IBM VIAVOICE 10-ADVANCED EDITION User manual

IBM
®
ViaVoice
®
for Windows
®
Personal Edition
User’s Guide
Release 10
IBM

IBM
®
ViaVoice
®
for Windows
®
Personal Edition
User’s Guide
Release 10
IBM

Note
Before using this information and the product it supports, be sure to read the information in Appendix C,
“Notices” on page 103.
First Edition (August 2002)
This edition applies to version 1, release 10, modification 0 of IBM ViaVoice for Windows Personal Edition US English
(program number 5724-C96) and to all subsequent releases and modifications until otherwise indicated in new
editions.
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way it believes appropriate without incurring any obligation to you.
30 Day Money Back Guarantee:
If you have purchased this product directly from IBM or an IBM Authorized Business Partner and are not completely
satisfied, you may return the entire undamaged product for a refund within 30 days. In the United States, you can
return unopened product to your place of purchase, or opened and undamaged product directly to us for a refund.
Product purchased from IBM Direct (800-426-2255) or IBM PSG Sales (800-426-7235) should be returned directly to
them.
To receive your refund directly from us, you will need to first obtain a Return Authorization Form. The form is
available by calling #1-800-825-5263, e-mail: [email protected] or by writing to us: IBM Voice Systems Returns -3rd
Floor, 8051 Congress Avenue, Boca Raton, Florida 33487.
Send the Return Authorization Form, your dated original sales receipt and the ViaVoice product box and its contents
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refund includes purchase price and taxes, but not shipping costs. IBM is not responsible for lost mail.
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with someone in the Rebates and Returns Department.
© Copyright International Business Machines Corporation 1998, 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Welcome to ViaVoice .........v
Conventions in this book .......vii
Chapter 1. Setting up your speech system . 1
Installing the ViaVoice software ......2
Setting up your microphone and audio system 6
Creating a voice model.........8
Analyzing your voice .........10
Analyzing your documents .......12
Troubleshooting setup problems .....13
Unable to install ViaVoice ......13
Problems with audio setup ......13
Poor recognition .........14
Chapter 2. The magic of dictating with
ViaVoice .............17
Practice dictating ..........18
Finding recognition errors .......19
Correcting errors ..........20
Try re-dictating your text before correction 20
Correcting misrecognized words ....20
Removing inserted words ......21
Correcting capitalization errors.....21
Next steps after correction .......21
Analyzing My Documents .......22
Troubleshooting dictation problems ....23
Chapter 3. Introducing VoiceCenter . . . 25
VoiceCenter components ........26
ViaVoice menu ...........28
Chapter 4. Dictating into SpeakPad . . . 31
SpeakPad menus and buttons ......32
General hints and tips.........34
Dictating numbers in the US English version
of ViaVoice ............35
Currency ............35
Dates .............35
Decimals ............35
Ordinals ............35
Long numbers ..........35
Timeofday...........35
Dictating numbers in number mode ....35
Spelling words in spell mode ......36
Saying commands while dictating.....36
Inline dictation commands ......36
"Scratch that" command .......36
Text-editing commands .......37
Bullet lists............37
Commands recognized as text .....37
Dictating e-mail user IDs and URLs ....39
Transferring your dictation to another
application ............40
Saving your dictation in SpeakPad ....41
Saving a speech session .......41
Saving your dictation as text .....41
Finding new words in your document . . . 42
Chapter 5. Dictating into Microsoft Word 43
Installing Word Program Support .....43
Try your first dictation into Word .....44
ViaVoice menus and buttons in Word . . . 45
Using natural commands .......47
General hints and tips.........48
Dictating numbers in the US English version
of ViaVoice ............49
Currency ............49
Dates .............49
Decimals ............50
Ordinals ............50
Long numbers ..........50
Timeofday...........50
Dictating numbers in number mode ....50
Spelling words in spell mode ......50
Saying commands while dictating.....51
Inline dictation commands ......51
"Scratch that" command .......51
Text-editing commands .......51
Bullet lists............52
Commands recognized as text .....52
Dictating e-mail user IDs and URLs ....54
Saving your dictation .........55
Saving a speech session .......55
Saving your dictation as text .....55
Finding new words in your document . . . 56
Chapter 6. Correcting your dictation . . . 57
Using the Correction window ......58
Correcting by voice .........60
© Copyright IBM Corp. 1998, 2002 iii

Correcting words by typing .......61
Delayed correction ..........62
Delegated correction .........63
Chapter 7. What Can I Say ......65
Views..............66
Interacting with What Can I Say .....67
Expanding or collapsing a view ....67
Commands with words in angle brackets 67
Changing views..........67
Creating notes for What Can I Say . . . 68
Printing the commands in a view ....68
Using an Attention word with commands . . 68
Training a command .........69
Chapter 8. Using the Internet......71
InternetExplorer..........71
Chapter9.CustomizingViaVoice....73
Changing VoiceCenter’s appearance ....73
Appearance tab ..........73
General tab ...........74
Taskbar tab ...........74
Docked tab ...........74
Agent tab ............74
Floating tab ...........74
Changing the microphone’s startup state . . 75
Creating additional voice models .....76
Selecting a vocabulary or topic......76
Adding a user ...........78
Making a user name the current user . . . 78
Backing up and restoring user data ....79
Deleting a user name or voice model....79
Setting dictation options ........80
Changing the appearance of the Correction
window .............82
Enabling command sets ........83
Setting Text-To-Speech options ......84
Adjusting recognition sensitivity .....85
Chapter 10. Creating macros......87
Creating a dictation macro .......87
Chapter 11. Getting help .......89
Information Central .........89
Getting context-sensitive help ......90
Question Button Help........90
What’s This Help .........90
Printing help............90
Using Teach Me commands .......90
How do I troubleshoot a problem? ....91
Appendix A. Getting technical support . . 93
Frequently Asked Questions Database . . . 93
Information required before you contact
Support
for Use Pack users ......94
Microphone support......... 94
Related services. ..........9
4
Appendix B. Frequently used commands in
dictation .............97
Formatting and spacing ........97
Punctuation in dictation ........97
Symbols and characters in dictation ....98
Symbols and characters in number mode . . 99
Symbols and characters in spell mode . . . 99
Appendix C. Notices ........103
Trademarks ............104
Other attributions..........105
Glossary ............107
Index .............109
iv ViaVoice for Windows Personal Edition

Welcome to ViaVoice
IBM ViaVoice will change the way you use your computer. You can now
dictate text and control your computer by voice.
Imagine yourself sitting at your computer, composing a letter to a friend. Say
"Dictate to SpeakPad". ViaVoice’s word processor opens, and you dictate the
letter using normal speech. You can do this with ViaVoice—you talk, it types!
The computer translates your words and phrases into actions that carry out
commands or create text. Imagine the simplicity of working at your computer
just by speaking. With ViaVoice, say goodbye to the drudgery of typing.
ViaVoice is probably not like any software you have ever used! To get the
most from ViaVoice and become a great user—even if you have already used
a speech-recognition product—we recommend that you go through this book
following these sign posts.
Install the software and set up your speech system. Start by
following the instructions in Chapter 1 to install ViaVoice and prepare
your sound system so that ViaVoice can understand you. You must set
up your speech system as described in Chapter 1 before you can
work satisfactorily with ViaVoice.
Get comfortable by practicing dictation. Having installed ViaVoice
and set up your speech system, you will then probably want to
practice dictating. Chapter 2 shows you how to dictate into SpeakPad.
We recommend that you practice with the material in this chapter, and
become comfortable speaking to SpeakPad, before exploring other
parts of ViaVoice.
Learn how to use the VoiceCenter. Once you are comfortable with
speaking to your computer, familiarize yourself with VoiceCenter, the
heart of your speech system. VoiceCenter controls your spoken
interactions with your computer. Chapter 3 describes the functions
available through VoiceCenter.
Once you have mastered the material in the first three chapters, explore the
other ViaVoice functions to become even more productive:
© Copyright IBM Corp. 1998, 2002 v

vUse SpeakPad, described in Chapter 4, to dictate your documents and
letters. A word of advice: make sure you’ve gone through Chapter 2,
mentioned above, before turning to this chapter.
vDo you prefer using Microsoft
®
Word? Chapter 5 gives you the complete
picture on dictating into Word 97, Word 2000, or Word 2002.
vYour dictation is not finished until you have corrected the recognition errors
in the text. Correcting these errors is one of the most important ways to
help ViaVoice learn what you say. Do not close your dictation sessions until
you have corrected them as described in Chapter 6.
vWhat do you want to do? You can see all the commands for controlling
your computer in the What Can I Say window, described in Chapter 7. If
you are primarily interested in dictating documents rather than speaking
commands, you can skip this chapter.
vOnce you are comfortable with your system, personalize ViaVoice.
Chapter 9 describes the features for extending the usefulness of your system
and gives you suggestions for tailoring it for your needs.
vViaVoice is loaded with information like online help and printable online
material. Chapter 11 describes all the information available at your
fingertips.
vAppendix A contains the details for getting support when things go wrong.
You can find more information about ViaVoice on the Internet, and the
Technical Support Center is as close as a telephone call or an e-mail. Look
at this appendix when you need answers to your questions.
vi ViaVoice for Windows Personal Edition

Conventions in this book
Please note the following textual and graphical conventions used in this book.
Commands and words that you say to
your computer are shown in bold within
double quotation marks.
Say "Capitalize this".
Say "What Can I Say for Desktop".
Some multiple-word commands are shown
as joined words or hyphenated words.
NEWPARAGRAPH
NEWLINE
NO-SPACE
Spelling a word is shown with a hyphen
separating each letter in the word. Dictate "r-e-c-o-g-n-i-t-i-o-n".
The names of buttons, fields and check
boxes appear in bold.
Click OK to accept the name in the User
Name field.
A series of items that you click with the
mouse to start a function appear in bold
and are separated by angle brackets. In
this example, the first item to click is the
Start button, and the last is the function to
open VoiceCenter.
Select Start > Programs > IBM ViaVoice >
VoiceCenter.
This symbol identifies information that is
particularly important.
In addition, navigation and some
commands are available only when
ViaVoice is installed on Windows 98
Second Edition, Windows Me, or Windows
XP Home Edition. This symbol alerts you
to information about this limitation.
Woodrow, the ViaVoice agent, points out a
helpful hint or tip.
Welcome to ViaVoice vii

viii ViaVoice for Windows Personal Edition

Chapter 1. Setting up your speech system
This chapter describes how to install ViaVoice on your computer and then set
up your sound system. You should allow 30–45 minutes to complete the
procedures in this chapter:
vInstall ViaVoice from the CD-ROM that comes in your package.
vSet up your audio system. The User Wizard will assist you!
vRecord a story and let ViaVoice create a model of your voice.
vOptionally, if you already have documents that reflect the style and words
(lexicon) that you plan to dictate, you can have ViaVoice analyze those
documents.
The computer on which you will set up your speech system should be in the location where
you plan to dictate. During setup, background noises should be like those you will hear
during future dictation sessions. If there is unusual background noise (for example, street
repairs being done outside an open window) or if you plan to dictate in a noisy location
which is now quiet, wait until the acoustics return to normal before setting up your speech
system.
First check the following points before installing this program.
1. Refer to the side of the box to ensure your computer meets the minimum
requirements for installing this program.
2. If you are installing ViaVoice over an existing IBM speech product or have
IBM speech products in more than one language, read the information in
the Readme file on the ViaVoice distribution CD before installing ViaVoice.
3. Ensure that the disk drive where you plan to install ViaVoice has not been
compressed with disk-compression utilities.
4. If you are installing on Windows XP, your user ID must have
administrator authority.
© Copyright IBM Corp. 1998, 2002 1

Installing the ViaVoice software
1. Insert the ViaVoice CD in your CD-ROM drive to start the installation
program. If it does not start automatically, do the following:
a. Click Start > Run from the Windows taskbar.
b. Type d:\setup (where dis your CD-ROM drive).
c. Click OK.
2. Follow the instructions on the screen.
During installation you will see the following windows. (This section does not
show all windows you will see.)
User Information—Type your name and company name, if appropriate. Click
Next when you have finished.
2ViaVoice for Windows Personal Edition

Installation Options—Select the Installation Options. To clear an option, click
on the tick mark in the box.
Select to install ViaVoice support for Microsoft Word 97 or above. This option
is only available if you have Microsoft Word 97 or above installed on your
computer. This option includes support for dictation into Word and natural
commands
1
for Word. If you choose not to install this support now, you can
install it later.
Adobe
®
Acrobat
®
Reader—If Adobe Acrobat Reader is not already installed
on your computer, you can select this option to have ViaVoice automatically
start the Adobe Acrobat Reader installation program. Adobe Acrobat Reader
enables you to view the ViaVoice Command Reference and this book.
We recommend that you leave a tick mark next to Run product registration
so that we can send you important information about future upgrades and
options as they become available.
Click Next when you have finished.
1. Natural commands are commands that use a flexible, natural speaking style like "Make the next paragraph bold"
and "Select from here to the top".
Chapter 1. Setting up your speech system 3

Product Registration—If you chose to register your software now, you will
see this window at the end of installation.
Type all registration information and follow the on-screen instructions.
4ViaVoice for Windows Personal Edition

Setup Complete—This window indicates that you have successfully installed
the software.
Chapter 1. Setting up your speech system 5

Setting up your microphone and audio system
Woodrow appears if you placed VoiceCenter in your StartUp folder. If
Woodrow does not appear, start VoiceCenter by clicking Start > Programs >
IBM ViaVoice VoiceCenter.
Woodrow gives you a short presentation. (To skip this presentation, right-click
on Woodrow and then select Hide.) Then, the Audio Setup Wizard starts to
help you set up the microphone and audio system so you can get started with
ViaVoice.
The name in the User Name field is probably the one you typed earlier. Leave
it as it is, or type a name by which you want ViaVoice to know you. As you
use ViaVoice, words you add and other enhancements you make go into your
personal speech files. These files are associated with your user name.
You can use any name that contains the letters a to z in both uppercase and
lowercase as well as numbers, but it must not contain typographic symbols
(like " or /).
If other people will use your speech system, add their user names later but
before they start ViaVoice for themselves. (“Adding a user” on page 78
describes how to do this.) People using your speech system must have their
own user names. 'Sharing' your user name with others will corrupt your
personal speech files and cause recognition problems.
For now, ignore the other three fields and click Next.
6ViaVoice for Windows Personal Edition

Audio Setup Wizard—This wizard presents several windows to help you set
up your microphone. We recommend that you use the microphone that comes
with ViaVoice until you are thoroughly comfortable with your speech system.
1. If you have not already done so, remove the microphone and its
equipment from the package:
vThe microphone itself
vOne or more plugs and USB adapters
2
vWarranty and other material from the manufacturer.
The Audio Setup Wizard will prompt you to identify the type of
microphone and components you have.
2. With the microphone on, complete all audio tests that the Audio Setup
Wizard presents to you.
At the window shown below, for example, click Start and then read aloud the
text inside the box. Speak the text clearly in your normal voice, pausing
naturally between phrases or after punctuation marks. (Imagine you are
speaking to someone for whom English is not the native language.) After you
have read the sentences, ViaVoice will display the quality of your audio.
Should ViaVoice find that the audio quality is poor, click Fixing Poor Audio
Quality to learn how to take corrective action.
2. If you are using a USB microphone and do not have the USB port installed, the Windows program for adding this
new hardware begins. Follow the on-screen instructions to install the USB device driver. After installing the new
hardware and restarting your computer, run VoiceCenter and complete the Audio Setup Wizard.
Chapter 1. Setting up your speech system 7

During these tests, the Audio Setup Wizard might display information
windows or even start your Web browser to display a ViaVoice-related Web
page. Use the information proposed by the wizard to solve any difficulty you
might encounter during Audio Setup. ViaVoice needs these tests to be
completed successfully to set up your system properly.
If you have difficulty completing any test successfully in the Audio Setup
Wizard, see “Troubleshooting setup problems” on page 13.
Creating a voice model
You must give ViaVoice a sample of your voice so that it can understand you.
The User Wizard makes it easy for you to do this.
When you see this window, click Start, then read aloud the text in the box,
speaking in a normal style. As ViaVoice recognizes you, some text will become
gray. In the window below, the first sentence and all but the last word of the
next sentence have been recognized. If ViaVoice does not recognize what you
say, simply say the text again until it is grayed.
8ViaVoice for Windows Personal Edition

When you have finished reading this text aloud, ViaVoice displays the
Analyzing My Voice window. Here you can choose what to do next.
Record my voice
This is the recommended choice. Recording your voice requires about
10 to 30 minutes and significantly increases the recognition accuracy
of ViaVoice.
I prefer to do this later
If you select this option, the User Wizard presents the Analyze My
Documents panel. (See “Analyzing your documents” on page 12 for
details.) However, your speech recognition accuracy might not be
optimal. To improve your recognition accuracy you can relaunch the
User Wizard at any time by selecting Tools > Analyze My Voice from
the ViaVoice menu.
Chapter 1. Setting up your speech system 9

Analyzing your voice
After selecting Record my voice and clicking Next, ViaVoice displays the
Choosing a Story window. Select the story that you want to read aloud for
analyzing your voice. If the story you want has two Parts, select Part 1 first.
Read the story aloud using your normal speaking voice.
When ViaVoice has enough recorded data, you will see the Story Finished
window. Click Analyze to have ViaVoice create your voice model. However, if
you have a strong regional accent, we recommend that you click Continue
Reading so that you can record more sentences, giving ViaVoice more data for
analysis. Doing everything you can to give ViaVoice as much information
about your voice as possible is one of the best ways to ensure excellent
recognition accuracy.
10 ViaVoice for Windows Personal Edition