Ibm Iseries series Administrator guide

iSeries

iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890,

SB2, and SB3

Analyze Hardware Problems

(System Reference Codes)

Version 5 Release 2

SY44-5915-01

ERserver



iSeries

iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890,

SB2, and SB3

Analyze Hardware Problems

(System Reference Codes)

Version 5 Release 2

SY44-5915-01

ER s e r v e r



Note

Before using this information and the product it supports, be sure to read the information in

“Safety and Environmental Notices” on page 3 and “Notices” on page 299.

First Edition (August 2002)

This edition applies only to reduced instruction set computer (RISC) systems.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

System Reference Codes

This topic uses a System reference code on the problem summary form to:

vFind a list of possible failing items.

vPoint to additional isolation procedures (if available).

System reference codes (SRCs) can appear on the control panel, the product

activity log (PAL), the Main Storage Dump Manager display, or on various

displays within DST or SST.

1. Were you directed here from another procedure, including the Starting point for

all problems?

vNo: Go to the Starting point for all problems.

vYes: Determine which SRC table to use.

For SRCs appearing on the control panel, the first 4 characters represent the

SRC type and the second 4 characters represent the URC. For SRCs

appearing in the Product Activity Log or on other software displays, use

characters 1 through 4 of word 1 for the SRC type and characters 5 through 8

of word 1 for the URC.

The SRC table name is the same as the SRC type. For SRCs appearing on the

control panel, the SRC type is the first 4 characters (see Figure 1 on page 2 for

control panel layout). For SRCs appearing in the Product Activity Log or on

other software displays, use characters 1 through 4 of word 1 for the SRC

type. The reference code tables only support 8-character SRC formats. If the

SRC provided is in a 4 character format, contact your next level of support

for assistance.

You will also need to know what the unit reference code (URC) is. For SRCs

appearing on the control panel, the URC is the second 4 characters of the

SRC (see Figure 1 on page 2 for control panel layout). For SRCs appearing in

the Product Activity Log or on other software displays, use characters 5

through 8 of word 1 for the URC. The URCs are listed within the SRC tables,

arranged in hexadecimal sequence with numeric characters listed before

alphabetic characters. For example, URCs 0001 through 0009 are listed before

URCs 000A through 000F.

For additional information about using the Control Panel, see SRC address

formats.

Continue with the next step for instructions on finding and using the SRC

tables.

2. Links to all of the SRC tables can be found in the System reference code list.

Once you find the correct SRC table, correct the problem by performing the

action indicated for the URC in the Description/Action column of the table. If

this does not correct the problem, exchange the failing items or parts listed in

the Failing Item column in the order that they are listed.

If no action is indicated in the SRC table, exchange the failing items or parts

listed in the table.

Notes:

a. When exchanging the failing items, use the Remove and replace procedures.

b. When instructed to perform problem isolation procedures, go to the

Problem isolation procedures.

c. Any additional information you need to complete the procedure, may be

found in the Part locations and listings.

The failing item listed first should be exchanged first. If exchanging the first

failing item does not correct the problem, reinstall the original item and

exchange the next failing item listed. Continue to exchange and reinstall the

failing items, one at a time, until the problem is corrected. If exchanging the

failing items does not correct the problem, ask your next level of support for

assistance.

Figure 1. System Unit Control Panel layout

2iSeries: iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Analyze Hardware Problems (System Reference Codes)

Now refer to the System reference code list and follow the instructions in the

SRC table. The list contains all SRC tables for critical resources available at the

time this edition was published. If you cannot find an SRC table, ask your next

level of support for assistance.

This ends the procedure.

Refer to the System reference code list for more information.

Safety and Environmental Notices

Danger Notices

A danger notice calls attention to a situation that is potentially lethal or extremely

hazardous to people.

Use the following danger notices throughout this book:

DANGER

To prevent a possible electrical shock during an electrical storm, do not

connect or disconnect cables or station protectors for communications lines,

display stations, printers, or telephones. (RSFTD003)

DANGER

To prevent a possible electrical shock from touching two surfaces with

different electrical grounds, use one hand, when possible, to connect or

disconnect signal cables. (RSFTD004)

DANGER

To prevent a possible electrical shock, do not use the port tester during

electrical storms. (RSFTD006)

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage

on metal parts of the system or the products that attach to the system. It is the

customer’s responsibility to ensure that the outlet is correctly wired and

grounded to prevent an electrical shock. (RSFTD201)

DANGER

To prevent a possible electrical shock when installing the system, ensure that

the power cords for all devices are unplugged before installing signal cables.

(RSFTD202)

System Reference Codes 3

DANGER

To prevent a possible electrical shock when adding or removing any devices

to or from the system, ensure that the power cords for those devices are

unplugged before the signal cables are connected or disconnected. If possible,

disconnect all power cords from the existing system before you add or

remove a device. (RSFTD203)

DANGER

To prevent power from switching on automatically during service procedures,

select manual or secure mode on the system unit control panel or disconnect

the cables that connect to J15 and J16 on the frame being serviced.

(RSFTD211)

DANGER

Use caution when installing or modifying telephone lines. Disconnect the

lines at the network interface before working with telephone wires that are

not insulated. Never install telephone jacks that are not waterproof in wet

locations. Do not install or modify telephone lines or use a telephone (other

than a cordless type) during an electrical storm. Do not use a telephone to

report a gas leak in the area of the leak. (RSFTD213)

Caution Notices

A caution notice calls attention to a situation that is potentially hazardous to

people because of some existing condition.

CAUTION:

Be careful when removing or installing this part or unit. This part or unit is

heavy, but has a weight smaller than 18 kilograms (39.7 pounds). (RSFTC201)

CAUTION:

The weight of this part or unit is between 18 and 32 kilograms (39.7 and 70.5

pounds). It takes two persons to safely lift this part or unit. (RSFTC204)

CAUTION:

The battery is a lead-acid battery. To avoid possible explosion, do not burn.

Exchange only with the IBM-approved part. Recycle or discard the battery as

instructed by local regulations.

In the United States, IBM has a process for the collection of this battery. For

information, call 1-800-426-4333. Have the IBM part number for the battery unit

available when you call. (RSFTC225)

CAUTION:

The battery is a lithium battery. To avoid possible explosion, do not burn or

charge the battery. Exchange only with the IBM-approved part. Discard the

battery as instructed by local regulations. (RSFTC227)

CAUTION:

The circuit card contains lead solder. To avoid the release of lead (Pb) into the

environment, do not burn. Discard the circuit card as instructed by local

regulations. (RSFTC234)

4iSeries: iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Analyze Hardware Problems (System Reference Codes)

CAUTION:

This assembly has a circuit card that contains lead solder. To avoid the release of

lead (Pb) into the environment, do not burn. Discard the assembly as instructed

by local regulations. (RSFTC235)

CAUTION:

The optical link card contains a laser. To avoid the release of toxic substances

into the environment, do not burn. Discard the optical link as instructed by local

regulations. (RSFTC236)

Attention Notices

An attention notice indicates the possibility of damage to a program, device,

system, or data.

Laser Safety Information

CAUTION:

This product may contain a CD-ROM which is a class 1 laser product.

(RSFTC240)

Product Recycling and Disposal

Components of the system, such as structural parts and circuit cards, can be

recycled where recycling facilities exist. IBM does not currently collect and recycle

used IBM products from customers in the United States other than those products

that are involved in trade-in programs. Companies are available to disassemble,

reutilize, recycle, or dispose of electronic products. Contact an IBM account

representative for more information.

The system unit contains batteries and circuit boards with lead solder. Before you

dispose of this unit, these batteries and circuit boards must be removed and

discarded according to local regulations or recycled where facilities exist. This book

contains specific information on each battery type where applicable.

Battery Return Program

In the United States, IBM has established a collection process for reuse, recycling,

or proper disposal of used IBM batteries and battery packs. For information on

proper disposal of the batteries in this unit, please contact IBM at 1-800-426-4333.

Please have the IBM part number that is listed on the battery available when you

make your call. For information on battery disposal outside the United States,

contact your local waste disposal facility.

Environmental Design

The environmental efforts that have gone into the design of the system signify

IBM’s commitment to improve the quality of its products and processes. Some of

these accomplishments include the elimination of the use of Class I

ozone-depleting chemicals in the manufacturing process, reductions in

manufacturing wastes, and increased product energy efficiency. For more

information, contact an IBM account representative.

System Reference Codes 5

Print this topic

To view or download the PDF version, select System Reference Codes (about xxx

KB or xxx pages).

Other information

You can also view or print any of the following PDFs:

vManuals:

Note to Writers: If you only have one PDF, use a sentence here instead of this

nested list.

–PDF 1 (link to your PDF file) (about xxx pages)

–PDF 2 (link to your PDF file) (about xxx pages)

Saving PDF files

To save a PDF on your workstation for viewing or printing:

1. Right-click the PDF in your browser (right-click the link above).

2. Click Save Target As...

3. Navigate to the directory in which you would like to save the PDF.

4. Click Save.

Downloading Adobe Acrobat Reader

If you need Adobe Acrobat Reader to view or print these PDFs, you can download

a copy from theAdobe Web site

(www.adobe.com/products/acrobat/readstep.html) .

(0000) Control Panel Reference Codes

The control panel detected a failure.

1. Look at the four rightmost characters of the Data display for word 1. These

four characters are the unit reference code.

2. Find the unit reference code in the following tables, depending on the system

model.

For details on the Failing Item column entries, see the Control Panel Failing Items

Detail table, which follows the Reference Code tables below.

Choose from the appropriate model:

vModels 270, 800, 810, 820, 825

vModels 830, 840, 870, 890, SB2, and SB3

Table 1. (0000) Control Panel Reference Codes for system Models 270, 800, 810,

820, and 825

6iSeries: iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Analyze Hardware Problems (System Reference Codes)

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

1110 to 1113 Failure of CEC power supply not identified by SPCN.

This reference code can be caused by something holding the system Power

On Reset (POR) line active.

TWRCARD

ANYBUS

1114 Failure of CEC power supply not identified by SPCN.

This reference code can be caused by something holding the system Power

On Reset (POR) line active.

TWRCARD

CTLPNL

ANYBUS

2222 Service processor failure caused machine check interrupt.

Before exchanging the TWRCARD, remove the adapter cards from the

TWRCARD and perform an IPL. If the IPL completes successfully, one of

the adapter cards you removed is defective.

TWRCARD

ANYBUS

3333 SPCN to CSP interface error.

An attempt to communicate between the SPCN and the CSP processor

failed.

TWRCARD

3334 CSP to VPD Collector interface error.

An attempt to communicate between the CSP and the VPD Collector failed.

TWRCARD

4444 Power on request failure

A power-on request was not completed successfully. A control

panel-detected power-on failure occurred.

TWRCARD

BACKPLN

5553 Incorrect key used or the key is not completely inserted

The key inserted is not the correct key or is not completely inserted.

CTLPNL

TWRCARD

AABB Remote power-on failure

An attempt was made to power on the system by a remote power-on

operation with the keylock mode on the control panel set to Secure or

Manual. To correct the problem, select Normal or Auto mode on the control

panel and perform the remote power-on operation again, if necessary.

USER

TWRCARD

CTLPNL

AACC Service processor power-on failure

An attempt was made to power on the system from the service processor

with Secure or Manual mode selected on the control panel. To correct the

problem, select Normal or Auto mode on the control panel and perform

the service processor power-on operation again, if necessary.

Note: This reference code may occur if the service processor card was

exchanged and Manual mode was selected. Select Normal mode on the

control panel.

USER

CTLPNL

TWRCARD

AADD Manual power-on failure

An attempt was made to power on the system manually with Secure or

Auto mode selected on the control panel. To correct the problem, select

Manual or Normal mode on the control panel and manually power on the

system again.

USER

CTLPNL

AAEE SPCN - control panel interface error.

An attempt was made to power on the system from the SPCN with Secure

or Manual mode selected on the control panel. To correct the problem,

select Normal or Auto mode and attempt the remote power-on operation

again. If this does not correct the problem, exchange the failing items.

USER

CTLPNL

TWRCARD

0000

System Reference Codes 7

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

BBBB Battery not working correctly

A problem was detected with the battery supplying power to the

time-of-day clock. The battery is either weak or is not connected securely.

Note: This is not a critical failure. However, if there is a power failure, the

time of day will be lost.

TOD

TWRCARD

Table 2. (0000) Control Panel Reference Codes for system Models 830, 840, 870,

890, SB2, and SB3

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

1110 to 1113 Failure of CEC power supply not identified by SPCN.

This reference code can be caused by something holding the system Power

On Reset (POR) line active.

TWRCARD

ANYBUS

1114 Operators panel and service processor have been reset

This reference code can be caused by something holding the system Power

On Reset (POR) line active.

TWRCARD

CTLPNL

ANYBUS

2222 Service processor failure caused machine check interrupt.

Before exchanging the TWRCARD, remove the adapter cards from the

TWRCARD and perform an IPL. If the IPL completes successfully, one of

the adapter cards you removed is defective.

TWRCARD

ANYBUS

3333 SPCN to CSP interface error.

An attempt to communicate between the SPCN and the CSP processor

failed.

TWRCARD

3334 CSP to VPD Collector interface error.

An attempt to communicate between the CSP and the VPD Collector failed.

CLKCARD

TWRCARD

BACKPLN

4444 Power on request failure

A power-on request was not completed successfully. A control

panel-detected power-on failure occurred.

TWRCARD

BACKPLN

5553 Incorrect key used or the key is not completely inserted

The key inserted is not the correct key or is not completely inserted.

CTLPNL

TWRCARD

AABB Remote power-on failure

An attempt was made to power on the system by a remote power-on

operation with the keylock mode on the control panel set to Secure or

Manual. To correct the problem, select Normal or Auto mode on the control

panel and perform the remote power-on operation again, if necessary.

USER

TWRCARD

CTLPNL

AACC Service processor power-on failure

An attempt was made to power on the system from the service processor

with Secure or Manual mode selected on the control panel. To correct the

problem, select Normal or Auto mode on the control panel and perform

the service processor power-on operation again, if necessary.

Note: This reference code may occur if the service processor card was

exchanged and Manual mode was selected. Select Normal mode on the

control panel.

USER

CTLPNL

TWRCARD

0000

8iSeries: iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Analyze Hardware Problems (System Reference Codes)

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

AADD Manual power-on failure

An attempt was made to power on the system manually with Secure or

Auto mode selected on the control panel. To correct the problem, select

Manual or Normal mode on the control panel and manually power on the

system again.

USER

CTLPNL

AAEE SPCN - control panel interface error.

An attempt was made to power on the system from the SPCN with Secure

or Manual mode selected on the control panel. To correct the problem,

select Normal or Auto mode and attempt the remote power-on operation

again. If this does not correct the problem, exchange the failing items.

USER

CTLPNL

TWRCARD

BACKPLN

BBBB Battery not working correctly

A problem was detected with the battery supplying power to the

time-of-day clock. The battery is either weak or is not connected securely.

Note: This is not a critical failure. However, if there is a power failure, the

time of day will be lost.

TOD

TWRCARD

Control Panel Failing Items Detail

Use these tables for details on the Failing Item column in the Reference Codes

table(s) above.

Table 3. Control Panel Failing Items for system Models 270, 800, 810, 820, and

825

Failing Item Description Document Description

ANYBUS IOP card bus error Problem Analysis; Symbolic FRU Isolation

CLKCARD Clock card Problem Analysis; Symbolic FRU Isolation

CTLPNL Control Panel Problem Analysis; Symbolic FRU Isolation

TOD Control Panel Battery Problem Analysis; Symbolic FRU Isolation

TWRCARD Card enclosure or backplane Problem Analysis; Symbolic FRU Isolation

USER Operator/User Error Problem Analysis; Symbolic FRU Isolation

Table 4. Control Panel Failing Items for system Models 830, 840, 870, 890, SB2,

and SB3

Failing Item Description Document Description

ANYBUS IOP card bus error Problem Analysis; Symbolic FRU Isolation

BACKPLN Back Plane Unit Problem Analysis; Symbolic FRU Isolation

CLKCARD Clock card Problem Analysis; Symbolic FRU Isolation

CTLPNL Control Panel Problem Analysis; Symbolic FRU Isolation

TOD Control Panel Battery Problem Analysis; Symbolic FRU Isolation

TWRCARD Card enclosure or backplane Problem Analysis; Symbolic FRU Isolation

USER Operator/User Error Problem Analysis; Symbolic FRU Isolation

0000

System Reference Codes 9

(1xxx) System Power Control Network (SPCN) Reference Codes

The system power control network (SPCN) detected a failure.

Note: The second and third characters of the SRC indicate the frame number of

the failing unit.

1. Look at the four rightmost characters of the SRC for Function 11 or Function 5.

These characters are the unit reference code.

2. Find the unit reference code in the following tables, depending on the system

model.

Note: xSeries Server (formerly Netfinity) frames will have only the frame

number flashing on the failing unit’s PCI (SPCN) card assembly which is

visible after removing the cover.

Choose the model you are working on:

vModels 270 and 820

vModels 800, 810, and 825

vModels 830, 840, SB2, and SB3

vModels 870 and 890

(1xxx) SPCN Reference Codes for Models 270 and 820

For details on the Failing Item column entries, see the SPCN Failing Items Detail

table.

Table 1. SPCN reference codes for Models 270 and 820:

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

00A0 SPCN BATs in process

No action required. This reference code is logged for information only. If

this reference code is present for more than 1 minute, exchange the failing

items.

TWRCARD

00A1 Regulator 1 has been turned off by system

No action required. This reference code is logged for information only.

00A2 Regulator 2 has been turned off by system

No action required. This reference code is logged for information only.

00A3 Regulator 3 has been turned off by system

No action required. This reference code is logged for information only.

00A4 Regulator 4 has been turned off by system

No action required. This reference code is logged for information only.

00A5 Regulator 5 has been turned off by system

No action required. This reference code is logged for information only.

00A6 Regulator 6 has been turned off by system

No action required. This reference code is logged for information only.

1xxx

10 iSeries: iSeries 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Analyze Hardware Problems (System Reference Codes)

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item

00A7 The system is running on the Battery Power Unit.

No action required. This reference code is logged for information only.

00A8 The Battery Power Unit is not fully charged.

No action required. This reference code is logged for information only.

00A9 Battery Power Unit test is in process.

No action required. This reference code is logged for information only.

00AA Download in process

No action required. This reference code is logged for information only.

00AB Rack UEPO switch is OFF.

Informational reference code.

The UEPO switch must be returned to the On position to power on the

rack.

TWRCARD

CTLPNL

6462417

00AC Detected AC loss

If system powers on normally or stays powered on after AC power failure,

no replacement of parts may be needed.

ACMODUL

00BA The system is running on the Battery Power Unit.

No action required. This reference code is displayed for information only.

00BC Battery Power Unit test is in process.

No action required. This reference code is displayed for information only.

00CA CPM power down is complete.

No action required. This reference code is displayed for information only.

00EF Remote EPO switch is OFF

0100 Install Disk Unit 1