IBM xSeries 346 User manual

xSeries 346 Types 8840 and 1880
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver


xSeries 346 Types 8840 and 1880
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r


First Edition (August 2004)
The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support.
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this document
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and a symptom-to-FRU index for the
xSeries
®
346 Types 8840 and 1880 2-U
1
-high server.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM
®
products. Customer
replacement units (CRUs) can be replaced by the customer. See Chapter 7, “Parts
listing xSeries 346 Types 8840 and 1880,” on page 105, to determine if the
component being replaced is a FRU or a CRU. Before servicing an IBM product, be
sure to read Appendix B, “Safety information,” on page 113.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
1. Racks are measured in vertical increments of 1.75 inches each. Each increment is called a “U”. A 1-U-high device is 1.75 inches
tall.
© Copyright IBM Corp. 2004 iii

Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
iv xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this document . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this book . . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server power, controls, and indicators . . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .5
Server power features . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2. Configuring the server . . . . . . . . . . . . . . . . .9
Starting the Configuration/Setup Utility program . . . . . . . . . . . . .10
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .11
General checkout . . . . . . . . . . . . . . . . . . . . . . . .11
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .12
POST error logs . . . . . . . . . . . . . . . . . . . . . . . .13
Viewing error logs from the Configuration/Setup Utility program . . . . . .13
Viewing error logs from diagnostic programs . . . . . . . . . . . . .13
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . .13
Small computer system interface messages . . . . . . . . . . . . . .14
Diagnostic programs and error messages . . . . . . . . . . . . . . .14
Diagnostic text message format . . . . . . . . . . . . . . . . . .15
Starting the diagnostic programs . . . . . . . . . . . . . . . . .15
Identifying problems using status LEDs . . . . . . . . . . . . . . . .16
Power-on password override . . . . . . . . . . . . . . . . . . .16
Power supply LEDs . . . . . . . . . . . . . . . . . . . . . .17
Light path diagnostics . . . . . . . . . . . . . . . . . . . . .17
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .18
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .19
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .20
Network connection problems . . . . . . . . . . . . . . . . . .20
Ethernet controller troubleshooting chart . . . . . . . . . . . . . .21
Ethernet controller messages . . . . . . . . . . . . . . . . . .21
Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .23
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .23
System reliability guidelines . . . . . . . . . . . . . . . . . . .23
Working inside the server with the power on . . . . . . . . . . . . .24
Handling static-sensitive devices . . . . . . . . . . . . . . . . .24
Major components of the xSeries 346 Type 8640 server . . . . . . . . . .25
Removing the cover . . . . . . . . . . . . . . . . . . . . . . .27
Removing the air baffle . . . . . . . . . . . . . . . . . . . . . .28
Working with adapters . . . . . . . . . . . . . . . . . . . . . .29
Installing a hot-swap drive . . . . . . . . . . . . . . . . . . . . .37
Installing memory modules . . . . . . . . . . . . . . . . . . . .38
Installing a microprocessor . . . . . . . . . . . . . . . . . . . .41
Installing a hot-swap power supply . . . . . . . . . . . . . . . . .46
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .48
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .49
© Copyright IBM Corp. 2004 v

Completing the installation . . . . . . . . . . . . . . . . . . . . .51
Connecting the cables . . . . . . . . . . . . . . . . . . . . .52
Updating the server configuration . . . . . . . . . . . . . . . . .53
Connecting external options . . . . . . . . . . . . . . . . . . .54
Power-cage card internal cable connectors . . . . . . . . . . . . . .54
Input/output connectors . . . . . . . . . . . . . . . . . . . . . .55
Auxiliary-device (pointing device) connector . . . . . . . . . . . . .55
Ethernet connectors . . . . . . . . . . . . . . . . . . . . . .56
Advanced Systems Management (ASM) connectors . . . . . . . . . .56
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .56
Serial connector . . . . . . . . . . . . . . . . . . . . . . .56
Ultra320 SCSI controller system-board connectors . . . . . . . . . . .56
Universal Serial Bus version 1.1 or 2.0 connectors . . . . . . . . . . .58
Video connector . . . . . . . . . . . . . . . . . . . . . . .58
Chapter 5. Field replaceable units . . . . . . . . . . . . . . . . .59
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . .59
Fan bracket . . . . . . . . . . . . . . . . . . . . . . . . . .60
Power cage assembly . . . . . . . . . . . . . . . . . . . . . .61
Hard disk drive backplane . . . . . . . . . . . . . . . . . . . . .62
Media cage . . . . . . . . . . . . . . . . . . . . . . . . . .63
Removing a mcroprocessor . . . . . . . . . . . . . . . . . . . .64
System board . . . . . . . . . . . . . . . . . . . . . . . . .66
System-board option connectors . . . . . . . . . . . . . . . . .66
System-board internal cable connectors . . . . . . . . . . . . . . .67
System-board external connectors . . . . . . . . . . . . . . . . .67
System-board switches and jumpers . . . . . . . . . . . . . . . .68
System-board LEDs . . . . . . . . . . . . . . . . . . . . . .69
Removing the system board and shuttle . . . . . . . . . . . . . .70
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .73
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .74
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .77
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .77
Light path diagnostics LEDs . . . . . . . . . . . . . . . . . . . .83
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .85
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .89
DVD-ROM drive error symptoms . . . . . . . . . . . . . . . . .89
Diskette drive error symptoms . . . . . . . . . . . . . . . . . .90
General error symptoms . . . . . . . . . . . . . . . . . . . .90
Hard disk drive error symptoms . . . . . . . . . . . . . . . . . .90
Intermittent error symptoms . . . . . . . . . . . . . . . . . . .91
Keyboard, mouse, or pointing device error symptoms . . . . . . . . . .91
Memory error symptoms . . . . . . . . . . . . . . . . . . . .92
Microprocessor error symptoms . . . . . . . . . . . . . . . . . .92
Monitor error symptoms . . . . . . . . . . . . . . . . . . . .92
Option error symptoms . . . . . . . . . . . . . . . . . . . . .94
Power error symptoms . . . . . . . . . . . . . . . . . . . . .94
Serial port error symptoms . . . . . . . . . . . . . . . . . . .95
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . .96
Software error symptoms . . . . . . . . . . . . . . . . . . . .97
Power-supply LED errors . . . . . . . . . . . . . . . . . . . . .98
Service processor error codes . . . . . . . . . . . . . . . . . . .98
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . .98
Temperature error messages . . . . . . . . . . . . . . . . . . . .99
Fan error messages . . . . . . . . . . . . . . . . . . . . . . 100
vi xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

Power error messages . . . . . . . . . . . . . . . . . . . . . 100
System shutdown . . . . . . . . . . . . . . . . . . . . . . . 100
Voltage related system shutdown . . . . . . . . . . . . . . . . . 101
Temperature related system shutdown . . . . . . . . . . . . . . . 101
Hard disk drive checkout . . . . . . . . . . . . . . . . . . . . . 102
Host built-in self test (BIST) . . . . . . . . . . . . . . . . . . . . 102
Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . 102
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 102
Problem determination tips . . . . . . . . . . . . . . . . . . . . 103
Chapter 7. Parts listing xSeries 346 Types 8840 and 1880 . . . . . . . 105
System . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
System replaceable units . . . . . . . . . . . . . . . . . . . . . 107
Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . . 109
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix A. Getting help and technical assistance . . . . . . . . . . 111
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 111
Using the documentation . . . . . . . . . . . . . . . . . . . . . 111
Getting help and information from the World Wide Web . . . . . . . . . 111
Software service and support . . . . . . . . . . . . . . . . . . .112
Hardware service and support . . . . . . . . . . . . . . . . . . .112
Appendix B. Safety information . . . . . . . . . . . . . . . . .113
General safety . . . . . . . . . . . . . . . . . . . . . . . . .113
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . .114
Safety inspection guide . . . . . . . . . . . . . . . . . . . . .115
Handling electrostatic discharge-sensitive devices . . . . . . . . . . .116
Grounding requirements . . . . . . . . . . . . . . . . . . . . .116
Safety notices (multilingual translations) . . . . . . . . . . . . . . .116
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 151
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 151
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 152
Product recycling and disposal . . . . . . . . . . . . . . . . . . 153
Battery return program . . . . . . . . . . . . . . . . . . . . . 153
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 154
Federal Communications Commission (FCC) statement . . . . . . . . 154
Industry Canada Class A emission compliance statement . . . . . . . . 154
Australia and New Zealand Class A statement . . . . . . . . . . . . 154
United Kingdom telecommunications safety requirement . . . . . . . . 154
European Union EMC Directive conformance statement . . . . . . . . 155
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 155
Chinese Class A warning statement . . . . . . . . . . . . . . . . 155
Japanese Voluntary Control Council for Interference (VCCI) statement 155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Contents vii

viii xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide