IBM System x3100 M4 User manual

IBM System x3100 M4 Type 2582
Problem Determination and Service Guide


IBM System x3100 M4 Type 2582
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in
Appendix B, “Notices,” on page 297, and the IBM Safety Information, and IBM Environmental Notices and
User's Guide on the IBM System x Documentation CD, and the Warranty Information document that
comes with the server.
Seventh Edition (August 2012)
© Copyright IBM Corporation 2012.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............x
Safety statements ........................xi
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................3
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and power ..................11
Front view..........................11
Rear view ..........................14
Server power features .....................15
Internal LEDs, connectors, and jumpers................17
System-board internal connectors .................17
System-board external connectors.................18
System-board LEDs ......................18
System-board switches and jumpers ................19
Chapter 3. Diagnostics .....................23
Diagnostic tools ........................23
Event logs ..........................24
Viewing event logs through the Setup utility .............24
Viewing event logs without restarting the server ............24
Clearing the event logs .....................26
POST ............................26
POST error codes.......................26
System-event log ........................39
Integrated management module II (IMM2) error messages .........39
Checkout procedure .......................80
About the checkout procedure ..................80
Performing the checkout procedure ................81
Troubleshooting tables ......................82
DVD drive problems ......................82
General problems .......................83
Hard disk drive problems ....................83
Intermittent problems......................84
Keyboard, mouse, or pointing-device problems ............85
Memory problems .......................86
Microprocessor problems ....................86
Monitor or video problems....................87
Optional-device problems ....................89
Power problems .......................90
Serial port problems ......................91
ServerGuide problems .....................91
Software problems ......................92
Universal Serial Bus (USB) port problems ..............93
Diagnostic programs and messages .................94
© Copyright IBM Corp. 2012 iii

Running the diagnostic programs .................94
Diagnostic text messages ....................95
Viewing the test log ......................95
Diagnostic messages .....................95
Recovering the server firmware ..................142
Automated boot recovery (ABR) ..................144
Three boot failure .......................144
Solving power problems .....................145
Solving Ethernet controller problems ................146
Solving undetermined problems ..................147
Problem determination tips ....................148
Chapter 4. Parts listing, System x3100 M4 Type 2582 .........151
Replaceable server components ..................151
Product recovery CDs ......................159
Power cords .........................159
Chapter 5. Removing and replacing server components ........163
Installation guidelines ......................163
System reliability guidelines...................164
Working inside the server with the power on ............165
Handling static-sensitive devices .................165
Returning a device or component ................165
Removing and replacing consumable parts and Tier 1 CRUs .......166
Removing the side cover....................166
Installing the side cover ....................167
Removing the bezel .....................169
Installing the bezel ......................171
Removing the lower bezel ...................171
Installing the lower bezel ....................173
Removing the upper bezel ...................174
Installing the upper bezel....................175
Removing a ServeRAID adapter .................176
Installing a ServeRAID adapter .................178
Removing and installing internal drives ..............182
Removing a memory module ..................200
Installing a memory module...................203
Removing the system battery ..................207
Installing the system battery ..................209
Removing the rear system fan ..................211
Installing the rear system fan ..................213
Removing the hard disk drive fan duct ...............214
Installing the hard disk drive fan duct ...............215
Removing and replacing consumable parts ..............216
Removing and replacing Tier 2 CRUs ................217
Removing the simple-swap backplate ...............217
Installing the simple-swap backplate ...............219
Removing the hot-swap hard disk drive backplane ..........222
Installing the hot-swap hard disk drive backplane ...........224
Removing the front-panel assembly ................226
Installing the front-panel assembly ................228
Removing the front USB connector assembly ............230
Installing the front USB connector assembly.............233
Removing the rear adapter retention bracket ............236
Installing the rear adapter retention bracket .............237
Removing the hard disk drive cage ................237
iv IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Installing the hard disk drive cage ................238
Removing the non-hot-swap power supply .............239
Installing the non-hot-swap power supply ..............242
Removing the hot-swap power supply ...............243
Installing the hot-swap power supply ...............245
Removing the hot-swap power supply cage .............247
Installing the hot-swap power supply cage .............249
Removing and replacing FRUs ..................250
Removing the microprocessor and heat sink ............250
Installing a microprocessor and heat sink..............254
Removing the system board ..................258
Installing the system board ...................261
Chapter 6. Configuration information and instructions ........267
Updating the firmware ......................267
Configuring the server ......................268
Using the ServerGuide Setup and Installation CD...........269
Using the Setup utility .....................271
Using the Boot Manager program ................275
Starting the backup server firmware................275
Using the integrated management module II (IMM2)..........275
Using IPMItool .......................276
Managing tools and utilities with IMM2 and IBM System x Server Firmware 276
Resetting the IMM2 with the Setup utility ..............277
LAN over USB .......................278
Enabling the Intel Gigabit Ethernet Utility program ..........281
Configuring the Gigabit Ethernet controller .............281
Enabling and configuring Serial over LAN (SOL) ...........281
Using the LSI Configuration Utility program .............282
Creating a software RAID array of hard disk drives ..........284
Disable a software RAID array of hard disk drives ..........285
IBM Advanced Settings Utility program...............285
Updating IBM Systems Director .................286
Updating the Universal Unique Identifier (UUID) ...........286
Updating the DMI/SMBIOS data .................289
Appendix A. Getting help and technical assistance ..........293
Before you call ........................293
Using the documentation.....................294
Getting help and information from the World Wide Web .........294
How to send Dynamic System Analysis data to IBM ...........294
Creating a personalized support web page ..............294
Software service and support ...................294
Hardware service and support ...................295
IBM Taiwan product service....................295
Appendix B. Notices ......................297
Trademarks..........................297
Important notes ........................298
Particulate contamination.....................299
Documentation format ......................299
Telecommunication regulatory statement ...............300
Electronic emission notices ....................300
Federal Communications Commission (FCC) statement ........300
Industry Canada Class A emission compliance statement ........300
Avis de conformité à la réglementation d'Industrie Canada .......300
Contents v

Australia and New Zealand Class A statement ............300
European Union EMC Directive conformance statement ........301
Germany Class A statement ..................301
VCCI Class A statement ....................302
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................302
Korea Communications Commission (KCC) statement .........302
Russia Electromagnetic Interference (EMI) Class A statement ......303
People's Republic of China Class A electronic emission statement ....303
Taiwan Class A compliance statement ...............303
Index ............................305
vi IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.
© Copyright IBM Corp. 2012 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM®product that you are working on. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging or leaking
capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps.
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 159.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
viii IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Safety ix

Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
xIBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled with “Statement 1”, translations for
that caution statement are in the Safety Information document under “Statement 1”.
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
Safety xi

Attention: Use No. 26 AWG or larger UL-listed or CSA certified
telecommunication line cord.
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xii IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety xiii

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
xiv IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
Safety xv

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
xvi IBM System x3100 M4 Type 2582: Problem Determination and Service Guide

Statement 15:
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Safety xvii

Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 27:
CAUTION:
Hazardous moving parts are nearby.
Statement 35:
CAUTION:
Hazardous energy present. Voltages with hazardous energy might cause
heating when shorted with metal, which might result in splattered metal,
burns, or both.
Attention: This server is suitable for use on an IT power-distribution system
whose maximum phase-to-phase voltage is 240 V under any distribution fault
condition.
United Kingdom - Notice to Customers:
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
xviii IBM System x3100 M4 Type 2582: Problem Determination and Service Guide