IBM eServer xSeries 455 Type 8855 User manual

IBM xSeries 455
Type 8855
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver
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IBM xSeries 455
Type 8855
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
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Note
Before using this information and the product it supports, read Appendix C, “Notices,” on page 255.
Fourth Edition (February 2005)
The most recent version of this document is available on the World Wide Web at
http://www.ibm.com/pc/support.
The following paragraph does not apply the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE. Some states do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not offer
the products, services, or features discussed in this document in other countries, and the information is subject to
change without notice. Consult your local IBM representative for information on the products, services, and features
available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing
representative.
©Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver
™ xSeries ® 455 Type 8855 server.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM products. Before servicing an IBM
product, be sure to review “Safety information” on page 215.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 215.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, system abstraction layer/extensible
firmware interface (SAL/EFI) flash, and device driver files from
http://www.ibm.com/pc/support on the World Wide Web.
©Copyright IBM Corp. 2003 iii

iv IBM xSeries 455 Type 8855: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements used in this book ...............2
Features and specifications.....................3
What your server offers ......................4
Active Memory .........................5
Memory scrubbing and Memory ProteXion ..............5
Memory mirroring .......................5
Hot-swap memory .......................5
Server controls, LEDs, and power ..................6
Front view ..........................6
Rear view ..........................7
Server power features......................9
Chapter 2. Configuring the server .................11
Using the EFI Firmware Boot Manager ................12
Using the Configuration/Setup Utility program .............12
Starting the Configuration/Setup Utility program ............12
Configuration/Setup Utility menu choices ..............13
Passwords .........................15
Using the RAID configuration programs ................16
Using the LSI Logic Configuration Utility program ...........16
Using ServeRAID Manager ...................17
Setting up the Remote Supervisor Adapter...............20
Remote Supervisor Adapter features ................20
Setup requirements ......................20
Cabling and configuring the Remote Supervisor Adapter.........21
Using the ASM interconnect network ................29
Configuring the Gigabit Ethernet controller ...............33
Configuring scalable partitions ...................34
Creating ascalable partition ...................34
Deleting ascalable partition ...................36
Chapter 3. Diagnostics .....................37
General checkout ........................37
Diagnostic tools overview .....................39
POST error codes and messages ..................39
System-error logs ........................40
Light Path Diagnostics feature ...................40
The diagnostics panel .....................41
LEDs on the top of the server ..................41
LEDs on the system boards ...................41
Diagnostic display ........................42
Diagnostic programs, error codes, and messages ............42
Text messages ........................42
Starting the AMIDiag program ..................42
AMIDiag menus .......................44
System diagnostic tests.....................46
Memory diagnostic tests ....................47
©Copyright IBM Corp. 2003 v

IDE device diagnostic tests ...................48
SCSI diagnostic tests .....................50
Video diagnostic tests .....................53
USB diagnostic tests......................54
Miscellaneous diagnostic tests ..................61
Options menu ........................64
Ethernet diagnostic tests ....................71
Diagnostic error code tables ...................71
Small computer system interface (SCSI) messages ...........71
Recovering SAL/EFI code .....................71
Clearing apower-on password ...................73
Clearing CMOS.........................74
Power checkout ........................74
Troubleshooting the Ethernet controller ................75
Network connection problems ..................75
Ethernet controller troubleshooting chart ..............76
Ethernet controller messages ..................76
Chapter 4. Installing options ...................77
Installation guidelines ......................77
System reliability considerations .................77
Working inside aserver with power on ...............78
Handling static-sensitive devices .................78
Major components of the xSeries 455 server ..............79
Midplane board LEDs ......................80
Processor board internal connectors and LEDs .............80
PCI-X board internal connectors and LEDs ..............82
Memory board internal connectors and LEDs ..............82
Memory switch card LEDs.....................83
I/O-board internal connectors....................83
Opening the cover .......................84
Removing and replacing the bezel..................85
Removing and replacing ahot-swap power supply ............86
Installing an adapter .......................88
Cabling aServeRAID adapter ...................91
Installing ahot-swap hard disk drive .................93
Installing aCD-ROM or DVD-ROM drive ...............94
Installing memory ........................95
Hot-replacing DIMMs.......................98
Installing and replacing amicroprocessor and power module ........99
Replacing and troubleshooting fans ................. 107
Replacing fan 1or 2..................... 107
Replacing fan 3or 4..................... 108
Replacing the battery ...................... 109
Completing the installation .................... 111
Closing the cover....................... 111
Connecting the cables .....................112
Updating your server configuration ................ 125
Installing the server in arack .................. 125
Chapter 5. Field replaceable units ................ 127
Memory-board assembly ..................... 127
Memory switch card and cable .................. 128
Processor-board assembly .................... 129
Microprocessor and power module ................ 131
Processor-board VRM ..................... 132
vi IBM xSeries 455 Type 8855: Hardware Maintenance Manual and Troubleshooting Guide

PCI-X board assembly ..................... 133
Midplane board ....................... 135
Midplane-board VRM ..................... 136
PCI-X board ........................ 137
Active PCI assembly ..................... 140
I/O board, riser card, and Remote Supervisor Adapter ......... 141
Restoring the nonvolatile EFI variables .............. 145
Top cover assembly ...................... 148
Top power board ........................ 149
Hard disk drive backplane .................... 150
Media bay card ........................ 152
Memory-board retaining latches .................. 152
AC box assembly mechanism ................... 154
Media-extract mechanism .................... 155
Power/reset card assembly .................... 156
Light Path card ........................ 157
Chapter 6. Symptom-to-FRU index ................ 159
Light Path LED errors ...................... 159
System-error log entries ..................... 163
SAL/EFI messages ...................... 163
Service processor messages .................. 170
Diagnostic error codes ..................... 175
System-error codes...................... 176
IDE CD test error codes .................... 178
ATAPI removables test error codes ................ 179
IDE DVD-ROM drive test error codes ............... 181
SCSI test error codes ..................... 181
Video test error codes ..................... 184
USB test error codes ..................... 184
Serial port test error codes ................... 186
Advanced System Management error codes ............ 187
Scalability port and RXE port error codes.............. 190
Memory test error codes .................... 193
LED error codes ....................... 195
Error symptoms ........................ 196
Power supply LED errors..................... 200
Diagnostic display error codes ................... 201
Hardware status error codes .................. 201
SAL/EFI progress codes .................... 203
SCSI error messages ...................... 205
Ethernet error messages ..................... 205
Undetermined problems ..................... 205
Chapter 7. Parts listing xSeries 455 Type 8855............ 207
System ........................... 207
Figure A........................... 209
Figure B........................... 210
Keyboard CRUs ........................211
Power cord CRUs ....................... 212
Appendix A. Getting help and technical assistance .......... 213
Before you call ........................ 213
Using the documentation..................... 213
Getting help and information from the World Wide Web ......... 214
Software service and support ................... 214
Contents vii

Hardware service and support ................... 214
Appendix B. Related service information .............. 215
Safety information ....................... 215
General safety ....................... 215
Electrical safety ....................... 216
Safety inspection guide .................... 217
Handling static-sensitive devices ................. 218
Grounding requirements .................... 218
Safety notices (multilingual translations) .............. 219
Appendix C. Notices ...................... 255
Edition notice ......................... 255
Trademarks.......................... 256
Important notes ........................ 256
Product recycling and disposal .................. 257
Battery return program ..................... 257
Electronic emission notices .................... 258
Federal Communications Commission (FCC) statement ........ 258
Industry Canada Class Aemission compliance statement ........ 258
Australia and New Zealand Class Astatement ............ 258
United Kingdom telecommunications safety requirement ........ 258
European Union EMC Directive conformance statement ........ 258
Taiwanese Class Awarning statement ............... 259
Chinese Class Awarning statement ................ 259
Japanese Voluntary Control Council for Interference (VCCI) statement 259
Power cords ......................... 259
Index ............................ 263
viii IBM xSeries 455 Type 8855: Hardware Maintenance Manual and Troubleshooting Guide