IBM xSeries 206m User manual

IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide
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IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 115.
The most recent version of this document is available at http://www.ibm.com/support/.
Ninth Edition (August 2007)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................5
System-board internal connectors .................6
System-board switches and jumpers ................7
System-board external connectors .................8
System-board LEDs ......................9
System-board option connectors .................10
Chapter 2. Configuration information and instructions .........11
Updating the firmware ......................11
Configuring the server ......................11
Using the ServerGuide Setup and Installation CD ...........11
Using the Configuration/Setup Utility program ............12
Using the SAS/SATA Configuration Utility program (hot-swap SAS/SATA
models only) ........................13
Configuring the Ethernet controller.................13
Using the Adaptec HostRAID configuration programs ..........14
Updating the UUID .......................17
Updating the DMI/SMBIOS data ..................17
Chapter 3. Parts listing, Type 8849 and Type 8491 server ........19
Replaceable server components ..................21
Power cords ..........................24
Chapter 4. Removing and replacing server components ........27
Installation guidelines ......................27
System reliability guidelines ...................28
Working inside the server with the power on .............28
Handling static-sensitive devices .................28
Returning adevice or component .................29
Removing and replacing Tier 1CRUs ................30
Removing the cover ......................30
Installing the cover ......................31
Removing an adapter .....................32
Installing an adapter ......................33
Hard disk drive ........................35
Removing amemory module (DIMM)................38
Installing amemory module (DIMM) ................39
Replacing afan........................40
Removing and replacing Tier 2CRUs ................42
Removing the battery .....................42
©Copyright IBM Corp. 2005 iii

Installing the battery ......................42
Removing aCD or DVD drive ..................44
Installing aCD or DVD drive ...................44
Removing the operator information panel assembly ..........45
Installing the operator information panel assembly ...........46
Removing the power supply ...................46
Installing the power supply ...................47
Removing the riser-card assembly .................49
Installing the riser-card assembly .................49
Removing the SAS/SATA backplane or SATA back panel ........50
Installing the SAS/SATA backplane or SATA back panel .........51
SAS/SATA controller ......................51
Removing and replacing FRUs ...................54
Microprocessor ........................54
Removing the system board ...................59
Installing the system board ...................60
Chapter 5. Diagnostics .....................61
Diagnostic tools ........................61
POST ............................61
POST beep codes ......................61
Error logs ..........................65
POST error codes.......................66
Checkout procedure .......................73
About the checkout procedure ..................73
Performing the checkout procedure ................73
Troubleshooting tables ......................75
CD or DVD drive problems ...................75
General problems .......................76
Hard disk drive problems ....................76
Intermittent problems......................77
Keyboard, mouse, or pointing-device problems ............78
USB keyboard, mouse, or pointing-device problems ..........79
Memory problems .......................80
Microprocessor problems ....................80
Monitor problems .......................81
Optional-device problems ....................83
Power problems .......................84
Serial port problems ......................85
ServerGuide problems .....................86
Software problems ......................86
Universal Serial Bus (USB) port problems ..............87
Video problems........................87
System board LEDs .......................87
Diagnostic programs, messages, and error codes ............89
Running the diagnostic programs .................89
Diagnostic text messages ....................90
Viewing the test log ......................91
Diagnostic error codes .....................91
Updating BIOS code .......................99
System-error log messages .................... 100
Solving power problems ..................... 108
Solving Ethernet controller problems ................ 109
Solving undetermined problems ..................110
Problem determination tips ....................110
Calling IBM for service...................... 111
iv IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........113
Before you call ........................113
Using the documentation .....................113
Getting help and information from the World Wide Web .........114
Software service and support ...................114
Hardware service and support ...................114
Appendix B. Notices ......................115
Edition notice .........................115
Trademarks..........................116
Important notes ........................116
Product recycling and disposal...................117
Battery return program......................118
Electronic emission notices ....................119
Federal Communications Commission (FCC) statement ........119
Industry Canada Class Aemission compliance statement ........119
Australia and New Zealand Class Astatement ............119
United Kingdom telecommunications safety requirement ........119
European Union EMC Directive conformance statement ........119
Taiwanese Class Awarning statement ............... 120
Chinese Class Awarning statement ................ 120
Japanese Voluntary Control Council for Interference (VCCI) statement 120
Power cords ......................... 120
Index ............................ 123
Contents v

vi IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 24.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide