IBM 8670M1X User manual

xSeries 345 Ty pe 8670
Hardware Maintenance Manual and
Troubleshooting Guide


xSeries 345 Ty pe 8670
Hardware Maintenance Manual and
Troubleshooting Guide


13th Edition (May 2007)
The most recent version of this document is available on the World Wide Web at http://www.ibm.com/support.
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Chapter 1. General information...................1
Related publications .......................1
Notices and statements in this book .................2
Features and specifications.....................3
Server controls and indicators ....................4
Front view ..........................4
Rear view ..........................5
Server power features.......................6
Turning on the server ......................6
Turning off the server ......................6
Standby mode ........................7
Chapter 2. Configuring your server .................9
Using the ServerGuide Setup and Installation CD ............9
System partition .......................10
Typical NOS installation ....................10
Setting up or updating multiple servers ...............11
Installing your NOS without ServerGuide ..............11
Using the Configuration/Setup Utility program..............11
Starting the Configuration/Setup Utility program ............11
Using passwords .......................12
Using ServeRAID Manager ....................13
Configuring the controller ....................14
Viewing your configuration....................17
Getting assistance ......................19
Using the LSI Logic Configuration Utility program ............20
Updating the integrated system-management firmware ..........21
Configuring the Ethernet controller..................21
Teaming mode ........................22
Priority packet mode ......................22
Virtual LAN mode .......................24
Chapter 3. Diagnostics .....................25
General checkout ........................25
Diagnostic tools overview .....................26
POST error logs ........................27
Viewing error logs from the Configuration/Setup Utility program ......27
Viewing error logs from diagnostic programs .............28
ServerGuide error symptoms....................28
Small computer system interface messages ..............28
Diagnostic programs and error messages ...............28
Text messages ........................29
Starting the diagnostic programs .................30
Diagnostic error message tables .................31
Identifying problems using status LEDs ................31
Power supply LEDs ......................31
Light Path Diagnostics .....................32
Recovering the BIOS code ....................36
Power checkout ........................37
Troubleshooting the Ethernet controller ................38
Network connection problems ..................38
Ethernet controller troubleshooting chart ..............39
Ethernet controller messages ..................40
©Copyright IBM Corp. 2004 iii

Chapter 4. Customer replaceable units ...............41
Before you begin ........................41
System reliability considerations .................41
Working inside the server with the power on .............42
Handling static-sensitive devices .................42
Major components of the xSeries 345 Type 8670 server..........43
Component locations.......................44
System-board option connectors .................44
PCI riser-card option connectors .................44
System-board internal cable connectors...............45
System-board external port connectors ...............45
System-board switches and jumpers ................46
System-board LED locations ...................47
Removing the cover and bezel ...................48
Working with adapters ......................48
Installing aServeRAID-5i adapter ..................54
Installing ahot-swap drive.....................55
Memory technology transition ...................56
Installing memory modules ....................57
Installing amicroprocessor ....................59
Installing ahot-swap power-supply .................66
Replacing ahot-swap fan .....................68
Replacing the battery ......................69
Completing the installation.....................71
Installing the server cover and bezel ................71
Installing the server in arack...................71
Updating your server configuration.................71
Connecting external options ...................72
Cabling the server.......................73
Input/output ports ........................73
Video port..........................74
Keyboard port ........................74
Auxiliary-device (pointing device) port ...............74
Ultra320 SCSI controller system-board connectors ...........75
Serial port..........................76
Universal Serial Bus version 1.1 ports ...............76
Ethernet ports ........................77
Integrated system-management ports ...............77
Chapter 5. Field replaceable units .................79
Hard disk drive backplane .....................79
Diagnostics/operator panel card...................80
Power-supply cage .......................81
System-board shuttle ......................82
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................83
No-beep symptoms .......................86
Diagnostic panel system-error LED .................86
Diagnostic error codes ......................88
Error symptoms ........................93
Power-supply LED errors..................... 101
POST error codes ....................... 102
Service processor error codes ................... 107
SCSI error codes ....................... 108
Temperature error messages ................... 108
iv xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide

Fan error messages ...................... 109
Power error messages ..................... 109
System shutdown .......................110
Voltage related system shutdown .................110
Temperature related system shutdown ...............110
Hard disk drive checkout ..................... 111
Host built-in self test (BIST) .................... 111
Bus fault messages ....................... 111
Undetermined problems .....................112
Problem determination tips ....................113
Chapter 7. Parts listing xSeries 345 Type 8670............115
System ...........................116
Keyboard CRUs ........................119
Power cords .........................119
Appendix A. Getting help and technical assistance .......... 123
Before you call ........................ 123
Using the documentation..................... 123
Getting help and information from the World Wide Web ......... 123
Software service and support ................... 124
Hardware service and support ................... 124
Appendix B. Related service information .............. 125
Safety information ....................... 125
General safety ....................... 125
Electrical safety ....................... 126
Safety inspection guide .................... 127
Handling electrostatic discharge-sensitive devices .......... 128
Grounding requirements .................... 128
Safety notices (multilingual translations) .............. 128
Appendix C. Notices ...................... 163
Edition notice ......................... 163
Trademarks.......................... 164
Important notes ........................ 164
Product recycling and disposal .................. 165
Electronic emission notices .................... 165
Federal Communications Commission (FCC) statement ........ 165
Industry Canada Class Aemission compliance statement ........ 166
Australia and New Zealand Class Astatement ............ 166
United Kingdom telecommunications safety requirement ........ 166
European Union EMC Directive conformance statement ........ 166
Taiwanese Class Awarning statement ............... 167
Chinese Class Awarning statement ................ 167
Japanese Voluntary Control Council for Interference (VCCI) statement 167
Index ............................ 169
Contents v

vi xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. General information
Your IBM®xSeries®345 Type 8670 server is ahigh-performance server that can be
upgraded to asymmetric multiprocessing (SMP) server through amicroprocessor
upgrade. It is ideally suited for networking environments that require superior
microprocessor performance, efficient memory management, flexibility, and reliable
data storage.
The xSeries 345 server contains several IBM X-Architecture™technologies, which
help increase server performance and reliability.
Your server comes with alimited warranty. If you have access to the World Wide
Web, you can obtain up-to-date information about your server model and other IBM
server products at http://www.ibm.com/eserver/xseries/ .
Your server serial number and model number are on labels on the bottom of the
server and on the front below the bezel. You will need these numbers when you
register your server with IBM. The information label with the serial number, machine
type, model number, and agency marks for your server are on the bottom of the
server.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF) on the IBM xSeries Documentation CD. It
contains information to help you solve the problem yourself or to provide helpful
information to aservice technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide,the
following xSeries 345 Type 8670 documentation is provided with your server:
vInstallation Guide
This printed publication contains setup and installation instructions.
vRack Installation Instructions
This printed publication contains the instructions to install your server in arack.
vSafety Book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
vUser’s Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains general information about your server, including information about
features, how to configure your server, how to use the ServerGuide™Setup and
Installation CD, and how to get help.
vOption Installation Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains instructions to install, remove, and connect optional devices supported
by your server.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
©Copyright IBM Corp. 2004 1

Notices and statements in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM xSeries Documentation CD. Each
caution and danger statement is numbered for easy reference to the corresponding
statements in the safety book.
The following types of notices and statements are used in this book:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide