IBM eserver 630 6C4 User manual

pSeries 630 Model 6C4 and Model 6E4
Service Guide
SA38-0604-00
ERserver
IBM

pSeries 630 Model 6C4 and Model 6E4
Service Guide
SA38-0604-00
ER ser ver
IBM

First Edition (August 2002)
Before using this information and the product it supports, read the information in “Safety Notices” on page xi,
Appendix A, “Environmental Notices” on page 481, and Appendix B, “Notices” on page 483.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected]. Any information that you
supply may be used without incurring any obligation to you.
©International Business Machines Corporation, 2002. All rights reserved. Note to U.S. Government Users --
Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices ........................xi
Rack Safety Instructions .....................xi
Electrical Safety .......................xii
Laser Safety Information ....................xiii
Laser Compliance......................xiii
Data Integrity and Verification ..................xv
About This Book ......................xvii
ISO 9000 .........................xvii
Online Publications ......................xvii
Related Publications......................xvii
Trademarks ........................xviii
Chapter 1. Reference Information .................1
Overview ..........................1
System Features .......................2
Hardware Management Console (HMC) ................6
Service Focal Point.......................6
Powering the System On and Off..................15
Console Strategy .......................16
Power-On Self-Test ......................16
POST Indicators .......................17
POST Keys .........................17
System Unit Locations .....................18
Power Supply Locations....................22
Fan Locations .......................24
CEC Backplane Locations ...................25
PCI Riser Card Locations ...................26
Memory DIMM Location ....................28
Reading the Operator Panel and System LEDs ............30
SCSI IDs and Bay Locations ..................31
System Logic Flow Diagram ...................32
Location Codes .......................33
Physical Location Codes ...................33
Location Code Format ....................33
AIX Location Codes .....................34
Mapping AIX and Physical Location Codes ..............37
AIX and Physical Location Code Table ...............40
System Cables........................43
Specifications ........................46
External AC Power Cables ....................48
Service Inspection Guide ....................49
Chapter 2. Diagnostic Overview .................51
Maintenance Analysis Procedures (MAPs)...............51
Power and Attention LEDs ....................52
iii

Component LEDs ......................52
Resetting the LEDs .....................52
Checkpoints.........................52
FRU Isolation ........................53
Electronic Service Agent for the RS/6000 ...............54
Using the Service Processor and Electronic Service Agent Features ......54
Service Processor......................54
Electronic Service Agent ...................55
Chapter 3. Maintenance Analysis Procedures (MAPs) ..........57
Quick Entry MAP .......................58
MAP 1020: Problem Determination .................67
MAP 1240: Memory Problem Resolution ...............73
MAP 1320: Service Focal Point Procedures ..............80
MAP 1321: Quick Entry MAP for Systems with Service Focal Point ......81
MAP 1322: End of Call MAP for Systems with Service Focal Point ......85
MAP 1520: Power.......................91
MAP 1540: Minimum Configuration.................101
MAP 1541: JTAG Problem Isolation ................122
Chapter 4. Checkpoints ....................123
IPL Flow .........................123
Service Processor Checkpoints ..................126
Firmware Checkpoints .....................134
Boot Problems/Concerns ...................150
Chapter 5. Error Code to FRU Index ...............153
Performing Slow Boot .....................153
Four-Character Checkpoints ...................154
Replacing the Operator Panel ..................154
Replacing the Network Adapter ..................154
Determining Location Code ...................154
Checkpoint and Error Code Index .................155
Operator Panel Error Codes ...................156
SPCN Error Codes ......................157
Firmware Error Codes .....................164
Service Processor Error Codes ..................182
Memory DIMM Present Detect Bits (PD-Bits) .............257
Error Log Utility Procedure ...................257
System Firmware Update Messages ................258
Common Firmware Error Codes..................258
Scan Log Dump Progress Codes .................268
Problem Determination Generated Error Codes ............269
Chapter 6. Loading and Using Online and Standalone Diagnostics.....271
Default Boot List and Service Mode Boot List .............271
Online and Standalone Diagnostics Operating Considerations ........272
Identifying the Terminal Type to the Diagnostics ...........272
Undefined Terminal Types...................272
Running Online Diagnostics ..................273
iv Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Online Diagnostics Modes of Operation ...............273
Loading Online Diagnostics from a TTY or LFT............274
Service Mode .......................274
Running Online Diagnostics in Service Mode from a Hardware Management
Console (HMC) .....................274
Concurrent Mode .....................275
Running the Online Diagnostics in Concurrent Mode ..........276
Maintenance Mode .....................276
Running the Online Diagnostics in Maintenance Mode .........276
Standalone Diagnostic Operation .................277
Performing Slow Boot ....................277
Partitioned System Considerations for Standalone Diagnostics ......277
Considerations for Running Standalone Diagnostics from CD-ROM .....278
Loading Standalone Diagnostics from a TTY or LFT ..........278
Loading the Standalone Diagnostics from CD-ROM when Connected to an
HMC.........................278
Running Standalone Diagnostics from a Network Installation Management (NIM)
Server ........................279
NIM Server Configuration ...................279
Client Configuration and Booting Standalone Diagnostics from the NIM Server 280
Chapter 7. Using the Service Processor ..............283
Service Processor Menus ....................283
Accessing the Service Processor Menus Locally ...........284
Accessing the Service Processor Menus Remotely..........284
Saving and Restoring Service Processor Settings ...........284
Menu Inactivity ......................284
General User Menu ......................285
Privileged User Menus .....................287
Main Menu........................287
Service Processor Setup Menu .................289
Passwords........................290
System Power Control Menu..................296
System Information Menu ...................301
Language Selection Menu ..................307
Call-In/Call-Out Setup Menu ..................308
Modem Configuration Menu ..................309
Serial Port Selection Menu ..................310
Serial Port Speed Setup Menu .................310
Telephone Number Setup Menu.................311
Call-Out Policy Setup Menu ..................312
Customer Account Setup Menu .................313
Call-out Test Menu .....................313
Service Processor Parameters in Service Mode (Full System Partition).....313
System Power-On Methods ...................314
Service Processor Reboot/Restart Recovery .............315
Boot (IPL) Speed .....................315
Failure During Boot Process ..................315
Failure During Normal System Operation..............315
Service Processor Reboot/Restart Policy Controls...........315
Contents v

System Firmware Updates ...................317
General Information on System Firmware Updates ..........317
Determining the Level of Firmware on the System...........318
System Firmware Update Using a Locally Available Image ........318
Updating System Firmware From the Service Processor Menus ......319
Updating System Firmware from the AIX Service Aids .........319
Updating System Firmware from the AIX Command Line ........319
Updating System Firmware from a NIM Server ............320
Recovery Mode ......................320
Configuring and Deconfiguring Processors or Memory ..........320
Run-Time CPU Deconfiguration (CPU Gard) ............321
Service Processor System Monitoring - Surveillance ...........321
System Firmware Surveillance .................321
Operating System Surveillance .................322
Call-Out (Call-Home) .....................323
Console Mirroring ......................324
System Configuration ....................324
Service Processor Error Logs ..................325
LCD Progress Indicator Log ...................326
Service Processor Operational Phases ...............327
Pre-Standby Phase .....................327
Standby Phase ......................328
Bring-Up Phase ......................329
Runtime Phase ......................329
Chapter 8. Using System Management Services ...........331
Select Language.......................332
Change Password Options ...................333
Set Privileged-Access Password ................333
View Error Log .......................333
Setup Remote IPL (Initial Program Load)...............334
Change SCSI Settings .....................338
Select Console .......................339
Select Boot Options......................339
Select Boot Devices .....................342
Display Current Settings ....................344
Restore Default Settings ....................344
Multiboot Startup.......................345
Exiting System Management Services................345
Chapter 9. Removal and Replacement Procedures ..........347
Handling Static-Sensitive Devices .................348
Procedure List .......................349
Stopping the System .....................350
Starting the System ......................350
Model 6C4 Drawer Release Latch and Brackets ............351
Drawer Release Latch Removal.................351
Drawer Release Latch Replacement ...............352
Drawer Release Latch Bracket Removal ..............352
Drawer Release Latch Bracket Replacement ............354
vi Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Placing the Model 6C4 into the Service Position ............355
Returning the Model 6C4 to the Operating Position ...........356
Covers ..........................357
Service Access Cover Removal (Model 6C4) ............357
Service Access Cover Replacement (Model 6C4) ...........357
Top Cap Removal (Model 6E4) .................358
Top Cap Replacement (Model 6E4) ...............358
Top Cover Removal (Model 6E4) ................359
Top Cover Replacement (Model 6E4) ...............360
Outer Side Cover Removal (Model 6E4) ..............361
Outer Side Cover Replacement (Model 6E4) ............362
Service Access Cover Removal (Model 6E4) ............363
Service Access Cover Replacement (Model 6E4) ...........364
Back Cover Removal (Model 6E4) ................364
Back Cover Replacement (Model 6E4) ..............365
Disk Drive Access Cover Removal (Model 6E4) ...........365
Disk Drive Access Cover Replacement (Model 6E4) ..........365
Right Side Cover (System Base) Removal (Model 6E4) .........366
Right Side Cover (System Base) Replacement (Model 6E4) .......366
Bezel Door (Model 6E4) ....................368
Bezel Door Removal ....................368
Bezel Door Replacement ...................368
Bezels ..........................369
Front Bezel Removal (Model 6C4) ................369
Front Bezel Replacement (Model 6C4) ..............369
Front Bezel Removal (Model 6E4) ................370
Front Bezel Replacement (Model 6E4) ..............370
PCI Adapters ........................371
PCI Hot-Plug Manager Access .................371
Non-Hot-Pluggable PCI Adapter Removal .............374
Adding or Replacing a Non-Hot-Pluggable PCI Adapter .........377
Hot-Pluggable PCI Adapter Removal ...............379
Replacing a Hot-Pluggable PCI Adapter ..............383
Installing a Hot-Pluggable PCI Adapter ..............388
Fans...........................391
Removing a Processor Fan in a Non-Hot-Swap Environment .......391
Replacing a Processor Fan in a Non-Hot-Swap Environment .......393
Hot-Swap Fan Assembly Removal ................393
Model 6C4........................395
Model 6E4 ........................396
Hot-Swap Fan Assembly Replacement ..............397
Media Drives (Diskette, CD-ROM, Tape, or Disk Drive) ..........399
Media Removal ......................399
Model 6C4........................400
Model 6E4 ........................401
Media Replacement.....................402
Hot-Plug Disk Drives .....................403
Deconfiguring (Removing) or Configuring a Disk Drive .........403
Deconfiguring (Removing)...................403
Configuring (Replacing) ...................404
Contents vii

Hot-Plug Disk Drive Removal .................405
Hot-Plug Disk Drive Replacement ................407
PCI Riser Card .......................408
PCI Riser Card Removal ...................408
PCI Riser Card Replacement..................412
Disk Drive Backplane .....................414
Disk Drive Backplane Removal .................414
Disk Drive Backplane Replacement ...............418
Operator Panel .......................419
Operator Panel Removal ...................419
Model 6C4........................420
Model 6E4 ........................421
Operator Panel Replacement .................422
System Vital Product Data (VPD) Update Procedure ...........423
Processor Card .......................425
Processor Card Removal ...................425
Adding or Replacing a Processor Card..............428
Memory DIMMs .......................430
Memory DIMM Removal ...................430
Memory DIMM Replacement ..................434
Replacing the Battery .....................436
Power Supplies .......................441
Non-Hot-Swap Power Supply Removal ..............441
Non-Hot-Swap Power Supply Replacement .............444
Hot-Swap Power Supply Removal ................445
Hot-Swap Power Supply Replacement ..............448
Central Electronics Complex (CEC) Backplane .............450
CEC Backplane Removal ...................450
CEC Backplane Replacement .................455
Chapter 10. Parts Information ..................457
System Parts ........................458
System Parts (continued) ...................460
Model 6E4 Cover Set and Brackets ................462
System Internal Cables ....................466
Power Cable ........................469
Keyboards and Mouse (White) ..................471
Keyboards and Mouse (Black) ..................472
Chapter 11. Fault and Attention LEDs ...............475
Operator Panel Display ....................475
Component LEDs ......................476
Resetting the LEDs .....................480
Appendix A. Environmental Notices................481
Product Recycling and Disposal..................481
Environmental Design .....................481
Acoustical Noise Emissions ...................481
Declared Acoustical Noise Emissions ................482
viii Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Appendix B. Notices .....................483
Appendix C. Service Processor Setup and Test ...........485
Service Processor Setup Checklist .................485
Testing the Setup ......................486
Testing Call-In ......................486
Testing Call-Out ......................486
Serial Port Configuration ...................487
Appendix D. Setting Up the System Rack..............489
Rack Specifications ......................489
7014 Model T00 and T42 Rack .................489
Noise Emission Notes ....................490
System Service Clearances ..................491
Model 6C4 Rack Installation Inventory ...............492
Read the Rack Safety Instructions .................493
Rack Safety Instructions ...................493
Attaching the Mounting Hardware to the Rack Enclosure .........494
Model 6C4 Removal and Installation into a Rack ............502
System Drawer Removal ...................502
Installing the Model 6C4 into the Rack Enclosure ...........503
Installing the Cable-Management Arm................505
Appendix E. Install a Hardware Management Console (HMC) .......507
Position the HMC and Monitor ..................507
Connect the Cables......................508
Connect the 8-Port Adapter Cables ................510
Connect the External Modem ..................510
Check the Microswitch Setting on the Modem ............511
Connect the LAN Cable (If Applicable) ...............512
Plug in the HMC Power Cable ..................512
Configure the Network .....................512
Configure Inventory Scout Services ................512
Collect Vital Product Data Information...............513
Configure the Service Agent ...................514
Appendix F. Modem Configurations................517
Sample Modem Configuration Files ................517
Generic Modem Configuration Files ...............517
Specific Modem Configuration Files ...............517
Configuration File Selection ...................518
Examples for Using the Generic Sample Modem Configuration Files ....519
Customizing the Modem Configuration Files.............520
IBM 7852-400 DIP Switch Settings................521
Xon/Xoff Modems .....................521
Ring Detection ......................522
Terminal Emulators .....................522
Recovery Procedures ....................522
Transfer of a Modem Session ..................523
Recovery Strategy .....................524
Contents ix

Prevention Strategy .....................524
Modem Configuration Sample Files ................525
Sample File modem_m0.cfg ..................525
Sample File modem_m1.cfg ..................527
Sample File modem_z.cfg...................529
Sample File modem_z0.cfg ..................531
Sample File modem_f.cfg ...................533
Sample File modem_f0.cfg ..................535
Sample File modem_f1.cfg ..................537
Index ..........................541
xEserver pSeries 630 Models 6C4 and 6E4 Service Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
vxii
v91
v92
v347
v441
A
caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
vxii
vxiii
v92
v348
Note: For a translation of these notices, see
System Unit Safety Information , order
number SA23-2652.
Rack Safety Instructions
vDo not install this unit in a rack where the internal rack ambient temperatures will
exceed 35 degrees C.
vDo not install this unit in a rack where the air flow is compromised. Any side, front or
back of the unit used for air flow through the unit must not be in direct contact with
the rack.
vCare should be taken to ensure that a hazardous condition is not created due to
uneven mechanical loading when installing this unit in a rack. If the rack has a
stabilizer it must be firmly attached before installing or removing this unit.
vConsideration should be given to the connection of the equipment to the supply
circuit so that overloading of circuits does not compromise the supply wiring or
overcurrent protection. To provide the correct power connection to the rack, refer to
the rating labels located on the equipment in the rack to determine the total power
requirement for the supply circuit.
vAn electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
xi

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the workstation.
In the system you are about to setup or service:
vThe ac power interface connector is considered the main power disconnect device.
vThis system has redundant power supply capabilities, meaning that it has the ability
to have two power supplies running simultaneously in the same system unit. When
instructed to disconnect the power source, ensure that all power cables have been
unplugged.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
D01
CAUTION:
This product is equipped with a three-wire power cable and plug for the user’s
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.
C01
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
D01
xii Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product.
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the
label on each part for laser certification numbers and approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above a class 1 level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1 power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
Safety Notices xiii

xiv Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
the IBM support websites for updated information and fixes applicable to the system and
related software.
xv

xvi Eserver pSeries 630 Models 6C4 and 6E4 Service Guide

About This Book
This book provides maintenance information that is specific to the Eserver pSeries
630 Models 6C4 and 6E4, as well as adapters and attached devices that do not have
their own service information. It also contains Maintenance Analysis Procedures (MAPs)
that are not common to other systems. In this book, the pSeries 630 Model 6C4 and
Model 6E4 are hereafter referred to as the
system .
MAPs that are common to all systems are contained in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
This book is used by the service representative to repair system failures. This book
assumes that the service representative has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Online Publications
IBM Eserver pSeries publications are available online. To access the online books,
visit our Web site at: http://www.ibm.com/servers/eserver/pseries/library/hardware_docs/
Related Publications
The following publications provide additional information about your system:
vThe Eserver
pSeries 630 Model 6C4 and Model 6E4 Installation Guide , order
number SA38-0605, contains information on how to set up and cable the system,
install and remove options, and verify system operation.
vThe Eserver pSeries 630 Model 6C4 and Model 6E4 User’s Guide , order number
SA38-0606, contains information to help users use the system, use the service aids,
and solve minor problems.
vThe
RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems ,
order number SA38-0509, contains diagnostic information, service request numbers
(SRNs), and failing function codes (FFCs).
vThe RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for
Multiple Bus Systems
, order number SA38-0516, contains information about
adapters, devices, and cables for your system. This manual is intended to
supplement the service information found in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
vThe
Site and Hardware Planning Guide , order number SA38-0508, contains
information to help you plan your installation.
vThe
System Unit Safety Information , order number SA23-2652, contains translations
of safety information used throughout this book.
xvii

vThe PCI Adapter Placement Reference , order number SA38-0538, contains
information regarding slot restrictions for adapters that can be used in this system.
Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
vAIX
vElectronic Service Agent
vEserver
vIBM
vLANstreamer
vPowerPC
vpSeries
Other company, product, and service names may be trademarks or service marks of
others.
xviii Eserver pSeries 630 Models 6C4 and 6E4 Service Guide