IBM ThinkPad 390 User manual

First Edition (December 1998)
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Copyright International Business Machines Corporation 1998. All rights reserved.
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Contents
Part 1. Using the hard disk drive with adapter ....................................... 1-1
Part 2. Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Appendix A. Help and service information ......... 2-1
Step 1. Problem solving . . . . . . . . . . . . . . . . . . . . 2-1
Step 2. Preparing for the call ................. 2-2
Step 3. Placing the call to IBM ................ 2-2
Appendix B. Product warranty . . . . . . . . . . . . . . . 2-3
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . 2-5
Copyright IBM Corp. 1998 iii

iv

Part 1. Using the hard disk drive with adapter
This hard disk drive with adapter is supported on the ThinkPad 390
computer. You can use it to replace the UltraBay FX device. This
option provides maximum storage capacity and can be used when you
want to back up key data files.
To upgrade the hard disk drive or replace the existing UltraBay FX
device with your new hard disk drive, refer to your computer's User's
Reference.
If you remove the adapter from this hard disk drive option, you can
use it to replace your computer's hard disk drive. The following
artwork shows how to remove the adapter from the hard disk drive
option.
Attention
Do not drop or apply any shock to the hard disk drive. The
hard disk drive is sensitive to physical shock.
Never remove the drive while the system is operating or is in
suspend mode.
Note: Be sure to keep your proof of purchase because it might be required for
warranty services. (See Appendix B, Product warranty.)
Copyright IBM Corp. 1998 1-1

Using the hard disk drive with adapter
(translate): This hard disk drive with adapter is supported
on the ThinkPad 390 computer. You can use it to replace the
UltraBay FX device. This option provides maximum storage capacity
and can be used when you want to back up key data files.
To upgrade the hard disk drive or replace the existing UltraBay FX
device with your new hard disk drive, refer to your computer's User's
Reference.
If you remove the adapter from this hard disk drive option, you can
use it to replace your computer's hard disk drive. The following
artwork shows how to remove the adapter from the hard disk drive
option.
Attention
Do not drop or apply any shock to the hard disk drive. The
hard disk drive is sensitive to physical shock.
Never remove the drive while the system is operating or is in
suspend mode.
Product Service and Warranty Information
For technical support, support hours, and warranty terms and
conditions, see the enclosed inserts, or contact your IBM reseller or
IBM marketing representative.
Note: Be sure to keep your proof of purchase because it might be required for
warranty services. (See Appendix B, Product warranty.)
1-2

Part 2. Appendixes
Appendix A. Help and service
information
Note
This appendix provides general service information, and some
descriptions might not apply to your particular computer or suit
your situation.
If you have questions about your new Options by IBM product, or
require technical assistance, visit the IBM Personal Computing Support
Web site at http://www.pc.ibm.com/support. For information about
IBM, IBM PC products, or Options by IBM, visit the IBM Personal
Computing Web site at http://www.pc.ibm.com. Additionally, you can
receive information from the IBM Automated Fax System at
1-800-426-3395 (in Canada, 1-800-465-3299), or from the Personal
Systems Group Bulletin Board System (PSG BBS) at 1-919-517-0001.
You can also get help and information through the IBM PC
HelpCenter, 24 hours a day, seven days a week. Response time might
vary depending on the number and nature of the calls received.
Marketing, installation, and configuration support through the
HelpCenter will be withdrawn or made available for a fee, at IBM’s
discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is
installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you
determine the best alternative.
Step 1. Problem solving
You might be able to solve the problem yourself. Before calling the
HelpCenter, please prepare for the call by following these steps:
1. If you are having installation or configuration problems, refer to
the detailed sections on installation found in this manual, and
review any README.TXT files found on the installation
diskettes.
2. Visit the Personal Computing Support Web site specific to the
model of option you have purchased. Updated installation
instructions, hints and tips, or updated system-specific notes are
often published in this section. You might find that later device
drivers are available that will improve the performance and
compatibility for your new option.
If you are installing this option in an IBM computer, also visit the
applicable support Web page for that computer model. These
Copyright IBM Corp. 1998 2-1

pages might also contain useful hints and tips related to
installation of this option and might refer to BIOS or
device-driver updates required for your computer model. If you
are installing the option in a non-IBM computer, refer to the
manufacturer’s Web site.
3. Uninstall and then reinstall the option. During the uninstallation
process, be sure to remove any files that were installed during the
previous installation. Many IBM options include uninstallation
programs.
4. Check all cabling to be sure that it is correct as shown in this
manual. When you connect a cable to a cable connector, pay
close attention to the colored stripes along the edge of the cable,
and ensure that they are matched with PIN 1 on both the
computer connector and the option connector.
5. If your option contains jumpers or switches, be sure their
positions and orientation match the instructions in this manual.
Step 2. Preparing for the call
To assist the technical support representative, have available as much
of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and
manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Step 3. Placing the call to IBM
If you call 90 days or more after the date of withdrawal or after your
warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided, contact your IBM reseller or IBM
marketing representative.
Additional technical support resources
Online technical support is available during the life of your product.
Online assistance can be obtained through the Personal Computing
Support Web site, the PSG Electronic Bulletin Board System (BBS),
and the IBM Automated Fax System.
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
U.S.A. or Puerto Rico 1-800-772-2227
2-2

Appendix B. Product warranty
The following warranty information applies to products purchased in
the United States, Canada, and Puerto Rico. For warranty terms and
conditions for products purchased in other countries, see the enclosed
warranty insert, or contact your IBM reseller or IBM marketing
representative.
Statement of limited warranty
The warranties provided by IBM in this Statement of Limited Warranty apply
only to Machines you originally purchase for your use, and not for resale, from
IBM or your reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. If you have any questions, contact IBM
or your reseller.
Machine: Hard Disk Drive with Adapter
Warranty Period*: One year
*Contact your place of purchase for warranty service information.
Production status
Each Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine's production status, IBM's warranty terms
apply.
The IBM warranty for machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your receipt is the Date of Installation, unless
IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if authorized by IBM, will
provide warranty service under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
For IBM or your reseller to provide warranty service for a feature, conversion,
or upgrade, IBM or your reseller may require that the Machine on which it is
installed be 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion,
or upgrade. Many of these transactions involve the removal of parts and their
return to IBM. You represent that all removed parts are genuine and unaltered.
A part that replaces a removed part will assume the warranty service status of
the replaced part.
If a Machine does not function as warranted during the warranty period, IBM
or your reseller will repair it or replace it with one that is at least functionally
Online Technical Support
IBM Personal Computing Support
Web site http://www.pc.ibm.com/support
IBM PSG BBS 1-919-517-0001
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)
International Business Machines Corporation Armonk, New York 10504
Appendix A. Help and service information 2-3

equivalent, without charge. The replacement may not be new, but will be in
good working order. If IBM or your reseller is unable to repair or replace the
Machine, you may return it to your place of purchase and your money will be
refunded.
If you transfer a Machine to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of
purchase and this Statement to that user. However, for Machines which have a
lifetime warranty, this warranty is not transferable.
Warranty service
To obtain warranty service for the Machine, you should contact your reseller or
call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call
IBM at 1-800-565-3344. You may be required to present proof of purchase.
IBM or your reseller will provide certain types of repair and exchange service,
either at your location or at IBM's or your reseller's service center, to restore a
Machine to good working order.
When a type of service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property, and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item. Before IBM or your
reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service. You also
agree to ensure that the Machine is free of any legal obligations or restrictions
that prevent its exchange.
You agree to:
1. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provide,
b. secure all programs, data, and funds contained in a Machine, and
c. inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM's possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Extent of warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
The warranties may be voided by misuse, accident, modification, unsuitable
physical or operating environment, improper maintenance by you, removal or
alteration of Machine or parts identification labels, or failure caused by a
product for which IBM is not responsible.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO
YOU. IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES
APPLY AFTER THAT PERIOD.
2-4

Limitation of liability
Circumstances may arise where, because of a default on IBM's part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable only for:
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages or loss, up to the greater of
U.S. $100,000 or the charges (if recurring, 12 months' charges apply) for
the Machine that is the subject of the claim.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF
THE FOLLOWING:
1. THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES OR
DAMAGES (OTHER THAN THOSE UNDER THE FIRST
ITEM LISTED ABOVE);
2. LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA;
OR
3. SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR
ANY ECONOMIC CONSEQUENTIAL DAMAGES
(INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM
OR YOUR RESELLER IS INFORMED OF THEIR
POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
Appendix C. Notices
References in this publication to IBM products, programs, or services
do not imply that IBM intends to make these available in all countries
in which IBM operates. Any reference to an IBM product, program,
or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent
product, program, or service that does not infringe any of the
intellectual property rights of IBM may be used instead of the IBM
product, program, or service. The evaluation and verification of
operation in conjunction with other products, except those expressly
designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject
matter in this document. The furnishing of this document does not
give you any license to these patents. You can send license inquiries,
in writing, to the IBM Director of Licensing, IBM Corporation, 500
Columbus Avenue, Thornwood, NY 10594, U.S.A.
Trademarks
The following terms are trademarks of the IBM Corporation in the
United States or other countries or both:
IBM
ThinkPad
Appendix B. Product warranty 2-5

IBM
Part Number: 27L8607
Printed in the United States of America
27L86 7