IBM 6C1 User manual

pSeries 610 Model 6C1 and Model 6E1
Service Guide
SA38-0599-01
ERserver
IBM

pSeries 610 Model 6C1 and Model 6E1
Service Guide
SA38-0599-01
ER ser ver
IBM

Second Edition (February 2002)
Before using this information and the product it supports, read the information in “Safety Notices” on page ix,
Appendix A, “Environmental Notices”, on page 317, and Appendix B, “Notices”, on page 319.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected]. Any information that you
supply may be used without incurring any obligation to you.
©International Business Machines Corporation 2001, 2002. All rights reserved. Note to U.S. Government Users
-- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices ........................ix
Rack Safety Instructions .....................ix
Electrical Safety ........................x
Laser Safety Information .....................xi
Laser Compliance ......................xi
Data Integrity and Verification ..................xiii
About This Book.......................xv
ISO 9000..........................xv
Related Publications ......................xv
Trademarks .........................xvi
Chapter 1. Reference Information .................1
System Unit Locations......................1
Model 6E1 ........................1
Model 6C1 ........................3
Power Supply Locations ....................5
Fan Locations .......................7
System Board Locations ....................8
Memory DIMMs Location ....................9
Power Backplane ......................10
Operator Panel.......................11
SCSI IDs and Bay Locations ..................12
System Logic Flow Diagram ...................13
Location Codes .......................14
Physical Location Codes ...................14
Location Code Format ....................14
AIX Location Codes .....................15
AIX and Physical Location Code Table ................18
System Cables........................22
Specifications ........................23
Power Cables ........................25
Service Inspection Guide ....................26
Chapter 2. Diagnostic Overview .................27
Maintenance Analysis Procedures (MAPs)...............27
Attention LED and Lightpath LEDs .................28
Indicator Panel .......................28
Component LEDs ......................29
Resetting the LEDs .....................29
Checkpoints.........................30
FRU Isolation ........................31
Electronic Service Agent for the RS/6000 ...............31
Using the Service Processor and Electronic Service Agent Features ......31
Service Processor......................31
Electronic Service Agent ...................32
iii

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........35
Quick Entry MAP .......................36
Quick Entry MAP Table of Contents ................36
MAP 1020: Problem Determination .................44
MAP 1240: Memory Problem Resolution ...............49
General Memory Information ..................50
MAP 1520: Power.......................53
MAP 1540: Minimum Configuration .................63
Chapter 4. Checkpoints ....................85
Unresolved Checkpoint Problems .................85
Service Processor Checkpoints ..................86
Firmware Checkpoints .....................92
Boot Problems/Concerns ....................110
Chapter 5. Error Code to FRU Index................115
Performing Slow Boot .....................115
Considerations for Using the Error Code to FRU Index ..........115
Firmware/POST Error Codes ...................116
Memory DIMM Present Detect Bits (PD-Bits) .............176
Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure 177
Bus SRN to FRU Reference Table .................178
Typical Boot Sequence for Eserver pSeries 610 Model 6C1 and Model 6E1 179
Chapter 6. Loading the System Diagnostics .............181
Performing Slow Boot .....................181
Loading Standalone Diagnostics .................181
Loading Online Diagnostics ...................181
Default Boot List and Service Mode Boot List .............182
Chapter 7. Using the Service Processor ..............183
Service Processor Menus ....................184
Service Processor Menu Inactivity ................184
Accessing Service Processor Menus Locally ............184
Accessing Service Processor Menus Remotely............184
Saving and Restoring Service Processor Settings ...........184
General User Menu ......................185
Privileged User Menus .....................187
Main Menu........................187
Service Processor Setup Menu .................188
Passwords........................188
Serial Port Snoop Setup Menu .................191
System Power Control Menu..................192
System Information Menu ...................196
Language Selection Menu ..................199
Call-In/Call-Out Setup Menu ..................200
Modem Configuration Menu ..................201
Serial Port Selection Menu ..................201
Serial Port Speed Setup Menu .................202
Telephone Number Setup Menu.................202
iv Service Guide

Call-Out Policy Setup Menu ..................204
Customer Account Setup Menu .................205
Call-Out Test .......................205
System Power-On Methods ...................206
Service Processor Call-In Security .................207
Service Processor Reboot/Restart Recovery .............207
Boot (IPL) Speed .....................207
Failure During Boot Process ..................207
Failure During Normal System Operation..............207
Service Processor Reboot/Restart Policy Controls...........208
Processor Boot-Time Deconfiguration (CPU Repeat Gard) ........208
Memory Boot-Time Deconfiguration (Memory Repeat Gard) .......208
Service Processor System Monitoring - Surveillance ...........209
System Firmware Surveillance .................209
Operating System Surveillance .................209
Call Out.........................210
Console Mirroring ......................211
System Configuration for Console Mirroring .............211
Service Processor Firmware Updates ................212
Service Processor Error Log ...................212
Service Processor Operational Phases ...............213
Pre-Standby Phase .....................213
Standby Phase ......................213
Bring-Up Phase ......................214
Run-time Phase ......................214
Service Processor Procedures in Service Mode ............215
Chapter 8. Using System Management Services ...........217
Graphical System Management Services...............217
Config ..........................220
Multiboot .........................221
Utilities ..........................224
Password ........................226
Spin Delay........................230
Error Log ........................231
RIPL..........................232
SCSI ID.........................237
Firmware Update.......................238
Firmware Recovery .....................238
Text-Based System Management Services ..............239
Select Language.......................240
Change Password Options ...................241
Set Privileged-Access Password ................241
Unattended Start Mode ...................241
View Error Log .......................242
Setup Remote IPL (Initial Program Load)...............243
Change SCSI Settings .....................246
Select Console .......................246
Select Boot Options......................247
Select Boot Device .....................249
Contents v

Configure Nth Boot Device ..................250
View System Configuration Components ...............251
System/Service Processor Firmware Update .............252
Firmware Recovery ......................252
Chapter 9. Removal and Replacement Procedures ..........253
Handling Static-Sensitive Devices .................254
Stopping the System .....................254
Placing the Model 6C1 in the Service Position .............255
Front Door (Model 6E1) ....................256
Removal ........................256
Replacement .......................257
Covers ..........................258
Service Access Cover (Model 6E1)................258
Service Access Cover (Model 6C1)................260
Bezels ..........................262
Model 6E1 ........................262
Model 6C1........................263
Processor and Memory Card Cover ................264
Removal ........................264
Replacement .......................264
CEC Cage .........................265
Removal ........................265
Replacement .......................265
Memory Card and Memory DIMMs.................266
Memory Card Removal....................266
Memory Card Replacement ..................271
Processor Card .......................273
Removal ........................273
Replacement .......................274
Adapters .........................276
Removal ........................276
Replacement .......................277
System Board........................280
Removal ........................280
Replacement .......................281
Power Supply........................282
Removal ........................282
Replacement .......................284
Operator Panel .......................287
Removal ........................287
Replacement .......................287
System Vital Product Data (VPD) Update Procedure ..........288
Power Backplane ......................290
Removal ........................290
Replacement .......................290
SCSI Backplane .......................291
Removal ........................291
Replacement .......................292
Media Devices (CD-ROM, Tape, or Disk Drive).............293
vi Service Guide

Removal ........................293
Replacement .......................294
Battery ..........................295
Removal ........................295
Replacement .......................296
Hot-Swap Disk Drives .....................297
Deconfiguring (Removing) or Configuring a Disk Drive .........297
Deconfiguring (Removing)...................297
Configuring (Replacing) ...................298
Removal ........................299
Replacement .......................300
Hot-Swap Fan Assembly ....................301
Removal ........................301
Replacement .......................302
Chapter 10. Parts Information ..................303
System Parts ........................304
System Internal Cables ....................308
SCSI Cables ........................310
Keyboards and Mouse (White) ..................314
Keyboards and Mouse (Black) ..................315
Appendix A. Environmental Notices................317
Product Recycling and Disposal..................317
Environmental Design .....................317
Acoustical Noise Emissions ...................318
Declared Acoustical Noise Emissions ...............318
Appendix B. Notices .....................319
Appendix C. Service Processor Setup and Test ...........321
Service Processor Setup Checklist .................321
Testing the Setup ......................322
Testing Call-In ......................322
Testing Call-Out ......................322
Serial Port Configuration ...................323
Appendix D. Modem Configurations ...............325
Sample Modem Configuration Files ................325
Generic Modem Configuration Files ...............325
Specific Modem Configuration Files ...............325
Configuration File Selection ...................326
Examples for Using the Generic Sample Modem Configuration Files ....327
Customizing the Modem Configuration Files.............328
IBM 7852-400 DIP Switch Settings................329
Xon/Xoff Modems .....................329
Ring Detection ......................330
Terminal Emulators .....................330
Recovery Procedures ....................330
Transfer of a Modem Session ..................331
Contents vii

Recovery Strategy .....................332
Prevention Strategy .....................332
Modem Configuration Sample Files ................333
Sample File modem_m0.cfg ..................333
Sample File modem_m1.cfg ..................335
Sample File modem_z.cfg...................337
Sample File modem_z0.cfg ..................339
Sample File modem_f.cfg ...................341
Sample File modem_f0.cfg ..................343
Sample File modem_f1.cfg ..................345
Appendix E. Firmware Updates .................349
Checking the Current Firmware Levels ...............349
Updating System Firmware ...................349
Index ..........................351
viii Service Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
vx
v53
v54
v253
v282
A
caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
vx
vxi
v53
v253
v295
Note: For a translation of these notices, see
System Unit Safety Information , order
number SA23-2652.
Rack Safety Instructions
vDo not install this unit in a rack where the internal rack ambient temperatures will
exceed 40 degrees C.
vDo not install this unit in a rack where the air flow is compromised. Any side, front or
back of the unit used for air flow through the unit must not be in direct contact with
the rack.
vCare should be taken to ensure that a hazardous condition is not created due to
uneven mechanical loading when installing this unit in a rack. If the rack has a
stabilizer it must be firmly attached before installing or removing this unit.
vConsideration should be given to the connection of the equipment to the supply
circuit so that overloading of circuits does not compromise the supply wiring or
overcurrent protection. To provide the correct power connection to the rack, refer to
the rating labels located on the equipment in the rack to determine the total power
requirement for the supply circuit.
vAn electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
ix

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the workstation.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
D01
CAUTION:
This product is equipped with a three-wire power cable and plug for the user’s
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.
C01
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
D01
xService Guide

Laser Safety Information
CAUTION:
This product may contain a CD-ROM, DVD-ROM, or laser module on a PCI card,
which are class 1 laser products.
C30
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the
label on each part for laser certification numbers and approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above a class 1 level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1 power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
C25, C26
Safety Notices xi

xii Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
the IBM support websites for updated information and fixes applicable to the system and
related software.
xiii

xiv Service Guide

About This Book
This book provides maintenance information that is specific to the Eserver pSeries
610 Model 6C1 and Model 6E1 as well as adapters and attached devices that do not
have their own service information. It also contains Maintenance Analysis Procedures
(MAPs) that are not common to other systems. In this book, the Eserver pSeries 610
Model 6C1 and Model 6E1 are hereafter referred to as the ″system.″
MAPs that are common to all systems are contained in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Related Publications
The following publications provide additional information about your system unit:
vThe Eserver
pSeries 610 Model 6C1 and Model 6E1 Installation Guide , order
number SA38-0597, contains information on how to set up and cable the system,
install and remove options, and verify system operation.
vThe Eserver
pSeries 610 Model 6C1 and Model 6E1 User’s Guide , order number
SA38-0598, contains information to help users use the system, use the service aids,
and solve minor problems.
vThe
RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems ,
order number SA38-0509, contains diagnostic information, service request numbers
(SRNs), and failing function codes (FFCs).
vThe RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for
Multiple Bus Systems
, order number SA38-0516, contains information about
adapters, devices, and cables for your system. This manual is intended to
supplement the service information found in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
vThe
Site and Hardware Planning Guide , order number SA38-0508, contains
information to help you plan your installation.
vThe
System Unit Safety Information , order number SA23-2652, contains translations
of safety information used throughout this book.
vThe
PCI Adapter Placement Reference , order number SA38-0538, contains
information regarding slot restrictions for adapters that can be used in this system.
xv

Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
vAIX
vIBM
vPowerPC
vpSeries
ve (logo)
Other company, product, and service names may be trademarks or service marks of
others.
xvi Service Guide

Chapter 1. Reference Information
System Unit Locations
Model 6E1
Front View
1
2
3
4
5
6
1 Diskette drive
2 Hot-swap disk drives (optional on some systems)
3 Cover release lever
4 CD-ROM drive
5 Media bay
6 Operator panel
1

Rear View
1
4
2
3
5
6
7
8
9
10
11
12
13
14
15
16
1 PCI slots
2 PCI slots 1-2 (64-Bit/3.3V)
3 PCI slot 3 (64-Bit/5V)
4 PCI slots 4-5 (32-Bit/5V)
5 Parallel connector
6 SCSI connector
7 Attention LED
8 Rack indicator connector
9 Power LED
10 Ethernet connector 2
11 Serial connector 1
12 Ethernet connector 1
13 Serial connector 3
14 Serial connector 2
15 Mouse connector
16 Keyboard connector
2Service Guide