I-Tech BBD Series User manual

•Handle with care | Frames have sharp corners. Please be careful.
•Use frame indoors only
•Hold frame securely while hanging or moving. Test for proper placement
before you let go.
•Take care when inserting memory cards | Do not bend the pins in the
Compact flash port.
•Keep away from heat sources | Keep out of direct sunlight
•Keep away from small children
•Turn completely off when leaving for vacation
•Turn frame off before taking out memory and USB drives
•Hang frame securely | Hold back and front of frame together when
moving
•Use a surge protector if you have power issues
•Keep frame grounded. Do not remove ground
•Keep away from water sources | Keep away from humid areas
•Keep remote control in a safe place
•Wash screen with mild window cleaner
•Turn screen off at night when not in use | Unplug frames during bad
weather
•Do not carry frame while the power is on.
•Certain images may cause seizures. Use with caution.
•Frames are not built for heavy traveling. Traveling will increase your risk
of damage to the frame.
•If you need to travel with the frame please use a good travel case.
Follow these care suggestions to help your frame last longer:
This section below is for the 19, 20, 22, 24, 32 inch 480i models
1. Start by turning off your frame using the round black power button on the bottom left of frame.
2. Take out your memory card.
1. "input not supported" error
message •Press the output button on your remote control while the error message is displayed.
•Make sure you are pointing the remote towards the IR slot next to the memory card slot area.
•Screen should flash and change to the appropriate blue screen.
•If you are not getting any response with the remote control, you may need to change the battery in the
remote.
•Or try again until you get the right angle.
2. "my speakers are not very
loud" Try pressing the volume up button on the underside of the frame. 2nd button from right.
3. " my video is shaking " •You may need to adjust the compression of your video.
•Try to put your video onto a Compact Flash memory card.
•SD memory cards will skip frames at times on our 480i screens.
4. "Input not supported"
does not go away. The" Input not supported" error message does not go away after
pressing the Output button. This happens if you set you screen
to PAL. You must set it to NTSC. This is hard to do because the
menu is visible behind the black screen that you see.
Only do this option if you have tried solution number 1 a few
times.
Follow these instructions below to fix.
1. Make sure your remote is pointed towards your
memory card slots.
This is where the IR is located. It must be about six
inches away for good results.
2. Power down your frame using the main power button
on the side.
3. Power on your frame using the main power button on
the side.
Using your remote: After the "Input not supported"
message shows:
1. Press the (Setup) button 1 time
2. Press the (down arrow) 3 times
3. Press (Enter) 2 times
4. Press (Right arrow) 1 time
5. Press the (up arrow) 1 time
6. Press (Enter) 1 time
7. Press the (Setup) button 1 time
8. Power down frame using the main
power button on the bottom left .
9. Power on your frame using the main
power button on the bottom left side.
10. If your screen is not the standard blue
screen then press the (output) button
once on your remote.
5. "all my photos are not playing
" •Use only images with the .jpg extension on your memory card. .mp3 and .mpg extensions are also fine.
•any other files may cause problems. Try to resize your images to 1280x1024.
•keep images in folders of no more than 255 images per folder. Name your images / folders with only letters &
numbers. no special characters symbols or spaces.
•Images will play in alphabetical and numerical order.

6. "everything looks green" •Press the output button on your remote control. Make sure you are pointing the remote towards the IR slot
next to the memory card slot area.
•Screen should flash and change to the appropriate blue screen.
•If you are not getting any response with the remote control, you may need to change the battery in the
remote.
•Or try again until you get the right angle.
7. "signal not detected"
error message •This message indicates that the small mother board is not receiving any power.
•The power board may need to be repaired.
•This may happen if your compact flash port pins get bent or damaged.
•Look inside this slot if you are getting this error message.
•If you have a 32 inch 480i photo frame you will need to press the source button on the larger remote and set
your source to AV2
Call us at 888-483-2418 for phone support and possible return RMA number.
8. "photos have a black border " Do you want your images to show full screen with no border?
•Try to resize your images to 1280x1024. for best performance.
•Once an image this size is displayed on your screen press the auto adjust button on your frame. 2nd button
from the left on the bottom of frame.
•This button is the furthest button away from the power light on your frame. Sometimes it will have to be
pressed twice to activate.
•Image should fill the screen without the border.
9. "I pressed volume down and
my screen froze" •Known Issue: Power down using black power button. Power on again using black power button to reset
frame
•Press volume up first. Then press volume down to go lower using your remote.
•There is also a volume down button on the underside of your frame. 3rd button from the right.
10. Should i change my screen to
PAL setting? •Under the preferences menu you have an option to set your frame to PAL output.
•Do Not DO This. it must be NTSC only.
•If you restart your frame, it will stay black and show a message "input not supported" Your remote control will
seem as if it is not working.
•normally the output button will reset to the proper output if pressed. In this case you have to access the
preference menu to change the setting.
•refer to instruction box #2 for more instruction.
11. "why are your screens only
640x480" •640 x 480 is the mode the LCD screen defaults to in order to sync with our motherboard inside.
•The hardware plays video at 480i. The LCD screen is trying to find a close match to the lines of resolution
found in a standard video signal.
•Most people love the way our Bigeframe looks. The graphics are a little like looking at a new LCD television
output. A little fuzzy when you're up close but great looking as you step back. Compared to a standard
computer LCD output, our Bigeframe is less sharp.
•You may want to upgrade to our new 1080p screens to get a better resolution.
12. "my widescreen makes the
people look fat in my photos " This is normal do to the nature of the widescreen and the hardware. The size of the image must remain 1280x1024 while
the inner picture is squeezed.
Here is how to do it:
•open a good graphics program like Photoshop. | create a new blank image set at 1280 x 1024.
•set to 72dpi | Next set aspect ratio to 1.33 HD under the advanced section
•click OK | Then Drag and drop your photo and graphics onto this new blank image
•save your new 1280 x 1024 image onto your hard drive then onto a memory card.
•when played on your widescreen the image will stretch to the proper proportions.

1. "remote not working" You may be pointing your remote in the wrong area. The units ship with new batteries inside remote. Remote controls
are tested to be in working order when they ship. The IR (infra-red) reader ports are located on the left side of our
screens. The top side if you ordered a portrait style. Stand to the side of your frame and point the remote control to the
side of the frame. Remote must be pointed directly at the hole for best performance. LCD IR is next to the USB port. The
SlideShow IR is located towards the bottom side of the screen.
2. " getting a black screen" •Turn off unit wait a few seconds. Turn back on.
•Set the 32 inch screen to HDMI 1, 2, or 3 by pressing the
source button on the large remote.
•Set the 24 inch screen to HDMI. Press the button next to
the power button on the bottom of the screen.
•Blue light should be showing out the side.
•You may need to re-seat your USB drive.
If all else fails: Your HDMI cable may be
damaged. If this is the case please give us a call
for repair options. 888-483-2418
3. " getting fuzzy lines " Is your screen showing fuzzy lines and static at random?This is a known problem. The 1080p digital frames that we make
may need to be reset at times. If you see this behavior from our screens please turn the unit off using the main power
button on the side of the 24 inch screen. Wait 10 seconds and then turn the screen on again. The 32 or 42 inch screen
will require that you press the off button on the large remote.
•Make sure your USB memory is put in before you turn the screen on. And if you need to take out the USB
memory, turn the screen off first.
•certain visible files and non supported picture and video formats may cause this problem. best
performance: images need to be set at 1920x1080 .jpg and HD Mpeg4 video works best
4. "How do I transfer files
to my internal memory?" To transfer your files to the internal memory (requires the internal memory upgrade 1080p only)
1. With the digital frame powered off, insert your USB drive into the side of the digital frame.
2. Turn on your digital frame and when the menu comes up, choose "File Copy."
3. You want to highlight "Storage Device" on the left and hit "OK," and hightlight "Storage Device" on the right
and hit "OK."
4. The next screen will be similar to the previous one. On the left highlight your USB which will be called
whatever you may have named it, in addition to being called the "C" drive. When you hit "OK," your files in
the USB will display.
5. Now select the files you want to transfer by highlighting each file and selecting it with the "play/pause"
button on your remote. You will see a checkmark next to successfully selected items.
6. When you have selected all the files you want to transfer, hit the right arrow on your remote.
7. Select the "D: Internal" drive by highlighting it and hit "OK."
8. Then hit the right arrow on your remote.
9. A window will pop up and ask if you want to copy, move or delete. Select "move."
10. Now your files are on your internal memory! Using the "Home" button on your remote, return to the main
menu and enjoy!
This section below is for the 24, 32, and 42 inch 1080p HD models
i-Tech Company LLC
TOLL FREE: [phone] • EMAIL: [e-mail] • WEB: www.iTechLCD.com