IBM Rapid Access III USBKeyboard User manual

Rapid Access III USB
Keyboard
User’s Guide

OPTIONS
by IBM

Note: Before using this information and the product it supports, read the information
under Appendix C, “Product warranties and notices” on page C-1.
First Edition (March 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.

Contents
About this book .....................v
Registering your option ..................v
Installation and user’s guide ...............A-1
Product description ...................A-1
Connecting the keyboard to your computer ...........A-2
Connecting the keyboard to a USB port ...........A-2
Installing the USB hardware device .............A-2
Installing the Rapid Access III USB Keyboard software .......A-2
Using the Rapid Access Buttons ...............A-3
Customizing the Rapid Access Buttons ............A-4
Labeling the Rapid Access Buttons .............A-4
Customizing the on-screen display ..............A-5
Changing the on-screen display ..............A-5
Disabling the on-screen display ..............A-6
Enabling the on-screen display ..............A-6
Disabling Rapid Access Buttons ...............A-6
Maintaining the keyboard .................A-6
Device-usage guideline ..................A-7
Using the USB Multi-port Hub ...............A-7
Appendix A. Problem solving ...............A-1
Common Problems ...................A-1
Appendix B. Help and service information...........B-1
Online technical support..................B-1
Telephone technical support ................B-1
Appendix C. Product warranty and notices ..........C-1
IBM Statement of Limited Warranty ..............C-1
Part 1 - General Terms .................C-1
Part 2 - Country-unique Terms ..............C-4
Trademarks .....................C-12
Federal Communications Commission (FCC) statement .......C-13
© Copyright IBM Corp. 2001 iii

iv Rapid Access III USB Keyboard: User’s Guide

About this book
This manual contains instructions for installing and using your Rapid Access
III USB Keyboard. The manual is divided into two parts:
Part 1: Installation and user’s guide:
This guide contains the product description, hardware and software installation
in the following languages:
vEnglish
vFrench
vSpanish
vItalian
vBrazilian Portuguese
vTraditional Chinese
vJapanese
Part 2: Appendixes
This section contains problem solving, help and service information, and
warranty and notices.
Registering your option
Thank you for purchasing OPTIONS by IBM®. Please take a few moments to
register your product and provide us with information that will help IBM to
better serve you in the future. Your feedback is valuable to us in developing
products and services that are important to you, as well as in developing better
ways to communicate with you. Register your option on the IBM Web site at
http://www.ibm.com/pc/register
IBM will send you information and updates on your registered product unless
you indicate on the Web site questionnaire that you do not want to receive
further information.
© Copyright IBM Corp. 2001 v

vi Rapid Access III USB Keyboard: User’s Guide

Installation and user’s guide
This guide contains a product description, hardware and software installation
instructions, and product use and maintenance information. For information on
solving problems, see Appendix A. Problem solving. For additional information
on using this product, visit the IBM Healthy Computing Web site at:
vhttp//www.ibm.com/pc/healthycomputing
Product description
The Rapid Access III USB Keyboard works with IBM and ISA-standard
computers, and is supported by Microsoft®Windows 98®, Windows 2000
Professional and Windows Millennium Edition (Me).
The keyboard has 16 Rapid Access Buttons that provide quick access to your
most commonly used tasks. There are two buttons for navigating through Web
pages, six buttons for multimedia control, and eight color-coded buttons, one
of which is preset to a useful Web site. You can use the included Rapid Access
III USB Keyboard software to customize six of the eight color-coded buttons to
access a selected file, program, or Web site.
In addition to this book, this option package contains:
vRapid Access III USB Keyboard with an attached cable (USB connector)
vThe Rapid Access III USB Keyboard CD with customization software and
online publication
vOptional palm rest for the keyboard
vWarranty publication
© Copyright IBM Corp. 2001 A-1

Connecting the keyboard to your computer
This section provides information on connecting the keyboard.
Connecting the keyboard to a USB port
To connect your keyboard to a computer USB port, attach the keyboard
connector to the computer USB port, as shown.
Installing the USB hardware device
To install the USB device, do the following:
1. After you have connected the keyboard, it will automatically be detected by
your operating system. The Add New Hardware window may appear. If
so, follow the on-screen instructions.
2. After the USB device has been installed, go onto installing the software.
Installing the Rapid Access III USB Keyboard software
To install the Rapid Access III USB Keyboard software, insert the Rapid Access
III USB Keyboard CD into your CD-ROM or DVD-ROM drive. The Rapid
Access Keyboard Installation window opens. Follow the instructions on your
screen to complete the installation. If the installation software does not open
automatically, do the following:
1. Click Start --> Settings --> Control Panel.
2. Double-click Add/Remove Programs.
3. Follow the instructions on your screen to complete the installation.
4. Restart Windows.
Note: When you have restarted Windows, a 301 error message might
appear on your screen. Disregard this error message; it occurs
automatically when there is no keyboard plugged into the PS/2
keyboard port.
5. The Rapid Access icon should appear in the desktop tray and in the
Control Panel.
A-2 Rapid Access III USB Keyboard: User’s Guide

Using the Rapid Access Buttons
This section contains information on using the Rapid Access Buttons.
–+
The keyboard in the illustration has the following button features:
vAn Email button1,Standby button4, and six buttons 2 that you can
customize to access a file, program, or Web site.
Note: With some email services, the Light Emitting Diode (LED) to the left
of the button will light up when you have new mail.
vA plastic cover 3that holds the button label.
vMultimedia control buttons 5that you can use to control playback and
adjust volume on audio CDs and some DVDs.
vA Mute button 6that you can use to mute audio playback.
vA button 7that navigates forward through Web pages in an Internet
browser.
vA button8that navigates backward through Web pages in an Internet
browser.
Installation and user’s guide A-3

Customizing the Rapid Access Buttons
The first time you press one of the customizable buttons, a window opens and
prompts you to follow the on-screen instructions to customize the buttons. You
can customize each of the six multi-colored buttons for use as a shortcut to a
computer program, a file, or a Web site.
To change the customization of your Rapid Access buttons at a later time, open
the customization window using the following procedure:
1. Click Start --> Settings --> Control Panel or click the icon in the desktop
tray.
2. Double-click Keyboard (Rapid Access) to open the Rapid Access Keyboard
Customization window. If a program has already been assigned to a button,
the program name appears in the label area above that button on the
screen. If a program has not been assigned to a button, the label area above
the button will be blank.
3. Click the button you want to customize.
4. Click one of the following options:
vView all programs
vView all files
vEnter Internet address
5. If you clicked View all programs or View all files, click the desired
program or file. If you clicked Enter Internet address, type the Internet
address of a Web site into the field.
Note: If you enter a Web site address into the field, you can verify that it is
correct by clicking Test. You must be connected to an Internet Service
Provider or an Intranet to use the Test function.
The name of the selected program, file, or Web site appears in the label
box. You can edit the information in the label field.
6. Click Apply. The information for your selection appears in the label area
above the button.
7. To customize another button, repeat the steps above. If you have completed
customizing the buttons, click OK.
After you have customized a button, you can use the Rapid Access III USB
Keyboard software to create a new button label.
Labeling the Rapid Access Buttons
You might want to change the button label at the top of the keyboard if you
have changed the file, program, or Web site assigned to a customizable button.
When you use the Rapid Access Keyboard Customization window to change a
button assignment, the software automatically creates a new button label.
A-4 Rapid Access III USB Keyboard: User’s Guide

To print the new button label, do the following:
1. Be sure paper is in the printer, and the printer is turned on.
2. Follow steps 1 and 2 in Customizing the Rapid Access Buttons on page 1-4
to open the Rapid Access Keyboard Customization window.
3. Click Print Label... to open the Rapid Access Keyboard Print Label
window.
4. Select the check box for black text on a white background or the check box
for white text on a black background.
5. Click Print.
6. Select the correct printer in the Print window and click OK.
7. When the label has been printed, review the label information; then cut the
label to the correct size.
Note: You do not need to remove the clear plastic cover at the top of the
keyboard when you replace a label.
To replace the button label at the top of the keyboard, do the following:
1. Grasp the middle of the old label near the cover indent and slide the old
label out from under the clear plastic cover.
2. Slide the new printed label under the clear plastic cover. You might need to
trim the edges of the label so that it fits under the cover.
Customizing the on-screen display
The Rapid Access Keyboard comes with the on-screen display setting enabled.
When the on-screen display is enabled, the name of a function or program
assigned to a Rapid Access Button briefly displays on the screen when you
press the button.
You can use the Rapid Access Keyboard software to make changes to the
on-screen display, and to disable or enable the display.
Changing the on-screen display
To change the font, the font size, or the font color used in the on-screen
display, do the following:
1. Follow steps 1 and 2 in Customizing the Rapid Access Buttons on page 1-4
to open the Rapid Access Keyboard Customization window.
2. Click Preferences to open the Rapid Access Preferences window.
3. Click Font.
4. In the Font dialog box, select the preferred settings then click OK.
5. Click OK.
6. Click OK to exit the program.
Installation and user’s guide A-5

Disabling the on-screen display
To disable the on-screen display, do the following:
1. Follow steps 1 and 2 in Customizing the Rapid Access Buttons on page 1-4
to open the Rapid Access Keyboard Customization window.
2. Click Preferences to open the Rapid Access Keyboard Preferences window.
3. Click Disable on-screen display.
4. Click OK.
5. Click OK to exit the program.
Enabling the on-screen display
To enable the on-screen display, do the following:
1. Follow steps 1 and 2 in Customizing the Rapid Access Buttons on page 1-4
to open the Rapid Access Keyboard Customization window.
2. Click Preferences to open the Rapid Access Keyboard Preferences window.
3. Click Enable on-screen display.
4. Click OK.
5. Click OK to exit the program.
Disabling Rapid Access Buttons
The keyboard comes with the Rapid Access Buttons enabled. To disable the
buttons, do the following:
1. Follow steps 1 and 2 in Customizing the Rapid Access Buttons on page 1-4
to open the Rapid Access Keyboard Customization window.
2. Click Preferences to display the Rapid Access Buttons Preference window.
3. Click Disable Rapid Access Buttons.
4. Click OK.
5. Click OK to exit the program.
Maintaining the keyboard
You can prevent damage to your keyboard or computer by properly
maintaining the Rapid Access III USB Keyboard. Use the following basic
maintenance guidelines to care for your keyboard:
vUnplug the keyboard before cleaning.
vClean the keyboard with a soft cloth moistened with a solution of water and
mild soap.
vDo not spill liquids on the keyboard. Liquids might damage your keyboard
or cause it to function improperly.
A-6 Rapid Access III USB Keyboard: User’s Guide

For more information about labeling the buttons, setting up preferences, setting
up your work area, and troubleshooting, click the Help button at the bottom of
the Rapid Access Keyboard Customization window.
Device-usage guideline
Before you begin using devices connected to the keyboard, be sure to note the
following device-usage guideline:
vDo not activate resource-intensive devices at the same time because USB
limitations might cause a degradation in the performance and speed of the
devices. For example, do not start a USB scanner while you are using a USB
camera. Instead, close the application for the camera; then start the scanner.
Using the USB Multi-port Hub
–+
To connect other USB devices to the ports located at the rear of the keyboard
(as shown in the illustration), follow these instructions:
1. Ensure your computer is on and the keyboard is plugged in and operating.
2. Plug the other USB devices you wish to use into the port on the keyboard.
3. Follow the on-screen instructions.
Installation and user’s guide A-7

For more information on how to configure and use the other devices with your
keyboard, see the User’s Guides that come with those other devices.
A-8 Rapid Access III USB Keyboard: User’s Guide

Appendix A. Problem solving
Computer problems can be caused by hardware, software, or user error. You
might be able to use the information in this section to solve problems yourself,
or gather helpful information you can pass on to a service technician.
Common Problems
Review the following list for any problem descriptions that might fit your
situation.
vYou cannot find the selection you are looking for when you customize the
Rapid Access Buttons.
If you are customizing your Rapid Access Buttons and cannot find the
selection you want, such as your Internet browser or word processor, review
the list of options displayed on the customization screen.
Be sure to click View all programs in the Rapid Access Keyboard
Customization window. When you select this option, you see the list of all
folders and programs that are displayed when you click Start --> Programs.
You might have to open one or more folders to view a program.
If you still do not see a desired program, click View all files in the Rapid
Access Keyboard Customization window. When you select this option, a list
of all drives, folders, and files on your system is displayed.
vThe Standby Button does not work correctly.
Your computer must have Windows 98, Windows 2000 or Windows Me,
with hardware support for Advanced Power Management (APM) Level 1.1
or greater, for the Standby Button to work correctly.
If your computer shuts down when you press the Standby button, but does
not return to full power when you press the button a second time, or if
nothing happens when you press the button, your power-management
software might not support the Suspend option.
To find out if your computer supports the Suspend option, click Start to see
if the Suspend option is displayed. If a Suspend option is listed, try selecting
it. If the Suspend option works, your computer will go into a low-power
state. It will return to normal power when you press the Standby button
again or when you move the mouse.
If the Suspend option does not work when you select it from the Start menu,
then the Standby button will not work. If the Suspend option does not work,
you might need to modify your power-management settings.
To modify your power-management settings:
1. Click Start --> Settings --> Control Panel.
2. Double-click Power.
© Copyright IBM Corp. 2001 A-1

For more information about your computer power-management settings, see
the documentation that comes with your computer.
vThe Help button does not work correctly.
If the Help button does not start Windows help, be sure that Windows help
was installed on your computer. From the Start menu, click Help.Ifyou
cannot access Help, it might not have been installed. Refer to your Windows
documentation for information on installing new components.
vThe CD/DVD, Volume, or Mute Control buttons do not work.
The CD/DVD, Volume, and Mute Control buttons on the keyboard will
work only with computers that have audio software and a sound card.
If you have audio software that did not come from Microsoft or if you
installed your own audio software, the audio software program might not be
compatible with the keyboard.
Close your audio software and press the CD/DVD buttons again. Pressing
the buttons automatically opens the Windows CD Player or the Windows
DVD software. If the buttons work with the Windows CD Player or DVD
software but not with your audio software, your audio software is not
compatible with the keyboard.
To verify that your computer has a sound card or that the sound card is
working correctly, test an audio CD using the Windows CD Player program.
To test an audio CD:
1. Start Windows.
2. Insert the audio CD into the computer CD-ROM drive.
3. Click Start --> Programs.
4. Select Accessories.
5. Select Multimedia.
6. Click CD Player.
If you do not have a sound card or if the sound card is not detected, you
will receive an error message indicating that there is a problem with the
sound card. For more information on your sound card, see the
documentation that comes with your computer or sound card.
vAll of the Rapid Access Buttons do not work.
If all of the Rapid Access Buttons are not working, be sure that they are
enabled in the Preferences menu in the Rapid Access Keyboard software.
To enable the Rapid Access Buttons, do the following:
1. Click Start --> Settings --> Control Panel.
2. Double-click Keyboard (Rapid Access) to open the Rapid Access
Keyboard software.
3. Click Customize to open the Customization window.
A-2 Rapid Access III USB Keyboard: User’s Guide

4. Click Preferences in the Rapid Access Keyboard Customization window.
5. Click Keep Rapid Access Buttons enabled.
6. Click OK.
7. Click Cancel to exit the software.
If your keyboard buttons still do not work, be sure that the keyboard is
properly connected to the computer. For more information on connecting the
keyboard, see “Connecting the keyboard to your computer”on page A-2.
vYour computer game locks up or is interrupted when you use the Rapid
Access Buttons.
The on-screen display for the Rapid Access Buttons might interfere with
some computer games. If your computer games are not functioning correctly
when you use the Rapid Access Buttons, disable the on-screen display. For
instructions on disabling the on-screen display, see “Disabling the on-screen
display”on page A-6.
vYour computer stops responding.
If your computer stops responding while you are using your Rapid Access
Keyboard, disable the Rapid Access LED so that the Suspend LED will not
light when you press the Suspend buttons. On some computers, especially
mobile computers, LEDs that are lit can create conflicts which can prevent
your computer from responding.
To disable the Rapid Access LED:
1. Click Start --> Settings --> Control Panel.
2. Double-click Keyboard (Rapid Access) to open the Rapid Access
Keyboard software.
3. Click Customize to open the Customization window.
4. Click Preferences in the Customization window.
5. Click Disable Rapid Access LED in the Preferences window.
6. Click OK.
7. Click Cancel in the Customization window to exit the Rapid Access
software.
If you still experience system lockups after disabling the Rapid Access LED,
there might be a conflict between your pointing device and the Rapid Access
Buttons. Avoid moving your mouse (or the built-in pointing device on a
mobile computer) when you press a Rapid Access Button. Also, avoid
moving your mouse or pointing device when your computer is initializing
the operating system.
vYou press a button once, but the computer responds as if you pressed it
twice.
You might need to change your keyboard Repeat delay or Repeat rate
settings.
Appendix A. Problem solving A-3

To change the Repeat delay or Repeat rate settings:
1. Click Start --> Settings --> Control Panel.
2. Double-click Keyboard (not Keyboard Rapid Access).
3. Click the Speed tab for Repeat delay or for Repeat rate.
4. Use your cursor to move the Repeat delay slider to the side labeled
Long or the Repeat rate slider to Slow.
5. Click OK.
vYou have a problem not listed in this section.
For all other problems with your keyboard, try uninstalling and reinstalling
your Rapid Access software.
To uninstall and reinstall the Rapid Access software in Windows:
1. Click Start --> Settings --> Control Panel.
2. Double-click Add/Remove Programs.
3. Select IBM Rapid Access Keyboard from the displayed list.
4. Click Add/Remove....
5. Click Yes.
6. When the uninstallation procedure completes, insert the Rapid Access
Keyboard CD into your CD-ROM drive.
7. Click Start.
8. Select Run.
9. Type x:\setup where xis the letter of your CD-ROM drive.
For more information on obtaining online and technical support, see
Appendix B.
A-4 Rapid Access III USB Keyboard: User’s Guide

Appendix B. Help and service information
This section contains information on how to obtain online and telephone
technical support.
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter®will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
© Copyright IBM Corp. 2001 B-1

For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. If the number is not
provided, contact your IBM reseller or IBM marketing representative. Response
time may vary depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries Go to http://www.ibm.com/pc/support/,
and click HelpCenter Phone List.
B-2 Rapid Access III USB Keyboard: User’s Guide