IBM BladeCenter JS20 Operating instructions

BladeCenter JS20
Ty pe 8842
Hardware Maintenance Manual and
Troubleshooting Guide


BladeCenter JS20
Ty pe 8842
Hardware Maintenance Manual and
Troubleshooting Guide


Notes
vBefore using this information and the product it supports, read Appendix B, “Safety information,” on page 163 and
“Notices” on page 197
vThe most recent version of this document is available at http://www.ibm.com/pc/support/.
16th Edition (June 2006)
©Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, asymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
BladeCenter
® JS20 Type 8842 blade server.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions; see Appendix B, “Safety information,” on page 163.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current firmware update and device driver files from
http://www.ibm.com/pc/support.
©Copyright IBM Corp. 2003 iii

iv BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. Introduction ......................1
Related documentation ......................3
The IBM BladeCenter Documentation CD ...............4
Hardware and software requirements ................4
Using the Documentation Browser .................4
Notices and statements used in this document..............5
Features and specifications.....................6
BladeCenter JS20 specifications for non-NEBS/ETSI environments .....6
BladeCenter JS20 specifications for NEBS/ETSI environments.......7
Preinstallation checklist ......................9
Checking the status of the media tray ................10
Chapter 2. Blade server power, controls, and indicators ........13
Turning on the blade server ....................13
Turning off the blade server ....................14
Blade server controls and LEDs ..................14
Chapter 3. Configuration.....................17
Using the command-line interface ..................18
Configuring the Gigabit Ethernet controller ...............18
Blade server Ethernet controller enumeration ..............19
Chapter 4. Problem determination procedures for AIX and Linux .....21
Problem determination ......................21
Obtaining an SRN/SRC or error code ................22
Chapter 5. AIX online, standalone and verification procedures ......25
Performing AIX online concurrent mode diagnostics for problem determination 25
Running the standalone diagnostics from CD-ROM ...........25
Performing AIX online concurrent mode diagnostics for previous diagnostic
results: service aids ......................28
Performing AIX online concurrent mode diagnostics for system verification ...29
Verifying the replacement part using AIX diagnostics ...........30
Chapter 6. Running aSerial Over LAN session ............33
Selecting the command target ...................34
Starting the command-line interface .................34
Establishing aTelnet connection .................35
Establishing aSecure Shell (SSH) connection ............35
Starting an SOL session .....................35
Ending an SOL session......................36
Chapter 7. Diagnostics .....................37
General checkout ........................37
Checkout procedure .......................38
Diagnostic tools overview .....................39
POST ............................40
Checkpoints .........................40
Accessing the Linux system error log................40
©Copyright IBM Corp. 2003 v

Service aids and the Linux system error log .............40
FRU/CRU isolation .......................46
Error symptom charts ......................46
Light path diagnostics ......................46
Memory errors .........................47
Recovering the system firmware code ................48
Recovery of system firmware code using service aids .........48
Starting the TEMP image ....................48
Recovering the TEMP image from the PERM image ..........49
Updating the blade server firmware .................50
Determination of current server firmware levels ............51
Updating the blade server service processor .............51
Update and manage system flash using Linux service aids........51
Updating the system flash using Linux ..............51
Verifying the system firmware levels using Linux ..........52
Update and manage system flash using AIX diagnostics.........52
Updating the system flash using AIX ...............52
Committing the temporary firmware image using AIX .........53
Verifying the system firmware levels using AIX ...........53
Recovering the system firmware code ................54
Recovery of system firmware code using service aids .........55
Starting the backup image....................55
Recovering the primary image ..................56
Chapter 8. General AIX and xSeries standalone diagnostic information 59
Information for general diagnostic systems running the AIX operating system 59
AIX operating system message files ................59
CE login ...........................59
Missing resources ........................60
Automatic diagnostic tests.....................60
Configuration program .....................60
Diagnostic programs ......................61
Error log analysis ........................61
Introducing tasks and service aids ..................62
Task and service aid functions ..................62
AIX automatic error log analysis (diagela) ..............62
Error log analysis .......................63
Log repair action .......................63
Tasks (service aids) ......................63
Download microcode.....................64
Update and manage system flash ................65
Using the standalone CD-ROM and online current diagnostics ......67
Standalone and online diagnostics operating considerations .......67
Running online diagnostics ...................67
Running the online diagnostics in concurrent mode ..........68
Running standalone diagnostics from amanagement (NIM) server ......68
NIM server configuration ....................69
Client configuration and booting ERserver standalone diagnostics from the
NIM server ........................69
Chapter 9. Installing options ...................71
Installation guidelines ......................71
System reliability guidelines ...................71
Handling static-sensitive devices .................71
Removing the blade server from the BladeCenter unit ..........73
Opening the blade server cover...................74
vi BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide

Removing the blade server bezel assembly ..............75
Installing IDE hard disk drives ...................75
Installing memory modules ....................77
Installing an I/O expansion card...................79
Ethernet controller, switch module, and cabling requirements ........82
Replacing the battery ......................83
System board .........................86
System board component locations ................86
System-board LED locations ...................87
Replacing the system board ...................87
Completing the installation.....................90
Installing the blade-server bezel assembly ..............90
Closing the blade server cover ..................92
Input/output connectors and devices .................92
Chapter 10. Symptom-to-FRU index ................93
Firmware checkpoint (progress) codes ................94
Firmware error codes ...................... 102
Service request numbers..................... 108
Linux service aid ″diagela″................... 109
Using the SRN list ...................... 109
Service request number ................... 109
Source of SRN ...................... 109
Failing Function Codes ................... 109
Description and action ....................110
Using the SRN list .....................110
SRN tables .........................110
AIX SRNs 101-711 through 2D02................110
SRNs A00-(x)xxx through A1D-(x)xxx .............. 121
Failing Function Codes (FFCs) ................ 141
FFC table ........................ 142
Light path diagnostics LEDs ................... 145
Error symptoms ........................ 145
CD drive problems ...................... 146
Diskette drive problems .................... 147
General problems ...................... 147
Hard disk drive problems.................... 147
Memory problems ...................... 148
Microprocessor problems.................... 148
Monitor problems ...................... 148
Mouse problems ....................... 149
Network connection problems .................. 150
Option problems ....................... 150
Power problems ....................... 151
Service processor problems................... 151
Software problems ...................... 152
Startup problems....................... 152
Service processor error codes ................... 152
Boot problem resolution ..................... 153
Physical location codes ..................... 154
Undetermined problems ..................... 156
Problem determination tips .................... 158
Chapter 11. Parts listing, Type 8842 ................ 159
Appendix A. Getting help and technical assistance .......... 161
Contents vii

Before you call ........................ 161
Using the documentation..................... 161
Getting help and information from the World Wide Web ......... 162
Software service and support ................... 162
Hardware service and support ................... 162
Appendix B. Safety information ................. 163
General safety ........................ 163
Electrical safety ........................ 164
Safety inspection guide ..................... 165
Grounding requirements ..................... 166
Safety notices (multi-lingual translations) ............... 166
Notices ........................... 197
Edition notice ......................... 197
Trademarks.......................... 198
Important notes ........................ 198
Product recycling and disposal .................. 199
Battery return program ..................... 199
Electronic emission notices .................... 200
Federal Communications Commission (FCC) statement ........ 200
Industry Canada Class Aemission compliance statement ........ 200
Australia and New Zealand Class Astatement ............ 200
United Kingdom telecommunications safety requirement ........ 200
European Union EMC Directive conformance statement ........ 201
Taiwanese Class Awarning statement ............... 201
Chinese Class Awarning statement ................ 201
Japanese Voluntary Control Council for Interference (VCCI) statement 201
Index ............................ 203
viii BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide