly
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will result in
unfavourable transmission of force. This can
cause components to break. This will cause a
crash with injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified
set clamping force.
Use correct torque
If a screw is fastened too tightly, it may break. If a
screw is not fastened enough, it may loosen. This
will cause a crash with injuries.
Always observe the indicated tightening torque
on the screw or in Section 3.5.11.
Use approved brakes only
The wheels are designed exclusively for use with
rim brakes or disc brakes. The wheel may break if
an incorrect brake is used. This will cause a crash
with injuries.
Only use the approved brakes on the wheel.
The brake disc in disc brakes is so sharp that it
can cause serious injuries to fingers if they are
inserted into the brake disc openings.
The chain wheels and belt sprockets can draw in
fingers, thus causing serious injuries to fingers.
Always keep fingers well away from rotating
brake discs and the chain or belt drive.
2.1.5 Key breaking off
If you leave a key inserted when riding or
transporting the pedelec, it may break off or the
locking system may open accidentally.
Pull the key from the battery lock.
2.1.2 Electric shock
2.1.3 Risk of a crash
2.1.4 Risk of amputation

MY23I0a - 42_1.0_29.08.2023 18
Safety
2.1.6 Malfunctions due to Bluetooth®
If you use the on-board computer with Bluetooth®
and/or Wi-Fi®, it may cause interference with
other devices, other equipment, aircraft, and
medical devices, such as pacemakers and
hearing aids.
Likewise, it cannot be completely ruled out that
you will cause harm to people and animals in the
immediate vicinity.
Never use the pedelec with Bluetooth® when
in close proximity to medical devices, filling
stations, chemical plants, areas at risk of
explosion and in blasting zones.
Never use pedelec with Bluetooth® in aircraft.
Avoid operating for longer periods in close
proximity to the body.

MY23I0a - 42_1.0_29.08.2023 19
Safety
2.2 Toxic substances
If substances are released or used which pose a
risk to people and the environment, effective
protective measures must be taken.
Possible hazards, contamination and health
hazards due to:
• Carcinogenic, germ-cell-mutagenic and
reproduction-toxic substances
• Toxic substances
• Irritants (skin, respiratory system) and
corrosive substances
What might happen?
• Serious harmful effects to health
• Threat to life
• Hazard to bystanders due to carry-over and
contamination, including in personal sphere
Toxic substances (also known as poison or toxins)
refer to substances which can cause damage to
living beings if they enter the organism above a
specific low dose. The more the ingested amount
of a toxic substance increases, the greater the
likelihood of damage to health due to poisoning is.
This can lead to death.
Brake fluid
Brake fluid may leak out after an accident or due
to material fatigue. Brake fluid can be fatal if
swallowed or inhaled.
Never dismantle the brake system.
Avoid contact with skin.
Do not inhale vapours.
Corrosive substances (also known as corrosives)
destroy living tissue or attack surfaces. Corrosive
substances may be in solid, liquid or gaseous
form.
Irritants are hazardous substances which irritate
the skin and mucous membranes once you come
into contact with them. This may cause
inflammation of the affected areas.
Defective battery
Liquids and vapours may leak from damaged or
faulty batteries. Excessively high temperatures
may also cause liquids and vapours to leak from
the battery. Such liquids and vapours can irritate
the airways and cause burns.
Never dismantle the battery.
Avoid contact with skin.
Never inhale vapours.
2.3 Requirements for the rider
The rider must have adequate physical, motor and
mental abilities to ride on public roads. A minimum
age of 14 years is recommended.
2.4 Vulnerable groups
Keep batteries and the charger away from
children and people with reduced physical,
sensory or mental capacities or lacking in
experience and knowledge.
Children and young people must be provided
with comprehensive instructions by a legal
guardian.
2.2.1 Toxic substances
2.2.2 Irritants and
corrosive
substances

MY23I0a - 42_1.0_29.08.2023 20
Safety
2.5 Personal protective equipment
Wear a suitable helmet. The helmet must have
a reflective strip or a light in a clearly visible
colour.
Wear sturdy shoes.
Wear clothing which is as bright or
retroreflective as possible. Fluorescent
materials are also suitable. High-visibility
jackets and straps on your upper body ensure
even greater safety. Never wear a skirt. Always
wear trousers which reach down to your ankles
instead.
Wear gloves when it is cold.
2.6 Safety guards
Three safety guards on the pedelec protect riders
against heat or moving parts:
• Chain or belt guards prevent clothing from being
pulled into the drive train.
• The motor cover on the motor casing protects
against heat.
• Mudguards protect against dirt and water
splashing up from the road.
Never remove the guards.
Check the guards on a regular basis.
Take pedelec out of service if a guard is
damaged or missing. Contact specialist dealer.
2.7 Safety markings and safety
instructions
Pedelec and battery nameplates contain the
following safety markings and safety instructions:
Symbol Explanation
General warning
Adhere to the instructions for use
Table 4: Safety markings
Symbol Explanation
Read the instructions
Separate collection of electrical and
electronic devices
Separate collection of ordinary and
rechargeable batteries
Must not be thrown into fire (burning
prohibited)
It is forbidden to open any batteries
Device of protection class II
Only suitable for use indoors
Fuse (device fuse)
EU conformity
Recyclable material
Protect from temperatures above 50 °C
and direct sunlight
Table 5: Safety instructions
max. 50°C