IBM xSeries 240 81Y Owner's manual

IBM Servers
xSeries 240
Models 81Y, 8RY
Hardware Maintenance Manual
November 2000
We Want Your Comments!
(Please see page 256)

IBM Servers
xSeries 240
Models 81Y, 8RY
Hardware Maintenance Manual
November 2000
We Want Your Comments!
(Please see page 256)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 258.
First Edition (October 2000)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
Copyright International Business Machines
Corporation 1997, 2000. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii xSeries 240 HMM

About this supplement
This supplement contains diagnostic information,
Symptom-to-FRU Indexes, service information, error
codes, error messages, and configuration information for
the IBM xSeries 240.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important safety information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) to download Diagnostic,
BIOS Flash, and Device Driver files.
File download address is:
http://www.ibm.com/pc/files.html
IBM online addresses:
The HMM manuals online address is:
http://www.ibm.com/pc/us/cdt/hmm.html
The IBM Home Page is:
http://www.ibm.com/pc/
iv xSeries 240 HMM

Contents
About this supplement ............... iii
Important safety information .......... iii
Online support . . . . . . . . . . . . . . . . . iv
xSeries 240 . . . . . . . . . . . . . . . . . . . 1
General checkout . . . . . . . . . . . . . . . . . 6
Diagnostic tools . . . . . . . . . . . . . . . . . . 9
Features . . . . . . . . . . . . . . . . . . . . . 18
Configuring the server ............... 20
Additional service information ........... 48
Systems Management software .......... 59
Locations/Removals . . . . . . . . . . . . . . . . 82
Symptom-to-FRU index . . . . . . . . . . . . . 189
Undetermined problems . . . . . . . . . . . . . 210
Parts listing xSeries 240 ............. 218
Related service information .......... 223
Safety information . . . . . . . . . . . . . . . . 224
Laser compliance statement ........... 253
Send us your comments! ............ 256
Problem determination tips ........... 257
Notices . . . . . . . . . . . . . . . . . . . . . 258
Trademarks . . . . . . . . . . . . . . . . . . 258
Copyright IBM Corp. 2000 v

vi xSeries 240 HMM

xSeries 240
General checkout . . . . . . . . . . . . . . . . . 6
Diagnostic tools . . . . . . . . . . . . . . . . . . 9
Diagnostic programs . . . . . . . . . . . . . . 10
Running diagnostic programs .......... 10
Viewing the test log .............. 12
Power-on self-test (POST) ........... 12
POST beep codes ............... 13
Light path diagnostics ............. 13
Error messages . . . . . . . . . . . . . . . . 16
POST error messages ........... 16
Diagnostic error messages ......... 16
Software-generated error messages ..... 16
System error log ................ 16
Option diskettes . . . . . . . . . . . . . . . . 16
Recovering BIOS . . . . . . . . . . . . . . . 16
Features . . . . . . . . . . . . . . . . . . . . . 18
Configuring the server ............... 20
Configuration overview . . . . . . . . . . . . . 21
The System Configuration Utility program .... 22
Using the System Configuration Utility main menu 24
System Summary . . . . . . . . . . . . . . 25
System Information . . . . . . . . . . . . . 25
Product Data . . . . . . . . . . . . . . 25
System Card Data ............ 25
Devices and I/O Ports ........... 25
Date and Time ............... 26
System Security . . . . . . . . . . . . . . 27
Using the power-on password menu . . . 27
Using the administrator password menu . 29
Defining a system owner's name ..... 30
Start Options . . . . . . . . . . . . . . . . . 31
Advanced Setup . . . . . . . . . . . . . . 31
Processor Serial Number Access ..... 31
Core Chipset Control .......... 32
Cache Control . . . . . . . . . . . . . . 32
MPS Version Control .......... 32
PCI Slot/Device Information ......... 32
Memory Settings . . . . . . . . . . . . 33
System Service Processor Settings .... 33
Event/Error Logs . . . . . . . . . . . . . . 33
POST Error Log ............. 33
System Event/Error Log ......... 33
Save Settings . . . . . . . . . . . . . . . 33
Restore Settings . . . . . . . . . . . . . . 34
Load Default Settings ............ 34
Exit Setup . . . . . . . . . . . . . . . . . 34
Configuring options . . . . . . . . . . . . . . 35
Resolving configuration conflicts ........ 36
Resolving hardware configuration conflicts . . 36
Resolving software configuration conflicts . . 37
Using the SCSISelect utility program ...... 38
Copyright IBM Corp. 2000 1

Starting the SCSISelect Utility program . . . 38
SCSISelect Utility program choices ..... 38
Configure/View Host Adapter Settings . . 38
SCSI Disk Utilities ............ 39
Performing a low-level disk format .... 40
When To use the Low-Level Format program . 40
Starting the Low-Level Format program . . 40
Configuring the Ethernet controller ....... 42
Failover for redundant Ethernet ......... 42
Special considerations when combining failover
and hot-plug functions ........... 43
Configuring for failover ........... 43
OS/2 . . . . . . . . . . . . . . . . . . 43
Windows NT Server ........... 44
Windows NT Server hot-plug setup .... 44
Windows NT Server failover setup .... 45
IntraNetWare . . . . . . . . . . . . . . 46
Additional service information ........... 48
Checking the system for damage ........ 49
After dropping it .............. 49
After spilling liquid on it ........... 49
Bypassing an unknown power-on password . . . 50
Resolving configuration conflicts ........ 51
Changing the software configuration setup . . 51
Changing the hardware configuration setup . 51
Specifications . . . . . . . . . . . . . . . . . 52
Troubleshooting the Ethernet controller ..... 54
Network connection problems ........ 54
Ethernet controller troubleshooting chart . . . 55
Updating device records and reconfiguring the
server . . . . . . . . . . . . . . . . . . . . 57
Systems Management software .......... 59
Installing Device Drivers ............ 61
Required Device Drivers .......... 61
Device-Driver Installation Instructions .... 61
Configuring the Advanced System Management
hardware without . . . . . . . . . . . . . . . 64
Alert Settings . . . . . . . . . . . . . . . . 65
Dial In/Out Settings ............. 65
General Settings . . . . . . . . . . . . . . 66
Modem Settings . . . . . . . . . . . . . . 66
Network Settings . . . . . . . . . . . . . . 66
Using the System Management Processor without
Netfinity Manager . . . . . . . . . . . . . . 68
Establishing a Direct Connection to the System
Management Processor . . . . . . . . . . 69
System Management Processor Menus . . . 70
System Power Menu Selections ....... 71
Boot Menu Selections ............ 72
Using Remote Video Mode to Monitor and
Access POST . . . . . . . . . . . . . . . 74
Setting up and using the Advanced System
Management Interconnect Network ...... 77
2xSeries 240 HMM