IBM 8686 - Eserver xSeries 360 Owner's manual

Hardware Maintenance Manual
xSeries 360 Type 8686
ERserver
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Hardware Maintenance Manual
xSeries 360 Type 8686
ER s e r v e r
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Note:
Before using this information and the product it supports, be sure to read the general information under “Notices” on
page 178.
Eighth Edition August 2004
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not offer
the products, services, or features discussed in this document in other countries, and the information is subject to
change without notice. Consult your local IBM representative for information on the products, services, and features
available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing
representative.
© Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver xSeries
®
360, Type 8686.
Important: This manual is intended for trained servicers who are familiar with IBM
xSeries products.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2003 iii

iv Hardware Maintenance Manual: xSeries 360 Type 8686

Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
General checkout . . . . . . . . . . . . . . . . . . . . . . . .1
Features overview . . . . . . . . . . . . . . . . . . . . . . . .3
Features and specifications . . . . . . . . . . . . . . . . . . . . .4
Notices and statements used in this book . . . . . . . . . . . . . . .4
What the xSeries 360 offers . . . . . . . . . . . . . . . . . . . .5
Reliability, availability, and serviceability . . . . . . . . . . . . . . . .7
Controls and indicators . . . . . . . . . . . . . . . . . . . . . .8
Operator information panel . . . . . . . . . . . . . . . . . . . . .9
Turning on the server . . . . . . . . . . . . . . . . . . . . .10
Turning off the server . . . . . . . . . . . . . . . . . . . . .11
Standby mode . . . . . . . . . . . . . . . . . . . . . . . .12
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .13
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .13
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Small computer systems interface (SCSI) messages . . . . . . . . . . .14
Diagnostic programs and error messages . . . . . . . . . . . . . . .15
Starting the diagnostic programs . . . . . . . . . . . . . . . . .15
Error code format . . . . . . . . . . . . . . . . . . . . . . .16
Text message format . . . . . . . . . . . . . . . . . . . . . .16
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .17
Viewing the System Event/Error log . . . . . . . . . . . . . . . .17
Diagnostic error messages . . . . . . . . . . . . . . . . . . .17
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .18
Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . .19
Level 2 Light Path Diagnostics . . . . . . . . . . . . . . . . . . .19
Level 2 diagnostic panel LEDs . . . . . . . . . . . . . . . . . .20
Level 2 Light Path troubleshooting . . . . . . . . . . . . . . . . .21
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .22
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .22
Ethernet controller troubleshooting . . . . . . . . . . . . . . . . . .22
Battery replacement . . . . . . . . . . . . . . . . . . . . . . .23
Configuration . . . . . . . . . . . . . . . . . . . . . . . . .27
Using the Configuration/Setup Utility . . . . . . . . . . . . . . . . .28
Starting the Configuration/Setup Utility . . . . . . . . . . . . . . .28
Configuration/Setup Utility main menu . . . . . . . . . . . . . . .28
Using passwords . . . . . . . . . . . . . . . . . . . . . . . .32
Power-on password . . . . . . . . . . . . . . . . . . . . . .32
Administrator password . . . . . . . . . . . . . . . . . . . . .33
Remote-control security settings . . . . . . . . . . . . . . . . .34
Using the SCSISelect utility program . . . . . . . . . . . . . . . . .34
Starting the SCSISelect utility program . . . . . . . . . . . . . . .34
SCSISelect menu . . . . . . . . . . . . . . . . . . . . . . .35
PXE Boot Agent Utility program . . . . . . . . . . . . . . . . . . .36
Starting the PXE Boot Agent Utility program . . . . . . . . . . . . .36
PXE Boot Agent Utility menu . . . . . . . . . . . . . . . . . . .36
© Copyright IBM Corp. 2003 v

ServeRAID configuration program . . . . . . . . . . . . . . . . . .37
Configuring the Ethernet controller . . . . . . . . . . . . . . . . . .37
Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . .38
Remote Supervisor Adapter features . . . . . . . . . . . . . . . .38
Setup requirements . . . . . . . . . . . . . . . . . . . . . .38
Using the documentation . . . . . . . . . . . . . . . . . . . .39
Cabling and configuring the Remote Supervisor Adapter . . . . . . . . .39
Configuring the adapter . . . . . . . . . . . . . . . . . . . . .41
Using the ASM interconnect network . . . . . . . . . . . . . . . .50
Using the ServerGuide CDs . . . . . . . . . . . . . . . . . . .57
Features at a glance . . . . . . . . . . . . . . . . . . . . . . .58
Setup and configuration overview . . . . . . . . . . . . . . . . . .58
System partition . . . . . . . . . . . . . . . . . . . . . . . .60
Typical NOS Installation . . . . . . . . . . . . . . . . . . . . .60
Setting up or updating multiple servers . . . . . . . . . . . . . . . .60
Installing the NOS without ServerGuide . . . . . . . . . . . . . . . .61
Additional programs included with ServerGuide . . . . . . . . . . . . .61
Installing components . . . . . . . . . . . . . . . . . . . . .63
Major components of the xSeries 360 server . . . . . . . . . . . . . .64
Internal connector and LED locations . . . . . . . . . . . . . . . . .65
System board locations . . . . . . . . . . . . . . . . . . . . .65
Level 2 diagnostic and system board LEDs . . . . . . . . . . . . .68
Memory board locations . . . . . . . . . . . . . . . . . . . .70
Remote Supervisor Adapter locations . . . . . . . . . . . . . . .71
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .71
System reliability considerations . . . . . . . . . . . . . . . . .71
Working inside the server with the power on . . . . . . . . . . . . .72
Internal component locations . . . . . . . . . . . . . . . . . . . .72
Removing the server top cover and bezel . . . . . . . . . . . . . .72
Working with adapters . . . . . . . . . . . . . . . . . . . . .73
Internal drive installation . . . . . . . . . . . . . . . . . . . .79
Memory modules . . . . . . . . . . . . . . . . . . . . . . .84
Microprocessor installation . . . . . . . . . . . . . . . . . . .86
VRM replacement . . . . . . . . . . . . . . . . . . . . . . .89
Hot-swap power supply installation . . . . . . . . . . . . . . . .90
Hot-swap fan replacement . . . . . . . . . . . . . . . . . . . .92
Installing the serial cable . . . . . . . . . . . . . . . . . . . .93
Locking PCI slot 6 . . . . . . . . . . . . . . . . . . . . . . .94
Enabling the serial port . . . . . . . . . . . . . . . . . . . . .95
Completing the installation . . . . . . . . . . . . . . . . . . . .95
Connecting external options . . . . . . . . . . . . . . . . . . . .97
Input/output ports . . . . . . . . . . . . . . . . . . . . . . .97
Cabling the server . . . . . . . . . . . . . . . . . . . . . . 103
FRU information (service only) . . . . . . . . . . . . . . . . . . 105
Hot-swap drive backplane . . . . . . . . . . . . . . . . . . . . 105
Light path diagnostic card . . . . . . . . . . . . . . . . . . . . 106
Operator panel card . . . . . . . . . . . . . . . . . . . . . . 108
PCI adapter switch card . . . . . . . . . . . . . . . . . . . . . 109
Power supply backplane . . . . . . . . . . . . . . . . . . . . .110
System board/shuttle . . . . . . . . . . . . . . . . . . . . . .110
Replacing the serial port cable . . . . . . . . . . . . . . . . . . .113
Symptom-to-FRU index . . . . . . . . . . . . . . . . . . . . .115
vi Hardware Maintenance Manual: xSeries 360 Type 8686

Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .115
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . .117
Level 2 light path LED errors . . . . . . . . . . . . . . . . . . .118
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . 120
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 127
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . 131
SMI Handler messages . . . . . . . . . . . . . . . . . . . . . 132
Power supply LED errors . . . . . . . . . . . . . . . . . . . . . 133
POST error codes . . . . . . . . . . . . . . . . . . . . . . . 134
ServeRAID . . . . . . . . . . . . . . . . . . . . . . . . . . 139
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . 139
Temperature error messages . . . . . . . . . . . . . . . . . . . 139
Fan error messages . . . . . . . . . . . . . . . . . . . . . . 140
Power error messages . . . . . . . . . . . . . . . . . . . . . 140
System shutdown . . . . . . . . . . . . . . . . . . . . . . . 141
Voltage related system shutdown . . . . . . . . . . . . . . . . . 141
Temperature related system shutdown . . . . . . . . . . . . . . . 141
DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . 141
Processor checkout . . . . . . . . . . . . . . . . . . . . . . . 142
I2C bus fault messages . . . . . . . . . . . . . . . . . . . . . 142
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 143
Related service information . . . . . . . . . . . . . . . . . . . 145
Safety information . . . . . . . . . . . . . . . . . . . . . . . 145
General safety . . . . . . . . . . . . . . . . . . . . . . . 145
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 146
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 147
Handling static-sensitive devices . . . . . . . . . . . . . . . . . 148
Grounding requirements . . . . . . . . . . . . . . . . . . . . 148
Safety notices (multilingual translations) . . . . . . . . . . . . . . 149
Problem determination tips . . . . . . . . . . . . . . . . . . . . 178
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
System . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Contents vii

viii Hardware Maintenance Manual: xSeries 360 Type 8686