IBM xSeries 206m User manual

IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide


IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 115.
The most recent version of this document is available at http://www.ibm.com/support/.
Ninth Edition (August 2007)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................5
System-board internal connectors .................6
System-board switches and jumpers ................7
System-board external connectors .................8
System-board LEDs ......................9
System-board option connectors .................10
Chapter 2. Configuration information and instructions .........11
Updating the firmware ......................11
Configuring the server ......................11
Using the ServerGuide Setup and Installation CD ...........11
Using the Configuration/Setup Utility program ............12
Using the SAS/SATA Configuration Utility program (hot-swap SAS/SATA
models only) ........................13
Configuring the Ethernet controller.................13
Using the Adaptec HostRAID configuration programs ..........14
Updating the UUID .......................17
Updating the DMI/SMBIOS data ..................17
Chapter 3. Parts listing, Type 8849 and Type 8491 server ........19
Replaceable server components ..................21
Power cords ..........................24
Chapter 4. Removing and replacing server components ........27
Installation guidelines ......................27
System reliability guidelines ...................28
Working inside the server with the power on .............28
Handling static-sensitive devices .................28
Returning adevice or component .................29
Removing and replacing Tier 1CRUs ................30
Removing the cover ......................30
Installing the cover ......................31
Removing an adapter .....................32
Installing an adapter ......................33
Hard disk drive ........................35
Removing amemory module (DIMM)................38
Installing amemory module (DIMM) ................39
Replacing afan........................40
Removing and replacing Tier 2CRUs ................42
Removing the battery .....................42
©Copyright IBM Corp. 2005 iii

Installing the battery ......................42
Removing aCD or DVD drive ..................44
Installing aCD or DVD drive ...................44
Removing the operator information panel assembly ..........45
Installing the operator information panel assembly ...........46
Removing the power supply ...................46
Installing the power supply ...................47
Removing the riser-card assembly .................49
Installing the riser-card assembly .................49
Removing the SAS/SATA backplane or SATA back panel ........50
Installing the SAS/SATA backplane or SATA back panel .........51
SAS/SATA controller ......................51
Removing and replacing FRUs ...................54
Microprocessor ........................54
Removing the system board ...................59
Installing the system board ...................60
Chapter 5. Diagnostics .....................61
Diagnostic tools ........................61
POST ............................61
POST beep codes ......................61
Error logs ..........................65
POST error codes.......................66
Checkout procedure .......................73
About the checkout procedure ..................73
Performing the checkout procedure ................73
Troubleshooting tables ......................75
CD or DVD drive problems ...................75
General problems .......................76
Hard disk drive problems ....................76
Intermittent problems......................77
Keyboard, mouse, or pointing-device problems ............78
USB keyboard, mouse, or pointing-device problems ..........79
Memory problems .......................80
Microprocessor problems ....................80
Monitor problems .......................81
Optional-device problems ....................83
Power problems .......................84
Serial port problems ......................85
ServerGuide problems .....................86
Software problems ......................86
Universal Serial Bus (USB) port problems ..............87
Video problems........................87
System board LEDs .......................87
Diagnostic programs, messages, and error codes ............89
Running the diagnostic programs .................89
Diagnostic text messages ....................90
Viewing the test log ......................91
Diagnostic error codes .....................91
Updating BIOS code .......................99
System-error log messages .................... 100
Solving power problems ..................... 108
Solving Ethernet controller problems ................ 109
Solving undetermined problems ..................110
Problem determination tips ....................110
Calling IBM for service...................... 111
iv IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........113
Before you call ........................113
Using the documentation .....................113
Getting help and information from the World Wide Web .........114
Software service and support ...................114
Hardware service and support ...................114
Appendix B. Notices ......................115
Edition notice .........................115
Trademarks..........................116
Important notes ........................116
Product recycling and disposal...................117
Battery return program......................118
Electronic emission notices ....................119
Federal Communications Commission (FCC) statement ........119
Industry Canada Class Aemission compliance statement ........119
Australia and New Zealand Class Astatement ............119
United Kingdom telecommunications safety requirement ........119
European Union EMC Directive conformance statement ........119
Taiwanese Class Awarning statement ............... 120
Chinese Class Awarning statement ................ 120
Japanese Voluntary Control Council for Interference (VCCI) statement 120
Power cords ......................... 120
Index ............................ 123
Contents v

vi IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 24.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

vDo not touch the reflective surface of adental mirror to alive electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches alive electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform amechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from acircuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
–Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
–When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating acomplete circuit that could cause an electrical shock.
–When using atester, set the controls correctly and use the approved probe
leads and accessories for that tester.
–Stand on asuitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v
Use extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this documentation begins with anumber.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if acaution statement begins with anumber 1, translations for that
caution statement appear in the Safety Information document under statement 1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your server or optional device before you install the device.
xIBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid ashock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to aproperly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
amodule containing alithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
xii IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
Safety xiii

Statement 8:
CAUTION:
Never remove the cover on apower supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect aproblem with one of these parts, contact
aservice technician.
Statement 10:
CAUTION:
Do not place any object weighing more than 82 kg (180 lb) on top of
rack-mounted devices.
>82 kg (180 lb)
Attention: This server is suitable for use on an IT power distribution system,
whose maximum phase to phase voltage is 240 Vunder any distribution fault
condition.
xiv IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM®xSeries®306m Type 8849 or Type
8491 server. It describes the diagnostic tools that come with the server, error codes
and suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
vTier 1customer replaceable unit (CRU): Replacement of Tier 1CRUs is your
responsibility. If IBM installs aTier 1CRU at your request, you will be charged for
the installation.
vTier 2customer replaceable unit: You may install aTier 2CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
vInstallation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
vUser’s Guide
This document is in Portable Document Format (PDF) on the IBM xSeries
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
vRack Installation Instructions
This printed document contains instructions for installing the server in arack.
vSafety Information
This document is in PDF on the IBM xSeries Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has anumber that you can use to locate the
corresponding statement in your language in the Safety Information document.
vWarranty and Support Information
This document is in PDF on the xSeries Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
Depending on the server model, additional documentation might be included on the
IBM xSeries Documentation CD.
The server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
©Copyright IBM Corp. 2005 1

These updates are available from the IBM Web site. To check for updated
documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support,type xSeries 306m and click Search.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Features and specifications
The following information is asummary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
One Intel®LGA 775 Pentium®IV w/
1024 KB (minimum) Level-2 cache
Note: Use the Configuration/Setup
Utility program to determine the type
and speed of the microprocessor.
Memory:
vMinimum: 512 MB
vMaximum: 8GB
vType: PC4200, 533 MHz, ECC,
DDR II unbuffered SDRAM DIMMs
only
vSlots: Four dual inline
vSupports 512 MB, 1GB, and 2GB
DIMMs
Drives:
CD/DVD: Ultrabay Enhanced
Expansion bays:
Two 3.5-inch slim-high bays for hard
disk drives.
vHot-swap models: Supports
maximum of two serial-attached
SCSI (SAS) drives or two serial
ATA (SATA) drives
vSimple-swap models: Supports
maximum of two SATA drives
Expansion slots:
vTwo 66/100 MHz/64-bit PCI-X slots
vUpgradable to one PCI Express x8
slot and one 66/100 MHz/64-bit
PCI-X slot
Video controller:
vATI RN50B video on system board
vCompatible with SVGA and VGA
v16 MB DDR video memory
Power supply:
350 watt (110 or 220 Vac
auto-sensing)
Size:
vHeight: 43 mm (1.70 inches)
vDepth: 559 mm (22 inches)
vWidth: 440 mm (17.32 inches)
vMaximum weight: 12.7 kg (28 lb)
depending on your configuration
Integrated functions:
vTwo Broadcom NetXtreme™GB
Ethernet controllers on the system
board with Wake on LAN®support
vSerial port
vFour USB ports (two on front and
two on rear of server)
vKeyboard port
vMouse port
Hard disk controllers:
vSerial ATA (SATA) controller with
integrated RAID (simple-swap
SATA models)
vSerial-attached SCSI (SAS)
controller with integrated RAID
(hot-swap SAS/SATA models)
Acoustical noise emissions:
vSound power, idling: 65 decibel
maximum
vSound power, operating: 65
decibel maximum
Environment:
vAir temperature:
–Server on: 10° to 35°C (50.0°
to 95.0°F); altitude: 0to 914 m
(2998.7 ft)
–Server off: -40° to 60°C
(-104° to 140°F); maximum
altitude: 2133 m(6998.0 ft)
v
Humidity:
–Server on: 8% to 80%
–Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour:
vMinimum configuration: 341 Btu (100
watts) per hour
vMaximum configuration: 1024 Btu
(300 watts) per hour
Electrical input:
vSine-wave input (47-63 Hz) required
vInput voltage low range:
–Minimum: 100 Vac
–Maximum: 127 Vac
v
Input voltage high range:
–Minimum: 200 Vac
–Maximum: 240 Vac
v
Input kilovolt-amperes (kVA),
approximately:
–Minimum: 0.102 kVA
–Maximum: 0.55 kVA
Notes:
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. These levels were measured in
controlled acoustical environments
according to the procedures
specified by the American National
Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in agiven
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which alarge number of computers
will operate.
Note: Some operating systems, such as SCO 6.0 and UnixWare 7.14, do not
support RAID. See http://www.ibm.com/servers/eserver/serverproven/compat/us/.
Chapter 1. Introduction 3

Server controls, LEDs, and connectors
This section describes the controls, light-emitting diodes (LEDs), and connectors on
the front and rear of the server.
Front view
The following illustration shows the controls, light-emitting diodes (LEDs), and
connectors on the front of the server.
Power-on LED
Power-control button
Reset button
Hard disk drive activity LED
Locator LED
System-error LED
USB 1 connector
USB 2 connector
CD-eject button
CD drive activity LED
Power-on LED: When this LED is lit, it indicates that the server is turned on. When
this LED is off, it indicates that ac power is not present, or the power supply or the
LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from the
server, you must disconnect the power cord from the electrical outlet.
Power-control button: Press this button to turn the server on and off manually. A
power-control-button shield comes installed around the button to prevent the server
from being turned off accidentally. You can remove this disk-shaped shield if you
prefer.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use apen or the end of astraightened paper clip to
press the button.
Hard disk drive activity LED: When this LED is flashing, it indicates that ahard
disk drive is in use.
Locator LED: When this LED is lit, it has been lit remotely by the system
administrator to aid in visually locating the server.
System-error LED: When this LED is lit, it indicates that asystem error has
occurred.
USB connectors: Connect aUSB device to either of these connectors.
CD-eject button: Press this button to release aCD from the CD drive.
CD drive activity LED: When this LED is lit, it indicates that the CD drive is in use.
4IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide