IBM 326m - eServer - 7969 Owner's manual

326m Ty pe 7969
Hardware Maintenance Manual and
Troubleshooting Guide


326m Ty pe 7969
Hardware Maintenance Manual and
Troubleshooting Guide


Before using this information and the product it supports, read Appendix C, “Notices,” on page 149.
The most recent version of this document is available at http://www.ibm.com/pc/support/.
Second Edition (February 2005)
©Copyright International Business Machines Corporation 2002, 2003. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
326m Type 7969 server.
Important: This manual is intended for trained servicers who are familiar with IBM
Eserver
® products. Before servicing an IBM product, be sure to
review “Safety information” on page 107.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/support/.
©Copyright IBM Corp. 2002, 2003 iii

iv 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. General information...................1
Related documentation ......................2
Notices and statements used in this book ...............3
Features and specifications.....................3
Server controls, LEDs, and power ..................5
Front view ..........................5
Rear view ..........................7
Server power features......................8
Turning on the server .....................8
Turning off the server .....................9
Chapter 2. Configuration.....................11
Using the Configuration/Setup Utility program..............11
Starting the Configuration/Setup Utility program ............11
Using the RAID configuration programs ................12
Configuring the Gigabit Ethernet controllers ..............12
Using the LSI Logic Configuration Utility program ............13
Starting the LSI Logic Configuration Utility program ..........13
Formatting aSCSI hard disk drive .................13
Using the baseboard management controller firmware update program ....14
Configuring the baseboard management controller LAN connection .....15
Chapter 3. Diagnostics .....................17
General checkout ........................17
Checkout procedure ......................18
Diagnostic tools overview .....................19
Power-on self-test ........................19
POST beep codes ......................19
POST error messages .....................20
Diagnostic programs and error messages ...............20
Text messages ........................21
Downloading the diagnostics program ...............21
Starting the diagnostic programs and viewing the test log ........22
Using the diagnostics CD ...................22
Using the diagnostic diskette ..................22
Diagnostic error message tables .................23
Error charts ..........................23
Small computer system interface (SCSI) messages (some models) .....23
Error LEDs ..........................24
Updating the BIOS code .....................24
Recovering from aPOST/BIOS update failure .............25
Resetting passwords.......................26
Updating the BIOS code .....................27
Power checkout ........................28
Chapter 4. Installing options ...................29
Installation guidelines ......................29
System reliability guidelines ...................30
Handling static-sensitive devices .................30
©Copyright IBM Corp. 2002, 2003 v

Major components of the 326m Type 7969 server ............31
Removing the cover and bezel ...................32
Installing an adapter .......................33
Installing ahard disk drive.....................39
Installing ahot-swap hard disk drive ................40
Installing anon-hot-swap hard disk drive ..............41
Installing amemory module ....................42
Installing an additional microprocessor ................44
Replacing the battery ......................48
Replacing afan assembly .....................50
Completing the installation.....................53
Connecting the cables .....................53
Updating the server configuration .................54
Chapter 5. I/O connectors ....................57
Ethernet (RJ-45) connectors ....................58
Serial connector ........................58
Universal Serial Bus connectors ..................58
Video connector ........................58
Chapter 6. Service replaceable units ................59
Removing amicroprocessor ....................60
Thermal grease.........................61
Power supply .........................62
Operator information card .....................64
CD-ROM drive .........................65
SCSI backplane ........................66
Riser card...........................67
Baseboard management controller..................68
System board .........................70
System-board internal connectors .................70
System-board external connectors.................71
System-board LEDs ......................72
System-board option connectors .................73
System-board switches and jumpers ................74
Removing the system board ...................75
Chapter 7. Symptom-to-FRU index .................77
Beep symptoms ........................78
No-beep symptoms .......................79
Diagnostic error codes ......................80
SMI handler messages ......................83
Error symptoms ........................84
POST error codes........................90
Service processor error codes ...................93
ServeRAID error codes ......................93
POST (ISPR) error procedures ...................94
SCSI error codes ........................96
Undetermined problems .....................97
Problem determination tips ....................98
Chapter 8. Parts listing, Type 7969 .................99
System ........................... 100
Power cord CRUs ....................... 102
Appendix A. Getting help and technical assistance .......... 105
vi 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide

Before you call ........................ 105
Using the documentation..................... 105
Getting help and information from the World Wide Web ......... 105
Software service and support ................... 106
Hardware service and support ................... 106
Appendix B. Related service information .............. 107
Safety information ....................... 107
General safety ....................... 107
Electrical safety ....................... 108
Safety inspection guide .................... 109
Handling electrostatic discharge-sensitive devices ..........110
Grounding requirements ....................110
Safety notices (multilingual translations) ..............110
Appendix C. Notices ...................... 149
Edition notice ......................... 149
Trademarks.......................... 150
Important notes ........................ 150
Product recycling and disposal .................. 151
Battery return program ..................... 151
Electronic emission notices .................... 152
Federal Communications Commission (FCC) statement ........ 152
Industry Canada Class Aemission compliance statement ........ 152
Australia and New Zealand Class Astatement ............ 152
United Kingdom telecommunications safety requirement ........ 152
European Union EMC Directive conformance statement ........ 153
Taiwanese Class Awarning statement ............... 153
Chinese Class Awarning statement ................ 153
Japanese Voluntary Control Council for Interference (VCCI) statement 153
Index ............................ 155
Contents vii

viii 326m Type 7969: Hardware Maintenance Manual and Troubleshooting Guide