IBM 7378 User manual

IBM System x3400 M3 Types 7378 and 7379
Problem Determination and Service Guide


IBM System x3400 M3 Types 7378 and 7379
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 327,
and the IBM Safety Information, Environmental Notices and User Guide documents on the IBM Documentation CD, and the
Warranty Information document that comes with the server.
Thirteenth Edition (June 2014)
© Copyright IBM Corporation 2014.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............ix
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and connectors ................9
Rear view ..........................11
Power-supply LEDs ......................12
Internal LEDs, connectors, and jumpers................15
System board internal connectors .................15
System board switches and jumpers ................17
System board LEDs ......................19
System board external connectors.................20
Hard disk drive backplane connectors ...............20
Chapter 3. Diagnostics .....................23
Diagnostic tools ........................23
Event logs ..........................23
Viewing event logs through the Setup utility .............24
Viewing event logs without restarting the server ............24
POST error codes........................26
System-event log ........................37
Integrated management module error messages ............37
Checkout procedure .......................73
About the checkout procedure ..................73
Performing the checkout procedure ................74
Troubleshooting tables ......................75
DVD drive problems ......................75
General problems .......................76
Hard disk drive problems ....................76
Hypervisor problems ......................77
Intermittent problems......................78
Keyboard, mouse, or pointing-device problems ............78
Memory problems .......................80
Microprocessor problems ....................82
Monitor problems .......................83
Optional-device problems ....................85
Power problems .......................86
Serial port problems ......................87
ServerGuide problems .....................88
Software problems ......................89
Universal Serial Bus (USB) port problems ..............89
Light path diagnostics ......................90
Power-supply LEDs ......................96
© Copyright IBM Corp. 2014 iii

Diagnostic programs, messages, and error codes ............97
Running the diagnostic programs .................97
Diagnostic text messages ....................97
Viewing the test log ......................98
Diagnostic messages .....................98
Recovering the server firmware ..................134
Automated boot recovery (ABR) ..................136
Nx boot failure ........................136
Solving power problems .....................137
Solving Ethernet controller problems ................137
Solving undetermined problems ..................138
Problem determination tips ....................139
Chapter 4. Parts listing, System x3400 M3 Types 7378 and 7379 .....141
Replaceable server components ..................142
Power cords .........................145
Chapter 5. Removing and replacing server components ........149
Installation guidelines ......................149
System reliability guidelines...................150
Working inside the server with the power on ............150
Handling static-sensitive devices .................151
Returning a device or component ................151
Opening the bezel media door...................151
Closing the bezel media door ...................154
Opening the power-supply cage ..................154
Closing the power-supply cage ..................156
Removing a ServeRAID adapter battery ...............157
Installing a ServeRAID adapter battery................158
Removing the battery ......................160
Installing the battery ......................162
Internal cable routing and connectors ................164
Tape drive cable connection ..................164
DVD drive cable connection...................167
Operator information panel cable connection ............168
Hard disk drive cable connection .................170
Removing and replacing Tier 1 CRUs ................181
Removing the left-side cover ..................181
Installing the left-side cover ...................181
Removing and installing drives .................183
Removing a 2.5-inch hot-swap hard disk drive ............186
Installing a 2.5-inch hot-swap hard disk drive ............188
Removing a 3.5-inch hot-swap hard disk drive ............190
Installing a 3.5-inch hot-swap hard disk drive ............192
Removing a simple-swap hard disk drive ..............194
Installing a simple-swap hard disk drive ..............196
Removing a hot-swap fan ...................197
Installing a hot-swap fan ....................197
Removing a DVD drive ....................199
Installing a DVD drive .....................203
Removing the air baffle ....................212
Installing the air baffle .....................213
Removing an adapter .....................214
Installing an adapter .....................215
Removing the rear adapter-retention bracket ............218
Installing the rear adapter-retention bracket .............219
iv IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Removing and replacing Tier 2 CRUs ................220
Removing the operator information panel assembly ..........220
Installing the operator information panel assembly ..........222
Removing a voltage regulator module ...............223
Installing a voltage regulator module ...............224
Installing memory ......................226
Removing a USB embedded hypervisor flash device .........234
Installing a USB embedded hypervisor flash device ..........236
Removing an optional ServeRAID adapter advanced feature key .....236
Installing an optional ServeRAID adapter advanced feature key .....238
Removing the bezel .....................239
Installing the bezel ......................242
Removing the fan cage assembly ................243
Installing the fan cage assembly .................244
Removing an optional tape drive .................246
Installing an optional tape drive .................248
Removing the USB cable and light path diagnostics assembly ......250
Installing the USB cable and light path diagnostics assembly ......252
Removing a 2.5-inch disk drive backplane .............254
Installing a 2.5-inch disk drive backplane ..............256
Removing the 3.5-inch hot-swap hard disk drive backplane .......257
Installing the 3.5-inch hard disk drive backplane ...........259
Removing the simple-swap backplate ...............261
Installing the simple-swap backplate ...............263
Removing the 2.5-inch disk drive cage...............265
Installing the 2.5-inch disk drive cage ...............267
Removing and replacing FRUs ..................268
Removing the upper 3.5-inch disk drive cage ............268
Installing the upper 3.5-inch disk drive cage .............270
Turning the stabilizing feet ...................272
Removing a hot-swap power supply................273
Installing a hot-swap power supply ................274
Removing the power-supply cage ................276
Installing the power-supply cage .................278
Removing an extender card...................281
Installing an extender card ...................283
Removing a microprocessor and heat sink .............284
Installing a microprocessor and heat sink..............286
Removing a heat-sink retention module ..............292
Installing a heat-sink retention module ...............293
Removing a microprocessor retention module ............294
Installing a microprocessor retention module ............295
Removing the system board ..................296
Installing the system board ...................298
Chapter 6. Configuration information and instructions ........301
Updating the firmware ......................302
Using the Setup utility ......................303
Starting the Setup utility ....................303
Setup utility menu choices ...................303
Passwords .........................306
Using the Boot Selection Menu program ...............308
Starting the backup server firmware.................308
Using the ServerGuide Setup and Installation CD............308
ServerGuide features .....................309
Setup and configuration overview ................309
Contents v

Typical operating-system installation ...............310
Installing your operating system without using ServerGuide .......310
Changing the Power Policy option to the default settings after loading UEFI
defaults ..........................310
Using the integrated management module ..............311
Using the embedded hypervisor ..................312
Using the remote presence capability and blue-screen capture .......313
Enabling the remote presence feature ...............313
Obtaining the IP address for the Web interface access .........314
Logging on to the Web interface .................314
Enabling the Broadcom Gigabit Ethernet Utility.............315
Configuring the Gigabit Ethernet controller ..............315
Using the LSI Configuration Utility .................315
Starting the LSI Configuration Utility program ............316
Formatting a hard disk drive ..................317
Creating a RAID array of hard disk drives .............317
IBM Advanced Settings Utility ...................317
Updating IBM Systems Director ..................318
Updating the Universal Unique Identifier (UUID) ............319
Updating the DMI/SMBIOS data ..................321
Appendix A. Getting help and technical assistance ..........325
Before you call ........................325
Using the documentation.....................325
Getting help and information from the World Wide Web .........325
Software service and support ...................326
Hardware service and support ...................326
IBM Taiwan product service....................326
Appendix B. Notices ......................327
Trademarks..........................327
Important notes ........................328
Particulate contamination.....................329
Documentation format ......................329
Telecommunication regulatory statement ...............330
Electronic emission notices ....................330
Federal Communications Commission (FCC) statement ........330
Industry Canada Class A emission compliance statement ........330
Avis de conformité à la réglementation d'Industrie Canada .......330
Australia and New Zealand Class A statement ............330
European Union EMC Directive conformance statement ........331
Germany Class A statement ..................331
VCCI Class A statement ....................332
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................332
Korean Class A warning statement ................332
Russia Electromagnetic Interference (EMI) Class A statement ......333
People's Republic of China Class A electronic emission statement ....333
Taiwan Class A compliance statement ...............333
Index ............................335
vi IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2014 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 145.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
viii IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled "Statement 1," translations for that
caution statement are in the Safety Information document under "Statement 1."
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
Attention: Use No. 26 AWG or larger UL-listed or CSA certified
telecommunication line cord.
xIBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xiv IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Safety xv

Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
Statement 15:
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
Attention: This server is suitable for use on an IT power distribution system
whose maximum phase-to-phase voltage is 240 V under any distribution fault
condition.
xvi IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this Problem Determination and Service Guide and
on the IBM Web site. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
vIBM System x Server Firmware (server firmware)
vDevice drivers
vFirmware
vHardware components
vSoftware
If possible, return the server to the condition it was in before the problem
occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
a. Document error codes and system board LEDs.
vSystem error codes: See “Viewing the test log” on page 98 for
information about error codes.
vSoftware or operating-system error codes: See the documentation for
the software or operating system for information about a specific error
code. See the manufacturer's Web site for documentation.
vLight path diagnostics LEDs: See “Light path diagnostics” on page 90
for information about light path diagnostics LEDs that are lit.
vSystem board LEDs: See “System board LEDs” on page 19 for
information about system board LEDs that are lit.
“Light path diagnostics” on page 90
b. Collect system data.
Run Dynamic System Analysis (DSA) to collect information about the
hardware, firmware, software, and operating system. Have this information
available when you contact IBM or an approved warranty service provider.
For instructions for running the DSA program, see “Running the diagnostic
programs” on page 97.
If you have to download the latest version of DSA , go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the
following steps.
© Copyright IBM Corp. 2014 1

Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click System x.
3) Under Popular links, click Software and device drivers.
4) Under Related downloads, click Dynamic System Analysis (DSA).
For information about DSA command-line options, go to
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/
com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following
steps:
1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
2) In the navigation pane, click IBM System x and BladeCenter Tools
Center.
3) Click Tools reference > Error reporting and analysis tools > IBM
Dynamic System Analysis.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they
are most likely to solve your problem. Follow these procedures in the order in
which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by IBM System x Server Firmware (server firmware), system
firmware, device firmware, or device drivers that are not at the latest levels.
Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you
update the code.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for your server, go
tohttp://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-4JT or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click System x.
c) Under Popular links, click Software and device drivers.
d) Click System x3400 M3 to display the list of downloadable files for
the server.
You can install code updates that are packaged as an UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System
Pack contains an integration-tested bundle of online firmware and
device-driver updates for your server. Use UpdateXpress System Pack
Installer to acquire and apply UpdateXpress System Packs and
individual firmware and device-driver updates. For additional information
and to download the UpdateXpress System Pack Installer, go to the
2IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide