IBM 8645 - Eserver xSeries 220 Owner's manual

Hardware Maintenance Manual
xSeries 220 Type 8645


Hardware Maintenance Manual
xSeries 220 Type 8645


Note:
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page 157.
Second Edition (February, November 2001)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not
apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not
offer the products, services, or features discussed in this document in other countries, and the information is subject
to change without notice. Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing
representative.
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the
xSeries 220.
Important: This manual is intended for trained servicers who are familiar with
IBM PC Server products.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
© Copyright IBM Corp. 2000 iii

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online support
Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device
Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
IBM online addresses
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.pc.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Hardware Maintenance Manual: xSeries 220 Type 8645

Contents
About this manual ..........iii
Important safety information ........iii
Online support .............iv
IBM online addresses ...........iv
General checkout ..........1
General information .........3
Features and specifications..........4
Serverfeatures..............5
Reliability, availability, and serviceability .....6
Servercontrolsandindicators ........7
Starting the server ...........8
Turning off the server ..........9
Diagnostics.............11
Diagnostic tools overview .........11
POST ................11
POST beep codes ...........12
POST error messages ..........12
POST error log ............12
Small computer system interface messages ....12
Diagnostic programs and error messages ....13
Textmessages ............14
Starting the diagnostic programs ......14
Viewing the test log ..........15
Diagnostic error messages ........15
Power checkout .............16
Recovering BIOS ............16
Identifying problems using status LEDs .....17
Front panel and system board LEDs .....18
Diagnostic LEDs............18
Replacing the battery ...........19
Temperature checkout ...........20
Diagnosing errors ............21
Troubleshooting the Ethernet controller ....21
Ethernet controller messages........23
Configuring the server ........29
Using the Configuration/Setup Utility program . . 29
Starting the Configuration/Setup Utility program 29
Choices available from the Configuration/Setup
mainmenu.............30
Usingpasswords...........33
Using the SCSISelect utility program ......35
Starting the SCSISelect utility program ....35
Choices available from the SCSISelect menu . . 36
Using the Preeboot eXecution Environment boot
agent utility program ...........37
Starting the PXE boot agent utility program . . 37
Choices available from the PXE boot agent menu 37
Tower-to-rack conversion.......39
Installing options ..........51
Major components of the xSeries 220 server . . . 52
System board..............53
System board options connectors ......53
System board internal cable connectors ....53
System board external port connectors ....55
System board jumpers and switches .....55
Before you begin ............56
System reliability considerations .......56
Rotating the stabilizing feet .........56
Removing the side cover ..........57
Removingthebezel ...........58
Removing the support bracket assembly.....59
Working with adapters ..........60
Adapter considerations .........61
Installing an adapter ..........62
Installing internal drives ..........64
Internal drive bays ...........64
Preinstallation steps (all bays) .......66
Installing a drive in bay 1, 2, 3, or 4 .....66
Installing a non-hot-swap hard disk drive in bay
5,6,or7..............68
Installing a hot-swap hard disk drive in bay 5, 6,
or7................69
Installing memory modules .........72
Installing and removing a microprocessor ....73
Installing a microprocessor ........74
Removing a microprocessor ........78
Installing the bezel ............79
Installing the cover ............79
Connecting external options .........80
I/O connector locations ..........81
Input/Output ports ...........81
Parallel port .............82
Serial ports .............83
Universal Serial Bus ports ........84
Keyboard port ............85
Auxiliary-device (pointing device) port ....86
Videoport..............86
SCSI port ..............87
Ethernetport.............89
FRU information (service only) ....95
Buttonkit...............95
Hot-swap hard disk drive cage ........96
Hot-swap backplane ...........96
Power supply .............97
Rearfan...............98
System board..............99
CD-ROMdrive.............100
Floppy disk drive ............100
Bezel release latch ............101
Top/sidecover.............102
Handle assembly ............103
Adapter retainer ............103
© Copyright IBM Corp. 2000 v

Symptom-to-FRU index .......105
Beepsymptoms ............105
Nobeepsymptoms...........108
Diagnostic error codes ..........108
Errorsymptoms............111
POST error codes ............112
Processor board LEDs ..........117
ServeRAID..............117
Undetermined problems ..........117
Parts listing Type 8645 - Models 21X,
22X, 2AX, 31X, 32X, 3AX, 41X, 42X,
4AX, 51X, 52X, 5AX .........119
System ...............120
Keyboards ..............121
Powercords..............122
Related service information .....123
Safety information............123
General safety ............123
Electrical safety............124
Safety inspection guide .........125
Handling electrostatic discharge-sensitive
devices ..............126
Grounding requirements ........127
Safety notices (multi-lingual translations) . . . 127
Send us your comments! .........156
Problem determination tips.........157
Notices ...............157
Trademarks..............158
vi Hardware Maintenance Manual: xSeries 220 Type 8645

General checkout
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of the server: The system board, Ethernet controller, video controller,
RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives,
and parallel port. You can also use them to test some external devices. See
“Diagnostic programs and error messages”on page 13.
Also, if you cannot determine whether a problem is caused by the hardware or by
the software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing the same external storage device(s)). Prior to running diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
vThe customer identifies the system as part of a cluster.
vOne or more external storage units are attached to the system and at least one of
the attached storage units is additionally attached to another system or
unidentifiable source.
vOne or more systems are located near the failing system.
If the failing system is suspected to be part of a shared DASD cluster, all
diagnostic tests can be run except diagnostic tests which test the storage unit
(DASD residing in the storage unit) or the storage adapter attached to the storage
unit.
Notes:
1. For systems that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, as this could enable the
DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code displayed.
3. If the computer hangs with a POST error, go to the “Symptom-to-FRU index”
on page 105.
4. If the computer hangs and no error is displayed, go to “Undetermined
problems”on page 117.
5. Power supply problems, see “Power checkout”on page 16 and
“Symptom-to-FRU index”on page 105.
6. Safety information, see “Safety information”on page 123.
7. For intermittent problems, check the error log; see “POST error messages”on
page 12.
© Copyright IBM Corp. 2000 1

1. IS THE SYSTEM PART OF A CLUSTER?
YES. Schedule maintenance with the customer. Shut down all systems related to
the cluster. Run storage test.
NO. Go to step 2.
2. IF THE SYSTEM IS NOT PART OF A CLUSTER:
vPower-off the computer and all external devices.
vCheck all cables and power cords.
vSet all display controls to the middle position.
vPower-on all external devices.
vPower-on the computer.
vRecord any POST error messages displayed on the screen. If an error is
displayed, look up the first error in the “POST error codes”on page 112.
vCheck the diagnostic LED panel system error LED; if on, see “Front panel
and system board LEDs”on page 18.
vCheck the System Error Log. If an error was recorded by the system, see
“Symptom-to-FRU index”on page 105.
vStart the Diagnostic Programs. See “Diagnostic programs and error
messages”on page 13.
vCheck for the following responses:
a. One beep.
b. Readable instructions or the Main Menu.
3. DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
NO. Find the failure symptom in “Symptom-to-FRU index”on page 105.
YES. Run the Diagnostic programs. If necessary, refer to “Diagnostic programs and
error messages”on page 13.
If you receive an error, go to“Symptom-to-FRU index”on page 105.
If the diagnostics completed successfully and you still suspect a problem, see
“Undetermined problems”on page 117.
2Hardware Maintenance Manual: xSeries 220 Type 8645

General information
Features and specifications..........4
Serverfeatures..............5
Reliability, availability, and serviceability .....6
Servercontrolsandindicators ........7
Starting the server ...........8
Turningofftheserver..........9
The IBM
®
xSeries 220
®
delivers great value for entry server applications.
It is ideally suited for networking environments that require superior
microprocessor performance, efficient memory management, flexibility, and large
amounts of reliable data storage.
The IBM xSeries 220 server comes with a three-year limited warranty and IBM
Server Start Up Support. If you have access to the World Wide Web, you can
obtain up-to-date information about the server model and other IBM server
products at the following World Wide Web address:
http://www.ibm.com/eserver/xseries/
Key lock
Cover-release
latch
© Copyright IBM Corp. 2000 3

Features and specifications
This section provides a summary of the features and specifications of the xSeries
220 server.
Microprocessor:
vIntel
®
Pentium
®
III microprocessor with MMX
™
technology and SIMD
extensions
v256 KB* ECC, level-2 cache (min.)
v133 MHz front-side bus (FSB)
vSupport for up to two microprocessors
Memory:
vStandard: 128 MB
1
*
vMaximum: 4 GB*
vType: 133 MHz, ECC, SDRAM, registered DIMMs
vSlots: 4 dual in-line
Drives standard:
vDiskette: 1.44 MB
vCD-ROM: 48X IDE
vSupports hot-swap SCSI hard disk drives (some models)
Expansion bays:
vTwo 5.25-in. bays (one CD-ROM drive installed)
vTwo 3.5-in. bays (one diskette drive installed)
vThree 3.5-in. slim bays available in drive cage (some models have a hard disk
drive installed)
PCI expansion slots:
vThree 33 MHz/64-bit
vTwo 33 MHz/32-bit
Power supply:
One 330 watt autosensing (115-230 V ac)
Video:
vS3 video controller (integrated on system board)
vCompatible with SVGA and VGA
v8 MB SDRAM video memory
Size
vHeight: 470 mm (18.5 in.)
vDepth: 508 mm (20 in.)
vWidth: 165 mm (6.5 in.)
vWeight: approximately 19.5 Kg (43 lb.) when fully configured or 15.9 Kg (35 lb.)
minimum
Integrated functions:
vUltra160 SCSI low voltage differential (LVD) controller
vOne 10BASE-T/100BASE-TX Intel Ethernet controller on the system board
vTwo serial ports
1. KB equals approximately 1000 bytes. MB equals approximately 1000000 bytes. GB equals approximately 1000000000 bytes.
4Hardware Maintenance Manual: xSeries 220 Type 8645

vParallel port
vTwo Universal Serial Bus (USB) ports
vKeyboard port
vMouse port
vIDE controller port
vVideo port
Acoustical noise emissions:
vSound power, idling: 5.9 bel maximum
vSound power, operating: 6.1 bel maximum
Environment:
vAir temperature:
–Server on: 10║to 35║C (50.0║to 95.0║F). Altitude: 0 to 914 m (2998.7 ft)
–Server on: 10║to 32║C (50.0║to 89.6║F). Altitude: 914 m (2998.7 ft) to 2133 m
(6998.0 ft)
–Server off: 10║to 43║C (50.0║to 109.4║F). Maximum altitude: 2133 m (6998.0
ft)
vHumidity:
–Server on: 8% to 80%
–Server off: 8% to 80%
Heat output:
Approximate heat output in British thermal units (Btu) per hour
vMinimum configuration: 341 Btu (100 watts)
vMaximum configuration: 1604 Btu (470 watts)
Electrical input:
vSine-wave input (50-60 Hz) required
vInput voltage low range:
–Minimum: 100 V ac
–Maximum: 127 V ac
vInput voltage high range:
–Minimum: 200 V ac
–Maximum: 240 V ac
vInput kilovolt-amperes (kVA), approximately:
–Minimum: 0.08 kVA
–Maximum: 0.52 kVA
Server features
The design of the server takes advantage of advancements in symmetric
multiprocessing (SMP), data storage, and memory management. The server
combines:
vImpressive performance using an innovative approach to SMP
The server supports up to two Pentium III microprocessors. The server comes
with one microprocessor installed; you can install an additional microprocessor
to enhance performance and provide SMP capability.
vLarge system memory
The memory bus in the server supports up to 4 GB of system memory. The
memory controller provides error correcting code (ECC) support for up to four
General information 5

industry-standard PC133, 3.3 V, 168-pin, 8-byte, registered, synchronous-
dynamic-random access memory (SDRAM) dual inline memory modules
(DIMMs).
vSystem-management capabilities
System-management software is included with the server to manage the
functions of the server locally and remotely. Refer to the documentation that
comes with the system-management software for more information.
vIntegrated network environment support
The server comes with an Ethernet controller on the system board. This Ethernet
controller has an interface for connecting to 10-Mbps or 100-Mbps networks. The
server automatically selects between 10BASE-T and 100BASE-TX environments.
The controller provides full-duplex (FDX) capability, which allows simultaneous
transmission and reception of data on the Ethernet local area network (LAN).
vIBM ServerGuide
™
CDs
The ServerGuide CDs that are included with the server provide programs to
help you set up the server and install the network operating system (NOS). The
ServerGuide program detects the hardware options that are installed, and
provides the correct configuration programs and device drivers. In addition, the
ServerGuide CDs include a variety of application programs for the server.
Reliability, availability, and serviceability
Three of the most important considerations in server design are reliability,
availability, and serviceability (RAS). The RAS factors help to ensure the integrity
of the data that is stored on the server, the availability of the server when it is
needed; and the ease with which problems can be diagnosed and repaired.
The following is an abbreviated list of the RAS features that e server supports:
vAutomatic restart after a power failure
vCyclic redundancy check (CRC) checking on the small computer system interface
(SCSI) buses
vDiagnostic light-emitting diodes (LEDs)
vError checking and correcting (ECC) memory
vError codes and messages
vMenu-driven setup, system configuration, redundant array of independent disks
(RAID) configuration (optional), and diagnostic programs
vOptional system-management adapter subsystem to provide control for remote
system management
vOptional Wake on LAN
®
(WOL) function through network-interface card (NIC
adapter)
vPower and temperature monitoring
vPower-on self-test (POST)
vProcessor serial number access
vSystem error logging (POST)
vUpgradeable basic input/output system (BIOS) and diagnostics
vVital product data (VPD) on memory, system board, and hot-swap drive
backplane
6Hardware Maintenance Manual: xSeries 220 Type 8645

Server controls and indicators
This section identifies the controls and indicators on the front of the server.
CD-ROM
eject button
CD-ROM drive
activity light
Diskette-eject
button
SCSI
activity light
Power-on
light
Power-control
button
System error
light
Diskette drive
activity light
Ethernet speed 100 Mbps
Ethernet transmit/receive activity
Cover-release latch
Key lock
CD-ROM eject button: Press this button to release a CD from the drive.
CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM
drive is in use.
Diskette-eject button: Press this button to release a diskette from the drive.
Diskette-drive activity light: When this light is on, it indicates that the diskette
drive is in use.
SCSI activity light: When this green light is flashing, the controller is accessing a
SCSI device, for example, a hard disk drive.
Note: Hot-swap hard disk drives also have an activity light. This light is also
known as the SCSI hard disk drive activity light.
If the server has a ServeRAID
™
controller installed and this light flashes slowly
(one flash per second), the drive is being rebuilt. When the light flashes rapidly
(three flashes per second), the controller is identifying the drive.
Power-on light: When this green light is on, system power is present in the server.
Power-control button: Press this button to manually turn the server on or off.
General information 7

System error light: When this amber light is on, it indicates that a system error has
occurred. An amber error light on the interior of the server, adjacent to the faulty
component, will also be on to further isolate the error. (For more information, see
“Diagnostics”on page 11.)
Cover-release latch: Slide this lever to release the cover.
Key lock
Cover-release
latch
Starting the server
After you plug the power cord of your server into the power supply and an
electrical outlet, the server can start in any of the following ways:
vYou can press the power-control button on the front of the server to start the
server.
Notes:
1. You can install a circular disk over the power-control button to prevent
accidental manual power-off. This disk, known as the power-control button
shield, comes with your server.
2. After you plug the power cord of your server into an electrical outlet, wait
approximately 20 seconds before pressing the power-control button. During
this time, the system is initializing; therefore, the power-control button does
not respond.
vIf the server is turned on and a power failure occurs, the server will start
automatically when power is restored.
vThe Wake on LAN feature will turn on the server at the set time (when a Magic
Packet is received), provided that all of the following conditions are met:
8Hardware Maintenance Manual: xSeries 220 Type 8645

–AC power is present.
–The server is either off or shut down from an Advanced Configuration and
Power Interface (ACPI) operating system.
–The Wake on LAN feature is enabled in the Configuration/Setup Utility
program.
–A supported Wake on LAN adapter is installed in PCI slot 1 and is connected
to the system board with the 3-pin auxiliary power connector.
Notes:
1. See “Choices available from the Configuration/Setup main menu”on page 30
for a description of the Configuration/Setup Utility program.
2. See “System board options connectors”on page 53 for connector locations.
3. For additional information on the Wake on LAN function, adapters, and
cables, refer to the documentation that comes with the adapters.
4. See “Ethernet port”on page 89 for information on Ethernet controllers and
adapters, and Wake on LAN PCI adapters.
vIf the optional system-management adapter is installed in your server, the
system-management adapter can turn on the server.
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have more
than one power cord. To remove all electrical current from the device, ensure that all
power cords are disconnected from the power source.
Turning off the server
You can turn off the server in any of the following ways:
vYou can press the power-control button on the top of the server. This starts an
orderly shutdown of the operating system, if this feature is supported by your
operating system.
Note: After turning off the server, wait at least five seconds before you press the
power-control button to turn on the server again.
vYou might need to press and hold the power-control button for more than four
seconds to cause an immediate shutdown of the server and to force the power
off. You can use this feature if the operating system stops functioning.
vYou can disconnect the server power cords from the electrical outlets to shut off
all power to the server.
Note: After disconnecting the power cords, wait approximately 15 seconds for
your system to stop running. Watch for the power-on light to stop
blinking.
General information 9

10 Hardware Maintenance Manual: xSeries 220 Type 8645

Diagnostics
Diagnostic tools overview .........11
POST ................11
POST beep codes ...........12
POST error messages ..........12
POST error log ............12
Small computer system interface messages ....12
Diagnostic programs and error messages ....13
Textmessages ............14
Starting the diagnostic programs ......14
Viewing the test log ..........15
Diagnostic error messages ........15
Power checkout .............16
Recovering BIOS ............16
Identifying problems using status LEDs .....17
Front panel and system board LEDs .....18
Diagnostic LEDs............18
Replacing the battery ...........19
Temperature checkout ...........20
Diagnosing errors ............21
TroubleshootingtheEthernetcontroller....21
Network connection problems ......21
Ethernet controller troubleshooting chart . . 21
Ethernet controller messages........23
Novell NetWare or IntraNetWare server ODI
driverteamingmessages........23
NDIS 4.0 (Windows NT) driver messages . . 24
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with the server.
If you cannot locate and correct the problem using the information in this section,
refer to “Symptom-to-FRU index”on page 105 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
vPOST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST”for more
information.
vDiagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of the server. See “Diagnostic programs and error
messages”on page 13 for more information.
vError symptoms
These charts list problem symptoms, along with suggested steps to correct the
problems. See “Diagnosing errors”on page 21 for more information.
vDiagnostic LEDs
The server has light-emitting diodes (LEDs) to help you identify problems with
server components. These LEDs are part of the diagnostics that are built into the
server. See “Diagnostic LEDs”on page 18 for more information.
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test or POST.
If POST finishes without detecting any problems, a single beep sounds and the
first screen of the operating system or application program appears.
© Copyright IBM Corp. 2000 11

If POST detects a problem, more than one beep sounds and an error message
appears on the screen. See “POST beep codes”and “POST error messages”for
more information.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of the
first error message, the other error messages usually will not occur the next
time you run the test.
POST beep codes
POST generates beep codes to indicate successful completion or the detection of a
problem.
vOne beep indicates the successful completion of POST.
vMore than one beep indicates that POST detected a problem. For more
information, see “Beep symptoms”on page 105.
POST error messages
POST error messages occur during startup when POST finds a problem with the
hardware or detects a change in the hardware configuration. For a list of POST
errors, see “POST error codes”on page 112.
POST error log
The POST error log contains the three most recent error codes and messages that
the system generated during POST.
To view the contents of the error logs, start the Configuration/Setup Utility
program (see “Starting the Configuration/Setup Utility program”on page 29); then,
select Error Logs from the main menu.
Small computer system interface messages
The following table lists actions to take if you receive a SCSI error message.
Note: If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
12 Hardware Maintenance Manual: xSeries 220 Type 8645