IBM Netfinity 3500 Series User manual

S05L-1908-01
IBM Netfinity Servers
IBM Netfinity 3500 - Type 8644
Models 10U, 10X, 20U, 20X, 21U, 21X, 30U, 30X
Hardware Maintenance Manual
April 1998
We Want Your Comments!
(Please see page 138)

S05L-1908-01
IBM Netfinity Servers
IBM Netfinity 3500 - Type 8644
Models 10U, 10X, 20U, 20X, 21U, 21X, 30U, 30X
Hardware Maintenance Manual
April 1998
We Want Your Comments!
(Please see page 138)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” in your manual.
Second Edition (April 1998)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1997, 1998. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii IBM Netfinity Servers HMM

About This Supplement
This supplement contains diagnostic information,
Symptom-to-FRU Indexes, service information, error
codes, error messages, and configuration information for
the Netfinity 3500 - Type 8654.
Important
This manual is intended for trained servicers who are
familiar with IBM Netfinity server products.
Before servicing an IBM product, be sure to review
“Safety Information” on page 126.
Online Support
Use the World Wide Web (WWW) or the IBM PC
Company BBS to download Diagnostic, BIOS Flash, and
Device Driver files.
File download address is:
http://www.pc.ibm.com/us/files.html
The IBM PC Company BBS can be reached at (919)
517-0001.
IBM Online Addresses:
The HMM manuals online address is:
http://www.pc.ibm.com/us/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.ibm.com/us/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iii

iv IBM Netfinity Servers HMM

Contents
About This Supplement .............. iii
Online Support . . . . . . . . . . . . . . . . iii
IBM Netfinity 3500 - Type 8644 .......... 1
General Checkout . . . . . . . . . . . . . . . . . 4
Diagnostics . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . 13
Additional Service Information ........... 15
Undetermined Problems . . . . . . . . . . . . . . 38
Locations . . . . . . . . . . . . . . . . . . . . . 49
Symptom-to-FRU Index . . . . . . . . . . . . . 105
Parts Listing . . . . . . . . . . . . . . . . . . 119
Related Service Information .......... 125
Safety Information . . . . . . . . . . . . . . . 126
Battery Notice (Lithium) ............. 131
Battery Notice (Nickel Cadmium) ......... 134
Laser Compliance Statement .......... 136
Send Us Your Comments! ............ 138
Problem Determination Tips ........... 139
Phone Numbers, U.S. and Canada ........ 140
Trademarks . . . . . . . . . . . . . . . . . . 142
 Copyright IBM Corp. 1997, 1998 v

vi IBM Netfinity Servers HMM

IBM Netfinity 3500 - Type 8644
General Checkout . . . . . . . . . . . . . . . . . 4
Diagnostics . . . . . . . . . . . . . . . . . . . . 5
Diagnostic Test Programs ........... 6
Power-on Self-Test (POST) .......... 7
POST Beep Codes .............. 8
Error Messages . . . . . . . . . . . . . . . . 8
POST Error Messages and Beep Codes . . . 8
SCSI Error Messages ............ 8
Diagnostic Error Messages ......... 8
Software-Generated Error Messages ..... 8
Symptom-to-FRU Index . . . . . . . . . . . . 8
Installing Files from Option Diskettes ...... 9
Running the Diagnostic Test Programs ..... 9
Power-On Self-Test (POST) Messages ..... 10
Features . . . . . . . . . . . . . . . . . . . . . 13
Additional Service Information ........... 15
CD-ROM Emergency Eject ........... 16
Configuration Overview . . . . . . . . . . . . 16
Configuration/Setup Program . . . . . . . . . . 17
Configuration/Setup Utility Program Menus . . . 19
System Summary . . . . . . . . . . . . . . 20
Product Data . . . . . . . . . . . . . . . . 20
Devices and I/O Ports ........... 20
Start Options . . . . . . . . . . . . . . . . 21
Date and Time ............... 21
System Security . . . . . . . . . . . . . . 21
Using the Power-On Password Menu . . . 21
Using the Administrator Password Menu . 23
Using the Enhanced Security Features . . 24
Restricting Access to IDE Devices and
Diskette Drives . . . . . . . . . . . . 26
Setting Adapter ROM Security ...... 26
Advanced Setup . . . . . . . . . . . . . . 26
Cache Control . . . . . . . . . . . . . . 26
ROM Shadowing . . . . . . . . . . . . 26
PCI Control . . . . . . . . . . . . . . . 26
Plug and Play Control .......... 27
Processor Control . . . . . . . . . . . . 27
ISA Legacy Resources ........... 27
Power Management . . . . . . . . . . . . 28
Using the Automatic Configuration and
Power Interface BIOS Mode ...... 28
Configuring the Ethernet Controller ....... 28
Ethernet Cable Specifications .......... 31
Ethernet Connection Problems ......... 34
Ethernet Subsystem Error Messages ...... 35
RPL-Related Error Messages ........ 35
Undetermined Problems . . . . . . . . . . . . . . 38
Hard Disk Drive Boot Error (1962 and I999030X) 39
Power Supply . . . . . . . . . . . . . . . . . 39
Main Power Supply Connection ....... 40
 Copyright IBM Corp. 1997, 1998 1

Resolving Configuration Conflicts ........ 41
Resolving Hardware Configuration Conflicts . 41
Resolving Software Configuration Conflicts . . 42
SCSISelect Utility . . . . . . . . . . . . . . . 42
Starting the SCSISelect Utility Program . . . 42
SCSISelect Utility Program Choices ..... 43
Configure/View Host Adapter Settings . . 43
SCSI Disk Utilities ............ 44
Performing a Low-Level Disk Format . . . 44
When To Use the Format Disk Program . 44
Starting the Low-Level Format ...... 45
Security Options . . . . . . . . . . . . . . . . 45
Serial/Parallel/USB Port Problems ....... 46
Server Configuration . . . . . . . . . . . . . . 46
Specifications . . . . . . . . . . . . . . . . . 47
Locations . . . . . . . . . . . . . . . . . . . . . 49
Adapters . . . . . . . . . . . . . . . . . . . 50
Considerations . . . . . . . . . . . . . . . 50
Installing or Removing Adapters ....... 51
Administrator Password Switch ......... 53
Battery . . . . . . . . . . . . . . . . . . . . 54
CD-ROM Drive . . . . . . . . . . . . . . . . 54
Handling . . . . . . . . . . . . . . . . . . 55
Loading . . . . . . . . . . . . . . . . . . 55
Completing the Installation ........... 56
Connecting External Options .......... 58
Adding a Hot-Swap Storage Expansion
Enclosure . . . . . . . . . . . . . . . . 58
Adding External SCSI Devices ....... 58
Attaching External Options ......... 60
Controls . . . . . . . . . . . . . . . . . . . . 61
Ethernet Connector . . . . . . . . . . . . . . 62
Ethernet Controller Operation Mode Switch . . . 63
Feet (Stabilizing) . . . . . . . . . . . . . . . . 64
Internal Drives . . . . . . . . . . . . . . . . . 65
Expansion Bays . . . . . . . . . . . . . . 65
Drive Specifications . . . . . . . . . . . . . 66
Types of Cables .............. 67
SCSI Drives . . . . . . . . . . . . . . . . 68
SCSI Physical Unit Numbers ....... 68
SCSI Logical Unit Number ........ 69
Termination Requirements . . . . . . . . 69
Preinstallation Steps (All Bays) ....... 70
Installing or Removing Drives in Bays 1 through
4 . . . . . . . . . . . . . . . . . . . . . 73
Installing or Removing Drives in Bays 5 and 6 75
Input/Output Connectors . . . . . . . . . . . . 78
Keyboard and Mouse Connectors ........ 80
Memory Modules . . . . . . . . . . . . . . . 81
Memory Configuration . . . . . . . . . . . 82
Microprocessors . . . . . . . . . . . . . . . . 83
Installing or Replacing Microprocessors . . 83
Parallel Port Connector ............ 89
ROM Operation Mode Switch .......... 90
2IBM Netfinity Servers HMM