IBM eserver xSeries 440 User manual

Troubleshooting Guide
xSeries 440
Type 8687

IBM
xSeries 440
Troubleshooting Guide
SC59-P651-50

Note: Before using this information and the product it supports, be sure to read the general information in Appendix A,
“Notices” on page 51.
Second Edition (July 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.

© Copyright IBM Corp. 2002 iii
Contents
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Server power features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Major components of the xSeries 440 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Center plane connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
SMP Expansion Module connectors and lights . . . . . . . . . . . . . . . . . . . . . . . . . . 11
PCI-X planar internal connectors and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
I/O board internal connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Remote Supervisor Adapter component locations. . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2. Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
POST beep code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Identifying problems using the Light Path Diagnostics feature . . . . . . . . . . . . . . . . . 26
Light Path Diagnostics panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Light Path Diagnostics table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ServerGuide problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Small computer system interface (SCSI) messages. . . . . . . . . . . . . . . . . . . . . . . . . 31
Diagnostic programs and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Starting the diagnostic programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Viewing the test log:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing the System Error log: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Diagnostic error message tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Recovering BIOS code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting an Ethernet controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Network connection problems:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ethernet controller troubleshooting chart: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Getting help and technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Getting help and information from the World Wide Web . . . . . . . . . . . . . . . . . . . 49
Software service and support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Hardware service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Appendix A. Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Important notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Federal Communications Commission (FCC) statement . . . . . . . . . . . . . . . . . . . 53
Industry Canada Class A emission compliance statement . . . . . . . . . . . . . . . . . 54

iv xSeries 440:Troubleshooting Guide
Australia and New Zealand Class A statement . . . . . . . . . . . . . . . . . . . . . . . . . . 54
United Kingdom telecommunications safety requirement . . . . . . . . . . . . . . . . . . 54
European Union EMC Directive conformance statement. . . . . . . . . . . . . . . . . . . 54
Taiwanese Class A warning statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . . . 55
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

© Copyright IBM Corp. 2002 v
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

vi xSeries 440:Troubleshooting Guide
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1:
DANGER
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
• Connect all power cords to a properly wired and grounded electrical
outlet.
• Connect to properly wired outlets any equipment that will be attached
to this product.
• When possible, use one hand only to connect or disconnect signal
cables.
• Never turn on any equipment when there is evidence of fire, water, or
structural damage.
• Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
• Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
attached devices.

Safety vii
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
• Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.

viii xSeries 440:Troubleshooting Guide
Statement 4:
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power sup-
ply do not turn off the electrical current supplied to the device. The device also
might have more than one power cord. To remove all electrical current from the
device, ensure that all power cords are disconnected from the power source.
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
1
2

Safety ix
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any compo-
nent that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a ser-
vice technician.

x xSeries 440:Troubleshooting Guide

© Copyright IBM Corp. 2002 1
Chapter 1. Introduction
Problems can be caused by hardware, software, or some other error. This Trouble-
shooting Guide provides the information needed to help you solve the problem your-
self, or provide helpful information to a service technician.
In addition to this Troubleshooting Guide, the following xSeries 440 documentation is
provided with your server:
•Installation Guide
This printed publication contains setup and installation instructions. This publica-
tion is also provided in Portable Document Format (PDF) format on the IBM®
xSeries™Documentation CD.
•Rack Installation Instructions
This printed publication contains the instructions needed to install your server in a
rack cabinet. This publication is also provided in PDF format on the IBM xSeries
Documentation CD.
•Safety Book
This multilingual publication is provided in PDF format on the IBM xSeries Docu-
mentation CD. It contains translated versions of the caution and danger state-
ments that appear in the documentation for your server. Each caution and danger
statement has an assigned number, which you can use to locate the correspond-
ing statement in your native language.
•User’s Guide
This publication is provided in PDF format on the IBM xSeries Documentation CD.
It contains general information about your server.
•Option Installation Guide
This publication is provided in PDF format on the IBM xSeries Documentation CD.
It contains the information needed to install, remove, and connect optional devices
supported by your server.
Depending on your server model, additional publications might be included on the IBM
xSeries Documentation CD.

2 xSeries 440:Troubleshooting Guide
Server controls and indicators
The following section identifies the controls and indicators on the front and rear of your
server.
Front view
Power-on light: This green light turns on and stays on when you turn on your server,
and it blinks when the server is in Standby mode.
Hard disk drive activity light: When this green light is on, it indicates that the hard
disk drive is in use.
Hard disk drive error light: When this amber light is on, it indicates that there is a
problem with the hard disk drive.
USB port: This is an automatically configured port that you can use to connect one or
more USB devices to the front of the server, using Plug and Play technology.
System-error light: When this amber light is on, it indicates a system error has
occurred.
Information light: When this amber light is on, it indicates information about a system
error has been placed in the System Error log.
SCSI activity light: When this green light is on, it indicates that there is activity on the
SCSI bus.
Locator light: This blue light is used to help you locate other devices connected to the
server.
CD-ROM drive eject button: Push this button to release a CD-ROM drive from the
server.
Power button
Reset button
Power-on light
Hard disk drive activity light (green)
Hard disk drive error light (amber)
USB port
System-error light
(amber)
Information light
(amber)
SCSI activity light
(green)
Locator light
(blue)
CD-ROM drive eject button
CD eject button
CD-ROM drive activity light
Power supply
latch
Diskette drive
activity light
Diskette eject
button Diskette drive
eject button

Chapter 1. Introduction 3
CD eject button: Push this button to release a CD from the drive.
CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM
drive is in use.
Diskette drive eject button: Push this button to release a diskette drive from the
server.
Diskette eject button: Push this button to release a diskette from the drive.
Diskette drive activity light: When this light is on, it indicates that the diskette drive
is in use.
Power supply latch: This latch is used to secure the power-supply in place.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paper clip to press
the button.
Power button: Press this button to manually turn the server on or off.

4 xSeries 440:Troubleshooting Guide
Rear view
System power connectors (1 and 2): The system power cords are connected to
these two connectors to provide power to the system.
RXE Expansion Port B: Use this port to connect the server to a remote I/O enclosure
when two SMP Expansion Modules are installed.
Auxiliary pointing device connector: Signal cables for a mouse, trackball, or other
pointing device are connected to the auxiliary pointing device connector.
Keyboard port: Signal cables for a keyboard are connected to the keyboard port.
Remote Supervisor Adapter ports and indicators: This group of ports and
indicators located on the back of the server are used for system management
information and control.
•External power connector - This connector is not supported on this server.
•Error LED - This amber light goes on when a system management error has
occurred.
System power
connector (1) System power
connector (2)
RXE Expansion Port (B)
Keyboard port
Auxiliary pointing
device connector
Remote
Supervisor
Adapter
ports
Ethernet
activity light
Ethernet
link light
Gigabit Ethernet
port
RXE Expansion
Port (A)
Video port
USB 2
USB 1
RXE Management Port
SMP Expansion Port 1
SMP Expansion Port 2
SMP Expansion Port 3
SCSI port
External power
connector
Error LED
(amber)
Power LED
(green)
ASM interconnect
port Ethernet link LED
(green)
Ethernet activity LED
(green)
10/100
Ethernet port
Management port

Chapter 1. Introduction 5
•ASM interconnect port - Signal cables for managing expansion module
resources are connected to this port.
•Ethernet link light: This green light, located on the right of the Ethernet port,
goes on when there is an active link connection on the Ethernet controller for the
Ethernet port.
•Ethernet activity light: This green light, located on the left of the Ethernet port,
goes on when there is activity on the Ethernet LAN connected to the Ethernet
port.
•10/100 Ethernet port - Ethernet Signal cables are connected to the Ethernet port.
•Management port - Signal cables for modems or other serial devices are
connected to this port.
•Power LED - This green light goes on and stays on when you plug in your server.
Ethernet activity light: This green light, located on the left of the Gigabit Ethernet
port, blinks when there is activity on the Ethernet LAN.
Ethernet link light: This green light, located on the right of the Gigabit Ethernet port,
goes on when there is an active link connection on the Gigabit Ethernet controller for
Ethernet port 1.
Gigabit Ethernet port: Gigabit Ethernet Signal cables are connected to the Gigabit
Ethernet port. This port supports 10/100/1000 speed connections.
RXE Expansion Port A: Use this port to connect the server to a remote I/O
enclosure, when only one SMP Expansion Module is installed.
Video port: The signal cable for a monitor connects to the video port.
USB 2: This is an automatically configured port that you can use to connect one or
more USB devices to the server, using Plug and Play technology.
USB 1: This is an automatically configured port that you can use to connect one or
more USB devices to the server, using Plug and Play technology.
RXE Management Port: Use this port to connect a management cable from the
server to a remote I/O enclosure.
SCSI port: This port is used to connect external SCSI devices to the server.
SMP Expansion port 3: This port is intended for future use.
SMP Expansion port 2: This port is used to interconnect two SMP Expansion
Modules together.
SMP Expansion port 1: This port is used to interconnect two SMP Expansion
Modules together.

6 xSeries 440:Troubleshooting Guide
Server power features
This section contains information on how to properly turn your server on and off.
Turning on the server
You can turn on the server in any of the following ways:
• If the power cords are connected to a power source, you can press the power-con-
trol button on the front of the server.
Notes:
1. You can install a circular disk over the power-control button to prevent acci-
dental manual power-off. This disk, known as the power-control button shield,
comes with your server.
2. After you plug the power cords of your server into the electrical outlets, wait
approximately 20 seconds before pressing the power-control button. During
this time, the system-management adapter is initializing; therefore, the power-
control button does not respond.
• If the server is turned on and a power failure occurs, the server will restart auto-
matically when power is restored.
• If ac power is present and the server is in Standby mode, the server can be turned
on from the Remote Supervisor Adapter user interface.
• When you plug in your server for the first time, Wake on LAN®can turn on the
server.
• If your server was previously turned on, it must be properly placed in Standby
mode for the Wake on LAN feature to turn on the server.
Complete the following steps to manually turn on the server:
1. Review the information in “Safety” on page v.
2. Turn on all external devices, such as the monitor.
3. Plug the server power cords into the power source.
4. Press the power-control button on the front of the server.
Note: While the server is powering up, the power-on LED on the front of the
server is lit.

Chapter 1. Introduction 7
Turning off the server
Complete the following steps to manually turn off the server:
1. Review the information in “Safety” on page v.
2. See your operating system documentation for the proper procedure to shut down
the operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The
device also might have more than one power cord. To remove all electrical
current from the device, ensure that all power cords are disconnected from
the power source.
3. Press the power-control button on the front of the server. This will put the server in
Standby mode.
Note: You might need to press and hold the power-control button for more than 4
seconds to cause an immediate shutdown of the server and to force it into
Standby mode. You can use this feature if the operating system stops func-
tioning.
4. Disconnect the server from the power source.
Note: After disconnecting all the power cords, wait approximately 15 seconds for
your system to stop running. Watch for the power-on LED on the front of
the server to stop flashing.
1
2

8 xSeries 440:Troubleshooting Guide
Standby mode Standby mode refers to the condition in which the server is connected to an ac power
source but the server operating system is not running and all core logic is shut down
except for the service processor. In Standby mode, the server can respond to service
processor requests, such as a remote request to turn on the server. When the server
is in Standby mode, the power-on LED on the front of the server flashes (when the
server is running, the power-on LED stays on and does not flash).
You can put the server in Standby mode in any of the following ways:
• You can press the power-control button on the server. This starts an orderly shut-
down of the operating system, if this feature is supported by your operating sys-
tem.
• The server can be placed in Standby mode from the Remote Supervisor Adapter
user interface.
Complete the following steps to put the server into Standby mode:
1. See the operating system documentation for the proper procedure to shut down
the operating system.
Note: Each operating system is different. Read all the documentation about shut-
ting down the operating system before continuing.
2. Press the power-control button on the front of the server.
Notes:
a. After you place the server in Standby mode, wait at least 5 seconds before
you turn on the server again.
b. You might need to press and hold the power-control button for more than 4
seconds to cause an immediate shutdown of the operating system and to
force it into Standby mode. You can use this feature if the operating system
stops functioning.